Konica Minolta bizhub 3602P User Manual
  1. Manuals
  2. Brands
  3. Konica Minolta Manuals
  4. All in One Printer
  5. bizhub 3602P
  6. User manual

Konica Minolta bizhub 3602P User Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

bizhub 3602P
USER'S GUIDE

Advertisement

Table of Contents

Troubleshooting

loading

Related Manuals for Konica Minolta bizhub 3602P

Summary of Contents for Konica Minolta bizhub 3602P

  • Page 1 3602P USER’S GUIDE...

  • Page 2: Table Of Contents

    Contents Contents Safety information..................5 Conventions................................5 Product statements............................. 5 Learning about the printer................8 Selecting a location for the printer........................8 Printer configurations............................9 Attaching cables..............................10 Using the control panel............................11 Understanding the status of the sleep button and indicator light............11 Using the Embedded Web Server.........................
  • Page 3 Contents Print..................................29 Paper..................................36 Network/Ports..............................38 Reports.................................50 Help..................................51 Troubleshooting..............................51 Securing the printer................... 52 Locating the security slot..........................52 Erasing printer memory........................... 52 Restoring factory default settings......................... 52 Statement of Volatility............................53 Maintaining the printer................54 Networking................................54 Cleaning the printer............................56 Ordering parts and supplies........................... 57 Replacing parts and supplies.........................
  • Page 4 Contents Upgrading and migrating................. 113 Hardware................................113 Software................................116 Firmware................................119 Notices......................120 Index......................127...

  • Page 5: Safety Information

    Safety information Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
  • Page 6 Safety information CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 7 Safety information This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts. Refer service or repairs, other than those described in the user documentation, to a service representative.

  • Page 8: Learning About The Printer

    Learning about the printer Learning about the printer Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 9: Printer Configurations

    Learning about the printer Left side 65 mm (2.56 in.) Printer configurations CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, contact the place where you purchased the printer.

  • Page 10: Attaching Cables

    Learning about the printer Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 11: Using The Control Panel

    Learning about the printer Using the control panel Use the Display View printing options, printer status, and error messages. Menus button Open the menus. Sleep button Enable Sleep mode. Note: To enable Sleep mode, press the button twice. Stop or Cancel button Stop the current printer task. Indicator light Check the printer status.

  • Page 12: Using The Embedded Web Server

    Learning about the printer Sleep button light Printer status The printer is off, ready, or processing data. Solid amber The printer is in Sleep mode. Blinking amber The printer is in Hibernate mode. Using the Embedded Web Server Note: This functionality is available only in network printers or printers connected to print servers. Use the Embedded Web Server to: •...

  • Page 13: Loading Paper And Specialty Media

    Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media From the home screen, navigate to: > Paper > > Tray Configuration > > Paper Size/Type > Select a paper source, and then configure the size and type of the specialty media. Configuring Universal paper settings From the control panel, navigate to: >...
  • Page 14 Loading paper and specialty media Adjust the paper guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the side guides fit snugly against the paper.

  • Page 15: Loading The Multipurpose Feeder

    Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup. Notes: •...

  • Page 16: Linking Trays

    Loading paper and specialty media • Load European envelopes with the flap facedown and entering the printer first. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. From the control panel, set the paper size and paper type to match the paper loaded. Linking trays Open a Web browser, and then type the printer IP address in the address field.

  • Page 17: Paper Support

    Paper support Paper support Supported paper sizes Paper size Tray Multipurpose feeder Two‑sided printing 210 x 297 mm (8.3 x 11.7 in.) 210 x 148 mm (5.8 x 8.3 in.) A5 LEF* 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.) JIS B5 182 x 257 mm (7.2 x 10.1 in.)

  • Page 18: Supported Paper Types

    Paper support Paper size Tray Multipurpose feeder Two‑sided printing DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelope 76.2 x 127 mm (3 x 5 in.) to 216 x 356 mm (8.5 x 14 in.) * This paper size is not supported in the optional tray.

  • Page 19: Supported Paper Weights

    Paper support Paper type Tray Multipurpose feeder Two‑sided printing Rough envelope One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported. Bond and Heavy Paper are supported in two‑sided printing up to 90‑g/m (24‑lb) paper weight.

