Konica Minolta bizhub C35P Service Manual
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Konica Minolta bizhub C35P Service Manual

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See also: Reference Manual , System Administrator Manual

SERVICE MANUAL

FIELD SERVICE
2010.05
2010.05
Ver. 1.0
Ver. 1.0

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Do you have a question about the bizhub C35P and is the answer not in the manual?

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Sesan
May 21, 2025

Fireware soft update

User image 682dfa56eb1d6
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1 comments:
Mr. Anderson
May 24, 2025

The procedure for a firmware software update for the Konica Minolta C35P is as follows:

1. Verify that the firmware data is correct.
2. Select the specific firmware data to be upgraded and press the Menu/Select key.
3. Select [EXECUTE] and press the Menu/Select key.
4. When prompted, select [YES] and press the Menu/Select key.
5. The firmware upgrade process will begin. Do not turn off the printer or disconnect the USB memory device during this process.
6. The printer will automatically restart once the firmware upgrade is completed.

This answer is automatically generated

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Summary of Contents for Konica Minolta bizhub C35P

  • Page 1: Service Manual

    SERVICE MANUAL FIELD SERVICE 2010.05 2010.05 Ver. 1.0 Ver. 1.0...

  • Page 2: Table Of Contents

    INDICATION OF WARNING ON THE MACHINE .............S-17 MEASURES TO TAKE IN CASE OF AN ACCIDENT ............S-20 Composition of the service manual ................. C-1 Notation of the service manual ..................C-2 bizhub C35P Main body OUTLINE ........................1 MAINTENANCE......................5 ADJUSTMENT/SETTING ..................... 81 TROUBLESHOOTING ....................
  • Page 3 Blank Page...

  • Page 4: Safety And Important Warning Items

    IMPORTANT NOTICE Because of possible hazards to an inexperienced person servicing this product as well as the risk of damage to the product, KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. (hereafter called the KMBT) strongly recommends that all servicing be performed only by KMBT-trained service technicians.

  • Page 5: Safety Warnings

    [1] MODIFICATIONS NOT AUTHORIZED BY KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. KONICA MINOLTA brand products are renowned for their high reliability. This reliability is achieved through high-quality design and a solid service network. Product design is a highly complicated and delicate process where numerous mechanical, physical, and electrical aspects have to be taken into consideration, with the aim of arriving at proper tolerances and safety factors.
  • Page 6 SAFETY AND IMPORTANT WARNING ITEMS [2] POWER PLUG SELECTION In some countries or areas, the power plug provided with the product may not fit wall outlet used in the area. In that case, it is obligation of customer engineer (hereafter called the CE) to attach appropriate power plug or power cord set in order to connect the product to the supply.

  • Page 7: Connection To Power Supply

    SAFETY AND IMPORTANT WARNING ITEMS [3] CHECKPOINTS WHEN PERFORMING ON-SITE SERVICE KONICA MINOLTA brand products are extensively tested before shipping, to ensure that all applicable safety standards are met, in order to protect the customer and customer engi- neer (hereafter called the CE) from the risk of injury. However, in daily use, any electrical equipment may be subject to parts wear and eventual failure.
  • Page 8 SAFETY AND IMPORTANT WARNING ITEMS Power Plug and Cord WARNING • When using the power cord set (inlet type) that came with this product, make sure the connector is securely inserted in the inlet of the product. When securing measure is provided, secure the cord with the fixture properly.
  • Page 9 SAFETY AND IMPORTANT WARNING ITEMS Wiring WARNING • Never use multi-plug adapters to plug multiple power cords in the same outlet. If used, the risk of fire exists. • When an extension cord is required, use a specified one. Current that can flow in the extension cord is limited, so using a too long extension cord may result in fire.
  • Page 10 SAFETY AND IMPORTANT WARNING ITEMS Ventilation CAUTION • The product generates ozone gas during operation, but it will not be harmful to the human body. If a bad smell of ozone is present in the following cases, ventilate the room. a.
  • Page 11 SAFETY AND IMPORTANT WARNING ITEMS Inspection before Servicing CAUTION • Do not leave the machine unattended during transporta- tion, installation, and inspection of the machine. If it is to be unavoidably left unattended, face protrusions toward the wall or take other necessary risk reducing action. The user may stumble over a protrusion of the machine or be caught by a cable, falling to the floor or being injured.
  • Page 12 SAFETY AND IMPORTANT WARNING ITEMS Safety Checkpoints WARNING • When mounting an option on the machine, be careful about the clearance between the machine and the option. You may be injured with your finger or hand pinched between the machine and the option. •...
  • Page 13 SAFETY AND IMPORTANT WARNING ITEMS Safety Checkpoints WARNING • Before disassembling or adjusting the write unit (P/H unit) incorporating a laser, make sure that the power cord has been disconnected. The laser light can enter your eye, leading to a risk of loss of eyesight.

  • Page 14: Handling Of Consumables

    SAFETY AND IMPORTANT WARNING ITEMS Handling of Consumables WARNING • Toner and developer are not harmful substances, but care must be taken not to breathe excessive amounts or let the substances come into contact with eyes, etc. It may be stimulative.

  • Page 15: Internal Laser Radiation

    SAFETY AND IMPORTANT WARNING ITEMS [4] LASER SAFETY • This is a digital machine certified as a Class 1 laser product. There is no possibility of danger from a laser, provided the machine is serviced according to the instruction in this manual.
  • Page 16 SAFETY AND IMPORTANT WARNING ITEMS U.S.A., Canada (CDRH Regulation) • This machine is certified as a Class 1 Laser product under Radiation Performance Stan- dard according to the Food, Drug and Cosmetic Act of 1990. Compliance is mandatory for Laser products marketed in the United States and is reported to the Center for Devices and Radiological Health (CDRH) of the U.S.
  • Page 17 SAFETY AND IMPORTANT WARNING ITEMS Finland, Sweden LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT VAROITUS! • Laitteen käyttäminen muulla kuin tässä käyttöohjeessa mainitulla tavalla saat- taa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle laser- säteilylle. puolijohdelaser Laserdiodin suurin teho 15 mW aallonpituus 770 - 800 nm VARNING!

  • Page 18: Laser Safety Label

    SAFETY AND IMPORTANT WARNING ITEMS Laser Safety Label • A laser safety label is attached to the inside of the machine as shown below. A0VDP0C502DA S-15...

  • Page 19: Laser Caution Label

    SAFETY AND IMPORTANT WARNING ITEMS Laser Caution Label • A laser caution label is attached to the outside of the machine as shown below. A0VDP0C501DA PRECAUTIONS FOR HANDLING THE LASER EQUIPMENT • When laser protective goggles are to be used, select ones with a lens conforming to the above specifications.

  • Page 20: Indication Of Warning On The Machine

    SAFETY AND IMPORTANT WARNING ITEMS INDICATION OF WARNING ON THE MACHINE Caution labels shown below are attached in some areas on/in the machine. When accessing these areas for maintenance, repair, or adjustment, special care should be taken to avoid burns and electric shock. CAUTION •...
  • Page 21 SAFETY AND IMPORTANT WARNING ITEMS High voltage • This area generates high voltage. Be careful not to touch here when the power is turned ON to avoid getting an electric shock. High voltage • This area generates high voltage. Be careful not to touch here when the power is turned ON to avoid getting an electric shock.
  • Page 22 SAFETY AND IMPORTANT WARNING ITEMS WARNING • Do not burn used Imaging Unit. Toner expelled from the fire is dangerous. WARNING • Do not burn used Waste Toner Bottle. Toner expelled from the fire is dangerous. WARNING • Do not burn used Toner Cartridges. Toner expelled from the fire is dangerous.

  • Page 23: Measures To Take In Case Of An Accident

    MEASURES TO TAKE IN CASE OF AN ACCIDENT MEASURES TO TAKE IN CASE OF AN ACCIDENT 1. If an accident has occurred, the distributor who has been notified first must immediately take emergency measures to provide relief to affected persons and to prevent further damage.

  • Page 24: Composition Of The Service Manual

    Composition of the service manual This service manual consists of Theory of Operation section and Field Service section to explain the main machine and its corresponding options. Theory of Operation section gives, as information for the CE to get a full understanding of the product, a rough outline of the object and role of each function, the relationship between the electrical system and the mechanical system, and the timing of operation of each part.

  • Page 25: Notation Of The Service Manual

    Notation of the service manual A. Product name In this manual, each of the products is described as follows: (1) bizhub C35P Main body (2) Microsoft Windows NT 4.0: Windows NT 4.0 or Windows NT Microsoft Windows 2000: Windows 2000...
  • Page 26 SERVICE MANUAL FIELD SERVICE Main body 2010.05 Ver. 1.0...

  • Page 27: Revision History

    Revision history After publication of this service manual, the parts and mechanism may be subject to change for improvement of their performance. Therefore, the descriptions given in this service manual may not coincide with the actual machine. When any change has been made to the descriptions in the service manual, a revised version will be issued with a revision mark added as required.
  • Page 28 Field Service Ver. 1.0 May 2010 CONTENTS bizhub C35P Main body OUTLINE SYSTEM CONFIGURATION................... 1 PRODUCT SPECIFICATIONS ................2 MAINTENANCE PERIODICAL MAINTENANCE ITEM..............5 Periodical replacement parts list (CRU)..............5 Periodical replacement parts list (FRU) ..............5 3.2.1 Main body ..................... 5 3.2.2...
  • Page 29 Field Service Ver. 1.0 May 2010 OTHER MAINTENANCE ITEM................39 Items not allowed to be disassembled and adjusted .......... 39 7.1.1 PH unit ......................40 7.1.2 Fusing unit ....................40 Disassembly/reassembly parts list ..............41 7.2.1 Cleaning parts list ..................42 Disassembly/reassembly procedure..............
  • Page 30 Field Service Ver. 1.0 May 2010 7.3.30 IDC sensor (IDC) ..................75 Cleaning procedure .................... 77 7.4.1 Tray1 feed roller................... 77 7.4.2 Tray2 feed roller................... 77 7.4.3 Laser irradiation section ................78 ADJUSTMENT/SETTING HOW TO USE THE ADJUSTMENT/SETTING SECTION ........81 Utility ........................
  • Page 31 Field Service Ver. 1.0 May 2010 10.7.2 EVENT LOG ..................... 112 10.7.3 CONFIGURATION PG................112 10.7.4 ELEMENT PAGE ..................113 10.7.5 HALF TONE 64..................114 10.7.6 HALF TONE 128..................114 10.7.7 HALF TONE 256..................114 10.7.8 GRADATION ..................... 115 10.8 SUPPLIES......................115 10.8.1 REPLACE-TRANS.
  • Page 32 Field Service Ver. 1.0 May 2010 10.16.2 COMP. CHECK ..................131 10.16.3 SENSOR CHECK ..................132 10.17 TONER OUT MODE ..................133 10.18 IU YIELD SETTINGS..................133 TROUBLESHOOTING JAM DISPLAY ..................... 135 11.1 Misfeed display ....................135 11.2 Misfeed display resetting procedure ..............135 11.3 Sensor layout ....................
  • Page 33 Field Service Ver. 1.0 May 2010 13.3.5 004E: DC power supply fan motor malfunction......... 155 13.3.6 0062: Tray 3 media feed motor malfunction..........155 13.3.7 0094: 2nd image transfer pressure/retraction failure ........ 156 13.3.8 0096: 1st image transfer pressure/retraction failure ......... 157 13.3.9 0300: Polygon motor malfunction .............
  • Page 34 Field Service Ver. 1.0 May 2010 15.1.1 Initial check item..................167 15.2 Solution......................168 15.2.1 Printer monocolor: white lines, white bands, colored lines and colored bands in sub scan direction ................. 168 15.2.2 Printer monocolor: white lines, white bands, colored lines and colored bands in main scan direction ................
  • Page 35 Field Service Ver. 1.0 May 2010 APPENDIX PARTS LAYOUT DRAWING................195 17.1 Main body......................195 17.2 Lower feeder unit (option)................. 198 CONNECTOR LAYOUT DRAWING ..............199 18.1 Printer control board (PRCB) ................199 18.2 MFP board (MFPB) ..................200 18.3 PC control board (PCCB) ................. 200 CONNECTOR LAYOUT DRAWING ..............

