How To Set-Up Your Dps Voicemail Service; Dps Troubleshooting; Dect Handsets - NetComm NB16WV Quick Start Manual

How to Set-up your DPS
Voicemail Service
To set-up your voicemail service simply dial * 0 (star zero) from your DPS
DECT handset, which will direct you to the voicemail server. Enter your
4 digit PIN number followed by the # key. Once you have entered the
voicemail server the first step is to create a new PIN number. Once this has
been completed continue to follow the prompts to complete the set-up of
your mailbox. To be notified when a voicemail message has been left ACN
recommends enabling email notification via MyAccount. Once your mailbox
is set up, you can dial * 0 (star zero) to retrieve your voicemail messages.

DPS troubleshooting

If your Internet is working but you are unable to make calls please turn
the Netcomm Wireless device off for 30 seconds and then turn the device
back on. Once the LED lights on the device are stable and you are able to
browse the Internet, check to ensure that the telephone LED on the front
panel is solid blue. If the telephone light is flashing blue this means the
Modem Router is attempting to connect to the configured DPS service. If
the telephone light does not turn solid blue, ensure the DECT handset is
powered on, and try these quick tips:
1. If you are unable to make a call check your DPS status in the Netcomm
Wireless Wizard and ensure that it is active and registered to your DECT
handset. In order for you to check the status of your DPS you will need
to log into the Netcomm Wireless Wizard (see page 17), and select the
'Status' tab and check the VoIP status. If the service is registered on
your modem you should see 'Registered'. If the status of your DPS
service is registered and still not functioning try setting up a different
DECT handset.
If the DPS is not registered select 'Switch to VoIP/NAS View' hover
2.
over 'SIP Domain' and click on 'Service Domain'. Check your DPS
settings against 'Entering your Digital Phone Settings' on page 19.
Ensure the correct username and password for your DPS has been
entered and check that SIP Settings have been entered. Save any
changes you have made to your device (some setting changes may
cause your device to reboot and this can take 65 seconds). If your
device reboots, wait for the LED lights on the device to stabilise and
you are able to browse the Internet. Now try making a call to see if this
has resolved your issue.
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3. If not, try factory resetting the Modem Router and re-enter your ADSL
broadband, DPS Account and SIP Settings. Please refer to
'How to manually reconfigure your ADSL and DPS via
Netcomm Wireless Wizard' on page 17.
4. If you have exhausted these troubleshooting steps and your DPS is still
not allowing you to make calls please contact ACN Customer Service
on 1300 881 778.

DEct Handsets

The Netcomm Wireless device supports any DECT handset which has
been approved and carries the A-tick standard. The DECT handset must be
connected to the modem via a standard telephone cable.
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