  • Page 20: Printing

    Printing Printing Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and paper type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings.

  • Page 21: Printing A Font Sample List

    Printing Tap Print, and then select the printer. Send the print job. Printing a font sample list From the control panel, navigate to: > Reports > > Print > > Print Fonts Select PCL Fonts or PostScript Fonts, and then press Printing a directory list From the control panel, navigate to: >...

  • Page 22: Understanding The Printer Menus

    Understanding the printer menus Understanding the printer menus Note: Some of the configuration menus are not displayed according to product firmware version. Menu map Device • • Preferences Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notifications About This Printer •...

  • Page 23: Device

    Understanding the printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is configured to operate. [List of countries] Run Initial Setup Run the setup wizard.
  • Page 24 Understanding the printer menus Menu item Description VNC Password Specify the password to connect to the VNC client server. Note: This menu item appears only if Authentication Type is set to Standard Authentication. Note: An asterisk (*) next to a value indicates the factory default setting. Notifications Menu item Description...
  • Page 25 Understanding the printer menus Menu item Description Error Prevention Set the printer to process the entire page into the memory before printing it. Page Protect Off* Jam Content Recovery Set the printer to reprint jammed pages. Jam Recovery Auto* Note: An asterisk (*) next to a value indicates the factory default setting. Power Management Menu item Description...
  • Page 26 Understanding the printer menus Menu item Description Eco-Mode Minimize the use of energy, paper, or specialty media. Off* Note: Setting Eco‑Mode to Energy or Paper may affect Energy printer performance, but not print quality. Energy/Paper Paper Note: An asterisk (*) next to a value indicates the factory default setting. Restore Factory Defaults Menu item Description...
  • Page 27 Understanding the printer menus Menu item Description Tray Configuration Set the paper source that the user fills when a prompt to load paper or envelope appears. Paper Prompts Auto* Note: For Multipurpose Feeder to appear, set Configure MP to Cassette from the Paper menu. Multipurpose Feeder Manual Paper Envelope Prompts...
  • Page 28 Understanding the printer menus Menu item Description Device Operations Set the printer to operate in a special mode, in which it attempts to continue offering as much functionality as possible, despite Safe Mode known issues. Off* For example, when set to On, and the duplex motor is nonfunctional, the printer performs one‑sided printing of the documents even if the job is two‑sided printing.

  • Page 29: Print

    Understanding the printer menus Print Layout Menu item Description Sides Specify whether to print on one side or two sides of the paper. 1‑sided* 2‑sided Flip Style Determine which side of the paper (long edge or short edge) is bound when performing two‑sided printing.
  • Page 30 Understanding the printer menus Menu item Description Pages per Side Orientation Specify the orientation of a multiple‑page document when using Pages per Side. Auto* Landscape Portrait Pages per Side Border Print a border around each page image when using Pages per Side. None* Solid Copies...
  • Page 31 Understanding the printer menus Menu item Description Pixel Boost Enable more pixels to print in clusters for clarity, in order to enhance text and images. Off* Fonts Horizontally Vertically Both directions Toner Darkness Determine the lightness or darkness of text images. 1–10 (8*) Halftone Enhance the printed output to have smoother lines with sharper edges.
  • Page 32 Understanding the printer menus Menu item Description Log Action at Near Full Specify how the printer responds when the hard disk is nearly full. None* Note: The value defined in Log Near Full Level determines when this action E‑mail Current Log is triggered.
  • Page 33 Understanding the printer menus Menu item Description Annotations Specify whether to print annotations in the PDF. Print Do Not Print* Note: An asterisk (*) next to a value indicates the factory default setting. PostScript Menu item Description Print PS Error Print a test page that contains the PostScript error.
  • Page 34 Understanding the printer menus Menu item Description Symbol Set Specify the symbol set for each font name. [List of available symbol set] Note: A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific programs such as math symbols for scientific text.
  • Page 35 Understanding the printer menus Menu item Description Tray Renumber Configure the printer to work with print drivers or applications that use different source assignments for the paper source. Assign MP Feeder Off* None 0–201 Assign Tray [x] Off* None 0–201 Assign Manual Paper Off* None...