  • Page 36: Outline

    Field Service Ver. 1.0 May 2010 1. SYSTEM CONFIGURATION OUTLINE SYSTEM CONFIGURATION A0VDT1C504AA bizhub C35P HD-P03 (Hard disk kit) PF-P09 (Lower feeder unit) MK-725 (CF Adapter)

  • Page 37: Product Specifications

    2. PRODUCT SPECIFICATIONS Field Service Ver. 1.0 May 2010 PRODUCT SPECIFICATIONS A. Type Type Desktop tandem full-color A4 laser beam printer Printing system Semiconductor laser and electrostatic image transfer to plain paper Exposure system 4 laser diode and 1 polygon mirror PC drum type OPC (organic photo conductor) Print resolution...
  • Page 38 Field Service Ver. 1.0 May 2010 2. PRODUCT SPECIFICATIONS C. Media Paper source (maximum tray capacity) Type Tray 1 Tray 2 Plain paper 100 sheets 250 sheets (60 to 90 g/m ; 16 to 24 lb) Thick 1 (91 to 150 g/m Thick 2 (151 to 210 g/m Label Media type...
  • Page 39 2. PRODUCT SPECIFICATIONS Field Service Ver. 1.0 May 2010 G. Print functions Type Built-in printer controller 256 MB 40 GB (Option) Interface USB 2.0 (High Speed) compliant, 10Base-T/100Base-TX/1000Base-T Ethernet PostScript3 (3016) PCL6 (XL3.0) Printer PCL5 e/c language XPS (Version1.0) PDF Direct Printing (Version 1.7) JPEG/TIFF/XPS Direct Print Printer fonts PCL, PostScript3...

  • Page 40: Maintenance

    (Lower feeder unit) Tray3 feed roller 4537 6214 ## 300,000 PF-P09 *1: For details, see the optional lower feeder unit (PF-P09) service manual. Concept of parts life • See the accompanying sheet “bizhub C35P Concept of parts life” for details.

  • Page 41: Periodical Maintenance Procedure

    4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.0 May 2010 PERIODICAL MAINTENANCE PROCEDURE Processing section 4.1.1 Replacing the toner cartridge (C, M, Y, K) A. Periodically replaced parts/cycle • High-capacity toner cartridge (C, M, Y, K): Every 6,000 counts B. Removal procedure 1.
  • Page 42 Field Service Ver. 1.0 May 2010 4. PERIODICAL MAINTENANCE PROCEDURE C. Reinstallation procedure 1. Take the toner cartridge [2] out of its plastic bag [1]. A0VDF2C521DA 2. Gently shake the toner cartridge [1] three times to agitate the toner. 3 × A0VDF2C522DA 3.
  • Page 43 4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.0 May 2010 4. Insert the toner cartridge [1] into the machine. A0VDF2C524DA 5. Slide the lock lever [1] to the right to lock the toner cartridge. A0VDF2C525DA 6. Remove the protective film [1]. A0VDF2C526DA 7.

  • Page 44: Replacing The Imaging Unit (C, M, Y, K)

    Field Service Ver. 1.0 May 2010 4. PERIODICAL MAINTENANCE PROCEDURE 4.1.2 Replacing the imaging unit (C, M, Y, K) A. Periodically replaced parts/cycle • Imaging unit (C, M, Y, K): Every 30,000 counts B. Removal procedure 1. Remove the toner cartridge. See P.6 2.
  • Page 45 4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.0 May 2010 2. Hold the imaging unit with both hands, and then shake it twice as shown in the illustration. A0VDF2C530DA 3. Remove the protective cover [1] from the imaging unit. 4. Remove all packing tape [2] from the imaging unit.
  • Page 46 Field Service Ver. 1.0 May 2010 4. PERIODICAL MAINTENANCE PROCEDURE 7. Slide the imaging unit [1] in. A0VDF2C533DA 8. Install the waste toner bottle. See P.12 9. Install the toner cartridge. See P.6 10. Close the front cover.

  • Page 47: Transfer Section

    4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.0 May 2010 Transfer section 4.2.1 Replacing the waste toner bottle A. Periodically replaced parts/cycle • Waste toner bottle: Every 36,000 counts (when printed in black only) / 9,000 counts (when printed in color only) B.

  • Page 48: Replacing The Transfer Roller

    Field Service Ver. 1.0 May 2010 4. PERIODICAL MAINTENANCE PROCEDURE 4.2.2 Replacing the transfer roller A. Periodically replaced parts/cycle • Transfer roller: Every 100,000 counts B. Removal procedure 1. Open the right door. 2. Push two levers [1] inside to unlock the transfer roller.

  • Page 49: Replacing The Transfer Belt

    4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.0 May 2010 4.2.3 Replacing the transfer belt A. Periodically replaced parts/cycle • Transfer belt: Every 100,000 counts B. Removal procedure 1. Turn OFF the power switch. 2. Remove the waste toner bottle. See P.12 3.
  • Page 50 Field Service Ver. 1.0 May 2010 4. PERIODICAL MAINTENANCE PROCEDURE 7. Hold the both handles [1] and lower the guide [2]. A0VDF2C558DA 8. Hold the handles, and then carefully pull out the transfer belt [1]. A0VDF2C559DA 9. Pull the protective sheet [1] out. A0VDF2C560DA 10.
  • Page 51 4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.0 May 2010 11. Insert the transfer belt [2] along the rail [1]. A0VDF2C537DA 12. Hold the both handles [1] and raise the guide [2]. A0VDF2C538DA 13. To reinstall, reverse the order of removal. 14.

  • Page 52: Fusing Section

    Field Service Ver. 1.0 May 2010 4. PERIODICAL MAINTENANCE PROCEDURE Fusing section 4.3.1 Replacing the fuser unit CAUTION • The temperature gets high in the vicinity of the fuser unit. You may get burned when you come into contact with the area. Before replacement operations, make sure that more than 20 minutes have elapsed since the main and sub power switches were turned off.
  • Page 53 4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.0 May 2010 4. Open the fuser unit cover [1]. A0VDF2C516DA 5. Pull down two levers [1]. A0VDF2C517DA 6. Remove the fuser unit [1]. A0VDF2C518DA 7. Install the new fuser unit. 8. From the Menu, select [MAINTENANCE MENU] → [SUPPLIES] → [REPLACE] → [FUSER UNIT] and execute this function to reset the fuser unit counter value.

  • Page 54: Feed Section

    Field Service Ver. 1.0 May 2010 4. PERIODICAL MAINTENANCE PROCEDURE Feed section 4.4.1 Replacing the tray1 feed roller A. Periodically replaced parts/cycle • Tray1 feed roller: Every 300,000 counts B. Procedure 1. Remove the tray1. See P.46 2. Open the right door. 3.
  • Page 55 4. PERIODICAL MAINTENANCE PROCEDURE Field Service Ver. 1.0 May 2010 5. Remove the E-ring [1] and the bear- ing [2], and move the tray 1 feed roller assy [3] in the direction of the arrow. A0VDF2C003DA NOTE • When reinstalling the tray 1 feed roller assy, the stopper [1] must be located under the shaft [2] as shown in the illustration.

  • Page 56: Replacing The Tray2 Feed Roller

    Field Service Ver. 1.0 May 2010 4. PERIODICAL MAINTENANCE PROCEDURE 4.4.2 Replacing the tray2 feed roller A. Periodically replaced parts/cycle • Tray2 feed roller: Every 300,000 counts B. Procedure 1. Remove the tray2. 2. Lock the media lift metal plate [1]. 3.

  • Page 57: Service Tool

    5. SERVICE TOOL Field Service Ver. 1.0 May 2010 SERVICE TOOL Service material list Tool name Shape Material No. Remarks Cleaning pad 000V-18-1 10pcs/1pack A02EF2C526DA Isopropyl alcohol 000V-19-0 A00KF2C506DA CE tool list Tool name Shape Quantity Parts No. Laser lens cleaning tool A0VD 1089 ## A0VDF2C553DA...

  • Page 58: Firmware Rewriting

    Field Service Ver. 1.0 May 2010 6. FIRMWARE REWRITING FIRMWARE REWRITING Checking the current firmware version 1. Display [SERVICE MENU]. 2. Display [FIRMWARE VERSION]. FIRMWARE VERSION CONTROLLER F/W ENGINE F/W BOOT F/W A0VDF2E548DA 3. Select the firmware to be updated and check the current version. See P.101 Firmware upgrading procedure by USB memory device 6.2.1...

  • Page 59: Firmware Update

    6. FIRMWARE REWRITING Field Service Ver. 1.0 May 2010 C. How to write firmware data 1. Turn the power switch ON. 2. Connect the USB memory device to the printer. 3. Call the SERVICE MENU to the display. 4. Select [FIRMWARE UPDATE] and press the Menu/Select key. A list of firmware data in the USB memory device is displayed.

