Page 1 NOTEBOOK REFERENCEGUIDE ®...
Page 3: Table Of Contents
Accessing your online User Guide ..... 2 Gateway contact information ......3 Gateway model and serial number .
Page 4 Contents Using the EZ Pad touchpad ......29 Using the optional EZ Point pointing device ... . 32 Replacing the EZ Point pointing device cap .
Page 5 Recalibrating the battery(ies) ......61 Extending battery life ......62 Maximizing battery performance .
Page 6 Telephone support ....... 130 Before calling Gateway Customer Care ... . 130...
Page 7 Appendix A: Legal Information ... . 133 Index ....... . 143...
Page 8 Contents...
Page 9: Chapter 1: About This Reference
CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...
Page 10: About This Guide
CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive.
Page 11: Gateway Contact Information
Gateway model and serial number The label on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Online Support: Tech Support Phone:...
Page 12: For More Information
CHAPTER 1: About This Reference For more information For more information about your notebook, visit Gateway’s Support page at www.gateway.com or the Web address shown on your notebook’s label. The Support page also has links to additional Gateway documentation and detailed...
Page 13: Chapter 2: Checking Out Your Notebook
CHAPTER2 Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area...
Page 14: Front
CHAPTER 2: Checking Out Your Notebook Front LCD panel release latch Headphone jack Speaker Speaker Battery charge indicator Microphone jack Power indicator Component Icon Description Speakers Provide audio output when headphones or amplified speakers are not plugged in. LCD panel release Slide to open the LCD panel.
Page 15: Left
Left Kensington lock slot Ventilation fan Modular bay S-Video out jack Component Icon Description Kensington™ Secure your notebook to an object by lock slot connecting a Kensington cable lock to this slot. S-Video out jack Plug an S-Video device, such as a television, into this jack.
Page 16: Right
CHAPTER 2: Checking Out Your Notebook Right Memory card reader PC Card slot USB ports USB ports IEEE 1394 port Ethernet jack Modem jack Component Icon Description PC Card slot Insert one Type II PC Card into this slot. For more information, see “Adding and removing a PC Card”...
Page 17: Back
Back Power connector Monitor port Component Icon Description Power connector Plug the AC adapter cable into this connector. Monitor port Plug an analog VGA monitor or projector into this port. For more information, see “Viewing the display on a projector or monitor” on...
Page 18 Connect the optional port replicator to this port. Warning: Power is passed through this port. This docking connection is certified to UL 1950 for use only with port replicators designed for your Gateway notebook. Main battery Provides power when the notebook is not plugged into AC power.
Page 19: Keyboard Area
Keyboard area Power button Optional EZ Point Keyboard pointing Microphone device Optional EZ Point pointing device buttons Status indicators Touchpad Component Icon Description EZ Point Provides all the functionality of a mouse. For more pointing information, see “Using the optional EZ Point pointing device device”...
Page 20 CHAPTER 2: Checking Out Your Notebook Component Icon Description Touchpad Provides all the functionality of a mouse. For more information, see “Using the EZ Pad touchpad” on page Status Inform you when a drive is in use or when a button indicators has been pressed that affects how the keyboard is used.
Page 21: Chapter 3: Setting Up And Getting Started
CHAPTER3 Setting Up and Getting Started • Working safely and comfortably • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a broadband modem or network • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook •...
Page 22: Working Safely And Comfortably
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your notebook, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. •...
Page 23: Setting Up Your Computer Desk And Chair
Setting up your computer desk and chair When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture. • Select a flat surface for your computer desk.
Page 24: Connecting The Ac Adapter
Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged.
Page 25 AC power until the battery charge indicator turns blue. Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see “Gateway contact information” on page...
Page 26: Protecting From Power Source Problems
CHAPTER 3: Setting Up and Getting Started Protecting from power source problems During a power surge, the voltage level of electricity coming into your notebook can increase to levels far above normal levels and cause data loss or system damage. Protect your notebook and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your notebook.
