Troubleshooting; Mobile Computer - Motorola MC17 Product Reference Manual

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Troubleshooting

Mobile Computer

Troubleshooting the Mobile Computer
Table 10-1
Problem
Mobile computer does
not turn on.
Rechargeable
lithium-ion battery did
not charge.
During data
communication, no data
was transmitted, or
transmitted data was
incomplete.
Cause
Lithium-ion battery Charge or replace the lithium-ion battery in the mobile
not charged. computer.
Lithium-ion battery Ensure battery is installed properly. See
not installed properly. Battery on page
System crash. Perform a warm boot. If the mobile computer still does not
turn on, perform a cold boot. See
Series Mobile Computer on page
Mobile Computer is in Place the mobile computer in the Charging cradle. The
a critical suspend mobile computer re-boots and begins charging. Depending
state due to low on how depleted the battery is, the mobile computer may
battery. take up to five minutes before it turns on.
Battery failed. Replace battery. If the mobile computer still does not
operate, try a warm boot, then a cold boot. See
the MC17 Series Mobile Computer on page
Mobile computer Insert mobile computer in the Charging cradle and begin
removed from cradle charging. The battery fully charges in approximately five
while battery was hours.
charging.
Ambient temperature The ambient temperature must be between 0 °C and 40 °C
of the Charging (32 °F and 104 °F).
cradle is too warm or
too cold.
Mobile computer Replace the mobile computer in the Charging cradle, or
removed from reattach the Development cable and re-transmit.
Charging cradle or
unplugged from host
computer during
communication.
Incorrect cable See the System Administrator.
configuration.
Communication Perform setup. See
software was details.
incorrectly installed or
Ensure that Microsoft ActiveSync 4.5 or greater is installed
configured.
on the host computer.
Solution
Connecting the
1-6.
Resetting the MC17
1-15.
Chapter 8, Cradle Installation
Resetting
1-15.
for