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CHAPTER 9: Troubleshooting
To check the dialing properties:
1
Click or tap
Panel. The Control Panel window opens.
2
Click or tap Printers and Other Hardware or
Hardware and Sound.
3
Click or tap the Phone and Modem Options. The
Phone and Modem Options dialog box opens.
4
Click or tap the Dialing Rules tab.
5
Click or tap the location from which you are dialing,
then click or tap Edit. The Edit Location dialog box
opens.
6
Make sure that all settings are correct.
Disconnect any answering machine, fax machine, or
printer that is on the same line as the modem. Do not
connect these devices to the same telephone line as the
modem.
Make sure that you are not using a digital, rollover, or
PBX line. These lines do not work with your modem.
Check for line noise (scratchy, crackling, or popping
sounds). Line noise is a common problem that can cause
the modem to connect at a slower rate, abort downloads,
or even disconnect. The faster the modem, the less line
noise it can tolerate and still work correctly.
Listen to the line using your telephone. Dial a single
number (such as 1). When the dial tone stops, listen for
line noise. Wiggle the modem cable to see if that makes
a difference. Make sure that the connectors are free from
corrosion and all screws in the wall or telephone wall jack
are secure.
You can also call your telephone service and have the
telephone line checked for noise or low line levels.
Try another telephone line (either a different telephone
number in your house or a telephone line at a different
location). If you can connect on this line, call your
telephone service to fix the original line.
Try connecting with the modem at a lower connection
speed. If reducing the connect speed lets you connect, call
your telephone service. The telephone line may be too
noisy.
(Start), then click or tap Control
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Table of Contents
Troubleshooting