Page 27: Connecting The Dial-Up Modem
Connecting the dial-up modem Your notebook has a built-in 56K modem that you can use to connect to a standard telephone line. Warning To reduce the risk of fire, use only No. 26 AWG or larger (for example, No. 24 AWG) UL-listed or CSA-certified telecommunication line cord for your dialup modem connection.
Page 28: Connecting To A Broadband Modem Or Network
CHAPTER 3: Setting Up and Getting Started Connecting to a broadband modem or network Your notebook has a network jack that you can use to connect to a cable or DSL modem or to a wired Ethernet network. To connect to a cable or DSL modem or to a wired Ethernet network: Insert one end of the network cable into the network jack...
Page 29 To start your notebook: Slide the latch on the front of your notebook, then lift the LCD panel. Press the power button located above the keyboard. For more information about changing the power button mode, “Changing advanced settings” on page...
Page 30: Waking Up Your Notebook
CHAPTER 3: Setting Up and Getting Started Waking up your notebook When you have not used your notebook for several minutes or if you close the LCD panel without turning off your notebook, it may enter a power-saving mode called Sleep. While in Sleep mode, the power indicator flashes.
Page 31: Restarting (Rebooting) Your Notebook
To turn off your notebook: • Click (Start), click the arrow next to the lock icon, then click Shut Down. The notebook turns off. Important If for some reason you cannot use the Shut Down option in Windows to turn off your notebook, press and hold the power button for about five seconds, then release it.
Page 32: Using The Status Indicators
CHAPTER 3: Setting Up and Getting Started Using the status indicators Important If none of the indicators are on, you may need to press F +F1 to toggle the status indicators on. Status indicators inform you when a drive is being used or when a button has been pressed that affects how the keyboard is used.
Page 33: Using The Keyboard
Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations, and the Num Lock keys for the numeric keypad.
Page 34 CHAPTER 3: Setting Up and Getting Started Key type Icon Description System keys Press these colored keys in combination with the F key to perform specific actions. For more information, see “System key combinations” on page Navigation keys Press these keys to move the cursor to the beginning of a line, to the end of a line, up the page, down the page, to the beginning...
Page 35: System Key Combinations
System key combinations When you press the F key and a system key at the same time, your notebook performs the action identified by the text or icon on the key. Press and hold To... , then press this system key...
Page 36 CHAPTER 3: Setting Up and Getting Started Press and hold To... , then press this system key... Turn the optional Bluetooth radio on or off. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.
Page 37: Using The Ez Pad Touchpad
Press and hold To... , then press this system key... Decrease the brightness of the display. Mute the sound. Press the key combination again to restore the sound. For more information, see “Adjusting the volume” on page Increase volume. For more information, see “Adjusting the volume”...
Page 38 CHAPTER 3: Setting Up and Getting Started When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents. Use of the scroll zone may vary from program to program. You can use the EZ-Pad left and right buttons below the touchpad to select objects.
Page 39 To... Do this... Select an Position the object on the pointer over the screen. object. Quickly press and release the left button once. This action is called clicking. Start a Position the program or pointer over the open a file or object.
Page 40: Using The Optional Ez Point Pointing Device
CHAPTER 3: Setting Up and Getting Started Using the optional EZ Point pointing device The EZ Point™ consists of a pointing device and two buttons. Pointing device Right button Left button Button Function Pointing device Move the pointer (arrow) on the screen or ■...
Page 41: Replacing The Ez Point Pointing Device Cap
Important Your notebook was sent from Gateway with the pointing device turned on. For instructions on how to turn the pointing device on or off, see “Turning the touchpad or pointing device on or off” on page For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other pointing device settings, see “Changing the mouse, touchpad, or pointing device settings”...
Page 42: Turning The Touchpad Or Pointing Device On Or Off
CHAPTER 3: Setting Up and Getting Started Turning the touchpad or pointing device on or You can turn the touchpad and optional pointing device on or off, depending on which device you prefer to use. Both the touchpad and pointing device can be turned on at the same time.