  • Page 36: Paper

    Understanding the printer menus Menu item Description Backgrounds Print background information or graphics for HTML documents. Do Not Print Print* Note: An asterisk (*) next to a value indicates the factory default setting. Image Menu item Description Auto Fit Select the best available paper size and orientation setting for an image. Note: When set to On, this menu item overrides the scaling and orientation settings for the image.
  • Page 37 Understanding the printer menus Menu item Description Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] Multipurpose Feeder Manual Paper Manual Envelope Substitute Size Set the printer to substitute a specified paper size if the requested size is not loaded in any paper source.

  • Page 38: Network/Ports

    Understanding the printer menus Menu item Description Feed Direction Set the printer to pick paper from the short edge or long edge direction. Short Edge* Long Edge Note: Long Edge appears only when the longest edge is shorter than the maximum width supported. Note: An asterisk (*) next to a value indicates the factory default setting.
  • Page 39 Understanding the printer menus Menu item Description Speed, Duplex Show the speed of the currently active network card. IPv4 Show the IPv4 address. All IPv6 Addresses Show all IPv6 addresses. Reset Print Server Reset all active network connections to the printer. Start Note: This setting removes all network configuration settings.
  • Page 40 Understanding the printer menus Menu item Description Network Mode Specify the network mode. BSS Type Note: Preferred Channel Number only appears if BSS Type is set to Infrastructure* Ad hoc. Ad hoc Preferred Channel Number Auto* 1–11 Enable Wi‑Fi Direct Set the printer to connect directly to Wi-Fi devices.
  • Page 41 Understanding the printer menus Menu item Description IPv4 Enable and configure IPv4 settings in the printer. Enable DHCP Set Static IP Address IP Address Netmask Gateway IPv6 Enable and configure IPv6 settings in the printer. Enable IPv6 Enable DHCPv6 Off* Stateless Address Autoconfiguration DNS Server Address Manually Assigned IPv6 Address...
  • Page 42 Understanding the printer menus Ethernet Menu item Description Network Speed Show the speed of an active network adapter. IPv4 Enable Dynamic Host Configuration Protocol (DHCP). Enable DHCP Note: DHCP is a standard protocol that allows a server to dynamically distribute IP addressing and configuration information to clients. IPv4 Set the static IP address of your printer.
  • Page 43 Understanding the printer menus Menu item Description Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: • On processes raw binary PostScript print jobs. • Off filters print jobs using the standard protocol. Energy Efficient Ethernet Reduce power consumption when the printer receives no data from the Ethernet network.
  • Page 44 Understanding the printer menus Menu item Description Enable mDNS Update multicast DNS settings. WINS Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Allow the BOOTP to assign a printer IP address. Off* Restricted Server List Specify an IP address for the TCP connections.
  • Page 45 Understanding the printer menus Menu item Description SNMP Versions 1 and 2c Configure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Enabled Allow SNMP Set Enable PPM MIB SNMP Community SNMP Version 3 Configure SNMP version 3 to install and update the printer security.
  • Page 46 Understanding the printer menus Menu item Description Base Configuration Set the IPSec base configuration. Default* Note: This menu item appears only when Enable IPSec is set to Compatibility Secure DH (Diffie‑Hellman) Group Proposal Set the IPSec encryption. modp2048 (14)* Note: This menu item appears only when Base Configuration is set modp3072 (15) to Compatibility.
  • Page 47 Understanding the printer menus 802.1x Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* Note: To configure the settings of this menu item, access the Embedded Web Server.
  • Page 48 Understanding the printer menus Menu item Description Enable FTP/TFTP Send files using FTP. HTTP Default IP Port Configure the HTTP and FTP server settings. 1–65535 (80*) HTTPS Device Certificate FTP Default IP Port 1–65535 (21*) Timeout for HTTP/FTP Specify the time in seconds before the server connection stops. Requests 1–299 (30*) Retries for HTTP/FTP Requests...
  • Page 49 Understanding the printer menus ThinPrint Menu item Description Enable ThinPrint Print using ThinPrint. Port Number Set the port number for the ThinPrint server. 4000–4999 (4000*) Bandwidth (bits/sec) Set the speed to transmit data in a ThinPrint environment. 100–1000000 Packet Size (kbytes) Set the packet size for data transmission.

