Page 1 IP Office 8.0 IP Office Basic Edition - Quick Mode Installation 15-601042 Issue 24i - (20 December 2011)
Page 2 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.
Page 3: Table Of Contents
Contents 4.5.1 Wall Mounting Kit V2 ................67 Contents 4.5.2 Wall Mounting Kit V1 ................69 4.6 Rack Mounting ..............70 System Overview 4.7 Connecting External Expansion Modules ..............72 1.1 IP Office Modes ..............11 4.8 Grounding ..............74 1.1.1 Overall Capacity ................
Page 4 7.11 AUX Button ..............125 9.7.9 ETR 6, ETR 6D ................194 7.12 DTE Port Maintenance ..............126 9.7.10 ETR 18, ETR 18D ................195 7.12.1 DTE Port Settings ................126 9.7.11 ETR 34D ................196 7.12.2 Erasing the Configuration ................
Page 5 Contents 10.6 EMC Directive ..............243 10.7 Regulatory Instructions for Use ..............244 10.7.1 Australia ................244 10.7.2 Canada ................244 10.7.3 China ................245 10.7.4 European Union ................246 10.7.5 New Zealand ................246 10.7.6 FCC Notification ................247 10.7.7 Compliance with FCC Rules ................
Page 7: System Overview
Chapter 1. System Overview IP Office Basic Edition - Quick Mode Installation Page 7 IP Office 8.0 15-601042 Issue 24i (20 December 2011)
Page 9 1. System Overview This documentation is intended to assist with the installation of the core components of an Avaya IP Office Basic Edition - Quick Mode telephone system. It describes those components and factors that should be considered for an installation.
Page 10: Additional Documentation
SAP codes and details of specific items within this documentation are for reference only. Items available in any specific locale should be confirmed against the local Avaya IP Office price list for that locale. The local price list may also include additional items relative to the installation requirements of that locale.
Page 11: Ip Office Modes
· IP Office Basic Edition - Norstar Mode · IP Office Basic Edition - PARTNER® Mode · Avaya Branch Gateway This is a special mode used for B5800 control units and is not covered by this documentation. Refer to the separate Avaya Branch Gateway documentation.
Page 12: Overall Capacity
1.1.1 Overall Capacity The following table is a summary only. The exact combinations of extension, trunk and user ports will also depend on local variations in hardware supported. IP Office IP Office IP Office IP Office Basic Edition Basic Edition Basic Edition Essential - PARTNER®...
Page 13: Hardware Support Summary
System Overview: IP Office Modes 1.1.2 Hardware Support Summary Note that even where indicated as supported, the availability and support of equipment may still be subject to local restrictions. IP Office IP Office IP Office IP Office Basic Edition Basic Edition Basic Edition Essential - PARTNER®...
Page 14: Feature Support Summary
1.1.3 Feature Support Summary IP Office Basic Edition IP Office IP Office IP Office Essential Preferred Advanced Edition Edition Edition PARTNER Norstar Quick Mode Mode Mode Admin Phone Based Admin – – – Applications IP Office Web Manager – – –...
Page 15: Ip500 V2 System Components
A dongle is mandatory for correct system operation even if no licensed features are being used. IP500 V2 control units use an Avaya SD card which is slotted into the rear of the control unit. This card also provides Embedded Voicemail support and storage for system software files.
Page 16 Phones · IP Office systems support a variety of Avaya digital and IP phones plus analog phones. · Application DVDs The IP Office applications can be ordered on a number of DVDs. In...
Page 17: Control Unit Cards
8 is connected to analog trunk port 12. IP500 TCM8 Digital Station Card This card provides 8 TCM (digital station) ports for the connection of Avaya 4100, 7400, M-Series and T-Series phones. · The card can be fitted with an IP500 trunk daughter card which uses the base card ports for trunk connection.
Page 18: Ip500 Etr6 Base Card
IP500 ATM Combination Card This card provides 6 digital station ports (1-6), 2 analog extension ports (7-8) and 4 analog trunk ports (9-12). The card also includes 10 voice compression channels. · This card has a pre-installed IP500 analog trunk daughter card ·...
Page 19: Ip500 Trunk Cards
System Overview: Control Unit Cards 1.3.2 IP500 Trunk Cards Most IP500 base cards can be fitted with an IP500 trunk daughter cards to support the connection of trunks to the base card. Each daughter card is supplied with the stand off pillars required for installation and a label to identify the daughter cards presence on the front of the base card after installation.
Page 20: External Expansion Modules
1.4 External Expansion Modules These modules can be used to add additional ports to an IP Office systems. The number of external expansion modules supported depends on the control unit type. Each module uses an external power supply unit supplied with the module.
Page 21: Ip500 External Expansion Modules
· Provides, depending on variant, an additional 16 or 30 ports for supported Avaya DS digital phones IP500 Digital Station A Module · Provides, depending on variant, an additional 16 or 30 TCM ports for supported Avaya TCM digital phones .
Page 22: Power Supplies And Cables
The appropriate power cord must be ordered separately or sourced locally. Additional power supply units are required for 4450, EU24, XM24 and T3 DSS add-on modules and may also be required for Avaya IP phones. Area Type...
Page 23: Power Supply Cords
System Overview: Power Supplies and Cables 1.5.2 Power Supply Cords Each control unit and expansion module requires a switched power outlet socket rated at 110-240V ac, 50-60Hz. Connection from that power outlet socket requires an appropriate locale specific power cord which is not supplied with the unit and must be ordered separately.
Page 24: Power Supply Backup
1.5.3 Power Supply Backup The use of an Uninterrupted Power Supply (UPS) with any telephone system is strongly recommended. Even at sites that rarely lose electrical power, that power may occasionally have to be switched off for maintenance of other equipment. In addition, most UPSs also provide an element of power conditioning, reducing spikes and surges.
Page 25: Cabling And Cables
System Overview: Power Supplies and Cables 1.5.4 Cabling and Cables The IP Office systems are designed primarily for use within an RJ45 structured cabling system using CAT3 unshielded twisted-pair (UTP) cabling and RJ45 sockets. A structured cabling system is one where cables are run from a central RJ45 patch panel in the communications/data room to individual RJ45 sockets at user locations.
Page 26 Standard IP Office Cables The following are Avaya standard cables available for use with IP Office systems. The maximum length is applicable if the standard Avaya cable is replaced with an alternate cable. Cable Description SAP Code Standard Maximum Length...
Page 27: Grounding
System Overview: Power Supplies and Cables 1.5.5 Grounding All IP Office control units and external expansion modules must be connected to a functional ground. Where the unit is connected to a power outlet using a power cord with an earth lead, the power outlet must be connected to a protective earth.
Page 28: Lightning Protection/Out-Of-Building Connections
Supports up to 4 connections. ports only. (This device was previously · The between building connection must be via referred to as the Avaya 146E). earthed ducting, preferable underground. The cable must not be exposed externally at any point. TCM Phone Extensions None Currently not supported.
Page 29: Wall And Rack Mounting
System Overview: Power Supplies and Cables 1.6 Wall and Rack Mounting All the IP Office control units are designed to be free-standing. On systems with external expansion modules, the control unit and modules are intended to be stacked. Using additional option mounting kits, some systems can be wall or rack mounted. Control/Expansion Unit Wall Mount Rack...
Page 30: Ip500 Rack Mounting Kit
Rack Mounting All IP Office control units and external expansion modules can be rack mounted into standard 19" rack systems. Each unit requires a 2U slot space within the rack. Rack mounting requires an IP400 or IP500 rack mounting kit for each control unit and external expansion module.
Page 31: Feature Keys And Licenses
1.7 Feature Keys and Licenses A feature key is required for licensed features. IP500 V2 Avaya SD Card · Inserts into the System slot on the rear of an IP500 V2 control unit. This card is required even if not using any IP Office licenses.
Page 32: Ip Office Phones
1.8 IP Office Phones IP Office Release 8.0 supports the following phones and phone add-ons. Availability may depend on location and may be subject to local restrictions. Enhanced Tip and Ring (ETR Port) These phones are only supported on an ETR6 card in a IP500 V2 systems. They are only supported in IP Office Basic Edition - PARTNER®...
Page 33 System Overview: IP Office Phones IP Office Basic Edition - Quick Mode Installation Page 33 IP Office 8.0 15-601042 Issue 24i (20 December 2011)
Page 34: Sip Trunks
1.9 SIP Trunks The IP Office Basic Edition - Quick Mode mode can support SIP trunks through its LAN connection. These are configured using IP Office Manager, they cannot be managed through phone based administration. In order to support SIP trunks, the system must include the following resources: ·...
