Cs Remote Care Operation Under Enhanced Security Mode - Konica Minolta bizhub C35P Service Manual

Field Service Ver. 1.0 May 2010
Error code
3010 http request result problem
• Time out occurred during transmission to
the WebDav server.
3011 http request result problem
• Connection to the proxy server failed.
3012 http request result problem
• The proxy server refused CONNECT
request.
3013 http request result problem
• The proxy server was set to enabled, but the
proxy server host was not set.
3014 http request result problem
• Proxy server authentication failed.
3015 http request result problem
• Other errors were sent from the proxy
server.
3016 http request result problem
• Internal error occurred.
3017 http request result problem
• As the device application specified
MIO_REQBODY_ERROR, process was
stopped.
4103 Not Ready
• After turning the main power switch ON, the
machine tried to start http communication
though http communication was not ready to
work.
4106 Not Ready other than the ones listed above.
NOTE
• When a code other than the ones listed above is displayed, contact CSRC Server
Administrator and inform the error code.

10.13.14 CS Remote Care Operation under Enhanced Security Mode

CS Remote Care can be used even when "ON" is selected in [Administrator Settings] →
[Security Settings] → [Enhanced Security Mode].
However, to keep the enhanced security level, the following restrictions are accompanied.
• Only SSL communication is available.
• Error occurs if the Center tries to send the following commands.
- Command of reading and updating account track information
- Machine settings update command
Error
10. SERVICE MODE
Solution
• Check user network environment.
• Check http server environment.
• Wait for a while and try
transmitting again.
• Wait for a while and try
transmitting again.
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