  • Page 50: Reports

    Understanding the printer menus Menu item Description SSID Specify the service set identifier (SSID) of the Wi‑Fi network. Set Preshared Key Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi connection. Show PSK on Setup Page Show the PSK on the Network Setup Page.

  • Page 51: Help

    Understanding the printer menus Network Menu item Description Network Setup Page Print a page that shows the configured network and wireless settings on the printer. Note: This menu item appears only in network printers or printers connected to print servers. Help Note: This menu does not appear in printers that are sold in Japan.

  • Page 52: Securing The Printer

    Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data, turn off the printer.

  • Page 53: Statement Of Volatility

    Securing the printer For a more comprehensive method of restoring the factory default settings, see “Erasing printer memory” on page Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory...

  • Page 54: Maintaining The Printer

    Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Networking Preparing to set up the printer on an Ethernet network Before connecting your printer to an Ethernet network, make sure to have the following information: •...
  • Page 55 Maintaining the printer If you are installing the printer on an 802.1X network, then you need the following: • Authentication type • Inner authentication type • 802.1X user name and password • Certificates – No security If your wireless network does not use any type of security, then you do not have any security information. Note: Do not use an unsecured wireless network.

  • Page 56: Cleaning The Printer

    Maintaining the printer Open a web browser, and then type the IP address of your access point in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

  • Page 57: Ordering Parts And Supplies

    Using genuine KONICA MINOLTA parts and supplies Your KONICA MINOLTA printer is designed to function best with genuine KONICA MINOLTA supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.

  • Page 58: Replacing Parts And Supplies

    Maintaining the printer Replacing parts and supplies Replacing the toner cartridge Open the front door. Remove the used toner cartridge.
  • Page 59 Maintaining the printer Unpack the new toner cartridge, and then shake it three times to redistribute the toner. Insert the new toner cartridge. Note: Use the arrows inside the printer as guides. Close the front door. Note: Dispose of the empty toner cartridge according to your local regulations. Do not burn the cartridge. CAUTION—POTENTIAL INJURY: If you get toner in your eyes, wash it out immediately with cool water and consult a doctor.
  • Page 60 Maintaining the printer Replacing the imaging unit Open the front door. Remove the toner cartridge. Remove the used imaging unit.
  • Page 61 Maintaining the printer Unpack the new imaging unit, and then shake it three times to redistribute the toner. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
  • Page 62 Maintaining the printer Close the front door. Note: Dispose of the used imaging unit according to your local regulations. Do not burn the imaging unit. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer. Remove the tray.
  • Page 63 Maintaining the printer Remove the used pick tires one after the other. Unpack the new pick tires.
  • Page 64 Maintaining the printer Insert the new pick tires. Insert the tray. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 65 Maintaining the printer Remove the tray insert, and then flip the tray base.
  • Page 66 Maintaining the printer Remove the used pick roller assembly. Unpack the new pick roller assembly.
  • Page 67 Maintaining the printer Insert the new pick roller assembly. Flip the tray base, and then insert the tray insert.

  • Page 68: Moving The Printer

    Maintaining the printer Align the printer with the optional tray, and then lower the printer until it clicks into place. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 69: Saving Energy And Paper

    Maintaining the printer • Any cart used to move the hardware options must have a surface able to support the dimensions of the options. • Keep the printer in an upright position. • Avoid severe jarring movements. • Make sure that your fingers are not under the printer when you set it down. •...
  • Page 70 Maintaining the printer Conserving supplies • Print on both sides of the paper. Note: Two-sided printing is the default setting in the print driver. • Print multiple pages on a single sheet of paper. • Use the preview feature to see how the document looks like before printing it. •...

  • Page 71: Clearing Jams

    Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...

  • Page 72: Identifying Jam Locations

    Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...

  • Page 73: Paper Jam In The Front Door

    Clearing jams Paper jam in the front door Remove the tray. Open the front door. Remove the toner cartridge.
  • Page 74 Clearing jams Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
  • Page 75 Clearing jams Insert the imaging unit. Note: Use the arrows inside the printer as guides. Insert the toner cartridge. Note: Use the arrows inside the printer as guides.