  • Page 60: Firmware Upgrading Procedure By Updater

    Field Service Ver. 1.0 May 2010 6. FIRMWARE REWRITING 8. The firmware upgrading procedure starts. UpdateA0VDXXXXXXX PROCESSING DON’T REMOVE MEMORY A0VDF2E552DA NOTE • Do not turn off the printer while its firmware is being updated. • NEVER disconnect the USB memory device from the printer during the firmware upgrading procedure.
  • Page 61 6. FIRMWARE REWRITING Field Service Ver. 1.0 May 2010 B. Connection for Windows (1) Starting the firmware updater NOTE • Before starting the firmware updater, turn on the printer, and make sure that it is correctly connected. 1. Download the firmware updater. 2.
  • Page 62 Field Service Ver. 1.0 May 2010 6. FIRMWARE REWRITING 5. The list of printer drivers is displayed. Select the appropriate connection for the environ- ment where the printer is being used. XXXXXXX XXXXXXX A121F2E538DA • For a network connection: Select “Network port.” See P.28 •...
  • Page 63 6. FIRMWARE REWRITING Field Service Ver. 1.0 May 2010 (2) For a network connection 1. When “Network port” is selected, a list of printer drivers for the network port appears. 2. Select the printer driver, and then click the [Next]. A011F2E558DA 3.
  • Page 64 Field Service Ver. 1.0 May 2010 6. FIRMWARE REWRITING 4. The result of the firmware transfer is displayed. Click the [Exit]. A011F2E560DA 5. If the firmware was successfully updated, the printer will automatically restart.
  • Page 65 6. FIRMWARE REWRITING Field Service Ver. 1.0 May 2010 <If spooling of the data fails> NOTE • If spooling fails, data may remain in the printer spooler. Delete this data, and then try again. 1. If spooling of the data fails, the following message appears. 2.
  • Page 66 Field Service Ver. 1.0 May 2010 6. FIRMWARE REWRITING (3) For a local connection 1. When “Local port” is selected, a list of printer drivers for the local port appears. 2. Select the printer driver, and then click the [Next]. A011F2E563DA 3.
  • Page 67 6. FIRMWARE REWRITING Field Service Ver. 1.0 May 2010 4. The result of the firmware transfer is displayed. Click the [Exit]. A011F2E565DA 5. If the firmware was successfully updated, the printer will automatically restart. <If spooling of the data fails> For details, see “For a network connection.”...
  • Page 68 Field Service Ver. 1.0 May 2010 6. FIRMWARE REWRITING 3. A message appears, requesting confirmation to update the firmware. Click the [Start] to begin transferring the firmware. NOTE • Do not turn off the printer while its firmware is being updated. A011F2E567DA 4.
  • Page 69 6. FIRMWARE REWRITING Field Service Ver. 1.0 May 2010 <If transferring of the data fails> 1. If transferring of the data fails, the following message appears. 2. Click [OK]. A011F2E569DA 3. Check that the printer is ready and that it is correctly connected, and then click the [Update again].
  • Page 70 1. Download the firmware updater. 2. Double-click “xxxxxxxxxxxx.” 3. The printer name and firmware version are displayed. Click the [Next]. KONICA MINOLTA XXXXXXXX XXXXX A121F2E539DA 4. The license agreement is displayed. Select “I agree”, and then click the [Next].
  • Page 71 6. FIRMWARE REWRITING Field Service Ver. 1.0 May 2010 5. The screen for specifying the IP address of the printer appears. A011F2E573DA 6. Type in the IP address, and then click the [Next]. A011F2E574DA 7. A message appears, requesting confirmation to update the firmware. Click the [Start] to begin transferring the firmware.
  • Page 72 Field Service Ver. 1.0 May 2010 6. FIRMWARE REWRITING 8. The result of the firmware transfer is displayed. Click the [Exit]. A011F2E576DA 9. If the firmware was successfully updated, the printer will automatically restart. <If transferring of the data fails> 1.

  • Page 73: Checking The Version After The Firmware Update

    6. FIRMWARE REWRITING Field Service Ver. 1.0 May 2010 6.3.2 Checking the version after the firmware update 1. Display [SERVICE MENU]. 2. Display [FIRMWARE VERSION]. FIRMWARE VERSION CONTROLLER F/W ENGINE F/W BOOT F/W A0VDF2E548DA 3. Select the firmware that has been updated and check the current version. See P.101...

  • Page 74: Other Maintenance Item

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM OTHER MAINTENANCE ITEM Items not allowed to be disassembled and adjusted A. Paint-locked screws NOTE • To prevent loose screws, a screw lock in blue or green series color is applied to the screws.

  • Page 75: Ph Unit

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 F. Precautions during setup or transportation • Whenever mounting an option on the machine, be attentive to the motion of the fellow worker of the joint work. The fellow worker may be injured with his or her finger or hand pinched between the machine and the option.

  • Page 76: Disassembly/Reassembly Parts List

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM Disassembly/reassembly parts list Section Part name Ref.Page Left cover P.42 Rear right cover P.42 Front right cover P.43 Exterior parts Upper cover P.44 Exit cover P.43 Operation panel P.44 MFP board (MFPB) P.47 Print control board (PRCB) P.48...

  • Page 77: Cleaning Parts List

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.2.1 Cleaning parts list Section Part name Ref.Page Tray1 Tray1 feed roller P.77 Tray2 Tray2 feed roller P.77 Processing section Laser irradiation section P.78 Disassembly/reassembly procedure 7.3.1 Left cover 1. Open the front cover. 2.

  • Page 78: Exit Cover

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 7.3.3 Exit cover 1. Open the right door. 2. Unlock two tabs [1], and remove the exit cover [2]. A0VDF2C009DA 7.3.4 Front right cover 1. Remove the exit cover. See P.43 2.

  • Page 79: Operation Panel

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.3.5 Operation panel 1. Remove the exit cover. See P.43 2. Remove the left cover. See P.42 3. Open the front door. 4. Remove two screws [1]. 5. Disconnect the connector [2], and remove the operation panel [3].

  • Page 80: Tray2

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 6. Cut off the insulation lock tie [1]. A0VDF2C012DA 7. Remove the screw [1]. 8. Unlock two tabs [2], and remove the upper cover [3]. A0VDF2C013DA 7.3.7 Tray2 1. Pull out the tray 2 [1]. 2.

  • Page 81: Tray1

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.3.8 Tray1 1. Open the right door. 2. Remove the screw [1], and remove the fixed cover [2]. 3. Remove the spring [3]. 4. Remove four screws [4], and remove the harness cover [5].

  • Page 82: Mfp Board (Mfpb)

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 7.3.9 MFP board (MFPB) NOTE • When the MFP board is replaced, upgrade the firmware to the latest version. See P.101 • When the MFP board is replaced with a new one, be sure to execute [BK CLEAR]. See P.116 1.

  • Page 83: Print Control Board (Prcb)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.3.10 Print control board (PRCB) NOTE • When the printer control board is replaced with a new one, be sure to execute [BK CLEAR]. See P.116 1. Remove the left cover. See P.42 2.
  • Page 84 Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM NOTE • When mounting EEPROM (ICS1), make sure the notches “A” are pre- cisely lined up. A121F2C540DA...

  • Page 85: Dc Power Supply (Dcpu)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.3.11 DC power supply (DCPU) CAUTION • Note that in the event of DC power supply failure, it can take long before voltage drops even after turning OFF the power switch. To avoid electrical shock, after turning OFF the power switch, do not touch the DC power supply for 7 minutes.
  • Page 86 Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 10. Remove the harness from four wire saddles [1]. 11. Remove three screws [2], and remove the DC power supply protec- tive cover [3]. A0VDF2C022DA 12. Disconnect six connectors [1]. A0VDF2C023DA 13.

  • Page 87: High Voltage Unit (Hv1)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.3.12 High voltage unit (HV1) 1. Remove the fuser unit. See P.17 2. Remove the exit cover. See P.43 3. Remove the left cover. See P.42 4. Remove the rear right cover. See P.42 5.
  • Page 88 Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 14. Remove the harness from two wire saddles [1]. 15. Remove three screws [2], and remove the metal plate [3]. A0VDF2C026DA 16. Remove the harness from four wire saddles [1]. 17.
  • Page 89 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 21. Detach the spring from two hooks [1]. A0VDF2C029DA 22. Remove six screws [1] and three tabs [2]. 23. Disconnect the flat cable [3], and remove the high voltage unit [4]. A0VDF2C030DA...

  • Page 90: Ph Unit

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 7.3.13 PH Unit CAUTION • Do not replace the printer head unit while the power is ON. Laser beam generated during the above mentioned activity may cause blindness. • Do not disassemble or adjust the printer head unit. Laser beam generated during the above mentioned activity may cause blindness.
  • Page 91 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 14. Remove the harness from three har- ness guides [1]. A0VDF2C032DA 15. Remove the PH unit [1]. A0VDF2C033DA 16. To reinstall, reverse the order of removal.

  • Page 92: Hard Disk Kit (Hd-P03)

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 7.3.14 Hard disk kit (HD-P03) 1. Turn OFF the power switch. 2. Remove two screws [1], and remove the metal plate panel [2]. A0VDF2C541DA 3. Disconnect two connectors [1], and remove the hard disk kit [2].

  • Page 93: Cf Adapter (Mk-725)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.3.15 CF adapter (MK-725) 1. Turn OFF the power switch. 2. Remove two screws [1], and remove the metal plate panel [2]. A0VDF2C541DA 3. Disconnect two connectors [1], and remove the CF adapter [2]. A0VDF2C544DA 4.

  • Page 94: Backup Battery

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 7.3.16 Backup battery NOTE • This printer uses a lithium battery to backup memory. Replace the battery with our specified memory backup battery (CR2032). Use of a different battery or the one not equal to our specified battery may present risk of explosion.

  • Page 95: Developing Motor (M1)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.3.17 Developing motor (M1) 1. Remove the high voltage unit. See P.52 2. Disconnect the connector [1]. 3. Remove four screws [2], and remove the developing motor [3]. NOTE • When installing the motor, try to insert it straight, and take care not to damage the gears.

  • Page 96: Dc Power Supply Fan Motor (Fm10)

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 7.3.20 DC power supply fan motor (FM10) 1. Remove the exit cover. See P.43 2. Remove the operation panel. See P.44 3. Remove the left cover. See P.42 4. Remove the rear right cover. See P.42 5.

  • Page 97: Tray2 Media Feed Clutch (Cl1) / Tray1 Media Feed Clutch (Cl2)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.3.22 Tray2 media feed clutch (CL1) / Tray1 media feed clutch (CL2) 1. Remove the high voltage unit. See P.52 2. Remove the main motor. See P.60 3. Remove the E-ring [1]. 4.

  • Page 98: Registration Clutch (Cl3)

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 7.3.23 Registration clutch (CL3) 1. Open the right door. 2. Remove the screw [1], and remove the fixed cover [2]. 3. Remove the spring [3]. 4. Remove four screws [4], and remove the harness cover [5].

  • Page 99: Toner Supply Clutch/Y (Cl4) / Toner Supply Clutch/M (Cl5) Toner Supply Clutch/C (Cl6) / Toner Supply Clutch/K (Cl7)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.3.24 Toner supply clutch/Y (CL4) / Toner supply clutch/M (CL5) Toner supply clutch/C (CL6) / Toner supply clutch/K (CL7) 1. Remove the toner cartridge (C,M,Y,K). See P.6 2. Remove the waste toner bottle. See P.12 3.
  • Page 100 Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 13. Remove the stopper [1]. A0VDF2C043DA 14. Remove the harness from five wire saddles [1]. A0VDF2C044DA 15. Remove two screws [1]. 16. While releasing the lock with the inserted metal ruler [2] or another similar tool as shown in the illustra- tion, remove the toner box drive Assy [3].

  • Page 101: Loop Detection Clutch (Cl8)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 19. Remove the toner supply clutch [1]. A0VDF2C047A 20. To reinstall, reverse the order of removal. 7.3.25 Loop detection clutch (CL8) 1. Remove the high voltage unit. See P.52 2. Disconnect the connector [1]. 3.
  • Page 102 Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 4. Remove the E-ring [1] and bushing [2], and remove the holder [3]. NOTE • Before removing the holder [3], attach tape or similar material [4] to the section shown in the illustration to prevent the shaft from falling down and being lost.

