Troubleshooting - D-Link DCS-2000 Manual

Q: Can the Internet Camera be setup as a PC-cam on the computer?
A: No, the Internet Camera is used only on an Ethernet or Fast Ethernet network.
The D-Link DSB-C100, DSB-C300, DSC-350 or DSC-350F can be used as a
PC Camera (Webcam).
Q: Can the Internet Camera be connected on the network if it consists of
only private IP addresses?
A: The Internet Camera can be connected to a LAN with private IP addresses.
Q: Can the Internet Camera be installed and work if a firewall exists on
the network?
A: If a firewall exists on the network, port 80 is open for ordinary data
communication. However, since the Internet Camera transmits image data,
the default port 8481 is also required. Therefore, it is necessary to open port
8481 of the network for remote users to access the Internet Camera.

Troubleshooting

Q: I cannot access the Internet Camera from a web browser?
A1: The possible cause might be the IP Address for the Internet Camera is
already being used by another device. To correct the possible problem, you
need to first disconnect the Internet Camera from the network. Then run the
PING utility (follow the instructions in the Appendix - How to Ping Your IP
Address.)
In Windows 95/98/2000 and Windows NT, check that the IP Address of the
Internet Camera is within the same subnet as your workstation.
§ Click Start, Setting, Control Panel, and the Network icon.
§ Select TCP/IP from the Network dialog box and from the TCP/IP
Properties dialog box click on Specify an IP address.
§ If the Internet Camera is situated on a different subnet than your
workstation, you will not be able to set the IP address from this workstation.
To verify make sure the first 3 sections of the IP address of the Internet
Camera corresponds to the first 3 sections of the workstation. Therefore
the IP address of the Internet Camera must be set from a workstation on
the same subnet.
A2: Other possible problems might be due to the network cable. Try replacing
your network cable. Test the network interface of the product by connecting a
local computer to the unit, utilizing a standard Crossover (hub to hub) Cable. If
the problem is not solved the Internet Camera might be faulty.
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