Page 35: Supported Country Locales
System Overview: SIP Trunks 1.10 Supported Country Locales When a new or defaulted system's configuration is first opened in Manager, the value set in the Locale field should always be checked and changed if necessary. The system's Locale sets factors such as the default ringing patterns and caller display settings.
Page 36: Training
(http://partner.avaya.com) · This is the official web site for all Avaya Business Partners. The site requires registration for a user name and password. Once accessed, the site portal can be individually customized for what products and information types you wish to see and to be notified about by email.
Page 37: Emergency And Power Failure Ports
System Overview: Web Sites 1.13 Emergency and Power Failure Ports IP Office systems can provide 2 types of analog extension power failure ports. These are: Type Description Provided By: Switching Power During normal IP Office operation these ports · IP500 Analog Phone 8 Card Failure Ports can be used for normal analog phone When an IP500 Analog Phone 8 base card is...
Page 39: Installation Requirements
Chapter 2. Installation Requirements IP Office Basic Edition - Quick Mode Installation Page 39 IP Office 8.0 15-601042 Issue 24i (20 December 2011)
Page 40: Environmental Requirements
3. Orientation of the unit must be as shown in the section on IP500 Wall Mounting 4. The appropriate Avaya wall mounting kits must be used. IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1.
Page 41: Space Requirements
Installation Requirements: Environmental Requirements 2.2 Space Requirements IP Office control units and modules are designed to be installed either in a free-standing stack or into a 19" rack system. Rack installation requires a rack mounting kit for each control unit and expansion module. ·...
Page 42: Ip500 And Ip500 V2 Control Units
2.2.1 IP500 and IP500 V2 Control Units The ventilation slots on the rear and sides should not be covered or blocked. 2.2.2 External Expansion Modules The dimensions below are applicable to all IP Office external expansion modules. IP Office Basic Edition - Quick Mode Installation Page 42 IP Office 8.0 15-601042 Issue 24i (20 December 2011)
Page 43: Wall Mounting
Installation Requirements: Space Requirements 2.2.3 Wall Mounting IP500, IP500 V2 control units and IP500 external expansion modules can be wall mounted. To do this, a wall mounting kit is required in addition to suitable wall fixings. Wall mounting is not supported for IP400 external expansion modules. In addition to the existing environmental requirements for an IP Office system, the following additional requirements...
Page 44 Wall Mounting Kit V2 Wall Mounting Kit V1 IP Office Basic Edition - Quick Mode Installation Page 44 IP Office 8.0 15-601042 Issue 24i (20 December 2011)
Page 45: Rack Space Requirements
Installation Requirements: Space Requirements 2.2.4 Rack Space Requirements All IP Office control units and external expansion modules can be rack mounted into standard 19" rack systems. Each unit requires a 2U slot space within the rack. Rack mounting requires an IP400 or IP500 rack mounting kit for each control unit and external expansion module.
Page 47: Administration Software
Chapter 3. Administration Software IP Office Basic Edition - Quick Mode Installation Page 47 IP Office 8.0 15-601042 Issue 24i (20 December 2011)
Page 48 As a consequence, interpretation of Monitor traces requires a high-level of data and telephony protocol knowledge. However, all IP Office installers and maintainers must understand how to run Monitor when necessary as Avaya may request copies of Monitor traces to resolve support issues. IP Office Basic Edition - Quick Mode Installation Page 48 IP Office 8.0...
Page 49: Phone Based Administration
Administration Software: 3.1 Phone Based Administration For systems running in IP Office Basic Edition - Quick Mode mode, many features can be administered using phone based administration. Some settings cannot be changed through phone based administration; for example IP address and SIP trunk settings. Those settings are only used in conjunction with network systems for which it is assumed that IP Office Manager will be used for system configuration.
Page 50 Using Phone Based Administration Refer to the IP Office Basic Edition - Quick Mode Phone Based Administration manual. The system administration function #730 is used to set the security password. This function should be used to set the password back to password.
Page 51: Administration Suite Applications
Requirements · o IP Office Release 8.0 User/Admin DVD Set (2) (700502042) Alternatively the IP Office Administrator Applications suite can be downloaded from Avaya's support website http://support.avaya.com). · o Windows PC Requirements This should meet the requirements of the administrator applications being installed. The specification below are the minimum requirements for IP Office Manager.
Page 52 Installing the IP Office Admin Applications 1. Using the Add or Remove Programs option in the Windows Control Panel, check that the PC does not already have a version of the IP Office Admin suite installed. · If 'yes' and the suite is a pre-IP Office 3.2 version, remove the existing IP Office Admin suite via Add/Remove Programs.
Page 53: Installer Pc Connection
Administration Software: Administration Suite Applications 3.3.2 Installer PC Connection During installation it is recommended that the IP Office control unit is started without it being connected to any network. That ensure that the IP Office defaults to a known set of IP address settings. If the IP Office is started connected to a network with a DHCP server.
Page 54: Starting Ip Office Manager
3.3.3 Starting IP Office Manager IP Office Manager is used to access all parts of the IP Office configuration. Manager can also be used to upgrade the software files used by an IP Office system. Requirements · o IP Office Administration PC A Windows PC with the IP Office Administrator Application suite installed ·...
Page 55: Starting System Status
Administration Software: Administration Suite Applications 3.3.4 Starting System Status The IP Office System Status application (SSA) is a reporting tool that provides a wide range of information about the current status of an IP Office system. Its can report the available resources and components within the system and details of calls in progress.
Page 56: Starting Monitor
IP Office system in great detail. As a consequence, interpretation of Monitor traces requires a high-level of data and telephony protocol knowledge. However, all IP Office installers and maintainers must understand how to run Monitor when necessary as Avaya may request copies of Monitor traces to resolve support issues. Requirements ·...
Page 57: Ip500 V2 Installation
Chapter 4. IP500 V2 Installation IP Office Basic Edition - Quick Mode Installation Page 57 IP Office 8.0 15-601042 Issue 24i (20 December 2011)
Page 58 Starting the System · Insert the System SD card and power up the system. Connecting Phones · Connect the Avaya digital phones. IP Office Basic Edition - Quick Mode Installation Page 58 IP Office 8.0 15-601042 Issue 24i (20 December 2011)
Page 59: Tools And Equipment Required
IP500 V2 Installation: 4.1 Tools and Equipment Required The following is a general summary of the tools required. Additional tools and equipment will be required for wall and or rack mounting and to fashion ground cable connections suitable to local requirements.
Page 60: Documentation
Avaya Support (http://support.avaya.com) · Contains documentation and other support materials for Avaya products including IP Office. Copies of the IP Office CD images are available from this site and updated core software .bin files. Avaya IP Office Knowledge Base (http://marketingtools.avaya.com/knowledgebase) ·...
Page 61: Unpacking
IP500 V2 Installation: Documentation 4.3 Unpacking Use the following procedure when unpacking any equipment supplied by Avaya or an Avaya reseller or distributor. Information Required · o Equipment Checklist. An installation checklist of the parts and equipment ordered for the installation.
Page 62: Ip500 Card Installation
4.4 IP500 Card Installation The IP500 base cards and trunk daughter cards should be fitted before power is applied to the control unit. Ensure that cards are inserted in the order that matches the planned or pre-built configuration. Fitting IP500 Trunk Daughter Cards to the Base Cards. Installing IP500 Cards into the Control Unit.
Page 63: Ip500 Daughter Card Preparation
IP500 V2 Installation: IP500 Card Installation 4.4.1 IP500 Daughter Card Preparation IP500 trunk daughter cards can be fitted to any IP500 base card. For IP500 Combination cards, the trunk daughter card is pre-installed and cannot be changed. Warnings 1. Correct anti-static protection steps should be taken while handling circuit boards.
Page 64: Ip500 Legacy Card Preparation
4.4.2 IP500 Legacy Card Preparation An IP500 Legacy Carrier card can be used to fit IP400 trunk or VCM cards into an IP500 or IP500v2 control unit. Up to 2 IP500 legacy carrier cards can be inserted. PRI T1 PRI 30 E1R2 RJ45 VCM 4 Dual PRI T1 Dual PRI E1R2 RJ45...
Page 65: Ip500 Card Insertion
IP500 V2 Installation: IP500 Card Installation 4.4.3 IP500 Card Insertion Having prepared each IP500 base card by adding any trunk daughter card , the base card can be inserted into the control unit. Warnings · · Correct anti-static protection steps should be taken while handling circuit boards. ·...