  • Page 76: Paper Jam In The Rear Door

    Clearing jams Close the front door. Insert the tray. Paper jam in the rear door Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper.

  • Page 77: Paper Jam In The Standard Bin

    Clearing jams Close the rear door. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.

  • Page 78: Paper Jam In The Duplex Unit

    Clearing jams Paper jam in the duplex unit Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray.

  • Page 79: Paper Jam In Trays

    Clearing jams Paper jam in trays Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 80 Clearing jams Flex, fan, and align the paper edges before loading. Reload paper, and then adjust the paper guide.

  • Page 81: Troubleshooting

    Troubleshooting Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Install a supported browser. Check if you are using a supported browser: • Internet Explorer® version 9 or later • Safari version 8.0.3 or later •...

  • Page 82: Paper Feed Problems

    Troubleshooting Action Step 6 Go to step 7. Contact your administrator. Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Checking the printer connectivity From the control panel, navigate to: >...
  • Page 83 Troubleshooting Collated printing does not work Action Step 1 The problem is Go to step 2. solved. From the control panel, navigate to: > Print > > Layout > Select Collate, and then press Set Collate to On, and then press Print the document.
  • Page 84 Troubleshooting Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Pull out the tray. Check if the paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper fill indicator.

  • Page 85: Printing Problems

    Troubleshooting Printing problems Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer is not in Eco‑Mode and Quiet Mode. Print the document. Is the printer still printing slow? Step 2 Go to step 3. The problem is solved.
  • Page 86 Troubleshooting Action Step 6 Go to step 7. The problem is solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a very long print job. • Observe the recommended ambient temperature for the printer.
  • Page 87 Troubleshooting Action Step 4 The problem is Go to step 5. solved. Turn off the printer, wait for about 10 seconds, and then turn it back on. Print the document. Is the document printed? Step 5 The problem is Contact customer solved.
  • Page 88 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove any packing material that is left on the imaging unit. Remove the toner cartridge, and then remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
  • Page 89 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print dark? Step 2 Go to step 3.
  • Page 90 Troubleshooting Action Step 7 Go to step 8. The problem is solved. Remove, and then insert the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
  • Page 91 Troubleshooting Action Step 2 Contact customer The problem is support. solved. Adjust the print quality settings. From the control panel, navigate to: Settings > Print > Quality > Pixel Boost > Fonts Adjust Toner Darkness to 7. From the control panel, navigate Settings >...
  • Page 92 Troubleshooting Action Step 3 Contact customer The problem is support. solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel.
  • Page 93 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel.
  • Page 94 Troubleshooting Horizontal light bands Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Contact customer The problem is Check if the printer is using a genuine and supported toner...
  • Page 95 Troubleshooting Action Step 2 The problem is Contact customer solved. support. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel.
  • Page 96 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
  • Page 97 Troubleshooting Action Step 6 Go to step 7. The problem is solved. If the issue happens after installing a new maintenance kit, then check whether the transfer roller included with the kit is installed. Note: If necessary, replace the transfer roller. Print the document.
  • Page 98 Troubleshooting Action Step 2 Go to step 4. Go to step 3. Check the printer for leaked toner contamination. Is the printer free of leaked toner? Step 3 Go to step 4. The problem is solved. Replace the toner cartridge. Print the document.
  • Page 99 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded. Print the document. Is the paper curled? Step 3 Go to step 4. The problem is solved.
  • Page 100 Troubleshooting Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 101 Troubleshooting Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2. Take note of the distance, and then Using the Print Quality Test Pages, check if the distance between...
  • Page 102 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove, and then insert the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
  • Page 103 Troubleshooting Text or images cut off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 104 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
  • Page 105 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Does the toner easily rub off? Step 2 Contact...
  • Page 106 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove the toner cartridge, and then remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  • Page 107 Troubleshooting Vertical dark lines or streaks Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 108 Troubleshooting Vertical dark streaks with print missing Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 109 Troubleshooting Vertical light bands Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Contact customer The problem is Check if the printer is using a genuine and supported toner...
  • Page 110 Troubleshooting Action Step 2 Contact customer The problem is support. solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
  • Page 111 Troubleshooting Action Step 6 The problem is Go to step 7. solved Turn off the printer, reinstall the hardware options, and then turn it back on. For more information, see the documentation that came with the option. Is the printer responding? Step 7 The problem is Go to step 8.