  • Page 103: Switchback Roller Feed Clutch (Cl11) / Switchback Roller Reverse Clutch (Cl12)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.3.26 Switchback roller feed clutch (CL11) / Switchback roller reverse clutch (CL12) 1. Remove the fuser unit. See P.17 2. Remove the exit cover. See P.43 3. Remove the left cover. See P.42 4.
  • Page 104 Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 10. Remove the screw [1]. 11. While pushing the tab [2] in the direction of the arrow to unlock it, disassemble and remove the exit drive assy [3]. A0VDF2C555DA 12. Disconnect two connectors [1]. 13.
  • Page 105 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 15. Remove two gears assy [1]. A0VDF2C054DA 16. Remove two bushings [1], and remove the metal plate [2]. A0VDF2C055DA 17. Remove two gears [1] and remove the switchback roller feed clutch [2] or the switchback roller reverse clutch [3].

  • Page 106: Duplex Conveyance Roller Clutch (Cl13)

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 7.3.27 Duplex conveyance roller clutch (CL13) 1. Open the right door. 2. Remove the screw [1], and remove the fixed cover [2]. 3. Remove the spring [3]. 4. Remove four screws [4], and remove the harness cover [5].

  • Page 107: 2Nd Transfer Release Solenoid (Sd2)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.3.28 2nd transfer release solenoid (SD2) 1. Remove the registration clutch. See P.63 2. Remove the 2nd transfer roller unit assy [1]. A0VDF2C058DA 3. Remove two screws [1], and remove the duplex conveyance roller assy [2].
  • Page 108 Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM NOTE • If the gears come off and they need to be reinstalled, align the arrow [1] on the gear with the marked line [2] on the holder. A0VDF2C548DA 5. Disconnect the connector [1]. A0VDF2C061DA 6.

  • Page 109: Temperature/ Humidity Sensor (Tem/Hums)

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.3.29 Temperature/ humidity sensor (TEM/HUMS) 1. Open the right door. 2. Remove the screw [1], and remove the fixed cover [2]. 3. Remove the spring [3]. 4. Remove four screws [4], and remove the harness cover [5].

  • Page 110: Idc Sensor (Idc)

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 8. Disconnect the connector [1], and remove the temperature/humidity sensor [2]. A0VDF2C064DA 9. To reinstall, reverse the order of removal. 7.3.30 IDC sensor (IDC) 1. Remove the toner cartridge (C,M,Y,K). See P.6 2.
  • Page 111 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7. Remove two screws [1], and remove the sensor cover [2]. A0VDF2C067DA 8. While slightly raising the ground plate [1], remove the IDC sensor [2]. A0VDF2C068DA 9. Disconnect the connector [1], and remove the IDC sensor [2].

  • Page 112: Cleaning Procedure

    Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM Cleaning procedure NOTE • The alcohol described in the cleaning procedure represents the isopropyl alcohol. 7.4.1 Tray1 feed roller 1. Open the tray1. 2. Press down the media lifting metal plate [1].

  • Page 113: Laser Irradiation Section

    7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 7.4.3 Laser irradiation section 1. Slide out tray2. 2. Remove the cover [1]. A0VDF2C503DA 3. Remove the laser lens cleaning tool [1]. A0VDF2C504DA 4. Close the tray2. 5. Open the front cover [1]. A0VDF2C505DA...
  • Page 114 Field Service Ver. 1.0 May 2010 7. OTHER MAINTENANCE ITEM 6. Remove the waste toner bottle [1]. See P.12 7. Remove the toner cartridge [2]. See P.6 8. Remove the imaging unit [3]. See P.9 A0VDF2C506DA 9. Attach the cover [1] to the removed imaging unit.
  • Page 115 7. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 Blank Page...

  • Page 116: Adjustment/Setting

    Field Service Ver. 1.0 May 2010 8. HOW TO USE THE ADJUSTMENT/SETTING SECTION ADJUSTMENT/SETTING HOW TO USE THE ADJUSTMENT/SETTING SECTION • “Adjustment/Setting” contains detailed information on the adjustment items and proce- dures for this machine. • Throughout this “Adjustment/Setting,” the default settings are indicated by “ ”. Advance checks •...

  • Page 117: Utility

    9. Utility Field Service Ver. 1.0 May 2010 Utility List of menu functions MENU PROOF/PRINT MENU *1 PRINT MENU CONFIGURATION PG STATISTICS PAGE FONT LIST POSTSCRIPT MENU MAP DIRECTORY LIST *3 PAPER MENU PAPER SOURCE DEFAULT TRAY TRAY 1 TRAY 2 TRAY 3 *2 TRAY CHAINING TRAY MAPPING...
  • Page 118 Field Service Ver. 1.0 May 2010 9. Utility MENU QUALITY MENU PS SETTING IMAGE PRINTING RGB SOURCE RGB INTENT RGB GRAY DESTINATION PROF TEXT PRINTING RGB SOURCE RGB INTENT RGB GRAY DESTINATION PROF GRAPHICS RGB SOURCE PRINTING RGB INTENT RGB GRAY DESTINATION PROF SIMULATION SIMULATION PROF...
  • Page 119 9. Utility Field Service Ver. 1.0 May 2010 MENU INTERFACE MENU ETHERNET TCP/IP SMTP ENABLE SNMP ENABLE WSD PRINT ENABLE IPSEC ENABLE IP ADDRESS ACCESS FILTER PREMISSION ACCESS REFUSE IPv6 ENABLE AUTO SETTING LINK LOCAL GLOBAL ADDRESS GATEWAY ADDRESS NETWARE ENABLE APPLETALK ENABLE...
  • Page 120 Field Service Ver. 1.0 May 2010 9. Utility MENU SYS DEFAULT STARTUP OPTIONS DO STARTUP PAGE MENU AUTO CONTINUE HOLD JOB TIMEOUT *1 ENERGY SAVER ENERGY SAVER TIME *6 MENU TIMEOUT LCD CONTRAST SECURITY CHANGE PASSWORD LOCK PANEL CLOCK DATE (xx.xx.xx) TIME TIME ZONE HDD FORMAT *1...
  • Page 121 9. Utility Field Service Ver. 1.0 May 2010 MENU MAINTENANCE SUPPLIES REPLACE TRANS. BELT MENU TRANS ROLLER FUSER UNIT QUICK UPDATE SETTING SETTING *8 BACKUP SETTING BACKUP TYPE *1: It will be displayed only when an optional hard disk kit HD-P03 is installed. *2: It will be displayed only when an optional paper feed unit PF-P09 is installed.

  • Page 122: Statistics Page

    Field Service Ver. 1.0 May 2010 9. Utility STATISTICS PAGE • To check the status and the usage of the machine (consumables, maintenance parts and paper). 9.2.1 Sample of STATISTICS PAGE SERIAL NUMBER: A0VD********* Product Name : XXXXX DATE : 02.01.2010 TIME : 03:14...
  • Page 123 9. Utility Field Service Ver. 1.0 May 2010 A. Supplies Status • Display the estimated percent of life remaining in the toner cartridge and imaging unit. The type of the toner cartridges that are installed in the printer is also displayed (See the table below).
  • Page 124 Field Service Ver. 1.0 May 2010 9. Utility D. Counter Information • The total number of pages that have been printed is counted and displayed based on the description shown in the following table. <Counter information list> Types of count Contents Count timing •...
  • Page 125 9. Utility Field Service Ver. 1.0 May 2010 E. Coverage Information • Each coverage information is calculated and displayed based on the description shown in the following table. <Coverage information list> Coverage information Contents • Individual average dot coverage of four colors (YMCK) in the last job is calculated on an A4 basis.
  • Page 126 Field Service Ver. 1.0 May 2010 9. Utility Contents Number of times a high-capacity toner cartridge (C) has been replaced Number of times a standard-capacity toner cartridge (C) has been replaced * This item is not available in this machine. Number of times a toner cartridge (C) made by companies other than KMBT has been replaced Number of times a high-capacity toner cartridge (M) has been replaced Number of times a standard-capacity toner cartridge (M) has been replaced...

  • Page 127: Restore Defaults

    9. Utility Field Service Ver. 1.0 May 2010 Restore Defaults • Restores various settings to their default values. • Use when restoring settings to their default values. Restore Network : Restore the default for [INTERFACE MENU/ETHERNET] setting. Restore System : Restore the default for [PAPER MENU], [QUALITY MENU] and [SYS DEFAULT MENU] setting.
  • Page 128 Field Service Ver. 1.0 May 2010 9. Utility List of reset items 2 Reset Item Item Initial Value RESTORE RESTORE RESTORE NETWORK PRINTER ⎯ COLOR MODE Reset Reset COLOR ⎯ BRIGHTNESS Reset Reset ⎯ IMAGE PRINTING Reset Reset DETAIL ⎯ TEXT PRINTING Reset Reset...
  • Page 129 9. Utility Field Service Ver. 1.0 May 2010 Reset Item Item Initial Value RESTORE RESTORE RESTORE NETWORK PRINTER SIMULATION ⎯ Reset Reset NONE PROF SIMULA- SIMULATION ⎯ Reset Reset RELATIVE COLOR TION INTENT SETTING COMPOSITE ⎯ Reset Reset CMYK GRAY BLACK TONE ⎯...
  • Page 130 Field Service Ver. 1.0 May 2010 9. Utility Reset Item Item Initial Value RESTORE RESTORE RESTORE NETWORK PRINTER ⎯ WSD PRINT Reset Reset ⎯ IPSEC Reset Reset ACCESS PER- ⎯ Reset Reset DISABLE MISSION ETHER- ADDRESS NET- ACCESS ⎯ FILTER Reset Reset DISABLE...
  • Page 131 9. Utility Field Service Ver. 1.0 May 2010 Reset Item Item Initial Value RESTORE RESTORE RESTORE NETWORK PRINTER ⎯ Reset Reset LETTER (A4) PAPER SIZE CUSTOM SIZE/ ⎯ Reset Reset 8.5 inches WIDTH DEFAULT PAPER PAPER CUSTOM SIZE/ ⎯ Reset Reset 11.00 inches LENGTH...
  • Page 132 RESTORE RESTORE RESTORE NETWORK PRINTER ⎯ Admin Password Reset Reset administrator ⎯ Refresh Rate Reset Reset 30 sec. KONICA MINOLTA ⎯ Contact Name Reset Reset Customer Support http://printer.konicaminolta. ⎯ Contact Information Reset Reset com/ ⎯ Contact Utility Link Reset Reset http://pagescope.com/...

