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Symptom
No image is displayed on
the "Live" page.
Shortcut icon of the
microphone is not displayed
on "Network" of the PC.
Cannot backup settings or
logs.
Cause/solution
•
Press the [F5] key on the keyboard of the PC or click
the [Live] button.
•
Is the plugin software of the network camera installed?
Refer to the operating instructions of the network
camera in use.
•
Click "Internet Options..." under "Tools" of the menu bar
of Internet Explorer, and then click the [Security] tab.
Click "Internet" in the "Select a zone to view or change
security settings." section. Then, click the [Custom
level...] button to open the "Security Settings" window.
Under "Miscellaneous", select "Enable" for "Access
data sources across domains". Click the [OK] button.
•
Is the Windows component of UPnP added?
Add the component to the PC in use.
•
Download of files using Internet Explorer may be
disabled.
Click "Internet Options..." on the [Tools] menu of
Internet Explorer, and [Security] tab. Then, click the
[Custom level...] button to open the "Security Settings"
window. Under "Downloads", select "Enable" for
"Automatic prompting for file downloads" (except
Internet Explorer 9, Internet Explorer 10, and Internet
Explorer 11). Click the [OK] button. The warning window
will be displayed. Click the [Yes] button.
14 Troubleshooting
Reference pages
9
2
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37
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Operating Instructions
75
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