Page 43: Adjusting The Brightness
Click the Device Settings tab. Select the device you want to turn on or turn off, then click Enable or Disable. Adjusting the brightness To adjust screen brightness: • Use the increase brightness and decrease brightness keys on the keyboard. For more information, see “System key combinations”...
Page 44: Adjusting The Volume
CHAPTER 3: Setting Up and Getting Started Adjusting the volume You can use the volume control to adjust the overall volume of your notebook. To adjust the overall volume level using hardware controls: • If you are using external speakers, turn the knob on the front of the speakers.
Page 45: Turning Your Wireless Radio On Or Off
Click in the top-right corner of the window to close it. Turning your wireless radio on or off Your Gateway notebook may have a factory-installed wireless radio. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.
Page 46: Ieee 802.11 Wireless Network Radio
CHAPTER 3: Setting Up and Getting Started IEEE 802.11 wireless network radio Your notebook may have an IEEE 802.11 radio for communicating with other computers on a wireless Ethernet network. To turn the wireless IEEE 802.11 radio on or off: •...
Page 47: Chapter 4: Using Drives And Accessories
CHAPTER4 Using Drives and Accessories • Changing modules • Using the CD or DVD drive • Using the memory card reader • Adding and removing a PC Card • Using a port replicator • Installing a printer or other peripheral device •...
Page 48: Changing Modules
CHAPTER 4: Using Drives and Accessories Changing modules Your notebook’s modular bay supports different bay modules, such as a CD drive, DVD drive, combination DVD/CD-RW drive, DVD±RW drive, a second hard drive, a diskette drive, or a secondary battery. Modular bay Modular bay latch Security screw (optional)
Page 49 Remove the optional security screw if your notebook has one. Security screw Slide the bay module release latch. The module moves out slightly. Slide the bay module out. Firmly push the new bay module straight into the bay until the latch clicks into place.
Page 50: Using The Cd Or Dvd Drive
You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos:...
Page 51: Using A Cd Or Dvd
If your drive has this This is your drive Use your drive for... logo... type... Multi-format double Installing programs, layer DVD±RW drive playing audio CDs, playing DVDs, accessing data, ROM/R/RW recording music and data to CD-R or CD-RW discs,...
Page 52: Using The Memory Card Reader
CHAPTER 4: Using Drives and Accessories To insert a CD or DVD: Press the eject button on the CD or DVD drive. After the tray opens slightly, pull the disc tray completely open. Place the disc in the tray with the label facing up, then press down carefully on the disc until it snaps into place.
Page 53: Using A Memory Card
Using a memory card To access a file on a memory card: Click (Start), then click Computer. Double-click the drive letter (for example, the E: drive), then double-click the file name. Removing a memory card Important Do not use the remove hardware icon in the taskbar to remove the memory card.
Page 54 CHAPTER 4: Using Drives and Accessories To insert a PC Card: • Push the card firmly into the PC Card slot, label-side up, until the outer edge of the card is flush with the side of your notebook. To remove a PC Card: Turn off your notebook, then go to Step -OR-...
Page 55: Using A Port Replicator
Eject the PC Card by pressing the eject button again. Using a port replicator Although you can attach devices directly to your notebook, a port replicator lets you make all of those connections at one time. When you travel with your notebook, you merely disconnect from the port replicator instead of unplugging all the devices.
Page 56: Connecting A Usb Device
CHAPTER 4: Using Drives and Accessories IEEE 1394 and USB ports support plug-and-play and hot swapping, which means that your notebook will usually recognize such a device whenever you plug it into the appropriate port. When you use an IEEE 1394 or USB device for the first time, your notebook will prompt you to install any software the device needs.
Page 57: Connecting An Ieee 1394 Device
Connecting an IEEE 1394 device Your notebook has a 4-pin IEEE 1394 port (also known as a Firewire® or i.Link® port) for connecting devices such as a video camera. Important For more information about using the IEEE 1394 port on your device, see your device’s documentation.
Page 58: Adjusting The Display Properties
CHAPTER 4: Using Drives and Accessories Plug the projector’s or monitor’s power cord into an AC power source and turn it on. Windows recognizes the new hardware and the New Display Detected dialog box opens. Select the options for the projector or external monitor, then click OK.
