CHAPTER System Specifications • Preface • Preface • System Block Diagram • Board Layout • Your Gateway Notebook Tour • Hardware Specifications and Configurations...
CHAPTER 1: System Specifications Preface Conventions The following conventions are used in this manual: Sreen Messages Denotes actual messages that appear on screen. Note Gives bits and pieces of additional information related to the current topic. Warning Alerts you to any damage that might result from doing or not doing specific actions.
Features Below is a brief summary of the computer’s many factures: Operating System1 • ® Genuine Windows Vista Home Premium (Service Pack 1) ® Genuine Windows Vista Home Basic (Service Pack 1) Platform1 • ® ® Intel Centrino 2 processor technology, featuring: •...
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CHAPTER 1: System Specifications Display • 13.3" HD 1366 x 768 pixel resolution, high-brightness (200-nit) Gateway Ultrabright™ LED-backlit TFT LCD, supporting simultaneous multi-window viewing • 16:9 aspect ratio • Super slim design • 13.3" HD 1366 x 768 pixel resolution, high-brightness (200-nit) Gateway Ultrabright™...
ACPI 3.0 CPU power management standard: supports Standby and Hibernation power-saving modes • 62.16 W 5600 mAh 6-cell Li-ion battery pack: • 8-hour battery life • Gateway PowerSave 3-pin 65 W AC adapter • ® ENERGY STAR Special Keys and Controls • 86-/87-/91-key keyboard •...
• Page flip • ® 9 function keys, four cursor keys, Windows key, international language support • Capacitive-touch launch keys: Gateway PowerSave and MyBackup, ® Communication , touchpad lock I/O Ports • ™ Multi-in-1 card reader (SD , MMC, MS, MS PRO, xD) •...
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Intel Corporation. About Gateway Since its founding in 1985, Irvine, Calif.-based Gateway has been a technology pioneer, offering award-winning products and world-class service to customers worldwide. Gateway is a wholly owned subsidiary of Acer Inc., the world's third-largest PC...
Your Gateway Notebook Tour Front Component Icon Description Ventilation fan Helps cool internal components. Warning: Do not work with the notebook resting on you lap. If the air vents are blocked, the notebook may become hot enough to harm your skin.
CHAPTER 1: System Specifications Left Component Icon Description Power connector Plug the AC adapter cable into this connector. Monitor port Plug an analog VGA monitor or projector into this port. Ventilation fan Helps cool internal components. Warning: Do not work with the notebook resting on you lap.
Right Component Icon Description Memory card Insert a memory card from a digital camera, MP3 reader player, PDA, or cellular telephone into the memory card reader. The memory card reader supports Memory Stick®, Memory Stick Pro®,MultiMediaCard™, Secure Digital™, and xD-Picture Card™cards.
CHAPTER 1: System Specifications Back Component Icon Description Battery Provides power when the notebook is not plugged into AC power. Bottom Component Icon Description Battery Provides power when the notebook is not plugged into AC power. Battery Slide to unlock the battery. lock...
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Component Icon Description Ventilation Helps cool internal components. slots and Warning: Do not work with the notebook cooling fan resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin.
CHAPTER 1: System Specifications Keyboard Area Component Icon Description Power Press to turn the power on or off. You can also button configure the power button for Sleep/Resume mode. LED on - Notebook is on. ■ Power LED blinking - Notebook is in Sleep or Hybrid Sleep ■...
LCD Panel Component Icon Description Webcam Use to let others see who they are communicating with when making VoIP calls. Microphone Use to talk through when making Voice over Internet Protocol (VoIP) calls.
CHAPTER 1: System Specifications Hardware Specifications and Configurations Processor Item Specification Processor packing uFCPGA Support Processor @ ULV Centrino,PDC, ICPM, 10W CPU Launch On-die L2 Cache Up to 6 MB 1067 MHz TDP (Thermal) Socket type Second Level Cache Item Controller North Bridge GS45...
CHAPTER 2: System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your notebook’s BIOS (Basic Input/Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.
Invoking BIOS Setup Utility The setup function can only be invoked by pressing F2 when “Press <F2> to enter Setup” message is prompted on the bottom of screen during POST. The setup uses a menu driven interface to allow the user to configure their system.
