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Troubleshooting:
Problem Description 1:
My Billion 800VGT router does not successfully sync with my ADSL line. (The ADSL
LED keeps flashing).
Solution:
1)
Make sure that you have correctly connected the router's "ADSL" port to the red
ADSL port of your splitter using the supplied RJ-11 telephone cable. Please refer
to the hardware installation overview diagram on page 8.
2)
Confirm that your ADSL service has been activated on your telephone line.
3)
If the problem persists, report the line fault to Telkom - 0800 375 375).
Problem Description 2:
Nothing happens when I insert my CD into my CD drive.
Solution:
Your computer may not be set to auto-run CDs you insert. To manually start the Easy
Setup Wizard, click on "Start" and then "Run". When the screen below opens, click
"Browse".
Navigate to the CD drive containing the installation CD for the Billion 800VGT and
double-click the file "autorun.exe" and then click "OK". This will install the Billion
800VGT Utilities that will enable you to setup and manage your router.
Problem Description 3:
After I have completed the installation process, I still cannot browse the Internet / my
old connection pops up asking me to establish the connection.
Solution:
Your Internet Explorer browser is still set up to connect to the Internet using a dial-up
account such as traditional analogue or ISDN. Please change this setting to "Never
Dial a Connection". You will find this setting on the browser's "Internet Options"
window. Click on Start> Control Panel> Internet Options, then click on the
Connections tab. Now check the "Never Dial a Connection" option, and then click
"OK".
If the problem persists, click the "Setup" button in the top-right corner of the
Connections tab. Select "Connect to the Internet", "Setup my Connection Manually",
"Connect using a broadband connection that is always on", then click "Finish".
Billion 800VGT
TLK/800VGT-v2.5-080523
23
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