Page 59 Click (Change display settings). The Display Settings dialog box opens. Click monitor 2. Adjust properties such as Resolution or Colors if necessary. To use the external monitor or projector as a “mirror” (duplicate) of the notebook display (both displays have the same content), click to deselect the check box for Extend my Windows desktop onto this monitor.
Page 60: Using The Projector Or Monitor For A Presentation
CHAPTER 4: Using Drives and Accessories Using the projector or monitor for a presentation You can configure your notebook so the settings are correct each time you give a presentation. To use a projector or external monitor for a presentation: Click (Start), All Programs, Accessories then click...
Page 61: Viewing The Display On A Television
Viewing the display on a television The S-Video out jack on your notebook lets you view your notebook display on a television screen using a standard S-Video cable. Important To turn on external video by default, connect the television (or other external video device) before starting your notebook.
Page 62: Ordering Accessories
CHAPTER 4: Using Drives and Accessories Ordering accessories To order accessories, visit the Accessory Store at www.gateway.com. Accessories may not be available in all localities. Automobile/airplane power adapters With an automobile/airplane power adapter, you can save battery power by plugging your notebook into an automobile cigarette lighter or an airplane in-flight power receptacle.
Page 63 Port replicators Although you can attach devices directly to your notebook, a port replicator lets you make all of those connections at one time. When you travel with your notebook, you merely disconnect from the port replicator instead of unplugging all the devices.
Page 64 CHAPTER 4: Using Drives and Accessories...
Page 65: Chapter5 Managing Power
CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery(ies) • Recalibrating the battery(ies) • Extending battery life • Changing notebook power settings...
Page 66: Monitoring The Battery Charge
CHAPTER 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience.
Page 67: Changing Batteries
Replacing the main battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The batteries used in this device may present a fire or chemical burn hazard if mishandled.
Page 68: Installing A Secondary Battery
Installing a secondary battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The batteries used in this device may present a fire or chemical burn hazard if mishandled.
Page 69: Recalibrating The Battery(Ies)
Important If, after completing this procedure, the battery charge indicator still does not show an accurate charge, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see “Gateway contact information” on page...
Page 70: Extending Battery Life
CHAPTER 5: Managing Power Extending battery life Maximizing battery performance To get maximum performance from your notebook battery(ies), we recommend that you initially condition (fully charge and discharge) your new battery(ies) a few times during the first several weeks of use, to let them reach their maximum rated capacity.
Page 71: Using Alternate Power Sources
• Turn off auto-save features in Microsoft Office and other applications. • Copy programs from CDs or DVDs to the hard drive so you do not use battery power by running optical drives. • Use the CD or DVD drive only when necessary. This drive uses a large amount of power.
Page 72: Using Power Saving Modes
CHAPTER 5: Managing Power • Hibernate - (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off. The next time you turn on your notebook, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode.
Page 73: Changing Notebook Power Settings
Changing notebook power settings You can change the function of your notebook’s power button, Sleep system key, and power-saving timers by changing power settings on your notebook. You can customize power settings from the Windows Mobility Center by selecting power plans and adjusting advanced power settings.
Page 74 CHAPTER 5: Managing Power To change the power plan: Click (Start), All Programs, Accessories then click Windows Mobility Center. The Windows Mobility Center window opens. Click (Change power settings). The Select a power plan window opens. Select the power plan you want to use. - OR - Click Change plan settings, modify the power plan you selected, then click Save changes.
Page 75: Changing Advanced Settings
Changing advanced settings Advanced power settings let you assign different power saving modes to the power button and Sleep system key. You can also select which power saving mode is activated when you close the LCD panel. To change advanced power management settings:...
Page 76 CHAPTER 5: Managing Power To turn on Hybrid Sleep mode: On the Select a power plan window, click Change plan settings for the plan you are using. The Change settings for the plan window opens. Click Change advanced power settings. The Power Options dialog box opens.