Page 66: Wall Mounting
4.5 Wall Mounting IP500, IP500 V2 control units and IP500 external expansion modules can be wall mounted. To do this, a wall mounting kit is required in addition to suitable wall fixings. Wall mounting is not supported for IP400 external expansion modules. In addition to the existing environmental requirements for an IP Office system, the following additional requirements...
Page 67: Wall Mounting Kit V2
IP500 V2 Installation: Wall Mounting 4.5.1 Wall Mounting Kit V2 These notes relate to the IP500 Wall Mounting Kit V2 (SAP 700500923). This kit can be used to wall mount IP500 and IP500v2 control units and IP500 external expansion modules. The kit includes all components necessary for wall mounting onto a plywood surface.
Page 68 Wall Mounting Process Figure 1 1. Shutdown the System Ensure that the system has been shutdown and power has been removed from all the units. · If mounting a control unit, you must wait at least 15 minutes after removing the power cord before fitting the flame screen. ·...
Page 69: Wall Mounting Kit V1
IP500 V2 Installation: Wall Mounting 4.5.2 Wall Mounting Kit V1 These notes relate to the older design of wall mounting kit (SAP 70043015) used for IP500 and IP500v2 control units. This kit cannot be used for external expansion modules. The kit includes two brackets, one top and one bottom, and screws for attachment to the control unit.
Page 70: Rack Mounting
4.6 Rack Mounting The IP500 control unit and IP500 external expansion units can be rack mounted if required into 19-inch rack systems. This requires an IP500 Rack Mounting Kit (SAP 700429202) for each unit. The kit includes: · A rack mounting bracket and screws for attachment of the bracket to the unit ·...
Page 71 IP500 V2 Installation: Rack Mounting Only the screws provided with the mounting kit should used to attach the brackets to the control unit. · IP Office Basic Edition - Quick Mode Installation Page 71 IP Office 8.0 15-601042 Issue 24i (20 December 2011)
Page 72: Connecting External Expansion Modules
4.7 Connecting External Expansion Modules Any external expansion modules should be connected to the control unit before power is applied to the control unit. Ensure that modules are attached in the order that matches the planned or pre-built configuration. External expansion modules connect to the IP Office control unit using an expansion interconnect cable.
Page 73 IP500 V2 Installation: Connecting External Expansion Modules Procedure 1. External expansion modules should not be attached to a control unit that has power. 2. If the IP Office system is being installed in a rack, attach the rack mounting kit to the expansion module.
Page 74: Grounding
4.8 Grounding Use of ground connections reduces the likelihood of problems in most telephony and data systems. This is especially important in buildings where multiple items of equipment are interconnected using long cable runs, for example phone and data networks. All IP Office control units and external expansion modules must be connected to a functional ground.
Page 75: Network Connection
IP500 V2 Installation: Grounding 4.9 Network Connection The section below details how a new IP Office system determines what IP address it should use. Note that this only applies for a new system loading IP Office Release 7.0 or higher. IP Address and DHCP Mode Resolution When a defaulted or new IP Office control unit is switched on, it requests IP address information from a DHCP Server on the network.
Page 76: Starting The System
4.10 Starting the System 1. With the IP500 V2 control unit shut down or unpowered, insert the Avaya System SD card into the System SD slot on the rear of the control unit. · On newer controls units, the SD card slots are partially covered by a plastic tab.
Page 77: Checking The Leds
IP500 V2 Installation: Starting the System 4.10.1 Checking the LEDs Control Unit LEDs Description Optional SD · Off = Card shutdown · Red flashing = Card initializing or shutting down. · Green on = Card present. · Red fast flashing = card full ·...
Page 78: Connecting Phones
4.11 Connecting Phones During initial power up, the IP Office automatically creates extension and user entries for all analog and digital extension ports (DS and TCM) in the system. This allows those devices to be connected without any additional programming. Warning ·...
Page 79: Tcm Phones
IP500 V2 Installation: Connecting Phones 4.11.4 TCM Phones Connect any TCM phones to their appropriate TCM ports. These phones do not need to load additional firmware. Default Buttons For system's with TCM phone ports, when a phone is first connected to the port, the button programming of the associated user is overwritten with the default button programming appropriate for the phone model.
Page 81: Initial Configuration Using Ip Office Web Manager
Chapter 5. Initial Configuration Using IP Office Web Manager IP Office Basic Edition - Quick Mode Installation Page 81 IP Office 8.0 15-601042 Issue 24i (20 December 2011)
Page 82 5. Initial Configuration Using IP Office Web Manager This section covers the recommended initial configuration actions for a new system using browser based access to the system. This covers just the basic configuration, the full range of configuration possible through web based management is covered in the IP Office Web Based Management manual.
Page 83: Enabling Ip Office Web Manager
Initial Configuration Using IP Office Web Manager: 5.1 Enabling IP Office Web Manager For IP Office Release 8.0+, IP Office Basic Edition - Quick Mode systems can be managed via web browser. This operation is supported using a range of standard web browsers (Internet Explorer 8, Firefox 3.6+, Safari 4+ or Google Chrome). Access to the system is via its IP address and then selecting the IP Office Web Management link.
Page 84: Displaying A System's Ip Address
5.2 Displaying a System's IP Address Logging in to the system using web management requires its IP address. If the system has Avaya telephones connected to it, the following methods can be used to display the current IP address being used by the system.
Page 85: Logging In
Initial Configuration Using IP Office Web Manager: PC Connection 5.4 Logging In In order to login you need to know the IP address of the system and to connect your PC to it or the network which it is already on. 1.
Page 86: Changing The Default Passwords
5.5 Changing the Default Passwords Once you have logged in, you can change the password used for the login. For a new system you should do this for both the Administrator and for the BusinessPartner logins. Failure to do this leaves the system insecure to unauthorized configuration changes.
Page 87: Setting The System Mode (Pbx Or Key)
Initial Configuration Using IP Office Web Manager: Changing the Default Passwords 5.6 Setting the System Mode (PBX or Key) The system can operate in either of two modes; PBX or Key. The selected mode affects the system's outgoing call routing and incoming call routing settings.
Page 88: Setting The System Country
5.7 Setting the System Country The system's country setting must be correctly set. It is used to adjust the system operation to match the requirements of telephone service providers and users in that country. Not setting the country correctly may cause problems. Setting the System Country 1.
Page 89: Setting The System Language
Initial Configuration Using IP Office Web Manager: Setting the System Country 5.8 Setting the System Language Changing the system's country setting also automatically changes the systems language to the best match. The language is used as follows: · The messages and menus displayed on phones will be changed to match the language if possible. ·...
Page 90: Setting The Number Of Lines
5.9 Setting the Number of Lines For systems with their Mode set to Key, when the system's Number of Lines setting is changed, the following other changes to the configuration occur: · The number of line appearance buttons set on all user extensions is reset to match the Number of Lines values. The buttons are assigned from button 03 upwards and will overwrite any existing buttons that are set to become line appearance buttons.
Page 91: Adding Licenses
Initial Configuration Using IP Office Web Manager: Setting the Number of Lines 5.10 Adding Licenses Various IP Office features and applications require entry of license keys into the system's configuration. The license keys are unique 32-character codes based on the feature being activated and the serial number of the feature key dongle installed with the IP Office system.
Page 92 Adding Licenses Firstly check that the licence information that you have been supplied has been issued against the Feature Key number of the System SD card installed in the system. Licenses issued against another Feature Key number will be invalid. 1.
Page 93: Changing Network Settings
Initial Configuration Using IP Office Web Manager: Adding Licenses 5.11 Changing Network Settings IP connection to the system is done using the LAN port on the back of the system's control unit. During installation, it uses the LAN port to request an IP address from any DHCP server. If there is a DHCP server on the customer's network, that server will give the system an IP address.
Page 94: Setting The Emergency Numbers
5.12 Setting the Emergency Numbers You can enter 10 emergency phone numbers into this list. This list is applied to all users and overrides any dialing restrictions that would otherwise be applied to the users. By default the normal emergency numbers for the system locale are automatically added and should not be removed. To Edit the Emergency Numbers List 1.
Page 95: Setting The Outside Line Prefix
Initial Configuration Using IP Office Web Manager: Setting the Emergency Numbers 5.13 Setting the Outside Line Prefix This option is only used with systems set to PBX mode. It sets the digit which, when dialed at the start of a number, indicates that the call is intended to be external.
Page 96: Automatic Line Selection
5.15 Automatic Line Selection For systems running in Key mode, when a user makes a call, they can indicate if it is an external or internal call by first pressing a line appearance button or an intercom button respectively. If the user just lifts the handset without first pressing a button, the system uses the user's automatic line selection settings (ALS) to determine which available button to seize for the call.