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CHAPTER 2: System Utilities Note: The system information is subject to different models. Parameter Description CPU Type This field shows the CPU type of the system. CPU Speed This field shows the CPU speed of the system. HDD0 Model Name This field shows the model name of HDD installed on primary master.
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Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameter. It allows the user to specify standard IBM PC AT system parameters. Note: The system information is subject to different models.
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CHAPTER 2: System Utilities Parameter Description Format/Option Quiet Boot Determines if Customer Option: Enabled or Logo will be displayed or Disabled not; shows Summary Screen is disabled or enabled. Enabled: Customer Logo is displayed, and Summary Screen is disabled. Disabled: Customer Logo is not displayed, and Summary Screen is enable.
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Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option Supervisor Password Is...
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CHAPTER 2: System Utilities Parameter Description Option Set User Password Press Enter to set the user password. When a user password is set, this password protects the BIOS Setup Utility from unauthorized access. The user can enter the Setup menu only and does not have right to change the value of parameters.
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Setting a Password Follow these steps as you set the user or the supervisor password: Use the w andy keys to highlight the Set Supervisor Password parameter and press the e key. The Set Supervisor Password box appears: Type a password in the Enter New Password field. The password length cannot exceed 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive).
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CHAPTER 2: System Utilities Changing a Password Follow these steps: Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: Type the current password in the Enter Current Password field and press Type a password in the Enter New Password field.
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CHAPTER 2: System Utilities Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes diskette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay.
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Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Description Exit Saving Changes Exit System Setup and save your changes Exit Discarding...
CHAPTER 2: System Utilities BIOS Flash Utility The BIOS flash memory update is required for the following conditions: • New versions of system programs. • New features or options. • Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. Important If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.
General Information Tools Required This chapter contains step-by-step procedures on how to disassemble the notebook computer Gateway EC38 for maintenance and troubleshooting. To disassemble the computer, you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic discharge •...
Disassembly Procedure Flowchart The flowchart gives you a graphic representation on the entire diassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
CHAPTER 3: Machine Disassembly and Replacement Removing the Battery Pack To remove the battery pack: Release the battery lock. Slide the battery latch then remove the battery. Note Battery has been highlighted with the yellow circle as above image shows. Please detach the battery and follow local regulations for disposal. Removing the HDD and RAM Remove three screws on the HDD cover and remove HDD.
Removing the screw on RAM cover and remove Both of RAM. Note RTC battery has been highlighted with yellow circle as above image shows. Please detach the RTC battery and follow local regulations for disposal. Removing the Keyboard Disconnect five latches on the keyboard.
CHAPTER 3: Machine Disassembly and Replacement Remove the FFC behind the keyboard. Remove Touch Pad FFC and lamp FFC. Removing FFC of Main Board Use Tweezers to remove the rubber foot on the back of the notebook. There are five rubber foots. Remove all of the screws on the back of the notebook.
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Remove screws on the upper case. Remove the dummy card.
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CHAPTER 3: Machine Disassembly and Replacement Remove upper case and disconnect the connection between the audio board and upper case. Disconnect all of the FFC on the main board. Remove the FFC of the panel and audio board.
Remove the FFC of Bluetooth and SSD board. Remove the connector of camera and the FFC of card reader board. Removing Wireless Card and Thermal Module Release wireless screw and line and remove wireless card.
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CHAPTER 3: Machine Disassembly and Replacement Release the screw of fan and take it off. Loose 4 screws and remove it.
Removing the Main Board Remove connection CRT board and USB board. Loose 2 screws on the main board.
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CHAPTER 3: Machine Disassembly and Replacement Remove DC in connector and remove the whole main board. Remove 4 screws on the thermal pipe and remove it.
Removing I/O Board and Panel Remove 7 screws on the bezel. Release connection of audio board and panel and remove the panel.
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CHAPTER 3: Machine Disassembly and Replacement Loose 2 screws on SSD board and remove it. Loose 2 screws on the Card Reader board and remove it. Loose 2 screws on audio board and remove it.
Remove 3 screws on VGA board and remove it. Remove 3 screws on USB board and remove it. Note Replace the USB Board need to flash new UUID. Disassembling the LCM Module Remove four bezel mylar. Release four LCM screw under the mylar.
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CHAPTER 3: Machine Disassembly and Replacement Remove the bezel. Remove the bezel. Remove four steal parts to take off panel. Remove LCM cable on the back of panel.
