Warranty Administration Reduction Program (Warp) - Canon Color imageRUNNER C5185 Series Service Manual

•
ColorPASS-GX200
Ninety (90) days after delivery to the original purchaser by Canon or
its authorized dealer.
For detailed warranty information, please refer to the Canon
ColorPASS Series Limited Warranty located in the
•
imagePASS-H1
The imagePASS-H1 is limited to the ninety (90) day warranty
program and is not supported under the parts support program.

2. Warranty Administration Reduction Program (WARP)

The WARP program provides a flat-rate payment to full-line dealers as
compensation for warranty expenses they may incur. This program avoids
the dealer having to return each and every failed part, regardless of how
inexpensive they are, and only requires the dealer to return the more
expensive parts in order to get reimbursement for in-warranty failures. The
flat-rate credit is calculated by a percentage of your eligible machine
purchases, drums and accessories.
Dealers who purchase a Color imageRUNNER C5185/C4580/C4080
device will receive WARP credit during the month following their purchase.
The credit covers the dealer's cost for defective parts and drums with a
dealer cost under $300.00 replaced during the term of the end-user
warranty.
Original defective parts with a dealer cost over $300.00 replaced during the
term of the end-user warranty are eligible to receive reimbursement credit
through the e-Tag process.
repairable parts list should be sent to an APRF to be repaired at no-charge.
To request a part reimbursement credit, complete the e-Tag warranty claim
form that can be found in the warranty section of the e-Support Center
website. A copy of the e-Tag claim form and the machine service history
should be returned with the original defective part(s) to the address
provided on the bottom of the claim form.
For defective drums, ship the drum to the address provided on the bottom
of the e-Tag claim form, accompanied by a copy of the e-Tag claim form,
machine service history log, a "before" sample copy depicting the problem
and an "after" sample copy showing the problem has been resolved.
Your Regional Service Office personnel can answer questions regarding
the WARP program.
To check your on-line Flat-Rate credits, log onto the ISG Central website at
http://www.isgcentral.cusa.canon.com. Go to the Canon Network Access
(CNA) site to view Flat-Rate warranty credit information.
Color imageRUNNER C5185/C4580/C4080 Series Service Guide
Rev. 3
Color imageRUNNER C5185/C4580/C4080 Series Service Guide
Parts that are listed on the Canon USA
Appendix.
April 2008
Page 36