Page 97: Initial Configuration Using Ip Office Manager
Chapter 6. Initial Configuration Using IP Office Manager IP Office Basic Edition - Quick Mode Installation Page 97 IP Office 8.0 15-601042 Issue 24i (20 December 2011)
Page 98 6. Initial Configuration Using IP Office Manager This section covers basic configuration changes required for IP Office systems if using the IP Office Manager application. This covers just the basic configuration, the full range of configuration possible through IP Office Manager is covered in the IP Office Basic Edition - Quick Mode Manager manual.
Page 99: Entering Licenses
Initial Configuration Using IP Office Manager: 6.1 Entering Licenses For IP500 V2 control units, license files can be pre-loaded onto the System SD card. Those licenses will then be merged with the configuration when the control unit is powered up. Otherwise for all control units, licenses are entered into the configuration using IP Office Manager.
Page 100: Setting The System Locale
6.2 Setting the System Locale Setting the correct system locale affects a wide range of settings including trunk settings. The correct locale must be set for a system to operate correctly. It will also set the default language used for phone displays and for voicemail prompts.
Page 101: Select Key System Or Pbx System Mode
Initial Configuration Using IP Office Manager: Setting the System Locale 6.3 Select Key System or PBX System Mode IP Office Basic Edition - Quick Mode mode systems can operate in one of two ways, as a key system or as a PBX system. The mode adopted by a IP Office Basic Edition - Quick Mode system depends on the System SD card.
Page 102: Changing The Ip Address Settings
6.4 Changing the IP Address Settings When a new or defaulted IP Office is switched on, the control unit will make a DHCP requests for IP address settings on each of its LAN interfaces (LAN1 and LAN2). · If the IP Office receives a response from a DHCP server, it will configure itself as a DHCP client using the address details provided by the DHCP server.
Page 103: Changing The Default Passwords
Initial Configuration Using IP Office Manager: Changing the IP Address Settings 6.5 Changing the Default Passwords You should change the default passwords used for configuration access to the IP Office system. Failure to do this leaves the system insecure to unauthorized configuration changes. System configuration access is possible via a number of methods: ·...
Page 104: Extension Numbering
6.6 Extension Numbering IP Office Basic Edition - Quick Mode mode systems can use 2-digit or 3-digit numbering. In 2-digit systems, the user extensions are fixed as 10 to 57. In 3-digit systems the user extension are numbered 100 upwards by default but can be renumbered in the range 100 to 579.
Page 105 Initial Configuration Using IP Office Manager: Extension Numbering IP Office Basic Edition - Quick Mode Installation Page 105 IP Office 8.0 15-601042 Issue 24i (20 December 2011)
Page 107: Additional Processes
Chapter 7. Additional Processes IP Office Basic Edition - Quick Mode Installation Page 107 IP Office 8.0 15-601042 Issue 24i (20 December 2011)
Page 108 7. Additional Processes This section covers the following additional installation processes: Enabling IP Office Web Manager · Switching Off an IP Office System · Rebooting an IP Office System · Memory Card Removal · Changing Components · Upgrading the IP Office Software ·...
Page 109: Enabling Ip Office Web Manager
Additional Processes: 7.1 Enabling IP Office Web Manager For IP Office Release 8.0+, IP Office Basic Edition - Quick Mode systems can be managed via web browser. This operation is supported using a range of standard web browsers (Internet Explorer 8, Firefox 3.6+, Safari 4+ or Google Chrome). Access to the system is via its IP address and then selecting the IP Office Web Management link.
Page 110: Switching Off An Ip Office System
7.2 Switching Off an IP Office System IP Office systems running IP Office Release 6 can be shut down in order to perform maintenance. The shut down can be either indefinite or for a set period of time after which the IP Office will automatically reboot. During the shut down process, the current configuration in the control unit's RAM memory is copied to the control units non-volatile memory.
Page 111: Rebooting An Ip Office System
Additional Processes: Switching Off an IP Office System 7.3 Rebooting an IP Office System You can use IP Office Manager to reboot an IP Office system. 1. Using IP Office Manager, select File | Advanced | Reboot. 2. Use the Select IP Office menu to locate and select the IP Office system. Enter a valid user name and password. 3.
Page 112: Memory Card Removal
7.4 Memory Card Removal Memory cards should always be shutdown before being removed when the system is running. Card Though the card slot LEDs indicate when data is being written to an card, lack of flashing LED is not a Removal sufficient safeguard.
Page 113: Memory Card Reinsertion
Additional Processes: Memory Card Removal 7.5 Memory Card Reinsertion Reinserting a memory card into a system that is already switched on will automatically restart card operation. However, if the card has been shutdown but not removed, it can be restarted using Manager without requiring a reboot. Card Startup Using IP Office Manager 1.
Page 114: Changing Components
7.6 Changing Components Except for memory cards (see Memory Card Removal ), cards and external expansions modules must only be removed and added to an IP Office system when that system is switched off In the sections below, the term component can refer to a card fitted into the IP Office or an external expansion module. Note that for extension ports, by default both an extension entry and a user entry will exist in the IP Office configuration.
Page 115 Additional Processes: Changing Components Adding a New Component If adding a new component to an available slot or port, when restarted the IP Office will automatically create configuration entries for the new trunks or extensions/users. Switch off the IP Office system 2.
Page 116: Upgrading The Ip Office Software
· Check IP Office Technical Bulletins Check the latest IP Office Technical Bulletin for the IP Office software release before proceeding any further. It may contain information relating to changes that occurred after this document was completed. Bulletins are available from http://support.avaya.com. Web Management ·...
Page 117: Using The Upgrade Wizard
Additional Processes: Upgrading the IP Office Software 7.7.1 Using the Upgrade Wizard 1. Ensure that you have a backup copy of the IP Office's configuration before performing this action. If a copy of the configuration cannot be downloaded using Manager, check the Manager application directory for previously downloaded configurations.
Page 118 · Restart IP Phones If selected, following the upgrade and reboot, all Avaya IP phones are also restarted. This will cause them to recheck whether the firmware they currently have loaded matches that on their configured file server. Use this option if the IP Office system is the file server and the upgrade included new IP phone firmware.
Page 119: Using An Sd Card
Ensure that you have obtained and read the IP Office Technical Bulletin relating to the IP Office software release which you are installing. This bulletin will contain important information that may not have been included in this manual. IP Office Technical Bulletins are available from the Avaya support website (http://support.avaya.com). Upgrade Licenses ·...
Page 120: Out Of Building Telephone Installations
Supports up to 4 connections. ports only. (This device was previously · The between building connection must be via referred to as the Avaya 146E). earthed ducting, preferable underground. The cable must not be exposed externally at any point. TCM Phone Extensions None Currently not supported.
Page 121: Ds Phones
When digital phone extensions are required in another building, additional In-Range Out-Of-Building (IROB) protective equipment must be used. For phones connected to IP Office ports, the supported device supplied by ITWLinx is a towerMAX DS/2 module. This IROB device was previous badged by Avaya as the 146E IROB. WARNING ·...
Page 122: Analog Phone Barrier Box
7.8.2 Analog Phone Barrier Box Where analog phone extensions are required in another building, additional protective equipment must be used, in the form of IP Office Phone Barrier Boxes and protective earth connections. CAUTION · PHONE (POT) ports on the front of control units must not be used for extensions that are external to the main building.
Page 123: Rack Mounting Barrier Boxes
Additional Processes: Out of Building Telephone Installations 7.8.3 Rack Mounting Barrier Boxes Where more than 3 Phone Barrier Boxes are used they must be rack mounted. The Barrier Box Rack Mounting Kit (SAP Code 700293905) supports up to 8 Phone Barrier Boxes. 1.
Page 124: Using The External Output Port
7.9 Using the External Output Port All the IP Office control units are equipped with a EXT O/P port. The port is marked as EXT O/P and is located on the back of the control unit adjacent to the power supply input socket. The port can be used to control up to two external devices such as door entry relay switches.
Page 125: Reset Button
Additional Processes: Using the External Output Port 7.10 Reset Button The IP500 and IP500 V2 control units have a Reset button. Pressing the button while the control unit is starting up will pause the start up until the button is released. The effect of pressing the button during normal operation will depend on how long the button is pressed and is indicated by the CPU LED.
Page 126: Dte Port Maintenance
DTE Cables These cables are used for system maintenance and diagnostics under Avaya guidance. They can also be used for connection of RS232 serial terminal adaptor equipment to the IP Office control unit. The cable required depends on the IP Office control unit.
Page 127: Erasing The Configuration
Additional Processes: DTE Port Maintenance 7.12.2 Erasing the Configuration The following processes erases the configuration held in the IP Office control unit's memory. That include both the current configuration being used in RAM memory and the backup configuration stored in non-volatile memory. Following this the IP Office will restart with a default configuration.
