Using Your Avaya 1400 Series Telephone; Using Call Appearance When Answering An Incoming Call; Using Call Appearance When Placing Calls; To Transfer The Current Call To Another Extension - Avaya 1416 User Reference

USING YOUR AVAYA 1400 SERIES TELEPHONE

Using Call Appearance When Answering an Incoming Call:

• If you are not active on another call, answer the call using your
handset, headset, or speakerphone (see "Speakerphone").
• If you are active on a call already, place the active call on hold (see
"hold"), and then answer the incoming call.
• If the call appearance for the ringing call is not displayed on the
current Home screen page, use the arrow keys to cycle through the
pages. When you locate the call appearance for the ringing call, press
the corresponding call appearance button.

Using Call Appearance When Placing Calls:

• Pick up the handset or press the
• The system will acquire one of the Call Appearance lines. Begin
dialing the outside number including any outside digits and/or area
code.
• NOTE: When placing a call outside the office, the phone number must
be preceded by a "9" in order to access an outside line on the system.
Transfer: Transfer allows you to transfer a call from your telephone to another
extension.

To Transfer the current call to another extension:

1. While on a call, press
2. When you hear dial tone, dial the extension to which the call is to be
transferred.
3. Do one of the following:
o To transfer the call without announcing it, press
o To announce the call before transferring it, wait for the called party to
answer.
4. When the called party answers, announce the call. If the line is busy or if
there is no answer press
its call appearance button.
5. Press Transfer again to complete the transfer.
To transfer the current call directly to another extension's mailbox
1. While on a call, press
2. When you hear dial tone, dial "#" plus the extension number where the call
is to be transferred.
Transfer.
Drop. Then return to the held call by pressing
Transfer.
to use the speakerphone.
Transfer again.