  • Page 133: Service Mode

    10. SERVICE MODE Field Service Ver. 1.0 May 2010 10. SERVICE MODE 10.1 List of service mode SERVICE MENU Ref. Page SERIAL NUMBER P.101 FIRMWARE CONTROLLER F/W P.101 VERSION ENGINE F/W BOOT F/W ALIGNMENT TOP ADJUSTMENT P.102 LEFT ADJUSTMENT P.103 LEFT ADJ DUPLEX P.104 TRANSFER...
  • Page 134 Field Service Ver. 1.0 May 2010 10. SERVICE MODE SERVICE MENU Ref. Page CS REMOTE CARE SERVICE ENGR ID P.122 SUBSCRIBE P.122 MAINTENANCE START P.122 MAINTENANCE END P.122 MANUAL TRANS. P.123 BASIC SETTING P.123 WEBDAV SETTING P.124 CSRC CLOCK P.125 CSRC SETTING HEARTBEAT SETTING P.126...

  • Page 135: Starting/Exiting

    10. SERVICE MODE Field Service Ver. 1.0 May 2010 10.2 Starting/Exiting 10.2.1 Starting procedure NOTE • Make sure not to reveal the password of the service menu to any unauthorized per- son. A. Procedure 1 1. Display [SERVICE MENU] on the menu screen and press the Menu/Select key. 2.

  • Page 136: Serial Number

    Field Service Ver. 1.0 May 2010 10. SERVICE MODE 10.3 SERIAL NUMBER A. Use • Displays the serial number of the machine. • Use when maintaining and managing the machine. B. Procedure 1. Call [SERVICE MENU] to the display. 2. Select [SERIAL NUMBER] and press the Menu/Select key. 3.

  • Page 137: Alignment

    10. SERVICE MODE Field Service Ver. 1.0 May 2010 10.5 ALIGNMENT 10.5.1 TOP ADJUSTMENT A. Use • Adjusts the leading edge margin of media for single-sided printing. • To correct a misaligned print image. PLAIN PAPER : Adjust the leading edge margin of plain paper. THICK : Adjust the leading edge margin of thick 1 paper.

  • Page 138: Left Adjustment

    Field Service Ver. 1.0 May 2010 10. SERVICE MODE 10.5.2 LEFT ADJUSTMENT A. Use • Adjusts the left margin of media for single-sided printing. • To correct a misaligned print image. LEFT ADJ TRAY 1: Adjust the left margin of paper fed from tray 1 (manual tray.) LEFT ADJ TRAY 2: Adjust the left margin of paper fed from tray 2.

  • Page 139: Left Adj Duplex

    10. SERVICE MODE Field Service Ver. 1.0 May 2010 10.5.3 LEFT ADJ DUPLEX A. Use • Adjusts the left margin of media for double-sided printing. • To correct a misaligned print image. LEFT ADJ TRAY 1: Adjust the left margin of duplex print paper fed from tray 1 (manual tray.) LEFT ADJ TRAY 2: Adjust the left margin of duplex print paper fed from tray 2.

  • Page 140: Transfer Power-Simplex Pass

    Field Service Ver. 1.0 May 2010 10. SERVICE MODE 10.5.4 TRANSFER POWER-SIMPLEX PASS A. Use • Adjust the 2nd image transfer output (ATVC) on the single-sided pages for each media type. • To use when the transfer failure at the trailing edge occurs. B.

  • Page 141: Img Adj Thick

    10. SERVICE MODE Field Service Ver. 1.0 May 2010 10.5.6 IMG ADJ THICK A. Use • To fine-adjust density of printed images of each color for thick paper. • To change the density of the printed image for each color with thick paper. B.

  • Page 142: Temperature

    Field Service Ver. 1.0 May 2010 10. SERVICE MODE 10.5.9 TEMPERATURE A. Use • To adjust the fusing heating temperature individually for each paper type so as to ensure good fusing performance that varies with varying environmental conditions. • When fusing performance is poor, or wax streak or offset occurs when the type of paper is changed or environmental conditions change.

  • Page 143: Thick Mode

    10. SERVICE MODE Field Service Ver. 1.0 May 2010 10.5.12 THICK MODE A. Use • In order to prevent toner from clogging within the developer unit as a result of it being driven at half-speed, select the timing for driving the developer unit at full speed for a fixed length of time when thick paper is being fed.

  • Page 144: Scan Adjust Value

    Field Service Ver. 1.0 May 2010 10. SERVICE MODE 10.6.2 SCAN ADJUST VALUE A. Use • Adjusts magnification in the main scan direction. • Use when replacing the PH unit. • This adjustment is necessary when the adjustment values are cleared due to the replacement of the EEPROM on the print control board or other reasons.

  • Page 145: Print Menu

    10. SERVICE MODE Field Service Ver. 1.0 May 2010 5. Call [SERVICE MENU] to the display. 6. Select [MAIN SCAN ADJUST] → [SCAN ADJUST VALUE] and press the Menu/Select key. 7. Select the color to be adjusted. 8. Select the correction value calculated in step 2 and press the Menu/Select key. 9.
  • Page 146 Field Service Ver. 1.0 May 2010 10. SERVICE MODE Item Status ⎯ ⎯ Color Shift Test Pattern 1 • The number of points detected in the main scan direction is failure more or less than the specified value during main scan direc- tion registration correction.

  • Page 147: Event Log

    10. SERVICE MODE Field Service Ver. 1.0 May 2010 Conversion method from hexadecimal number to binary number 1. The hexadecimal number (four digits) is converted in each digit based on the following table. Hexadeci- Binary Hexadeci- Binary Hexadeci- Binary Hexadeci- Binary mal number number...

  • Page 148: Element Page

    Field Service Ver. 1.0 May 2010 10. SERVICE MODE 10.7.4 ELEMENT PAGE A. Use • To print the engine element data information. • To check the element data. • See the attached chart listed below for details. B. Procedure 1. Call [SERVICE MENU] to the display. 2.

  • Page 149: Half Tone 64

    10. SERVICE MODE Field Service Ver. 1.0 May 2010 Element data name Description Duty C • Displays the duty ratio of each color of toner. • Range of output: 0% to 100.0% (in 0.1% increments) Duty M Duty Y Duty K IDC Base Reflection 1 •...

  • Page 150: Gradation

    Field Service Ver. 1.0 May 2010 10. SERVICE MODE 10.7.8 GRADATION A. Use • Prints the gradation pattern. • To check the gradation reproductively. B. Procedure 1. Set the A4 or Letter paper on the tray. 2. Call [SERVICE MENU] to the display. 3.

  • Page 151: Restore Passward

    10. SERVICE MODE Field Service Ver. 1.0 May 2010 10.9 RESTORE PASSWARD A. Use • Reinitializes the user password used for the [INTERFACE MENU / SYSTEM DEFAULT MENU / MAINTENANCE MENU] set by user. • To reinitialize the user password when the menu cannot be opened even when entering the correct password.

  • Page 152: Quick Setting

    Field Service Ver. 1.0 May 2010 10. SERVICE MODE 10.11 QUICK SETTING 10.11.1 UPDATE SETTING A. Use • To update printer settings according to the printer setting definition file stored in the USB memory device. • Printer definition files are saved according to various setting patterns and a pattern the most appropriate for a specific need can be selected promptly.

  • Page 153: Firmware Update

    A. Use • To display the firmware information stored in the USB memory device. • The following information is displayed: Model name (bizhub C35P) of firmware data Version information of firmware data B. Procedure 1. Set the USB memory device.

  • Page 154: Cs Remote Care

    Field Service Ver. 1.0 May 2010 10. SERVICE MODE 10.13 CS REMOTE CARE 10.13.1 Outlines • CS Remote Care enables the machine and the computer at CS Remote Care center to exchange data through network in order to control the machine. •...
  • Page 155 10. SERVICE MODE Field Service Ver. 1.0 May 2010 Two-way communication One-way communication Step Procedure Inputting the ID code 1. Select [SERVICE MENU]→[CS REMOTE CARE]→[SERVICE ENGR ID]. 2. Input the seven digits ID of the service engineer, and press the Menu/Select key. See P.122 Setting the Center ID 1.
  • Page 156 Field Service Ver. 1.0 May 2010 10. SERVICE MODE Two-way communication One-way communication Step Procedure 10 Setting the http server 1. Select [SERVICE MENU]→[CS REMOTE CARE]→[BASIC SETTING]→[WEB SERVER] 2. Input the IP address or FQDN of the CS Remote Care center, and press the Menu/Select key. When the WebDAV server of the CS Remote Care center is operated with IIS (Internet Informa- tion Service) Ver7.0 or later, it is necessary to add the port number to the host address.

  • Page 157: Service Engr Id

    10. SERVICE MODE Field Service Ver. 1.0 May 2010 10.13.3 SERVICE ENGR ID A. Use • To register the service engineer ID. • Use when registering and changing service engineer ID. B. Procedure • Enter a 7-digit code with the up key /down key /right key /left key . (0000001 to 9999999) 10.13.4 SUBSCRIBE...

  • Page 158: Manual Trans

    Field Service Ver. 1.0 May 2010 10. SERVICE MODE 10.13.7 MANUAL TRANS. A. Use • Use when enabling the manual transmission for the CS Remote Care. • Not displayed in the following cases. The machine is not registered in the center. The maintenance is already provided.

  • Page 159: Webdav Settings

    10. SERVICE MODE Field Service Ver. 1.0 May 2010 10.13.9 WEBDAV SETTINGS A. ENABLE PROXY (1) Use • Sets whether or not to use the proxy server for communication with the CS Remote Care (2) Procedure 1. Select [SERVICE MENU]→[CS REMOTE CARE]→[WEBDAV SETTING]→[ENABLE PROXY].

  • Page 160: Csrc Clock

    Field Service Ver. 1.0 May 2010 10. SERVICE MODE F. ENABLE SSL (1) Use • Sets whether or not to enable SSL for communication with the CS Remote Care. (2) Procedure 1. Select [SERVICE MENU]→[CS REMOTE CARE]→[WEBDAV SETTING]→[ENABLE SSL]. 2. Select [YES] or [NO], and press the Menu/Select key. G.

  • Page 161: Csrc Setting

    10. SERVICE MODE Field Service Ver. 1.0 May 2010 10.13.11 CSRC SETTING • Not displayed in the following cases. The machine is not registered in the center. The Service Engineer ID is not registered. The maintenance is not provided. A. HEARTBEAT SETTING (1) Use •...

  • Page 162: Ram Clear

    Field Service Ver. 1.0 May 2010 10. SERVICE MODE E. REPORT SETTINGS (1) Use • Select the items of report data that will be sent to the center. • The items of report data which can be set are as follows. SALES COUNT/ERROR COUNT/SERVICE COUNT/LIFE COUNT/SYSTEM DATA/ HISTORY DATA/ADJUSTMENT DATA/COVERAGE DATA 10.13.12 RAM CLEAR...
  • Page 163 10. SERVICE MODE Field Service Ver. 1.0 May 2010 Error code Error Solution 1081 Frame No. error • Check the status of the machine • The last frame has not been received. registration on host side. • There are missing frame No. 1082 Subject Type problem •...

  • Page 164: Cs Remote Care Operation Under Enhanced Security Mode

    Field Service Ver. 1.0 May 2010 10. SERVICE MODE Error code Error Solution 3010 http request result problem • Check user network environment. • Time out occurred during transmission to • Check http server environment. the WebDav server. 3011 http request result problem •...