Page 128 Erasing the Configuration and Security Settings via the Boot Loader This process defaults the IP Office security settings and its configurations settings. 2. Ensure that you have a backup copy of the IP Office's configuration before performing this action. If a copy of the configuration cannot be downloaded using Manager, check the Manager application directory for previously downloaded configurations.
Page 129: Defaulting Security Settings
Additional Processes: DTE Port Maintenance 7.12.3 Defaulting Security Settings Procedure: Defaulting Security Settings This process defaults the IP Office's security settings but does not alter its configuration settings. 1. Attach the serial cable between the PC and the DTE port on the IP Office control unit. 2.
Page 130: Erasing The Operational Firmware
7.12.4 Erasing the Operational Firmware When the firmware loaded by the control unit is erased, the control unit will begin making BOOTP requests for a replacement firmware file. Manager can act as a BOOTP server and respond to the control units request with the appropriate file from those installed with Manager.
Page 131 Additional Processes: DTE Port Maintenance Erasing the Core Software via the Boot Loader 2. Run Manager. · In the BOOTP entries, check that there is an entry that matches the MAC Address, IP Address and .bin file used by the system. An entry is normally automatically created when a configuration has been loaded from that IP Office.
Page 133: Sd Card Management
Chapter 8. SD Card Management IP Office Basic Edition - Quick Mode Installation Page 133 IP Office 8.0 15-601042 Issue 24i (20 December 2011)
Page 134 · System SD Card An Avaya System SD card must be present in this slot at all times. This card holds copies of the IP Office firmware and configuration and is used as the IP500 V2 control units non-volatile memory.
Page 135 SD Card Management: Card Maintenance Actions Using IP Office Manager, IP Office System Status Application or Phone Based Administration , a number of actions can be performed on the SD cards. Action Description Manager System System Minutes Status Phone Shutdown/ Memory cards should always be shutdown before...
Page 136 Card Specification Non-Avaya cards can be used in the Optional SD slot as long as they match or exceed the standard below: · SDHC 4GB minimum Class 2+. Single partition FAT32 format. SD Card Folders The System SD card contains the following folders: ·...
Page 137: Booting From The Sd Cards
SD Card Management: 8.1 Booting from the SD Cards When being powered up, the IP500 V2 control unit looks for a valid ip500v2.bin binary file to load. It does this using the possible source below in the order shown, skipping to the next source if the file is not present or is not valid. 1.
Page 138 Boot Alarms The following apply if the IP500 V2 boots using software other than that in its System SD /primary folder: · An alarm will be shown in the System Status Application. It will also generate an alarm if the card in any slot is not compatible.
Page 139: Creating An Ip Office Sd Card
SD Card Management: Booting from the SD Cards 8.2 Creating an IP Office SD Card The processes below can be applied to Avaya IP Office SD cards. They can also be applied to non-Avaya SD cards for use in a system's Optional SD card slot.
Page 140 Manager and then restored after the card is recreated. For the card to be used in an IP500 V2 system's System SD slot the card must be Avaya SD Feature Key card. The card must be correctly formatted, however a reformat of an existing working card is not necessary before using recreate to update the card contents.
Page 141: Viewing The Card Contents
SD Card Management: Creating an IP Office SD Card 8.3 Viewing the Card Contents Using IP Office Manager you can view the folders and files on the System SD card and the Optional SD card. You can then use various commands to upload and download files to and from the cards. 1.
Page 142: Backing Up The System Sd Card
8.4 Backing Up the System SD Card There are two levels of backup that can be performed. Backup the System SD Card Primary Folder · The contents of the primary folder on the card can be copied to the backup folder. They files can then be restored if necessary.
Page 143: Restore From The Backup Folder
SD Card Management: Backing Up the System SD Card 8.4.2 Restore from the Backup Folder The contents of the /backup folder on the System SD card can be copied to the /primary folder. Any files with matching file names will be replaced. The IP Office is then restarted using the files now in the /primary folder. WARNING ·...
Page 144: Backing Up To The Optional Card
8.4.3 Backing Up to the Optional Card This process copies all files on the System SD card to the Optional SD card. It includes the /primary and /backup folders and the Embedded Voicemail files including message files. Any matching files and folders on the Optional SD card are overwritten.
Page 145: Restoring From The Optional Card
SD Card Management: Backing Up the System SD Card 8.4.4 Restoring from the Optional Card The files in the /primary folder on the Optional SD card can be copied to the /primary folder on the System SD card. Any files with matching file names will be replaced. The IP Office is then restarted using the files now in the System SD card's /primary folder.
Page 146 Ensure that you have obtained and read the IP Office Technical Bulletin relating to the IP Office software release which you are installing. This bulletin will contain important information that may not have been included in this manual. IP Office Technical Bulletins are available from the Avaya support website (http://support.avaya.com). Upgrade Licenses ·...
Page 147: Upgrading Card Software
Ensure that you have obtained and read the IP Office Technical Bulletin relating to the IP Office software release which you are installing. This bulletin will contain important information that may not have been included in this manual. IP Office Technical Bulletins are available from the Avaya support website (http://support.avaya.com). Upgrade Licenses ·...
Page 148: Upgrading Remotely Using Manager
8.5.1 Upgrading Remotely Using Manager This process will copy all system files not present on the System SD card and those files which have a different version to those already present on the card. That includes IP Office software files and Embedded Voicemail prompt files. 1.
Page 149: Upgrading Using An Optional Sd Card
5. Browse to the card location and click OK. 6. IP Office Manager will prompt whether you want to include Avaya IP Office Web Manager files as part of the recreate process. Those files are necessary if you want to...
Page 150: Removing Sd Cards
8.6 Removing SD Cards Memory cards should always be shutdown before being removed when the system is running. Card Though the card slot LEDs indicate when data is being written to an card, lack of flashing LED is not a Removal sufficient safeguard.
Page 151: Card Startup
SD Card Management: Removing SD Cards 8.6.2 Card Startup Reinserting a memory card into a system that is already switched on will automatically restart card operation. However, if the card has been shutdown but not removed, it can be restarted using Manager without requiring a reboot. Card Startup Using IP Office Manager 1.
Page 152: System Shutdown
8.6.3 System Shutdown IP Office systems running IP Office Release 6 can be shut down in order to perform maintenance. The shut down can be either indefinite or for a set period of time after which the IP Office will automatically reboot. During the shut down process, the current configuration in the control unit's RAM memory is copied to the control units non-volatile memory.
Page 153: System Components
Chapter 9. System Components IP Office Basic Edition - Quick Mode Installation Page 153 IP Office 8.0 15-601042 Issue 24i (20 December 2011)
Page 154 9. System Components This section covers the individual components that can comprise an IP Office installation. Control Units · IP500 Base Cards · IP500 Trunk Daughter Cards · IP500 External Expansion Modules · Feature Keys/SD Cards · Mounting Kits · Phones ·...
Page 155: Ip500 V2 Control Unit
IP Office 500 V2 Control Unit 700476005 IPO IP500 V2 Cntrl Unit TAA " approved version for US 700501510 Government contracts. Avaya SD Memory Card IPO System SD Card A-Law 700479702 IPO System SD Card Mu-Law 700479710 IPO System SD Card Partner...
Page 156 IP500 Wall Mounting Kit IP500 Wall Mounting Kit 700430150 IP500 Blanking Plate Kit IP500 Blanking Plate Kit 700429194 IP Office Basic Edition - Quick Mode Installation Page 156 IP Office 8.0 15-601042 Issue 24i (20 December 2011)
Page 157 System Components: IP500 V2 Control Unit Ports Description AUDIO 3.5mm Stereo jack socket. Used for external music on hold source input. If pressed during a restart of the control unit, the control unit skip booting from the /primary folder on the System SD card. If pressed for more than 5 seconds when a system is running, the control unit will shutdown for 10 minutes.
Page 158: Ip500 Base Cards
8 is connected to analog trunk port 12. IP500 TCM8 Digital Station Card This card provides 8 TCM (digital station) ports for the connection of Avaya 4100, 7400, M-Series and T-Series phones. · The card can be fitted with an IP500 trunk daughter card which uses the base card ports for trunk connection.
Page 159 System Components: IP500 Base Cards IP500 ATM Combination Card This card provides 6 digital station ports (1-6), 2 analog extension ports (7-8) and 4 analog trunk ports (9-12). The card also includes 10 voice compression channels. · This card has a pre-installed IP500 analog trunk daughter card ·...