  • Page 112: Contacting Customer Support

    Troubleshooting Action Step 2 The problem is Go to step 3. solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.

  • Page 113: Upgrading And Migrating

    Upgrading and migrating Upgrading and migrating Hardware Available internal options • User Flash • Font cards • Firmware cards – Bar Code – IPDS Accessing the controller board CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 114 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. Turn on the printer. Installing an optional card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 115 Upgrading and migrating Push the card firmly into place. Note: The entire length of the connector on the card must touch and be flush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.

  • Page 116: Software

    Upgrading and migrating Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 117 Upgrading and migrating • SUSE Linux Enterprise Desktop 10 • SUSE Linux Enterprise Desktop 11 • SUSE Linux Enterprise Server 9 • SUSE Linux Enterprise Server 10 • SUSE Linux Enterprise Server 11 Note: For Windows operating systems, the print drivers and utilities are supported in both 32‑ and 64‑bit versions.
  • Page 118 Upgrading and migrating Click the Printers & Scanners icon. → In Mac OS X 10.8, click the Print & Scan icon. Click +. → If a target printer name is found in the list displayed by clicking +, select it. When a printer driver is selected automatically, the printer addition is completed.

  • Page 119: Firmware

    Upgrading and migrating Firmware Exporting or importing a configuration file You can export the configuration settings of your printer into a text file, and then import the file to apply the settings to other printers. Open a web browser, and then type the printer IP address in the address field. Notes: •...

  • Page 120: Notices

    Edition notice User's Guide may not be reproduced in part or in full without permission. KONICA MINOLTA, INC. will not be held liable for any incidents caused by using this printing system or User's Guide. Information included in User's Guide is subject to change without notice.
  • Page 121 Software, and any and all rights and title to the Software and any copy made from it are retained by KONICA MINOLTA or KONICA MINOLTA Licensor. In no event, this Agreement shall be deemed to assign any copyright and/or any intellectual property rights of the Software from KONICA MINOLTA or KONICA MINOLTA Licensor to you.
  • Page 122 This printer is designed to work only with genuine KONICA MINOLTA, INC. supplies and you agree to only use genuine KONICA MINOLTA, INC. supplies with this printer. The installed supplies inside the printer are subject to a restriction that they be used only once and returned only to KONICA MINOLTA, INC.
  • Page 123 KONICA MINOLTA, INC. for remanufacturing or recycling after using them; and (2) will stop working after reaching end of the rated life established by KONICA MINOLTA, INC. (a variable amount of toner may remain when replacement is required). Supplies without this single-use term are available at konicaminolta.com.
  • Page 124 Notices The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. India E-Waste notice This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in concentrations exceeding 0.1％...
  • Page 125 Notices Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from electronic inputs. One-sided: 520, Two- sided: 325 Copy The product is generating hard‑copy output from hard‑copy original documents. Scan The product is scanning hard‑copy documents. Ready The product is waiting for a print job.
  • Page 126 Notices Total energy usage It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's energy usage.

  • Page 127: Index

    Index Index crooked print 100 Hibernate mode customer support setting 69 accessing the controller contacting 112 board 113 adding options in the print identifying jam locations 72 driver 118 directory list imaging unit adjusting toner darkness 111 printing 21 ordering 57 AirPrint documents, printing replacing 60...
  • Page 128 Index Mopria Print Service preparing to set up the printer on using 20 an Ethernet network 54 memory mottled print 97 Print Quality Test Pages 51 types installed on printer 53 moving the printer 8, 68 print quality troubleshooting menu multipurpose feeder blank or white pages 87 802.1x 47...
  • Page 129 firmware loading 13 flash file 119 unlinking 16 USB printer port 10 replacing supplies troubleshooting using genuine KONICA MINOLTA imaging unit 60 cannot open Embedded Web parts 57 toner cartridge 58 Server 81 using genuine KONICA MINOLTA replacing the pick roller...

Table of Contents