Before You Contact Us; Returns - TDK veloCD ReWRITER Installation And User Manual

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veloCD ReWRITER : User's Manual

BEFORE YOU CONTACT US

Please gather as much of the following information as possible before contacting us.
The serial number and TLA number of your veloCD ReWRITER. Your serial number can be found both
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on the retail box and on a label on the drive itself. The TLA number appears both on the drive label
and on a sticker at the rear of internal drives.
The version of TDK CD Blender Software you are using, if applicable.
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The latest version of firmware you loaded onto the drive, if applicable.
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The version of the Windows or UNIX operating system you are using.
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The brand name and model number of your computer (e.g., Dell 466/NP, Micron P66PCI
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Powerstation, ALR Evolution V, etc.).
The type of VGA, Super VGA, or other graphics card you use.
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Brand name and model number of any other peripherals you have installed or connected to your
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computer (e.g., CD-ROM, scanner, fax board, network board).

RETURNS

You must receive an RMA (Returned Materials Authorization) number from our Technical Support
Department before any TDK drive can be returned for repair or replacement. Any drive sent to TDK
without an RMA number will not be accepted. Drives must be sent postage prepaid. We recommend
that you insure your shipment, as TDK cannot be held responsible for any damage that may occur
during shipment.