Page 160: Analog Phone
9.2.1 Analog Phone This card is used to add analog phone ports to an IP500 and IP500 V2 control unit. It is available in two variants, providing either 2 or 8 analog extension ports. · Supports Provides either 8 or 2 analog phone ports depending on card variant.
Page 161: Atm Combination Card
System Components: IP500 Base Cards 9.2.2 ATM Combination Card This card is used to add a combination of ports to an IP500 V2 control unit. Not supported by IP500 control units. · Supports · 10 voice compression channels. Codec support is G.711, G729a and G.723 with 64ms echo cancellation.
Page 162: Bri Combination Card
9.2.3 BRI Combination Card This card is used to add a combination of ports to an IP500 V2 control unit. Not supported by IP500 control units. · Supports · 10 voice compression channels. Codec support is G.711, G729a and G.723 with 64ms echo cancellation. G.722 is supported by IP Office Release 8.0 and higher.
Page 163: Digital Station
This card is used to add digital station (DS) extension ports to an IP500 and IP500 V2 control unit. It provides 8 RJ45 DS extension ports for use with Avaya digital phones. A further 4 RJ45 ports are provided for trunk connections when an IP500 trunk card is fitted to this card.
Page 164: Etr6 Card
9.2.5 ETR6 Card This card is used to add 6 ETR phone extension ports to an IP500 V2 control unit. This card is only supported by IP500 V2 systems running in IP Office Basic Edition - PARTNER® Mode or IP Office Basic Edition - Quick Mode (Mu-Law) modes. It also includes 2 analog extension ports which are for emergency use only when the card is fitted with an analog trunk daughter card.
Page 165 System Components: IP500 Base Cards IP Office Basic Edition - Quick Mode Installation Page 165 IP Office 8.0 15-601042 Issue 24i (20 December 2011)
Page 166: Tcm8 Digital Station
9.2.6 TCM8 Digital Station This card is used to add TCM RJ45 extension ports to an IP500 V2 control unit. It provides 8 RJ45 extension ports for supported M-Series and T-Series digital stations. It can also be used for 4100 and 7400 Series phone support by connection to a Digital Mobility Solution system.
Page 167: Ip500 Trunk Daughter Cards
System Components: IP500 Base Cards 9.3 IP500 Trunk Daughter Cards Most IP500 base cards can be fitted with an IP500 trunk daughter cards to support the connection of trunks to the base card. Each daughter card is supplied with the stand off pillars required for installation and a label to identify the daughter cards presence on the front of the base card after installation.
Page 168: Analog Trunk Card
9.3.1 Analog Trunk Card This card can be added to an IP500 base card to provide that card with support for 4 loop-start analog trunks. This card can be fitted to any IP500 base card. · Ports/Channels 4 Loop-start analog trunk ports. Connections via the host IP500 base card. ·...
Page 169: Bri Trunk Cards
System Components: IP500 Trunk Daughter Cards 9.3.2 BRI Trunk Cards This card can be added to an IP500 base card to provide that card with support for BRI-To trunks. The card is available in 8 channel (4 physical trunks) or 4 channel (2 physical trunks) variants. This card can be fitted to any IP500 base card.
Page 170: Pri Trunk Cards
9.3.3 PRI Trunk Cards This card can be added to an IP500 base card to provide that card with support for PRI trunks. The card is available in single port or dual port variants. This card can be fitted to any IP500 base card. ·...
Page 171: Ip500 Expansion Modules
· Provides, depending on variant, an additional 16 or 30 ports for supported Avaya DS digital phones IP500 Digital Station A Module · Provides, depending on variant, an additional 16 or 30 TCM ports for supported Avaya TCM digital phones .
Page 172: Analog Trunk 16
· Within areas of high lightning risk, any module using analog trunk connections must be connected to a protective ground and to surge protection equipment (an Avaya 146G Surge Protector). Feature Details Supported on IP500 and IP500 V2. Locales This module is currently only supported in North American locales.
Page 173 DC I/P DC power input port. Used for connection of the power lead from an Avaya 40W external power supply unit supplied with the expansion module. A locale specific IEC60320 C7 power cord for the external PSU is required but is not supplied with the module.
Page 174: Digital Station 16/30
9.4.2 Digital Station 16/30 IP Office 500 Digital Station modules can be used to add additional DS ports to an IP Office system. The module is available in 16 and 30 port variants, referred to as the IP500 Digital Station 16 and IP500 Digital Station 30 respectively. Feature Details Supported on...
Page 175 Ports Description DC I/P DC power input port. Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the expansion module. A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module.
Page 176: Digital Station 16A/30A
9.4.3 Digital Station 16A/30A These modules can be used to add additional ports for Avaya digital (non-IP) extensions. The module is available in 16 and 30 port variants, referred to as the IP500 Digital Station 16A and IP500 Digital Station 30A respectively.
Page 177 Ports Description DC I/P DC power input port. Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the expansion module. A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module.
Page 178 RJ21 Cable Pin Out The following pin-out is used for the RJ21 ports. 1st RJ21 Connector 2nd RJ21 Connector Port Wire Port Wire White/Blue White/Blue Ring Blue/White Ring Blue/White White/Orange White/Orange Ring Orange/White Ring Orange/White White/Green White/Green Ring Green/White Ring Green/White White/Brown White/Brown...
Page 179: Phone
System Components: IP500 Expansion Modules 9.4.4 Phone IP500 Phone modules can be used to add additional PHONE ports to an IP Office system. The module is available in 16 and 30 port variants, referred to as the IP500 Phone 16 and IP500 Phone 30 respectively. Feature Details Supported on...
Page 180 IPO 500 Phone Connections Ports Description DC I/P DC power input port. Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the expansion module. A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module.
Page 181: Feature Keys
System SD card can only be used for Avaya Branch Gateway operation and cannot be used to change modes to IP Office. You also cannot use or change an IP Office SD card for use with an Avaya Branch Gateway system.
Page 182: Embedded Voicemail
Embedded Voicemail The System SD card can be used to provide Embedded Voicemail for the system. Unlicensed, the Embedded Voicemail provided by the system supports 2 simultaneous connections and 15 hours of storage. This can be expanded up to 6 channels by the addition of licenses , each of which enables an additional two channels and an additional 5 hours of...
Page 183: Mounting Kits
System Components: Feature Keys 9.6 Mounting Kits The following mounting kits are available for use with IP Office systems. 9.6.1 IP500 Wall Mounting Kits IP500, IP500 V2 control units and IP500 external expansion modules can be wall mounted. To do this, a wall mounting kit is required in addition to suitable wall fixings.
Page 184: Ip500 Rack Mounting Kit
9.6.2 IP500 Rack Mounting Kit · IP500 Rack Mounting Kit (SAP 700429202) This kit contains all the components required for the rack mounting of a single IP500 V2 control unit, IP500 control unit or IP500 external expansion module. This includes screws for fixing of the brackets to the module, bolts for securing the module in the rack and cable tidy brackets.
Page 185: Phones
System Components: Mounting Kits 9.7 Phones IP Office Release 8.0 supports the following phones and phone add-ons. Availability may depend on location and may be subject to local restrictions. Enhanced Tip and Ring (ETR Port) These phones are only supported on an ETR6 card in a IP500 V2 systems. They are only supported in IP Office Basic Edition - PARTNER®...
Page 186 IP Office Basic Edition - Quick Mode Installation Page 186 IP Office 8.0 15-601042 Issue 24i (20 December 2011)
Page 187 System Components: Phones 9.7.1 1403 This phone is supported with IP Office Release 6.0 and higher. 1603 Feature 1403 Connects via DS port. IP Office Release Programmable Buttons Headset Socket Handsfree Speaker/ Microphone Message Waiting Lamp Display 2 x 16 backlit. Supported Add-Ons None Upgradeable Firmware...
Page 188 9.7.2 1408 This phone is supported with IP Office Release 6 and higher. 1408 Feature 1408 Connects via DS port. IP Office Release 6.0+ Programmable Buttons Headset Socket Handsfree Speaker/Microphone Message Waiting Lamp Display 3 x 24 backlit. Supported Add-Ons None.
Page 189 System Components: Phones 9.7.3 1416 This phone is supported with IP Office Release 6 and higher. 1416 Feature 1416 Connects via DS port. IP Office Release 6.0+ Programmable Buttons Headset Socket Handsfree Speaker/ Microphone Message Waiting Lamp Display 4 x 24 Backlit. Supported Add-Ons DBM32 x 3.
Page 190 This single station DECT phone is supported on an IP500 V2 control unit running in Partner Edition mode. The base station uses an ETR port for connection to the IP Office. This phone is no longer available from Avaya and has been superseded by 3920 9.7.5 3920...