Page 77: Chapter 6: Traveling With Your Notebook
CHAPTER6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips...
Page 78: Packing Your Notebook
CHAPTER 6: Traveling with Your Notebook Packing your notebook • Remove all peripheral devices and cables. Remember to pack those you will need while traveling. • Pack your notebook securely into a briefcase or hand-carried luggage, and keep it separate from toiletries, liquids, and food.
Page 79: Radio Frequency Wireless Connections
Radio frequency wireless connections Important If your notebook came equipped with an internal embedded wireless device, see “Legal Information” on page 133 for general wireless regulatory guidelines. • Every country has different restrictions on the use of wireless devices. If your notebook is equipped with a...
Page 80: Security
The password feature is very secure, with no easy way to recover a forgotten password. If you forget your password, you must return your notebook to Gateway for service. To create a startup password: Restart your notebook. As soon as you see a startup screen, press F2.
Page 81: Power
Highlight Password on boot, then press E NTER Highlight Enabled, then press E NTER Open the Exit menu, highlight Exit Saving Changes, then press E NTER When you start your computer, you are prompted to enter the user password you set in Step •...
Page 82 • Take your recovery discs in case you need to install an additional driver or software. You can create a Drivers and Applications Recovery disc using the Gateway Recovery Center.
Page 83: Chapter 7: Maintaining Your Notebook
CHAPTER7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery(ies) • Cleaning CDs or DVDs • Recovering your system...
Page 84: Caring For Your Notebook
CHAPTER 7: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: • Be careful not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. •...
Page 85: Cleaning The Exterior
• Cotton swabs • A DVD drive cleaning kit Cleaning the exterior Warning When you shut down your notebook, the power turns off, but some electrical current still flows through your notebook. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets and remove the main and optional secondary battery.
Page 86: Cleaning The Notebook Screen
CHAPTER 7: Maintaining Your Notebook Cleaning the notebook screen Caution A notebook LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners. Use a soft cloth and water to clean the LCD screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth.
Page 87: Cleaning Cds Or Dvds
If you have a spare lithium-ion battery, use one exclusively and keep the other cool by placing it in the refrigerator. Make sure that it is wrapped protectively and that nothing will be dropped on it. Do not freeze the battery.
Page 88: Recovering Your System
Problem solving may also involve re-installing some or all of the notebook’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. Caution To prepare your notebook for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible.
Page 89: Recovering Pre-Installed Software And Drivers
You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from your hard drive.
Page 90 To create discs for recovering pre-installed software and drivers: Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens.
Page 91 If you have enough blank discs of the specified type, click I have enough discs, then click Next. If you do not have enough discs, choose a different disc type, or click Cancel. The disc recording begins. Label the discs as they are completed.
Page 92 Important If you have recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, “Recovering pre-installed software and drivers using recovery discs”...
Page 93 Insert a software and driver recovery disc into the CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run the file Grc_Vista.exe on the disc.
Page 94 Click Next. If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc.
Page 95: Using Microsoft System Restore
Using Microsoft System Restore Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again.
Page 96 CHAPTER 7: Maintaining Your Notebook To restore using Microsoft System Restore: Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. On the left side of the window, click Repair Windows using System Restore, then click Next.
Page 97 Manually creating a restore point To manually create a restore point: Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. On the left side of the window, click Create a restore point or change settings, then click Next.
Page 98: Recovering Your System To Its Factory Condition
To delete everything on your hard drive and re-install all factory software: If you can still run Windows: Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Recovery, then click Next. Your notebook restarts. If you cannot run Windows: Turn on or restart your notebook.
Page 99 To perform a recovery with data backup (recommended), click Recovery with automatic data backup, then click Next. Important Before your hard drive is recovered, your personal files will be automatically backed up to c:\backup. - OR - To perform a full factory recovery without data backup, click Full factory recovery, then click Next.
Page 100: Recovering Your System Using The Windows Dvd
CHAPTER 7: Maintaining Your Notebook Recovering your system using the Windows DVD Important You must have a DVD-capable drive to install Windows Vista. If you install a new hard drive or completely re-format your original hard drive, you must recover your system using the Windows Vista operating system DVD.
