Troubleshooting; Basic Troubleshooting - Kodak ESP 5250 Start Here Manual

8

Troubleshooting

Basic troubleshooting

Problem
Printer does not power on • Make sure you are using the power cord that came with your printer.
Printer not detected
Wireless connectivity
problems
Printhead carriage jam
41
Some problems can be resolved quickly by power cycling the printer: Turn off your
printer. Wait five seconds. Turn on the printer.
Use the following information to help troubleshoot problems with your printer.
For more troubleshooting information, go to:
• www.kodak.com/go/itg
help with problems such as paper jams and image quality.
• www.kodak.com/go/esp5250support
your printer.
• www.kodak.com/go/inkjetnetworking
• www.kodak.com/go/esp5250downloads
firmware files.
• www.kodak.com/go/esp5250specs
• Make sure the power cord is connected to the AC adapter and is plugged
into an outlet or power strip.
• If the USB 2.0 cable was disconnected from the printer, then reconnected, or
if power to the printer was interrupted, restart the computer.
• Make sure your printer is plugged in and turned on.
• If you are using a USB cable, make sure:
–
you have a USB 2.0 cable.
–
that the USB cable is connected to both your printer and your computer.
• If you are using a wireless connection, make sure the:
– printer is connected to your wireless network (check the Wi-Fi
connectivity LED and the SSID).
– your access point is transmitting data.
– firewall (excluding WINDOWS Firewall) is allowing the services needed
for your printer.
– For additional information, go to
For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking.
• Open the printer access door and clear any obstructions.
• Check that the printhead and ink cartridges are installed correctly.
(The printhead and ink cartridges are installed correctly when you hear
them click into place.)
www.kodak.com/go/aiosupport
to use our Step-by-Step Solutions and Repair tool for
for FAQs and links to other support for
for help with wireless networking.
to download the latest software and
for the recommended system requirements.
Possible Solutions
www.kodak.com/go/inkjetnetworking.