4.3.4 Operator
Displays information on call activities of operators in the Extension Group on a tenant basis/
all tenants.
Item
Tenant No.
Start Time
(Date)
Incoming Calls The number of calls (both extension and CO) coming in on the
Answer Calls
% answered
Outgoing Calls The number of calls (both extension and CO) made by the
Complete Calls The number of completed outgoing calls (both extension and CO).
% completed
Handle Calls
CCS
Installation Manual
Description
1-8: Specifies a desired tenant.
All: Specifies all tenants at once.
The Start Time of Traffic Measurement.
The date of Traffic Measurement.
extensions.
The number of calls (both extension and CO) answered by the
extensions.
The ratio of "Answer Calls" to "Incoming Calls."
extensions.
The ratio of "Complete Calls" to "Outgoing Calls."
The number of calls transferred by the Operators.
One hundred call seconds, or one hundred seconds of telephone
conversation. One hour telephone traffic is equal to 36 CCS.
Description
Utility
245