Page 101: Chapter 8: Upgrading Your Notebook
CHAPTER8 Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit...
Page 102: Preventing Static Electricity Discharge
CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the main and optional secondary batteries before opening the case.
Page 103: Adding Or Replacing Memory Modules
Adding or replacing memory modules Important Use only memory modules designed for your Gateway notebook. Tools You need a small Phillips screwdriver to replace memory modules. Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in any slot.
Page 104 CHAPTER 8: Upgrading Your Notebook Remove the keyboard screw. Screw Loosen the six memory bay cover screws (these screws cannot be removed). Screws Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite of the thumb notch.
Page 105 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Pull the memory module out of the slot. Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot.
Page 106: Replacing The Hard Drive Kit
If you would like more hard drive capacity, you can replace your original drive with a higher-capacity drive. Hard drive kit To replace the hard drive kit: Create a Drivers and Applications Recovery disc using the Gateway Recovery Center. For more information, “Recovering pre-installed software and drivers” on page...
Page 107 Back up any data you want to transfer to the new hard drive. For more information, see “Backing up files” in your online User Guide. Follow the guidelines under “Preventing static electricity discharge” on page Turn off your notebook.
Page 108 CHAPTER 8: Upgrading Your Notebook Remove the four screws that secure the hard drive to the hard drive bay cover. Screws Screws Remove the cover from the old drive. Place the new drive, label side up, onto the cover so the screw holes line up.
Page 109 Turn on your notebook, open the DVD drive, insert the Windows DVD, close the DVD drive, then restart your notebook. When the prompt “Press any key to boot from CD or DVD” appears, press any key on your keyboard and follow the on-screen instructions.
Page 110 CHAPTER 8: Upgrading Your Notebook...
Page 111: Chapter9 Troubleshooting
CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support...
Page 112: Safety Guidelines
CHAPTER 9: Troubleshooting Safety guidelines Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. For more information about preventing damage from static electricity, “Preventing static electricity discharge”...
Page 113: Troubleshooting
Make sure that your hard drive is not full. • If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction.
Page 114: Diskette Drive (Modular Or External)
CHAPTER 9: Troubleshooting Diskette drive (modular or external) The diskette drive is not recognized • Shut down and restart your notebook. • The modular drive may not be inserted completely into the modular bay. Press the module into the bay, then try to access the diskette again.
Page 115: Display
Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected.
Page 116: Dvd Drives
CHAPTER 9: Troubleshooting • Make sure the notebook is not in Sleep or Hibernate mode. Press the power button. • The notebook may be sending its display to an external monitor or projector. Press F + F4 several times to toggle through the LCD panel, an external monitor or projector, or both.
Page 117 • If you are using the built-in speakers, make sure that nothing is plugged into the headphone jack on the notebook. For the location of the headphone jack, see “Front” on page • If you are using powered speakers, make sure that they are plugged in and turned on.
Page 118: Ethernet
CHAPTER 9: Troubleshooting Ethernet Ethernet troubleshooting is covered under “Networks (wired)” on page 121. File management A file was accidentally deleted • Recover the file from the Recycle Bin by following the instructions in “Deleting files and folders” in your online User Guide.
Page 119: Internet
You see a “Data error” message • This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see “Checking the hard drive for errors” in your online User Guide.
Page 120: Keyboard
CHAPTER 9: Troubleshooting You see an “Unable to locate host” message and are unable to browse the Internet • This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. Double-check the URL or try a different URL.
Page 121: Media Center
Home Premium and Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. The Media Center video display looks bad on your TV Many factors, such as the display type, quality of the video...
Page 122 Quality of video cables—Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from the Gateway Accessory Store. Important Cable connections must be made correctly for optimal video quality.
Page 123 VGA or an S-Video display device and automatically changes the display settings for the type of display device you are using. For more information, review the FAQ topic at www.gateway.com. You want to change display settings to get better TV or DVD image quality •...
