Table of Contents
Advertisement
Quick Start Guide
Running a Diagnostics Test
1. The diagnostics test will perform several checks on the current connection
status of your Billion 800VGT setup. It is a very useful tool that will enable you
to troubleshoot your setup yourself.
2. Click on the "Diagnostics Test" icon on the utility main menu (refer to the
"Using the management utility" section). The following screen will be displayed:
3. Click the "Run Diagnostics" button to start the test. One by one the items will
be tested, and should one of the checks fail, a help screen will appear that will
assist you in rectifying the specific problem.
4. Most of the checks are critical to your Internet connectivity and will cause the
diagnostics test to halt in order for you to rectify the specific problem first
before allowing you to continue the diagnostic testing. Two exceptions to this
are the Wireless and VoIP checks, as you might have opted to disable the
wireless feature or not register a VoIP account.
5. Some checks will display useful information on successful completion of the
Diagnostics test.
22
TLK/800VGT-v2.5-080523
When contacting Sizwe router support, the helpdesk
technician will always, as a starting point, ask you to run
this application and relay the results to him/her.
It is therefore recommended to first run this diagnostic
test and follow the help provided to try and rectify the
problem before contacting support services.
The Diagnostics test can be opened from the desktop
icon. This will automatically run the Diagnostics test and
display the results.
Advertisement
Table of Contents
