Troubleshooting - Sony TRINITRON KD-34XBR2 Service Manual

Other Information

Troubleshooting

Problem
No picture
(screen not lit),
no sound
Remote control
does not operate
Dark, poor or no
picture (screen lit),
good sound
Good picture,
no sound
Cannot receive upper
channels (UHF) when
using an antenna
No color
Only snow and noise
appear on the screen
Picture is displayed, but
snow or noise is obvious
Only a black screen appears
Dotted lines
or stripes
DTV is fixed to one channel
Double images or ghosts
Cannot select menu item
Cannot receive any
channels when using
cable TV
70
Possible Remedies
❏
If your DTV does not turn on, and a red light keeps flashing, your DTV
may need service. Call your local Sony Service Center.
❏
Make sure the power cord is plugged in.
❏
Push the power button on the front of the DTV.
❏
Check to see if the TV/VIDEO setting is correct: when watching TV, set to
TV. When watching connected equipment, set to VIDEO 1 , 2 , 3 , 4 , 5 or 6 , as
appropriate.
❏
Try another channel (it could be station trouble).
❏
Batteries could be weak. Replace the batteries.
❏
Press TV (FUNCTION) when operating the DTV.
❏
Make sure the DTV's power cord is connected securely to the wall outlet.
❏
Locate the DTV at least 3-4 feet away from fluorescent lights.
❏
Check the orientation of the batteries.
❏
Adjust the Picture setting in the Video menu (see page 48).
❏
Adjust the Brightness setting in the Video menu (see page 48).
❏
Check antenna/cable connections.
❏
Press MUTING so that Muting disappears from the screen (see page 4).
❏
Use Auto Program in the Channel Setup menu to add receivable channels
that are not presently in memory (see page 54).
❏
Adjust the Color settings in the Video menu (see page 48).
❏
Check the antenna/cable connections.
❏
Try another channel (it could be station trouble).
❏
Press ANT to change the input mode (see page 4).
❏
Try setting the Picture Mode to Game (see page 48).
❏
Indicates there is no signal for the digital channel you are tuned to.
❏
Adjust the antenna.
❏
Move the DTV away from noise sources such as cars, neon signs, or hair-
dryers.
❏
Use Auto Program in the Channel Setup menu to add receivable channels
that are not presently in memory (see page 54).
❏
Check your Channel Fix settings (see pag e54).
❏
Use a highly directional outdoor antenna or a cable (if the problem is
caused by reflections from nearby mountains or tall buildings).
❏
If the item you want to choose appears in gray, it is not available to be
selected.
❏
Use Auto Program in the Channel Setup menu to add receivable channels
that are not presently in memory (see page 54).
❏
Check your cable settings.