Page 191 System Components: Phones 9.7.6 9504 9500 Series phones are supported by IP Office Release 7.0 and higher. The phones provide 4 physical buttons with red and green LEDs. These can be used for up to 12 programmable features. Variant SAP Code 9504 Telephone Charcoal Grey 700500206...
Page 192 9.7.7 9508 9500 Series phones are supported by IP Office Release 7.0 and higher. The phones provide 8 physical buttons with red and green LEDs. These can be used for up to 24 programmable features. The phones support the addition of up to 3 BM12 button modules supporting an additional 24 programmable features (using 12 buttons) per module.
Page 193: Audio Conferencing Unit
9.7.8 Audio Conferencing Unit Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500v2. They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A/DS30A external expansion module.
Page 194: Etr 6, Etr 6D
9.7.9 ETR 6, ETR 6D This phone is supported with IP Office Release 6.0 and higher. It is only supported on an ETR6 card in IP500v2 systems. They are only supported in IP Office Basic Edition - PARTNER® Mode or IP Office Basic Edition - Quick Mode modes running in a North American locale.
Page 195: Etr 18, Etr 18D
System Components: Phones 9.7.10 ETR 18, ETR 18D This phone is supported with IP Office Release 6.0 and higher. It is only supported on an ETR6 card in IP500v2 systems. They are only supported in IP Office Basic Edition - PARTNER® Mode or IP Office Basic Edition - Quick Mode modes running in a North American locale.
Page 196: Etr 34D
9.7.11 ETR 34D This phone is supported with IP Office Release 6.0 and higher. It is only supported on an ETR6 card in IP500v2 systems. They are only supported in IP Office Basic Edition - PARTNER® Mode or IP Office Basic Edition - Quick Mode modes running in a North American locale.
Page 197: M7100
9.7.12 M7100 Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500v2. They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A/DS30A external expansion module.
Page 198: M7208
9.7.14 M7208 Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500v2. They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A/DS30A external expansion module.
Page 199: M7310
9.7.16 M7310 Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500v2. They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A/DS30A external expansion module.
Page 200: M7324
9.7.18 M7324 Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500v2. They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A/DS30A external expansion module.
Page 201: T7000
9.7.20 T7000 Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500v2. They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A/DS30A external expansion module.
Page 202: T7208
9.7.22 T7208 Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500v2. They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A/DS30A external expansion module.
Page 203: T7316
9.7.23 T7316 Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500v2. They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A/DS30A external expansion module.
Page 204: T7316E
9.7.24 T7316E Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500v2. They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A/DS30A external expansion module.
Page 205: T7406, T7406E
9.7.25 T7406, T7406e Avaya M and T-Series phones are supported by IP Office Release 7.0 and higher on an IP500v2. They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A/DS30A external expansion module.
Page 206: Phone Add-Ons
9.8 Phone Add-Ons For IP Office Release 5.0 and higher, the maximum combined number of buttons on buttons modules per system is 1024. T3 DSS modules are not included in the combined limits stated above but are limited to 30 T3 DSS modules (1080 buttons).
Page 207: Dbm32
System Components: Phone Add-Ons 9.8.1 DBM32 The DBM32 add on provides an additional 32 twin-LED programmable buttons for 1416 phones. The units do not require their own power supply connection as they draw power from the phone to which they are connected. ·...
Page 208: Klm Module
9.8.2 KLM Module This type of button module can be used with the M7324 phones to provide additional programmable buttons. For IP Office Basic Edition - Quick Mode, only 1 module can be attached to each phone. Each module requires its own power supply unit.
Page 209: T7316E Kem
System Components: Phone Add-Ons 9.8.3 T7316e KEM This type of button module can be used with the T7316E phones to provide 24 additional programmable buttons. In IP Office Basic Edition - Quick Mode, up to 4 modules can be added, allowing a total of 72 programmable buttons. IP Office Basic Edition - Quick Mode Installation Page 209 IP Office 8.0...
Page 210: Ancilliary Systems
9.9.1 Digitial Mobility Solution Avaya 4100 Series and 7400 Series phones are supported using a Digital Mobility Solution (DMS). This is a DECT system that can be used to support up to 64 handsets. The DMS connects to the IP500 system using a TCM port for each handset.
Page 211: Applications
Manager user can view and alter. Manager is also used to upgrade the software files used by an IP Office system. When running is also acts as a TFTP server from which some Avaya phones can request new software.
Page 212: Monitor
Monitor traces requires a high-level of data and telephony protocol knowledge. However, all IP Office installers and maintainers must understand how to run Monitor when necessary as Avaya may request copies of Monitor traces to resolve support issues.
Page 213: Softphone
The IP Office Video SoftPhone application is the preferred SIP softphone application for use with IP Office systems. It includes IP Office specific features not available in other non-Avaya SIP softphone applications. For IP Office Release 8.0+, the IP Office Video SoftPhone is available as a Mac PC application in addition to the existing Windows PC application.
Page 214: System Status Application (Ssa)
Use of SSA requires an IP Office service user name and password that has been configured for System Status access in the IP Office's security settings. · For IP500 V2 systems, SSA is pre-installed on the system's Avaya SD memory card and can be run by browsing to the IP Office system's IP address.
Page 215: Tapi
Celeron 3 800Mhz XP Professional - AMD Athlon B 65-0MHz Vista Windows 7 Ports Component Location - %ProgramFiles%\Avaya\IP Office\ Ports TAPI2 TAPI\tspi2w.tsp UDP 50797. IP Office Basic Edition - Quick Mode Installation Page 215 IP Office 8.0 15-601042 Issue 24i (20 December 2011)
Page 216: Ip Office Ports
2127 (UDP) PC Wallboard to CCC Wallboard Server. 3478 Port used for STUN requests from the IP Office to the SIP provider. 5005 RTCPMon RTCP Monitoring information from Avaya H323 phones. 5060 UDP/ SIP Line Signalling TCP* 8080 HTTP Browser access to the Delta Server application.
Page 217 System Components: Applications Port Protocol Function 49152 RTP/RTCP Dynamically allocated ports used during VoIP calls for RTP and RTCP traffic. The port range can be adjusted through the System | Gatekeeper tab. 53247 50791 IPO Voicemail To voicemail server address. 50793 IPO Solo From IP Office TAPI PC with Wave drive user support.
Page 218 Ports IP Office Monitor can be used to display IP packet details including the source and destination Port numbers. As well as displaying the port numbers (in decimal), IP Office Monitor also displays the names of more commonly used ports including IP Office specific ports.
Page 219: Physical Ports
· Connection of Avaya digital station phones supported by IP Office. RS232/DTE · Used for control unit maintenance under Avaya guidance. On expansion modules not used. · Emergency power failure ports found on the ETR6 base card. · Only supported on IP500 V2 control unit running in IP Office Basic Edition - PARTNER® Mode or IP Office Basic Edition - Quick Modes.
Page 220: Cables
9.11.1 Cables The IP Office systems are designed primarily for use within an RJ45 structured cabling system using CAT3 unshielded twisted-pair (UTP) cabling and RJ45 sockets. A structured cabling system is one where cables are run from a central RJ45 patch panel in the communications/data room to individual RJ45 sockets at user locations.
Page 221 System Components: Physical Ports Standard IP Office Cables The following are Avaya standard cables available for use with IP Office systems. The maximum length is applicable if the standard Avaya cable is replaced with an alternate cable. Cable Description SAP Code...
Page 222: Analog Port
9.11.2 ANALOG Port These ports are analog trunk ports. The IP400 ATM4 analog trunk cards and IP500 analog trunk cards only support loop- start trunks. The ATM16 Analog Trunk module supports both loop-start and ground-start trunks, switchable within the IP Office configuration.
Page 223: Bri Port (To)
System Components: Physical Ports 9.11.4 BRI Port (To) These ports are BRI To interface ports for connection to external BRI trunk services. Note that BRI ports found on the IP400 So8 module are BRI-S interface ports for connect to ISDN terminal devices, see BRI Port (So). PRI/BRI Trunk Cable This cable is used to connect from IP Office BRI/PRI trunk ports to the line providers network termination equipment.
Page 224: Dc I/P Port
This cable is not suitable for connection from an Avaya 1151D1/B2 power supply unit to a DS phone with a 4450, EU24 or XM24 add-on module. In those cases the cables supplied with the power supply unit and the add-on module should be used.
Page 225: Ef Port
DTE Cables These cables are used for system maintenance and diagnostics under Avaya guidance. They can also be used for connection of RS232 serial terminal adaptor equipment to the IP Office control unit. The cable required depends on the IP Office control unit.