  • Page 165: Soft Switch

    10. SERVICE MODE Field Service Ver. 1.0 May 2010 10.14 SOFT SWITCH • Not used. 10.15 ENGINE DIPSW • Not used. 10.16 FUNCTION 10.16.1 PRINT-TEST PRINT A4/TEST PRINT LETTER A. Use • Prints the test pattern for the image adjustment. •...

  • Page 166: Comp. Check

    Field Service Ver. 1.0 May 2010 10. SERVICE MODE 10.16.2 COMP. CHECK A. Use • Checks the operation of each electrical component. • The electrical components which can be checked are as follows. Name Electric parts name Symbol LV FAN (H-S) DC power supply fan motor (High speed) FM10 DUP FAN (H-S)

  • Page 167: Sensor Check

    10. SERVICE MODE Field Service Ver. 1.0 May 2010 10.16.3 SENSOR CHECK A. Use • To display the states of the input ports of sensors and switches when the machine remains stationary. • Used for troubleshooting when a malfunction or a misfeed occurs. •...

  • Page 168: Toner Out Mode

    Field Service Ver. 1.0 May 2010 10. SERVICE MODE 10.17 TONER OUT MODE A. Use • Sets whether or not to enable monochrome print when the toner cartridge/Y,M,C becomes empty. MODE1: Enables monochrome print. MODE2: Disables monochrome print. B. Procedure •...
  • Page 169 10. SERVICE MODE Field Service Ver. 1.0 May 2010 Blank Page...

  • Page 170: Troubleshooting

    Field Service Ver. 1.0 May 2010 11. JAM DISPLAY TROUBLESHOOTING 11. JAM DISPLAY 11.1 Misfeed display • When a media misfeed occurs a message is displayed on the control panel. PAPER JAM TRAY2 for help A0VDF4E525DA Display Misfeed processing Misfeed location Action location LCD 1...

  • Page 171: Sensor Layout

    11. JAM DISPLAY Field Service Ver. 1.0 May 2010 11.3 Sensor layout • bizhub C35P with the optional lower feeder unit. A0VDF4C502DA Exit sensor (PS8) Registration sensor (PS5) Duplex conveyance sensor (PS9) 1 Media feed sensor (PS3) *1 Loop detection sensor (PS6)

  • Page 172: Solution

    Field Service Ver. 1.0 May 2010 11. JAM DISPLAY 11.4 Solution 11.4.1 Initial check items A. When a media misfeed occurs, first make checks of the following initial check items. Check item Action Does media meet product specifications? • Change media. •...

  • Page 173: Misfeed At Fusing/Exit Section

    11. JAM DISPLAY Field Service Ver. 1.0 May 2010 11.4.2 Misfeed at fusing/exit section A. Detection timing Type Description Detection of • The exit sensor (PS8) is not blocked even after the lapse of a given period of misfeed at fusing/ time after the media has unblocked the exit sensor (PS8).

  • Page 174: Misfeed At Transfer Section

    Field Service Ver. 1.0 May 2010 11. JAM DISPLAY 11.4.3 Misfeed at transfer section A. Detection timing Type Description Detection of • The registration sensor (PS5) is not blocked even after the lapse of a given misfeed at transfer period of time after the registration roller driving is started. section •...

  • Page 175: Misfeed At Tray1 Media Feed Section

    11. JAM DISPLAY Field Service Ver. 1.0 May 2010 11.4.4 Misfeed at tray1 media feed section A. Detection timing Type Description Detection of tray 1 • The media does not unblock the registration sensor (PS5) even after the lapse media feed section of a given period of time after the tray1 media feed clutch (CL2) is turned ON.

  • Page 176: Misfeed At Tray 2 Media Feed Section

    Field Service Ver. 1.0 May 2010 11. JAM DISPLAY 11.4.5 Misfeed at tray 2 media feed section A. Detection timing Type Description Detection of • The media does not unblock the registration sensor (PS5) even after the lapse misfeed at tray 2 of a given period of time after the tray2 media feed clutch (CL1) is turned ON.

  • Page 177: Misfeed At Tray 3 Media Feed Section

    11. JAM DISPLAY Field Service Ver. 1.0 May 2010 11.4.6 Misfeed at tray 3 media feed section A. Detection timing Type Description Detection of • The media does not unblock the media feed sensor (PS3) even after the lapse misfeed at tray 3 of a given period of time after the media feed clutch (CL1) is turned ON.

  • Page 178: Misfeed At Tray 3 Vertical Conveyance Section

    Field Service Ver. 1.0 May 2010 11. JAM DISPLAY 11.4.7 Misfeed at tray 3 vertical conveyance section A. Detection timing Type Description Detection of • The media does not unblock the registration sensor (PS5) or the upper tray’s misfeed at tray 3 media feed sensor (PS3) even after the lapse of a given period of time after the vertical convey- media has unblocked the media feed sensor (PS3).

  • Page 179: Misfeed At Duplex Media Transport Section

    11. JAM DISPLAY Field Service Ver. 1.0 May 2010 11.4.8 Misfeed at duplex media transport section A. Detection timing Type Description Detection of mis- • The duplex conveyance sensor (PS9) is not blocked even after the lapse of a feed at duplex given period of time after the media has unblocked PS9.

  • Page 180: Misfeed At Duplex Media Feed Section

    Field Service Ver. 1.0 May 2010 11. JAM DISPLAY 11.4.9 Misfeed at duplex media feed section A. Detection timing Type Description Detection of mis- • The media does not unblock the registration sensor (PS5) even after the lapse feed at duplex of a given period of time after the media feed sequence has been started at the media feed section duplex.

  • Page 181: Media Misfeed In Control Logic

    11. JAM DISPLAY Field Service Ver. 1.0 May 2010 11.4.10 Media misfeed in control logic A. Detection timing Type Description Detection of • A duplex print job is sent with the number of pages that goes beyond the maxi- controller JAM mum number of pages allowed to be in the printer for the selected media type.

  • Page 182: Process Caution Infromation

    Field Service Ver. 1.0 May 2010 12. PROCESS CAUTION INFROMATION 12. PROCESS CAUTION INFROMATION 12.1 Display procedure • The machine’s CPU performs a self-diagnostics function that, on detecting a malfunction, gives the process caution information in the report that is output by [SERVICE MENU]→[PRINT MENU]→[MAINTENANCE INFO].

  • Page 183: Idc Sensor Failure

    12. PROCESS CAUTION INFROMATION Field Service Ver. 1.0 May 2010 12.3.2 IDC sensor failure Relevant parts IDC sensor (IDC) Printer control board (PRCB) Transfer belt unit High voltage unit (HV) Step Action Wipe clean the surface of the transfer belt with a soft cloth, if it is dirty. Change the image transfer belt unit if the transfer belt is damaged.

  • Page 184: Malfunction Code

    Field Service Ver. 1.0 May 2010 13. MALFUNCTION CODE 13. MALFUNCTION CODE 13.1 Trouble codes (service call) • The printer’s CPU performs a self-diagnostics function that, on detecting a malfunction, gives the corresponding malfunction code and maintenance call mark on the control panel.
  • Page 185 13. MALFUNCTION CODE Field Service Ver. 1.0 May 2010 LCD1 LCD2/LCD3 (service (error descrip- Item Detection timing call ID) tion) 0062 TRAY3 FEED Tray 3 media feed • The motor lock signal remains HIGH for a given motor malfunction period of consecutive time while the media feed motor is being rotated.
  • Page 186 Field Service Ver. 1.0 May 2010 13. MALFUNCTION CODE LCD1 LCD2/LCD3 (service (error descrip- Item Detection timing call ID) tion) 0F52 TE SENSOR Toner level sensor /Y • An error occurs on the toner level sensor for malfunction each color. 0F53 TE SENSOR Toner level sensor /M...

  • Page 187: Resetting A Malfunction

    13. MALFUNCTION CODE Field Service Ver. 1.0 May 2010 LCD1 LCD2/LCD3 (service (error descrip- Item Detection timing call ID) tion) C060 UPDATE Firmware update error • Firmware update fails to complete correctly dur- ERROR ing update. FF10 • Undetectable FF20 •...

  • Page 188: Solution

    Field Service Ver. 1.0 May 2010 13. MALFUNCTION CODE 13.3 Solution 13.3.1 0010: Color PC drum motor malfunction Relevant electrical parts Color PC drum motor (M4) Printer control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the connector between M4-PRCB PJ12 for proper connection and correct as necessary.

  • Page 189: 0018: Developing Motor Malfunction

    13. MALFUNCTION CODE Field Service Ver. 1.0 May 2010 13.3.3 0018: Developing motor malfunction Relevant electrical parts Developing motor (M1) Print control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the connector between M1-PRCB PJ11 for proper connection and correct as necessary.

  • Page 190: Dc Power Supply Fan Motor Malfunction

    Field Service Ver. 1.0 May 2010 13. MALFUNCTION CODE 13.3.5 004E: DC power supply fan motor malfunction Relevant electrical parts DC power supply fan motor (FM10) Printer control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the connector between FM10-relay CN43-PRCB PJ3 for proper connection and correct as necessary.

  • Page 191: 0094: 2Nd Image Transfer Pressure/Retraction Failure

    13. MALFUNCTION CODE Field Service Ver. 1.0 May 2010 13.3.7 0094: 2nd image transfer pressure/retraction failure Relevant electrical parts IDC sensor (IDC) Printer control board (PRCB) 2nd transfer release solenoid (SD2) Main motor (M2) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the connector between M2-PRCB...

  • Page 192: 0096: 1St Image Transfer Pressure/Retraction Failure

    Field Service Ver. 1.0 May 2010 13. MALFUNCTION CODE 13.3.8 0096: 1st image transfer pressure/retraction failure Relevant electrical parts 1st transfer release sensor (PS17) Printer control board (PRCB) 1st transfer release solenoid (SD1) Main motor (M2) WIRING DIAGRAM Step Action Location (electri- Control signal cal component)

  • Page 193: 0310: Laser Malfunction

    13. MALFUNCTION CODE Field Service Ver. 1.0 May 2010 13.3.10 0310: Laser malfunction Relevant electrical parts PH unit Printer control board (PRCB) MFP board (MFPB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Check the connector between PH unit- PRCB PJ18 for proper connection and cor- rect as necessary.

  • Page 194: 0F52-0F55 Toner Level Sensor/Y/M/C/K Malfunction

    Field Service Ver. 1.0 May 2010 13. MALFUNCTION CODE 13.3.16 0F52: Toner level sensor/Y malfunction 13.3.17 0F53: Toner level sensor/M malfunction 13.3.18 0F54: Toner level sensor/C malfunction 13.3.19 0F55: Toner level sensor/K malfunction Relevant electrical parts Toner level sensor/Y (PS13) Printer control board (PRCB) Toner level sensor/M (PS14) Toner level sensor/C (PS15)

  • Page 195: 13E2: Engine Flash Rom Write Error

    13. MALFUNCTION CODE Field Service Ver. 1.0 May 2010 13.3.21 13E2: Engine flash ROM write error 13.3.22 13E3: Engine flash ROM device fault Relevant electrical parts Print control board (PRCB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Rewrite the engine firmware.