Troubleshooting Use the following procedure as a guide for computer problems. Important The diagnostic tests are intended to test only Gateway products. Non-Gateway products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.
Follow the instructions in the message window. If an error occurs with the internal diskette drive, reconnect the diskette on the system board. If the error still remains: Reconnect the external diskette drive/DVD-ROM module. Replace the external diskette drive/CD-ROM module.
CHAPTER 4: Troubleshooting Memory Check Memory errors might stop system operations, show error messages on the screen, or hang the system. To test the memory: Boot from the diagnostics diskette and start the diagnostics program. (please refer to main board) Go to the diagnostic memory in the test items.
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• If the voltage is not correct, replace the power adapter. • If the voltage is within the range, do the following: • Replace the system board. • If the problem is not corrected, see “Undetermined Problems” on page •...
CHAPTER 4: Troubleshooting Touchpad Check If the touchpad doesn’t work, do the following actions one at a time to correct the problem. Do not replace a non-defective FRU. To check the touchpad: Reconnect the touchpad cables. Replace the touchpad. Replace the system board. After you use the touchpad, the pointer drifts on the screen for a short time.
Index of Error Messages Error Code List Error Codes Error Messages Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (The causes will be shown before “Equipment Configuration Error”) Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh)
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CHAPTER 4: Troubleshooting Error Messages FRU/Action Sequence System battery is dead Test or replace the RTC battery, run the BIOS Setup Utility to reconfigure ■ - Replace and run system time, then reboot the system. Setup System CMOS Test or replace the RTC battery, run the BIOS Setup Utility to reconfigure ■...
Error Messages FRU/Action Sequence Invalid System Test or replace the BIOS ROM. ■ Configuration Data Test or replace the system board. ■ I/O device IRQ conflict Run “Load Default Settings” using the BIOS Setup Utility. ■ Test or replace the RTC battery.
CHAPTER 4: Troubleshooting InsydeH2O BIOS Beep Codes Code Beeps POST Routine Description Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE...
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Code Beeps POST Routine Description 1-3-4-3 RAM failure on data bits xxxx of low byte of memory bus Enable cache before system BIOS shadow 1-4-1-1 RAM failure on data bits xxxx of high byte of memory bus Test CPU bus-clock frequency...
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CHAPTER 4: Troubleshooting Code Beeps POST Routine Description Configure advanced cache registers Initialize Multi Processor APIC Enable external and CPU caches Setup System Management Mode (SMM) area Display external L2 cache size Load custom defaults (optional) Display shadow-area message Display possible high address for UMB recovery Display error messages Check for configuration errors Check for keyboard errors...
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Code Beeps POST Routine Description Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs. One long, two short beeps on checksum failure. Check for SMART drive (optional) Shadow option ROMs...
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CHAPTER 4: Troubleshooting Code Beeps POST Routine Description Initialize error logging Initialize error display function Initialize system error handler PnPnd dual CMOS (optional) Initialize notebook docking (optional) Initialize notebook docking late Force check (optional) Extended checksum (optional) Unknown interrupt Code Beeps POST Routine Description Initialize the chipset...
Code Beeps POST Routine Description Output one beep before boot Boot to Mini DOS Clear Huge Segment Boot to Full DOS Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence The LCD backlight doesn't work.
CHAPTER 4: Troubleshooting Indicator-Related Symptoms Symptom / Error Action in Sequence Indicator incorrectly remains off or on, Reconnect the inverter board. ■ but system runs correctly. Test or replace the inverter board. ■ Test or replace the system board. ■ Power-Related Symptoms Symptom / Error Action in Sequence...
Speaker-Related Symptoms Symptom / Error Action in Sequence In Windows, multimedia programs, no Reinstall the audio driver. ■ sound comes from the computer. Test or replace the speakers. ■ Test or replace the system board. ■ The internal speakers make noise or Test or replace the speakers.
CHAPTER 4: Troubleshooting Symptom / Error Action in Sequence USB does not work correctly. Test or replace the system board. ■ Printer problems. Ensure the “Parallel Port” in the “Onboard Devices ■ Configuration” of BIOS Setup Utility is set to Enabled. Onboard Devices Configuration.
To isolate a failing FRU: Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: • Non-Gateway devices • Printer, mouse, and other external devices • Battery pack •...
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CHAPTER 4: Troubleshooting • If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. • If the problem remains, replace the following FRUs one at a time: • System board •...