Page 124: Memory
CHAPTER 9: Troubleshooting You want to know whether you can play recorded videos on other computers • Yes, you can. A DVR-MS file recorded to DVD can be replayed on another Media Center computer or on a non-Media Center computer that has a DVD player and DVD decoder software (such as PowerDVD).
Page 125: Memory Card Reader
Memory card reader Drive letter for the memory card slot does not appear in the My Computer window • Reboot your notebook. Modem (cable or DSL) The modem does not connect • Make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack.
Page 126 CHAPTER 9: Troubleshooting To check the dialing properties: Click (Start), then click Control Panel. The Control Panel window opens. Click Hardware and Sound. Click the Phone and Modem Options. The Phone and Modem Options dialog box opens. Click the Dialing Rules tab. Click the location from which you are dialing, then click Edit.
Page 127 You cannot connect to the Internet • The ISP may be having technical difficulties. Contact your ISP for technical support. • See if the modem works with a different communications program. The problem may be with just one program.
Page 128 CHAPTER 9: Troubleshooting Click Phone and Modem Options. The Phone and Modem Options dialog box opens. Click the Modems tab. Click your modem, then click Properties. The Modem Properties dialog box opens. Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics.
Page 129: Mouse
Mouse See also “Touchpad or pointing device” on page 129. The external mouse does not work • Make sure that the mouse cable is plugged in correctly. • Shut down and restart your notebook. • Remove all extension cables and switch boxes.
Page 130 CHAPTER 9: Troubleshooting • Make sure that all computers are using the same Subnet Mask. • If you assigned IP addresses to the computers, make sure that all computers have different IP addresses. For home networks, IP addresses should be 192.168.N.N where N is a number you assign between 0 and 254.
Page 131: Networks (Wireless)
You cannot connect to your home network • If your notebook is a member of a domain at your workplace, you may not be able to connect your notebook to your home network workgroup to access shared files or printers on your home network. You may, however, be able to access the Internet through your home network.
Page 132 CHAPTER 9: Troubleshooting To check the signal strength: Click (Start), right-click Network, then click Properties. The Network and Sharing Center window opens. Click View status for the network connection. The Wireless Network Connection Status dialog box opens. The meter shows the signal strength for wireless networking on your computer if other computers with the same network name are within range of your computer.
Page 133: Passwords
The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your notebook is having problems •...
Page 134: Pointing Device
CHAPTER 9: Troubleshooting Pointing device “Touchpad or pointing device” on page 129. Power Your notebook is not working on AC power • Make sure that your AC power adapter is connected correctly to your notebook. For instructions on connecting the AC power adapter, see “Connecting the AC adapter”...
Page 135: Printer
Printer Help For more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooting in the Search Help box, then press E NTER The printer will not turn on • Make sure that the printer is online. Many printers have an online/offline button that you may need to press.
Page 136: Sound
CHAPTER 9: Troubleshooting You see a “Printer queue is full” error message • Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline: Click (Start), then click Control Panel. The Control Panel window opens.
Page 137: Status Indicators
Status indicators The status indicators are not functioning • Make sure the status indicators are turned on. Press +F1 to toggle the indicators. Touchpad or pointing device Touchpad or pointing device is not working • Make sure the touchpad or pointing device is turned on.
Page 138: Telephone Support
If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.
Page 139 Make sure that your notebook is nearby at the time of your call. The technician may have you follow troubleshooting steps. • The label on the bottom of your notebook includes the Gateway Customer Care telephone number. For more information, see “Gateway contact information” on page...
Page 140 CHAPTER 9: Troubleshooting...
Page 141: Legal Information
APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices...
Page 142: Important Safety Information
No. 24 AWG) UL-listed or CSA-certified telecommunication line cord for your dialup modem connection. Your Gateway notebook is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this notebook, it is important that the safety instructions marked on the notebook and in the documentation are followed.
Page 143: Replacement Parts And Accessories
• The notebook was dropped or the cabinet is damaged. • The notebook performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements Wireless guidance Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft.
Page 144: United States Of America
Gateway believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize human contact during normal operation.