  • Page 196: C013: Mac Address Error At Startup

    Field Service Ver. 1.0 May 2010 13. MALFUNCTION CODE 13.3.25 C013: MAC address error at startup 13.3.26 C015: BOOT ROM error at startup Relevant electrical parts MFP board (MFPB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Reboot the main body. Check the MFPB connector for proper con- nection and correct as necessary.

  • Page 197: C051: Hdd Full Error

    13. MALFUNCTION CODE Field Service Ver. 1.0 May 2010 13.3.31 C051: HDD full error Relevant electrical parts MFP board (MFPB) Hard disk kit (HDD) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Reboot the main body. Delete the job hold in [PROOF/PRINT MENU] to increase the available range for user space.

  • Page 198: C053: Compact Flash Full Error

    Field Service Ver. 1.0 May 2010 13. MALFUNCTION CODE 13.3.33 C053: Compact flash full error Relevant electrical parts MFP board (MFPB) Compact flash card WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Reboot the main body. Delete the job hold in [PROOF/PRINT MENU] to increase the available range for user space.

  • Page 199: Ffff: Interface Communication Error

    13. MALFUNCTION CODE Field Service Ver. 1.0 May 2010 13.3.35 FFFF: Interface Communication error Relevant electrical parts Print control board (PRCB) MFP board (MFPB) WIRING DIAGRAM Step Action Location (electri- Control signal cal component) Reboot the main body. Check the PRCB connector for proper con- nection and correct as necessary Check the MFPB connector for proper con- nection and correct as necessary.

  • Page 200: Power Supply Trouble

    Field Service Ver. 1.0 May 2010 14. POWER SUPPLY TROUBLE 14. POWER SUPPLY TROUBLE 14.1 Machine is not energized at all (DCPU operation check) Relevant parts Power switch (SW1) DC power supply (DCPU) Printer control board (PRCB) WIRING Step Check item DIAGRAM Result Action...

  • Page 201: Fusing Heaters Do Not Operate

    14. POWER SUPPLY TROUBLE Field Service Ver. 1.0 May 2010 14.3 Fusing heaters do not operate Relevant parts Main power switch (SW1) DC power supply (DCPU) Right door switch (SW3) Printer control board (PRCB) Fuser unit WIRING Step Check item DIAGRAM Result Action...

  • Page 202: Image Quality Problems

    Field Service Ver. 1.0 May 2010 15. IMAGE QUALITY PROBLEMS 15. IMAGE QUALITY PROBLEMS 15.1 How to identify problematic part • This chapter is divided into two parts: “Initial check items” and “Troubleshooting proce- dure by a particular image quality problem.” •...

  • Page 203: Solution

    15. IMAGE QUALITY PROBLEMS Field Service Ver. 1.0 May 2010 15.2 Solution 15.2.1 Printer monocolor: white lines, white bands, colored lines and colored bands in sub scan direction A. Typical faulty images White lines White bands Colored lines Colored bands A02EF4C507DA B.

  • Page 204: Printer Monocolor: White Lines, White Bands, Colored Lines And Colored Bands In Main Scan Direction

    Field Service Ver. 1.0 May 2010 15. IMAGE QUALITY PROBLEMS 15.2.2 Printer monocolor: white lines, white bands, colored lines and colored bands in main scan direction A. Typical faulty images Colored bands White bands Colored lines White lines A02EF4C508DA B. Troubleshooting procedure Step Section Check item...

  • Page 205: Printer Monocolor: Uneven Density In Sub Scan Direction

    15. IMAGE QUALITY PROBLEMS Field Service Ver. 1.0 May 2010 15.2.3 Printer monocolor: uneven density in sub scan direction A. Typical faulty images A02EF4C520DA B. Troubleshooting procedure Step Section Check item Result Action Imaging unit The surface of the PC drum is YES Change imaging unit.

  • Page 206: Printer Monocolor: Uneven Density In Main Scan Direction

    Field Service Ver. 1.0 May 2010 15. IMAGE QUALITY PROBLEMS 15.2.4 Printer monocolor: uneven density in main scan direction A. Typical faulty images A02EF4C521DA B. Troubleshooting procedure Step Section Check item Result Action Imaging unit The surface of the PC drum is YES Change imaging unit.

  • Page 207: Printer Monocolor: Low Image Density

    15. IMAGE QUALITY PROBLEMS Field Service Ver. 1.0 May 2010 15.2.5 Printer monocolor: low image density A. Typical faulty images ABCDE ABCDE ABCDE ABCDE ABCDE A02EF4C516DA B. Troubleshooting procedure Step Section Check item Result Action IDC sensor The surface of the IDC sensor is YES Clean.

  • Page 208: Printer Monocolor: Gradation Reproduction Failure

    Field Service Ver. 1.0 May 2010 15. IMAGE QUALITY PROBLEMS 15.2.6 Printer monocolor: gradation reproduction failure A. Typical faulty images A02EF4C522DA B. Troubleshooting procedure Step Section Check item Result Action Photo/density Original type and screen pattern are Change screen pattern. selected properly.

  • Page 209: Printer Monocolor: Foggy Background

    15. IMAGE QUALITY PROBLEMS Field Service Ver. 1.0 May 2010 15.2.7 Printer monocolor: foggy background A. Typical faulty images ABCD ABCD ABCD ABCD ABCD A02EF4C510DA B. Troubleshooting procedure Step Section Check item Result Action IDC sensor The surface of the IDC sensor is YES Clean.

  • Page 210: Printer Monocolor: Void Areas, White Spots

    Field Service Ver. 1.0 May 2010 15. IMAGE QUALITY PROBLEMS 15.2.8 Printer monocolor: void areas, white spots A. Typical faulty images Void areas White spots A02EF4C523DA B. Troubleshooting procedure Step Section Check item Result Action Image Check There are void areas at the front See P.172 side or high density section.

  • Page 211: Printer Monocolor: Colored Spots

    15. IMAGE QUALITY PROBLEMS Field Service Ver. 1.0 May 2010 15.2.9 Printer monocolor: colored spots A. Typical faulty images A02EF4C524DA B. Troubleshooting procedure Step Section Check item Result Action Imaging unit Developing bias contact terminal Clean contact terminal and makes good connection. check terminal position.

  • Page 212: Printer Monocolor: Blurred Image

    Field Service Ver. 1.0 May 2010 15. IMAGE QUALITY PROBLEMS 15.2.10 Printer monocolor: blurred image A. Typical faulty images A02EF4C511DA B. Troubleshooting procedure Step Section Check item Result Action PH unit The surface of the PH window is YES Clean with cleaning jig. dirty.

  • Page 213: Printer Monocolor: Blank Copy, Black Copy

    15. IMAGE QUALITY PROBLEMS Field Service Ver. 1.0 May 2010 15.2.11 Printer monocolor: blank copy, black copy A. Typical faulty images Blank copy Black copy A02EF4C518DA B. Troubleshooting procedure Step Section Check item Result Action Image check A blank copy occurs. YES Check PH unit connector for proper connection.

  • Page 214: Printer Monocolor: Uneven Image

    Field Service Ver. 1.0 May 2010 15. IMAGE QUALITY PROBLEMS 15.2.12 Printer monocolor: uneven image A. Typical faulty images A02EF4C525DA B. Troubleshooting procedure Step Section Check item Result Action Toner cartridge The toner cartridge of every color Re-install it. is surely installed. PH unit The PH unit is surely installed.

  • Page 215: Printer 4-Color: White Lines, White Bands, Colored Lines And Colored Bands In Sub Scan Direction

    15. IMAGE QUALITY PROBLEMS Field Service Ver. 1.0 May 2010 15.2.13 Printer 4-color: white lines, white bands, colored lines and colored bands in sub scan direction A. Typical faulty images White lines White bands Colored lines Colored bands A02EF4C507DA B. Troubleshooting procedure Step Section Check item...

  • Page 216: Printer 4-Color: White Lines, White Bands, Colored Lines And Colored Bands In Main Scan Direction

    Field Service Ver. 1.0 May 2010 15. IMAGE QUALITY PROBLEMS 15.2.14 Printer 4-color: white lines, white bands, colored lines and colored bands in main scan direction A. Typical faulty images White lines White bands Colored lines Colored bands A02EF4C508DA B. Troubleshooting procedure Step Section Check item...

  • Page 217: Printer 4-Color: Uneven Density In Sub Scan Direction

    15. IMAGE QUALITY PROBLEMS Field Service Ver. 1.0 May 2010 15.2.15 Printer 4-color: uneven density in sub scan direction A. Typical faulty images A02EF4C526DA B. Troubleshooting procedure Step Section Check item Result Action Transfer belt unit Fingerprints, oil, or other foreign YES Clean it with the tender cloth or matter is evident on the transfer paper which is dusted with the...

  • Page 218: Printer 4-Color: Uneven Density In Main Scan Direction

    Field Service Ver. 1.0 May 2010 15. IMAGE QUALITY PROBLEMS 15.2.16 Printer 4-color: uneven density in main scan direction A. Typical faulty images A02EF4C521DA B. Troubleshooting procedure Step Section Check item Result Action Transfer belt unit Fingerprints, oil, or other foreign YES Clean it with the tender cloth or matter is evident on the transfer paper which is dusted with the...

  • Page 219: Printer 4-Color: Low Image Density

    15. IMAGE QUALITY PROBLEMS Field Service Ver. 1.0 May 2010 15.2.17 Printer 4-color: low image density A. Typical faulty images ABCDE ABCDE ABCDE ABCDE ABCDE A02EF4C516DA B. Troubleshooting procedure Step Section Check item Result Action Paper Paper is damp. YES Change paper to one just unwrapped from its package.

  • Page 220: Printer 4-Color: Poor Color Reproduction

    Field Service Ver. 1.0 May 2010 15. IMAGE QUALITY PROBLEMS 15.2.18 Printer 4-color: poor color reproduction A. Typical faulty images A02EF4C527DA B. Troubleshooting procedure Step Section Check item Result Action Paper Paper is damp. YES Change paper to one just unwrapped from its package.

  • Page 221: Printer 4-Color: Incorrect Color Image Registration

    15. IMAGE QUALITY PROBLEMS Field Service Ver. 1.0 May 2010 15.2.19 Printer 4-color: incorrect color image registration A. Typical faulty images A02EF4C512DA B. Troubleshooting procedure Step Section Check item Result Action Machine Vibration is given to the machine YES Turn off the main power switch condition after main power switch has been and turn it on again more than 10...

  • Page 222: Printer 4-Color: Void Areas, White Spots

    Field Service Ver. 1.0 May 2010 15. IMAGE QUALITY PROBLEMS 15.2.20 Printer 4-color: void areas, white spots A. Typical faulty images Void areas White spots A02EF4C523DA B. Troubleshooting procedure Step Section Check item Result Action Image check There are void areas at the front See P.185 side or high density section.

  • Page 223: Printer 4-Color: Colored Spots

    15. IMAGE QUALITY PROBLEMS Field Service Ver. 1.0 May 2010 15.2.21 Printer 4-color: colored spots A. Typical faulty images A02EF4C509DA B. Troubleshooting procedure Step Section Check item Result Action Imaging unit The surface of the PC drum is YES Change imaging unit. scratched.