Gateway office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Gateway office to order FRU parts for repair and service of customer machines.
CHAPTER 6: FRU(Field Replaceable Unit) List Gateway EC38 FRU List Category Part Name and Description Acer Part No. ACCESORY WIRELESS ANTENNA LEFT 50.PCR0N.013 WIRELESS ANTENNA RIGHT 50.PCR0N.014 WIRELESS&3G COMBO ANTENNA LEFT 50.PCS0N.001 50.PCS0N.002 WIRELESS&3G COMBO ANTENNA RIGHT ADAPTER AP.06501.026 ADAPTER DELTA 65W 19V 1.7X5.5X11 YELLOW ADP-65JH DB A, LV5 LED LF AP.06503.024...
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Category Part Name and Description Acer Part No. BATTERY BT.00605.038 BATTERY PANASONIC LI-ION 3S2P PANASONIC 6 CELL 5800MAH MAIN COMMON W/ HALOGEN FREE BT.00603.080 BATTERY SANYO AS-2009D LI-ION 3S2P SANYO 6 CELL 5600MAH MAIN COMMON W/ HALOGEN FREE BT.00607.082...
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CHAPTER 6: FRU(Field Replaceable Unit) List Category Part Name and Description Acer Part No. KI.SPH01.001 LAN INTEL WLAN 533AN_HMWG SHIRLEY PEAK MM#895401 KI.SPH01.003 LAN INTEL WLAN 512AN_HMWG SHIRLEY PEAK 5100 MM#895373 BT.21100.005 BLUETOOTH BOARD FOXCONN BCM2045 V2 T60H928.11 TOUCHPAD 56.PCR0N.001 OPTION 3G MODULE GTM382EL LC.21300.007 QUALCOMM 3G MODULE GOBI2000...
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Category Part Name and Description Acer Part No. USB BOARD 55.PCR0N.004 TOUCHPAD BUTTON BOARD 55.PCR0N.002 LED BOARD 55.PCR0N.001 CABLE POWER CORD 3PIN EUR 27.AAMVN.002 POWER CORD 3PIN SOUTH AFRICA 27.AAMVN.008 POWER CORD 3PIN DENMARK 27.AAMVN.010 POWER CORD ISRAEL 27.AAMVN.011 POER CORD 3PIN ITALIAN 27.AAMVN.009...
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CHAPTER 6: FRU(Field Replaceable Unit) List Category Part Name and Description Acer Part No. D-SUB SIGNAL CABLE 50.PCR0N.008 USB BOARD CABLE 50.PCR0N.004 SSD TRANSFER BOARD CABLE 50.PCR0N.005 CARD READER BOARD CABLE 50.PCR0N.003 AUDIO BOARD CABLE 50.PCR0N.006 TOUCHPAD BUTTON BOARD CABLE 50.PCR0N.002 TOUCHPAD CABLE 50.PCR0N.009...
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Category Part Name and Description Acer Part No. CAMERA CCD 1.0M SUYIN CN1014-S36D-OV05-R LAVENDER_G 57.PCR0N.001 CASE/COVER/BRACKET ASSEMBLY HDD COVER 42.PCR0N.001 DIMM COVER 42.PCR0N.002 TOUCHPAD BUTTON BOARD BRACKET 33.PCR0N.001 UPPER CASE 60.PCR0N.002 LOWER CASE 60.PCR0N.001 HDD CONNECTOR 20.PCR0N.001 HDD BRACKET 33.PCR0N.002...
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CHAPTER 6: FRU(Field Replaceable Unit) List Category Part Name and Description Acer Part No. LCD BEZEL 13.3" W/CCD HOLE 60.PCR0N.005 LCD SECURING PLATE 33.PCR0N.005 HINGE RIGHT 33.PCR0N.004 HINGE LEFT 33.PCR0N.003 23.PCR0N.001 HDD/HARD DISK DRIVER...
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Category Part Name and Description Acer Part No. HDD SEAGATE 2.5" 5400RPM 160GB ST9160310AS CROCKETT SATA KH.16001.034 LF F/W:0303 HDD TOSHIBA 2.5" 5400RPM 160GB MK1655GSX LIBRA SATA LF KH.16004.006 F/W: FG011J HDD HGST 2.5" 5400RPM 160GB HTS545016B9A300 PANTHER B KH.16007.024...
