Brother MFC-9840CDW User Manual page 132

Printing difficulties (continued)
Difficulties
The machine prints the first couple
of pages correctly, then some
pages have text missing.
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.
The machine does not print on both
sides of the paper even though the
printer driver setting is Duplex.
The machine is not printing or has
stopped printing and the machine's
Status LED turns yellow.
Scanning difficulties
Difficulties
TWAIN errors appear while
scanning.
Network scanning does not work.
Software difficulties
Difficulties
Cannot install software or print.
Cannot perform '2 in 1 ' or '4 in 1 '
printing.
The machine does not print from
Adobe Illustrator.
Paper handling difficulties
Difficulties
The machine does not load paper.
The LCD shows No Paper or a
Paper Jam message.
The machine does not feed paper
from the MP tray.
122
Suggestions
Check the settings in your application to make sure that it is set up to work with
your machine.
Your computer is not recognising the machine
sure that you connected the interface cable correctly. (See the Quick Setup
Guide.)
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this.
Check the paper size setting in the printer driver. You need to select A4, Legal or
Folio.
Press Job Cancel. As the machine cancels the job and clears it from the memory
it may produce an incomplete printout.
Suggestions
Make sure that the Brother TWAIN driver is chosen as the primary source. In
PaperPort ™ 11SE, click File, Scan or Get Photo and choose the Brother
TWAIN driver.
See Network difficulties on page 123.
Suggestions
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Check that the paper size setting in the application and in the printer driver are the
same.
Try to reduce the print resolution. (See Advanced tab in the Software User's Guide
on the CD-ROM.)
Suggestions
If there is no paper, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
you should straighten it. Sometimes it is helpful to remove the paper, turn the
stack over and put it back into the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Check that the MP tray mode is not chosen in the printer driver.
If the LCD shows Paper Jam message and you still have a problem, see
Paper jams on page 146.
Fan the paper well and put it back in the tray firmly.
Make sure that MP tray mode is chosen in the printer driver.
'
s input buffer's full signal. Make