  • Page 224: Printer 4-Color: Poor Fusing Performance, Offset

    Field Service Ver. 1.0 May 2010 15. IMAGE QUALITY PROBLEMS 15.2.22 Printer 4-color: poor fusing performance, offset A. Typical faulty images Poor fusing performance Offset A02EF4C528DA B. Troubleshooting procedure Step Section Check item Result Action Paper Paper type does not match. YES Change the setting.

  • Page 225: Printer 4-Color: Brush Effect, Blurred Image

    15. IMAGE QUALITY PROBLEMS Field Service Ver. 1.0 May 2010 15.2.23 Printer 4-color: brush effect, blurred image A. Typical faulty images Brush effect Blurred image A02EF4C529DA B. Troubleshooting procedure Step Section Check item Result Action Paper Paper is damp. YES Change paper to one just unwrapped from its package.

  • Page 226: Printer 4-Color: Back Marking

    Field Service Ver. 1.0 May 2010 15. IMAGE QUALITY PROBLEMS 15.2.24 Printer 4-color: back marking A. Typical faulty images A02EF4C530DA B. Troubleshooting procedure Step Section Check item Result Action Transfer roller unit Transfer roller is scratched or dirty. YES Change transfer roller unit. Paper path There is foreign matter on paper YES Remove foreign matter.

  • Page 227: Printer 4-Color: Uneven Image

    15. IMAGE QUALITY PROBLEMS Field Service Ver. 1.0 May 2010 15.2.25 Printer 4-color: uneven image A. Typical faulty images A02EF4C525DA B. Troubleshooting procedure Step Section Check item Result Action Toner cartridge The toner cartridge of every color Re-install it. is surely installed. PH unit The PH unit is surely installed.

  • Page 228: Ic Protector

    Field Service Ver. 1.0 May 2010 16. IC protector 16. IC protector 16.1 Outline • To increase product safety, this printer has an IC protector (ICP) installed in each board. ICP is a component that protects IC. If the amount of the current supplied to the electrical parts such as motor exceeds the set level, ICP trips to protect IC from over current.

  • Page 229: Lower Feeder Unit

    16. IC protector Field Service Ver. 1.0 May 2010 B. DC power supply When ICP trips Symbol Target part name Symptom in each load Trouble code and others DC power supply does not Power switch is not turned FU101 DC power supply circuit supply power.

  • Page 230: Appendix

    Field Service Ver. 1.0 May 2010 17. PARTS LAYOUT DRAWING APPENDIX 17. PARTS LAYOUT DRAWING 17.1 Main body A0VDF5C500DA [1] DC power supply (DCPU) [3] MFP board (MFPB) [2] High voltage unit (HV1) [4] Printer control board (PRCB)
  • Page 231 17. PARTS LAYOUT DRAWING Field Service Ver. 1.0 May 2010 [18] [17] [16] [15] [14] [13] [12] [11] [10] A0VDF5C501DA [1] Loop detection clutch (CL8) [10] Tray 2 media feed clutch (CL1) [2] Registration clutch (CL3) [11] Main motor (M2) [3] Duplex conveyance roller clutch (CL13) [12] Developing motor (M1) [4] 2nd transfer release solenoid (SD2)
  • Page 232 Field Service Ver. 1.0 May 2010 17. PARTS LAYOUT DRAWING [20] [19] [18] [17] [10] [16] [11] [13] [12] [14] [15] A0VDF5C502DA [1] IDC sensor (IDC) [11] Toner level sensor/C (PS15) [2] Loop detection sensor (PS6) [12] Tray2 media empty sensor (PS2) [3] Duplex conveyance sensor (PS9) [13] Toner level sensor/M (PS14) [4] Tray1 media empty sensor (PS3)

  • Page 233: Lower Feeder Unit (Option)

    17. PARTS LAYOUT DRAWING Field Service Ver. 1.0 May 2010 17.2 Lower feeder unit (option) A0VDF5C503DA Conveyance clutch (CL2) PC control board (PCCB) Right door sensor (PS5) Media size switch (SW1) Media feed sensor (PS3) Media feed motor (M1) Media empty sensor (PS1) Media feed clutch (CL1)

  • Page 234: Connector Layout Drawing

    Field Service Ver. 1.0 May 2010 18. CONNECTOR LAYOUT DRAWING 18. CONNECTOR LAYOUT DRAWING 18.1 Printer control board (PRCB) PJ8 (20pin) PJ1 (6pin) PJ3 (7pin) PJ2 (2pin) PJ10 (7pin) PJ7 (2pin) PJ4 (25pin) PJ11 (19pin) PJ12 (6pin) PJ13 (2pin) PJ9 (4pin) PJ26 (3pin) PJ5 (26pin) PJ14 (5pin)

  • Page 235: Mfp Board (Mfpb)

    18. CONNECTOR LAYOUT DRAWING Field Service Ver. 1.0 May 2010 18.2 MFP board (MFPB) CN25 (2pin) CN17 (10pin) CN24 (2pin) CN8 (5pin) CN1 (4pin) CN16 CN4 (4pin) (26pin) CN7 (4pin) CN15 (13pin) CN5 (7pin) A0VDF5C504DA 18.3 PC control board (PCCB) PJ1 (14pin) PJ5 (8pin) PJ3 (9pin)

  • Page 236: Connector Layout Drawing

    Field Service Ver. 1.0 May 2010 19. CONNECTOR LAYOUT DRAWING 19. CONNECTOR LAYOUT DRAWING Description ➀ Number of Pin Possible to confirm by removing external cover. Not possible to confirm by removing external cover. [13] [12] [11] [10] A0VDF5C509DA CN No. Location CN No.

  • Page 237: Timing Chart

    20. TIMING CHART Field Service Ver. 1.0 May 2010 20. TIMING CHART A. Operating conditions • Color, A4S or 8 x 11S B. Timing chart A0VDF5E508DA...

  • Page 238: Lower Feeder Unit (Pf-P09)

    SERVICE MANUAL FIELD SERVICE Lower Feeder Unit (PF-P09) 2010.05 Ver. 1.0...
  • Page 239 Revision history After publication of this service manual, the parts and mechanism may be subject to change for improvement of their performance. Therefore, the descriptions given in this service manual may not coincide with the actual machine. When any change has been made to the descriptions in the service manual, a revised version will be issued with a revision mark added as required.
  • Page 240 Field Service Ver. 1.0 May 2010 CONTENTS Lower Feeder Unit (PF-P09) OUTLINE PRODUCT SPECIFICATIONS ................1 MAINTENANCE Periodical maintenance procedure................3 Feed section ......................3 2.1.1 Replacing the tray3 feed roller ..............3 OTHER MAINTENANCE ITEM ................4 Items not allowed to be disassembled and adjusted ..........4 Disassembly/reassembly parts list................
  • Page 241 Field Service Ver. 1.0 May 2010 Blank Page...

  • Page 242: Outline

    Field Service Ver. 1.0 May 2010 1. PRODUCT SPECIFICATIONS OUTLINE PRODUCT SPECIFICATIONS A. Type Name Add-on 500-sheet media feed cassette Type Front-loading type Installation Desk type Media feeding system Media separation by a small-diameter roller with torque limiter Document alignment Center B.
  • Page 243 1. PRODUCT SPECIFICATIONS Field Service Ver. 1.0 May 2010 Blank Page...

  • Page 244: Maintenance

    Field Service Ver. 1.0 May 2010 2. Periodical maintenance procedure MAINTENANCE Periodical maintenance procedure Feed section 2.1.1 Replacing the tray3 feed roller A. Periodically replaced parts/cycle • Tray3 feed roller: Every 300,000 counts B. Procedure 1. Slide out tray3. 2. Lock the media lifting metal plate [1]. 3.
  • Page 245 3. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 OTHER MAINTENANCE ITEM Items not allowed to be disassembled and adjusted A. Paint-locked screws NOTE • To prevent loose screws, a screw lock in blue or green series color is applied to the screws.
  • Page 246 Field Service Ver. 1.0 May 2010 3. OTHER MAINTENANCE ITEM F. Precautions during setup or transportation • Whenever mounting an option on the machine, be attentive to the motion of the fellow worker of the joint work. The fellow worker may be injured with his or her finger or hand pinched between the machine and the option.

  • Page 247: Cleaning Parts List

    3. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 Disassembly/reassembly parts list Section Part name Ref. page Rear cover Exterior parts Rear right cover Unit Lower feeder unit Board and etc PC control board (PCCB) Media feed motor (M1) Others Media feed clutch (CL1) Conveyance clutch (CL2)
  • Page 248 Field Service Ver. 1.0 May 2010 3. OTHER MAINTENANCE ITEM 3.4.2 Rear right cover 1. Remove the lower feeder unit from the machine. See P.7 2. Remove two screws [1], and remove the rear right cover [2]. A0WJF2C003DA 3.4.3 Lower feeder unit NOTE •...
  • Page 249 3. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 3.4.4 PC control board (PCCB) 1. Remove the lower feeder unit from the machine. See P.7 2. Remove the rear cover. See P.6 3. Disconnect five connectors [1] from the PC control board. A0WJF2C004DA 4.
  • Page 250 Field Service Ver. 1.0 May 2010 3. OTHER MAINTENANCE ITEM 3.4.6 Media feed clutch (CL1) 1. Remove the lower feeder unit from the machine. See P.7 2. Remove the rear cover. See P.6 3. Remove the rear right cover. See P.7 4.
  • Page 251 3. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 9. Remove five screws [1], and remove the gear fixing metal plate [2]. A0WJF2C010DA 10. Disconnect the connector [1], and remove the media feed clutch [2]. A0WJF2C011DA...
  • Page 252 Field Service Ver. 1.0 May 2010 3. OTHER MAINTENANCE ITEM 3.4.7 Conveyance clutch (CL2) 1. Remove the lower feeder unit from the machine. See P.7 2. Remove the rear cover. See P.6 3. Remove the rear right cover. See P.7 4.
  • Page 253 3. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 9. Remove five screws [1], and remove the gear fixing metal plate [2]. A0WJF2C010DA 10. Disconnect the connector [1]. A0WJF2C012DA 11. Remove the C-ring [1] and the E-ring [2], and remove the conveyance clutch [3].
  • Page 254 Field Service Ver. 1.0 May 2010 3. OTHER MAINTENANCE ITEM Cleaning point NOTE • The alcohol described in the cleaning procedure is isopropyl alcohol. 3.5.1 Tray3 media feed rollers 1. Slide out tray3. 2. Wipe the tray3 media feed roller [1] clean of dirt using a cleaning pad dampened with alcohol.
  • Page 255 3. OTHER MAINTENANCE ITEM Field Service Ver. 1.0 May 2010 Blank Page...
  • Page 256 © 2010 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. © 2010 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. Printed in Japan Printed in Japan Use of this manual should be strictly supervised to Use of this manual should be strictly supervised to DDA0VD-B-FE1 DDA0VD-B-FE1 avoid disclosure of confidential information.

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