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CHAPTER 6: FRU(Field Replaceable Unit) List Category Part Name and Description Acer Part No. HEATSINK 60.PCR0N.003 KEYBOARD...
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Category Part Name and Description Acer Part No. KEYBOARD ACER AC4G JM41 INTERNAL 14 STANDARD 87KS BLACK KB.I140A.087 US W/ CANADIAN FRENCH GLOSSY KEYBOARD ACER AC4G JM41 INTERNAL 14 STANDARD 87KS BLACK KB.I140A.083 TURKISH GLOSSY KEYBOARD ACER AC4G JM41 INTERNAL 14 STANDARD 87KS BLACK KB.I140A.081...
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CHAPTER 6: FRU(Field Replaceable Unit) List Category Part Name and Description Acer Part No. LED LCD AUO 13.3" WXGA GLARE B133XW01 V2 LF 220NIT 8MS LK.13305.002 500:1 LED LCD LPL 13.3" WXGA GLARE LP133WH2-TLA3 LF 220NIT 16MS LK.13308.002 500:1 MAIN BOARD MAINBOARD JM31_MS INTEL LF GS45 UMA SU9400 MB.PCR0B.001 MAINBOARD JM31_MS INTEL LF GS45 UMA SU2700...
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Category Part Name and Description Acer Part No. LCD CUSHION 47.PCR0N.002 LCD BUMPER 47.PCR0N.001 DUMMY CARD 42.PCR0N.003 RUBBER FOOT FRONT-MIDDLE 47.PCR0N.004 RUBBER FOOT FRONT-RIGHT 47.PCR0N.005 RUBBER FOOT FRONT-LEFT 47.PCR0N.003 RUBBER FOOT MIDDLE-RIGHT 47.PCR0N.006 NAME PLATE AS3810T 40.PCR0N.001 NAME PLATE AS3810TG 40.PE70N.001...
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CHAPTER 6: FRU(Field Replaceable Unit) List Category Part Name and Description Acer Part No. SCREW M2.0 5.0MM CROSS BNI PATCH 86.PCR0N.004 SCREW M2.0 4.0MM CROSS NI PATCH 86.TQP0N.006 SCREW M2.5 2.5MM CROSS BNI PATCH 86.TQP0N.002 SCREW M2*3 PATCH 86.PCR0N.005 SCREW 86.AAMVN.002 SPEAKER SPEAKER...
APPENDIX Model definition and configuration Information not available at time of printing...
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APPENDIX A: Model definition and configuration Model Country Acer Part No. Description SO-DIMM 1 SO-DIMM 2 HDD 1 (GB) Wireless LAN Bluetooth VoIP Phone...
APPENDIX B: Test compatible components Introduction This notebook’s compatibility is tested and verified by Acer’s internal testing department. ® ® All of its system functions are tested under Windows XP Home, Windows XP Pro environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
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Item Specification USB Printer Samsung ML 1450 Laser Printer Epson Photo830 Printer HP Photosmart 7960 Printer Canon PIXMA IP2000 Printer Lexmark Z52 Printer HP DeskJet 840C Printer USB Speaker JS USB Digital Speaker J-6502 JS USB speaker USBJ268 Comodow USB 3D sound (Adapter)
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APPENDIX B: Test compatible components Item Specification Wireless LAN Card BELKIN N1 Wireless Card Reader Adapter Hagiwara sys-com Compact Flash/Microdrive Adapter Express Card AboCom ExpressCard/34 5in1 Card Reader IEEE1394 Card AboCom ExpressCard/54 1394B-800Mbps AboCom ExpressCard/54 1394A-400Mbps Bluetooth Device Test Bluetooth Cell Phone/Headset Sony Ericsson Bluetooth Headset Motorola HT820 Bluetooth Stereo Headphone Multimedia Card Test...
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APPENDIX C: Online support information This section describes online technical support services available to help you repair your Gateway notebook. If you are a distributor, dealer, ASP, or TPM, please refer your technical queries to your local Acer branch office. Acer branch offices and Regional Business Units may access our website.
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Index top view HDMI out jack AFLASH Utility keyboard webcam USB port Windows 2000 environment battery keyboard or auxiliary input test locating device check BIOS Utility navigating onboard device configuration memory card reader security locating Bluetooth memory check chipset microphone built-in mouse USB port...
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