Troubleshooting - D-Link DCS-936L User Manual

Section 4 - Troubleshooting
1. Why is the camera view hazy or bright when using night vision mode?
The IR night vision lights on your camera may be reflecting off of a nearby surface or window. Try repositioning your camera to avoid reflections
or glare.
2. What can I do if I forget my camera password?
If you forget your password, you will need to perform a hard reset of your camera. This process will change all your settings back to the factory
defaults. To reset your camera, please use an unfolded paperclip to press and hold the reset button for at least 10 seconds while your camera is
plugged in.
3. What can I do if my camera is not working correctly?
First, reset the camera and try setting the camera up again.
To make sure your hardware is installed correctly, make sure that:
• the power LED is solid green
• your Internet connection is working
• your router's LAN & WAN connections are working
• your router supports UPNP
• your camera is on the same network as your mobile device
• both your mobile device and camera have a working Internet connection
If your camera is still not working, check your router and make sure it has the latest firmware.
D-Link DCS-936L User Manual

Troubleshooting

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