Troubleshooting - D-Link DCS-960L User Manual

Section 5: Troubleshooting
1. What should I do if i forget my password?
You must reset your camera. Unfortunately, this will change your settings back to the factory default settings. To reset your camera, use an
unfolded paperclip to press and hold the Reset button for 10 seconds while your camera is plugged in.
2. Why does a series of broad vertical white lines appear through out the image?
It could be that the CMOS sensor (a square panel situated behind the lens that measures the light signals and changes it into a digital format so
your computer can present it into an image that you are familiar with) has become overloaded when it has been exposed to bright lights such as
direct exposure to sunlight or halogen lights. Reposition the camera into a more shaded area immediately, as prolonged exposure to bright lights
will damage the CMOS sensor.
3. The camera is producing noisy images. How can I solve the problem?
The video images might be noisy if the camera is used in a very low light environment.
4. Why are no images available through the Web browser?
ActiveX might be disabled. If you are viewing the images from Internet Explorer make sure ActiveX has been enabled in the Internet Options menu.
You may also need to change the security settings on your browser to allow the ActiveX plug-in to be installed.
5. The PIR is not operating well, how can I improve the quality?
• For the Passive Infrared Sensor (PIR) to function properly it is required to have direct line of site to the object. When the room has many obstacles
or the line of site is obstructed by glass, the PIR will not function properly.
• When the environment temperature is too high, the PIR detection will slow down and should not be mistaken for a faulty PIR.
• This Camera can only be installed indoors. Do not install this camera in a place where IR interference can be a problem. IR interference can be
found close to glass doors or windows, where direct sunlight can cause interference or in the path of car headlights.
• Do not install this camera next to or in front of an air conditioner outlet or vent.
• Do not install this camera close to wireless devices with high frequencies as the PIR is easily affected by RF radiation.
• The PIR functions best when detecting lateral movements. Radial movements cannot be detected as well as lateral movements.
• Do not install this camera directly under an extremely bright light. The PIR cannot fully suppress a bright white light.
• Any movements from an object with a normal body temperature, like humans or animals, can be detected. To avoid any malfunctions, install
this camera at the proper height.
• Install this camera on a firm, static, anti-shock surface.
D-Link DCS-960L User Manual

Troubleshooting

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