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Symptom
Cannot hear audio.
Cannot hear because the
audio is low.
There is noise in the audio
or the audio is interrupted.
Cause/solution
•
Is the speaker connected correctly and firmly?
Confirm that it is connected correctly and firmly.
•
Is the speaker on the Windows desktop muted?
•
Is the mute on the "Live" page turned off?
•
Is the plugin software installed on the PC?
Confirm that the plugin software "Network Microphone
Plugin" is installed.
•
When using a 360° camera installed in the center of the
unit, the microphone directionality that can be
configured using the unit according to the type of the
camera image to be displayed is limited.
•
Are the "Live" pages of the camera and microphone
displayed on the same PC?
When displaying the "Live" page of the camera, turn off
the audio in the camera settings. Refer to the operating
instructions of the network camera in use for further
information.
•
Is the microphone sensitivity setting too low?
On the audio setup page, try setting the microphone
sensitivity to a higher value.
•
Is the microphone sensitivity setting too high?
•
Are multiple users concurrently connected to the
microphone?
When multiple users are concurrently connected to the
microphone, the audio may contain noise or be
interrupted. Audio may be improved by changing
operation to multicast.
•
Is there sufficient bandwidth on the network?
Reserve sufficient network bandwidth.
•
Is the microphone installed in a place with large
vibrations?
Install the microphone in a place with less frequent
vibrations.
14 Troubleshooting
Reference pages
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2
24
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Operating Instructions
73
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