Page 145 FCC rules. FCC declaration of conformity Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the notebook. Caution Recycle or dispose of the used notebook properly according to federal, state and local laws.
Page 146 APPENDIX A: Legal Information California Proposition 65 Warning Warning This product contains chemicals, including lead, known to the State of California to cause cancer, birth defects or reproductive harm. Mercury Warning Warning The lamp in this display contains mercury. Do not put in trash. Recycle or dispose as hazardous waste Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products...
Page 147 Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook.
Page 148: Japanese Modem Notice
APPENDIX A: Legal Information Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly.
Page 149: Environmental Information
All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
Page 150 Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
Page 151 Index conserving power extending life AC adapter fuel gauges connecting icons connector installing main international adapters installing multibay accessories latch purchasing life span safety precautions locating acoustic handset coupler managing power airplane power adapters maximizing performance application key monitoring charge arrow keys multibay audio...
Page 152 Index notebook exterior screen cable lock clicking cable modem closing unresponsive program connecting troubleshooting connecting camera AC adapter See digital camera cable modem See digital video camera dial-up modem Caps Lock indicator DSL modem cards external keyboard inserting memory card external monitor inserting PC Card IEEE 1394 device...
Page 153 User Guide power double-clicking printer double-tapping projector dragging scanner drivers speaker recovery discs S-Video (TV) out re-installing television drives changing modular drives video camera diskette wired Ethernet wired network DVD/CD-RW copyright notice DVD±RW hard drive...
Page 154 Index See DVD drive serial number Support DVD±RW drive See DVD drive Gateway Recovery Center re-installing drivers re-installing programs re-installing software eject button hard drive eject hole indicator installing electrostatic discharge (ESD) purchasing EmPower power adapter replacing ergonomics second hard drive...
Page 155 PC Card Windows peripheral devices wireless Ethernet printer scanner second hard drive labels secondary battery Customer Care Internet Microsoft Certificate of troubleshooting Authenticity model number serial number jacks laser printer...
Page 156 Index inserting card MP3 player locating memory cards memory cards supported multimedia adjusting volume removing card using DVD drive troubleshooting mute button using muting sound microphone built-in jack navigation keys Microsoft Certificate of network Authenticity troubleshooting model number network jack modem networking cable...
Page 157 EmPower adapter PC Card extending battery life adding Hibernate mode eject button Hybrid Sleep mode inserting indicator installing international adapter removing management slot plans troubleshooting Sleep mode PC Card slot source problems PCMCIA card SpeedStep settings See PC Card...
Page 158 Index See memory software system rebooting notebook Windows recalibrating battery with Gateway Recovery recharging battery Center recovering with Windows DVD defaults with Windows System drivers Restore programs right-clicking software system Windows safety with Gateway Recovery avoiding repetitive strain Center with Windows DVD...
Page 159 Suspend shortcuts S-Video (TV) out jack opening menu system identification label shutting down notebook system keys Sleep combinations mode locating system key SO-DIMM See memory technical support software Support recovery discs tips before contacting re-installing telephone sound acoustic handset coupler...
Page 160 Index faxes files upgrading general guidelines hard drive connecting device Internet connection port USB port keyboard LCD panel user password Media Center memory memory card reader ventilation modem VGA port mouse video network monitor port passwords projector port PC Cards S-Video out jack pointing device troubleshooting...
Page 161 safely...
Page 162 Index...
Page 164 MAN MYSTIQUE REF GDE V R2 8/07...

This manual is also suitable for:

E-8000 series M460 M465 Mx6000 series Nx550 S-7500n series

Gateway MX6708h Reference Manual

Chapter 1: About this Reference

Chapter 2: Checking out Your Notebook

Chapter 3: Setting up and Getting Started

Chapter 4: Using Drives and Accessories

CHAPTER5 Managing Power

Chapter 6: Traveling with Your Notebook

Chapter 7: Maintaining Your Notebook

Chapter 8: Upgrading Your Notebook

CHAPTER9 Troubleshooting

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Troubleshooting

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