General Troubleshooting - 3M G5 Operating Instructions Manual

Red + 4sec blank +
Red + 4sec blank........
Blue (at Mic Boom tip)

General Troubleshooting

Problem
No communications. All headsets have
green LED is flashing.
A single headset has green LED flashing
No vehicle alert tone in all headsets.
All headsets will not go into Standby
(silence) when the vehicle leaves the menu
sign.
3M™ Drive-Thru Systems Model G5 and Model XT-1
Operating Instructions
The Base Station you are trying to register your headset to, has more than 20
headsets registered already
Follow the steps below to remove any registered headsets that are not in use any
more.
1. Log into the Base Station
2. Press the Mode key till you see the System Menu
3. Select 04 Registration
4. Select 02 Remove Headsets.
5. Scroll to the number of the headset you want to un-register.
6. Press Enter.
Solid blue, when holding the Volume touch zone, indicates that the headset is
listening for a special key sequence (e.g. for headset deregistration)
Blue flash when vehicle arrives in a lane (in addition to the vehicle present beep
(single beep on Lane1 or double beep on Lane 2).
NOTE: Feature only available in basestation software version 5.20 and higher
Possible Cause
The base station has lost power.
Headsets are not registered to Base
Station.
The Base Station is defective.
Headset is not registered to base station.
Defective headset.
Headset has lost reception to the base
station
No power to the external vehicle detector.
Vehicle detector is "locked up."
The base station alert tone volume is set
too low.
System is in Always On order taking mode.
This is normal when a pulse (air switch)
type of vehicle detector is used.
There is a large metal object near the loop
in the driveway (if a loop is used).
The Loop detector is "locked up."
Defective vehicle detector.
Troubleshooting
Solution
Make sure the power transformer is
plugged into the wall outlet and into the
base station power receptacle. If the LCD
display does not come on, check for power
at the wall outlet.
Register headsets
Call for authorized service.
Register the headset.
If the other headsets register OK, the single
headset needs repair.
Move to a line-of-sight location to establish
communications again.
Plug the vehicle detector into power outlet
or replace the detector fuse.
Remove power to vehicle detector for a few
seconds to reset the detector.
Adjust alert tone volume.
Change the talking mode.
Press the Page switch to silence the menu
microphone.
Remove the object.
Unplug the loop detector from the AC outlet
and plug it back in to reset the detector.
Call for authorized service.
November 6 2014 – Revision 2.1
Page 57 of 77