Troubleshooting - D-Link DCM-202 User Manual

Section 3 - Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DCM-202. Read the following
descriptions if you are having problems. (The examples below are illustrated in Windows
system, the screenshots on your computer will look similar to the following examples.)
Problem: "I cannot access my e-mail or Internet service." (USB Only)
1. Verify that the Power, Cable, and Status, and USB LEDs are lit and not blinking.
2. Verify that the USB LED is green or blinking green.
3. Check all connections:
• Make sure the coaxial cable is securely connected to the cable jack on the back of the cable modem.
• Verify that the USB cable is securely plugged into both the cable modem and the computer.
• Make sure the power adapter is properly plugged into both the cable modem and a wall outlet or surge
protector.
4. Power cycle the cable modem by unplugging the power adapter from its electrical outlet and then plugging it
back into the outlet. Then try accessing the Internet.
5. Power cycle the computer. To do this:
• Power off the computer.
• Unplug the computer from its electrical outlet or surge protector and then plug it back into the electrical
outlet or surge protector.
• Power the computer on.
• Try accessing the Internet.
6. Call your cable operator to verify that their service is two-way. This cable modem is designed for use with
D-Link DCM-202 User Manual

Troubleshooting

XP. If you have a different operating
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