Page 226: Etr Port
9.11.9 ETR Port ETR (Enhanced Tip and Ring) ports are provided by the ETR6 base card. They can be used for the connection of DTMF analog phone devices and Avaya ETR phones. IP Office Basic Edition - Quick Mode Installation Page 226 IP Office 8.0...
Page 227: Expansion Port
This type of port is found on the rear of IP Office control units and external expansion modules. It is used for connecting the external expansion modules to there parent IP Office control unit. The connection between these ports should only be done using an Avaya Expansion Interconnect Cable. No other cable type should be used.
Page 228: Lan Port
9.11.12 LAN Port These ports are found on IP Office control units. They are used for connection to IP LANs and IP devices. All IP Office LAN ports are 10/100Mbps auto-sensing. Operation varies as follows: · IP Office 500 / IP500 V2 The WAN port is not supported on systems running in IP Office Basic Edition - Quick Mode mode.
Page 229: Pf Port
System Components: Physical Ports 9.11.13 PF Port These ports are found on the rear of the IP400 Analog Trunk expansion module. They are analog extension ports that can be used in conjunction with analog loop-start trunks during power failure to the IP Office system. Any phones connected to these ports should be clearly labeled as power fail extensions in accordance with the appropriate national and local regulatory requirements.
Page 230: Phone (Pot) Port
9.11.14 PHONE (POT) Port These ports are analog extension ports. On older IP Office units these ports were labeled as POT ports rather than PHONE ports. PHONE ports on Phone V1/V2 expansion modules can be connected to out-of-building extensions . If this is the case, connection must be made via suitable protective devices (IP Office Barrier Box) at each end and via each building primary protection.
Page 231 System Components: Physical Ports Not used. – · SAP Code: T700047871. IP Office Basic Edition - Quick Mode Installation Page 231 IP Office 8.0 15-601042 Issue 24i (20 December 2011)
Page 232: Pri Port
9.11.15 PRI Port These ports are used for connection to PRI trunk services including E1, T1 and E1-R2. PRI Trunk Cable This cable is used to connect from IP Office PRI trunk ports to the line providers network termination equipment. If that equipment does not use RJ45 sockets, the cable may need to be stripped and rewired or an alternate cable used.
Page 233: Tcm Port (Rj21)
System Components: Physical Ports 9.11.16 TCM Port (RJ21) These ports are found on IP500 Digital Station 16A/30A external expansion modules. These are supported by IP500 V2 systems running IP Office Release 7.0 and higher. They are used for supported M-Series and T-Series digital stations. They are also used for 4100 and 7400 Series phone support by connection to a Digital Mobility Solution system.
Page 234: Licences
9.12 Licences Various IP Office features and applications require entry of license keys into the system's configuration. The license keys are unique 32-character codes based on the feature being activated and the serial number of the feature key dongle installed with the IP Office system. The serial number is printed on the feature key dongle and prefixed with FK.
Page 235: System Edition Licenses
System Components: Licences 9.12.1 System Edition Licenses Essential Edition Additional Voicemail Ports : IPO LIC R6 ESSNTL EDDITION ADD 2 - 229423. For IP500 V2 only. Unlicensed, the Embedded Voicemail provided by the system supports 2 simultaneous connections and 15 hours of storage. This can be expanded up to 6 channels by the addition of licenses, each of which enables an additional two channels.
Page 236: Trunk Licensing
9.12.3 Trunk Licensing The following trunks licenses can be used by a IP Office Basic Edition - Quick Mode system. IP500 Universal PRI (Additional channels) · These licenses are used to enable additional B-channels above the basic 8 on an IP500 PRI-U card. The IP500 PRI-U card supports E1, T1 and E1-R2 PRI modes.
Page 237 System Components: Licences IP Office Basic Edition - Quick Mode Installation Page 237 IP Office 8.0 15-601042 Issue 24i (20 December 2011)
Page 239: Safety Statements
Chapter 10. Safety Statements IP Office Basic Edition - Quick Mode Installation Page 239 IP Office 8.0 15-601042 Issue 24i (20 December 2011)
Page 240: Lithium Batteries
10. Safety Statements The Avaya IP400 Office and IP500 Office modules are intended to be installed by 'Service Personnel' and it is the responsibility of the Service Personnel to ensure that all subsidiary interconnected equipment is wired correctly and also meet the safety requirements of IEC60950 or UL60950 where applicable.
Page 241: Trunk Interface Modules
Safety Statements: Lightning Protection/Hazard Symbols 10.3 Trunk Interface Modules To ensure the validation of the approvals, only the following types of trunk interface cards must be fitted in the following IP Office control units. USA/Canada Product Quad PRI E1 PRI T1 ATM4 Single Dual...
Page 242: Further Information And Product Updates
· Address: 8744 Lucent Blvd., Highlands Ranch, Colorado, 80129 USA · URL: http://support.avaya.com If you need assistance when installing, programming, or using your system, call the Helpline or your Avaya representative. Consultation charges may apply. · Outside the USA If you need assistance when installing, programming, or using your system, contact your Avaya representative.
Page 243: Emc Directive
Safety Statements: Port Safety Classification 10.6 EMC Directive 889/336/ EEC (EMC Directive) CISPR 22:1993 including A1 + A2, AS/NZ 3548:1995 (ROW) WARNING · This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
Page 244: Regulatory Instructions For Use
10.7 Regulatory Instructions for Use 10.7.1 Australia Connection Connection of IP400 Office products must be via a Line Isolation Module with a telecommunications compliance label. BRI Interface During the configuration, ensure "000" emergency number is not barred, by performing the following: ·...
Page 245: China
Safety Statements: Regulatory Instructions for Use 10.7.3 China IP Office Basic Edition - Quick Mode Installation Page 245 IP Office 8.0 15-601042 Issue 24i (20 December 2011)
Page 246: European Union
10.7.4 European Union 1. 999 and 112 calls must not be barred. Doing so will invalidate the approval. 2. All connections at the MDF shall be identifiable by suitable labeling. 3. The CE mark displayed on IP Office equipment indicates the systems compliance with the EMC, LVD, and R&TTE Directives and common technical regulations for Primary Rate and Basic Rate ISDN.
Page 247: Fcc Notification
If trouble is experienced with this equipment, for repair or warranty information, please contact the Technical Service Center at 1-800-242- 2121 or contact your local Avaya representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Page 248 FCC Part 68 Supplier’s Declarations of Conformity Avaya Inc. in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB-168 label identification number complies with the FCC’s Rules and Regulations 47 CFR Part 68, and the Administrative Council on Terminal Attachments (ACTA) adopted technical criteria.
Page 249: Compliance With Fcc Rules
Safety Statements: Regulatory Instructions for Use 10.7.7 Compliance with FCC Rules Transmit and Receive Gain Settings for PRI/T1 and Analog Ports The Gain settings are password controlled for use by qualified installation personnel only and must not be made available to the end user.
Page 251: Index
Index Supported Locales Index Daughter Cards Analog Analog Trunk 19, 168 Phone Barrier Boxes BRI Trunk 19, 169 Phone Region Availability 32, 185 PRI Trunk Port 219, 222 PRI-U Trunk Application Trunk Manager DC I/P Monitor Port System Status Application DCI I/P Port 224 TAPI DECT...
Page 252 Mode H323 Phones 32, 185 Modules Region Availability 32, 185 Trunk Interface Hazard Symbols 240 Monitor Hazardous Substances 9 Components Homologation Statement 240 License Requirements PC Requirements Intercom buttons 101 Protocols Internal calls 101 IP Office Operation in Out of Building Australia Connections 28, 120...
Page 253 Index Region Availability DS Phone 32, 185 H323 Phone 32, 185 Remove SD Card 112, 134, 150 Requirements Cable Access Cable Clearance Enviromental Space Wall Mounting Restore SD Card RoHS 9 RS232/DTE Port Safety Statement 240 SD Card Backup Copy Removal 112, 134, 150 Restore...
Page 255: Ip Office 8.0 15-601042 Issue 24I (20 December
IP Office Basic Edition - Quick Mode Installation Page 255 IP Office 8.0 15-601042 Issue 24i (20 December 2011)
Page 256 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.

Avaya IP Ofice 8.0 Quick Mode Instaltion

1 System Overview

2 Installation Requirements

3 Administration Software

4 IP500 V2 Installation

5 Initial Configuration Using IP Office Web Manager

6 Initial Configuration Using IP Office Manager

7 Additional Processes

8 SD Card Management

9 System Components

10 Safety Statements

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Summary of Contents for Avaya IP Ofice 8.0