Table of Contents
Advertisement
14 Troubleshooting
Symptom
Cannot hear audio with
configured directionality
very well.
The directional position of
the audio does not match
the image of the 360°
camera.
Old logs are displayed.
The malfunction notification
button on the "Live" page
does not display the current
status in real time.
74
Operating Instructions
Cause/solution
•
When using the microphone with a 360° camera, check
the following.
–
When the 360° camera and microphone are not
properly attached, the direction of the image and
audio may not match. Check the attachment. (®
Installation Guide)
–
Check if the microphone directionality can be
designated and configured to the type of camera
image. (®page 10)
•
In the following situations, the directionality may
deteriorate.
–
The target person is very far (approx. 6 m (19.6 ft)
or more)
–
The voice of the target person is low, or the target
person is facing in the opposite direction
–
There are many obstacles surrounding the
microphone that reflect sound
–
There is another sound source near the microphone
–
There is very loud noise where the microphone is
used
–
The sound where the microphone is used echoes
frequently
•
Install the firmware of a supported 360° camera.
For information about the firmware of supported 360°
cameras, refer to our website below.
http://security.panasonic.com/pss/security/support/info.html
•
Follow the Installation Guide, and attach the 360°
camera and the unit correctly.
•
When [Every time I visit the webpage] is not selected
for [Check for newer versions of stored pages:] in the
[Temporary Internet Files] section, old logs sometimes
may be displayed.
In this case, do the following.
1.
Select "Internet Options..." under "Tools" on the
menu bar of Internet Explorer.
2.
Click the [Settings] button in the [Browsing history]
section on the [General] tab, and then select [Every
time I visit the webpage] for [Check for newer
versions of stored pages:] in the [Temporary
Internet Files] tab or section.
•
Is "Real time" selected for "Alarm status update mode"?
Reference pages
-
-
-
-
18
Advertisement
Table of Contents
