Table of Contents
Related Manuals for Zoom CableModem
Summary of Contents for Zoom CableModem
- Page 1 Zoom CableModem U S E R ’ S M A N U A L External Modem with Ethernet & USB Interfaces...
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Page 2: Table Of Contents
Contents ............... 3 ETTING TARTED ........... 3 ONTACTING ABLE OMPANY ..............4 ACKAGE ONTENTS ............. 5 ..... 6 AMILIARIZING OURSELF WITH ABLE ODEM ........8 NSTALLING ABLE ODEM ........8 NSTALLING THE ABLE ODEM OFTWARE .............11 AKING THE ONNECTIONS ’ ...........15 ODEM OWER... -
Page 3: Getting Started
Contacting Your Cable Company Please fill out the information in the following table before you begin installing your Zoom cable modem. Your cable service pro- vider needs this information to ensure that your modem connects to the Internet successfully. Note: This manual assumes that you have already arranged for cable modem service and established a cable modem account with your cable company. -
Page 4: Package Contents
• Cable modem • Ethernet cable • USB cable • Power adapter • Software on a CD-ROM • Vertical mounting stand. Software CD-ROM Modem Vertical Mounting Stand Power Adapter Ethernet Cable USB Cable Zoom Cable Modem User’s Manual... -
Page 5: You Will Also Need
Note: Because there is great variety in the way cable is installed, Zoom does not provide a coaxial cable to connect your modem to your cable system. Your cable company may provide the appropriate length cable for your use. If the company doesn’t supply the cable, you should buy a coax-... -
Page 6: Familiarizing Yourself With
CD. Familiarizing Yourself with Your Cable Modem Your Zoom cable modem has several LED light indicators on its front panel, so you can monitor its operation and perform trouble- shooting if necessary. The following table defines these lights and explains how to inter- pret them. - Page 7 If you would like to use your cable modem with multiple comput- ers, you can do so by adding a hub, router, or gateway. Zoom of- fers gateway/routers that work with your cable modem. You will also have to contact your cable service provider.
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Page 8: Installing Your Cable Modem
Install your cable modem software first, before connecting the modem hardware. Follow these steps. Your computer should be on. Insert the Zoom CD into your computer’s CD-ROM drive. The CD will start automatically. (If it doesn’t, from the desktop, go to Start | Run and then type d:\setup.exe, where d is the letter of your CD-ROM... - Page 9 When the main menu appears, click Cable Modem Installa- tion Wizard. Be sure to read the Prepare to Install directions, take action as needed, and then click Continue. When the Choose Your Modem dialog box displays, click the selection that matches how you want your cable modem to connect to your computer, either via the Ethernet port or the USB port.
- Page 10 The Zoom PC Resource Checker checks your computer to verify that it has appropriate resources to support your cable modem model. You will see a screen similar to the one below. • If your computer has the recommended resources, click Continue to proceed.
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Page 11: Making The Connections
Making the Connections Connecting your cable modem is simple. Typical connections are shown below. Coaxial Cable Power Adapter USB or Ethernet Cable Note: A splitter, amplifier, and high-pass filter may also be re- quired; your service provider will advise you. The Troubleshoot- ing appendix includes a diagram illustrating such a setup (page 29). - Page 12 Restart your computer. You should see a dialog box similar to the one below. Note: If this dialog box does not display automatically, go to Start |Programs |Zoom Cable Modem |Cable Modem Monitor. Select your computer’s Ethernet NIC card from the dropdown list and click Next.
- Page 13 The following dialog box displays. Click Restart System. The modem starts an automated power-up process that is de- scribed on page 15. Note: The Resource Checker, User Manual, and supplementary software are also installed on your computer during this installation procedure. For removal instructions, see page To Connect via the USB Option Connect the USB cable.
- Page 14 You should see a dialog box similar to the one below. Note: If this dialog box does not display automatically, go to Start |Programs |Zoom Cable Modem |Cable Modem Monitor. Select Zoom Cable Modem from the dropdown list and click Next. The following dialog box displays. Click Restart System.
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Page 15: Rocess
The Modem’s Power-Up Process As your cable modem powers itself up, the lights on the front panel indicate the different stages. When the modem initially pow- ers itself up, the PWR light comes on. After completing a self-test, the cable modem registers with the cable system. While the modem is searching for and registering with the cable system, the SYNC light blinks: At first the light blinks fast;... -
Page 16: The Next Step
Chapter 2 (page 17) for advice. • If you are using Windows 95, or if you are a Macintosh or Li- nux user, your computer’s network settings need to be config- ured. Turn to page 30 for instructions. Zoom Cable Modem User’s Manual... -
Page 17: Configuring Your Browser
Configuring Your Browser An Internet browser is a program used to find and display Web pages. To find a page, the browser must connect to the Inter- net, either via phone lines or a LAN (Local Area Network). If you are using a cable modem, your browser needs to connect to the Internet via a LAN. -
Page 18: Ater
Click the Tools menu, and then Internet Options. 3 3 3 3 In the Internet Properties dialog box, click the Connections tab. 4 4 4 4 On the Connections tab, click the LAN Settings button. Zoom Cable Modem User’s Manual... -
Page 19: Internet Explorer
5 5 5 5 In the Local Area Network (LAN) Settings dialog box, se- lect Automatically detect settings and click OK. Netscape Navigator 1 1 1 1 On the desktop, click the Netscape Navigator icon. 2 2 2 2 From the Edit menu, select Preferences. 3 3 3 3 In the Preferences dialog box, click the Advanced option, and then click Proxies. -
Page 20: Using Your Cable Modem
Internet application. Connecting to the Internet Once you have correctly installed the Zoom cable modem, it will power up and synchronize itself with the cable network. The PWR light, SYNC light, and 10/100 or USB light will light up, indicating that everything is complete. - Page 21 (If you don’t see this icon, you can access the monitor from the computer desktop by clicking Start | Programs | Zoom Cable Modem | Cable Modem Monitor. The system tray icon (and the Status and Activity buttons) can be one of three colors, indicating the modem’s connection status.
- Page 22 Reset Meter Clicking this button clears all traf- fic fields. These lights match the cable mo- Sync Status dem’s front panel lights. Activity (ACT) Clicking this button closes the Hide Details more details screen. Zoom Cable Modem User’s Manual...
- Page 23 A text message that describes the Connecting Status cable modem’s current mode. The cable modem’s MAC ad- C-MAC Address dress. E-MAC Address The NIC card’s MAC address. Serial Number The cable modem’s serial num- ber. The frequency over which the Downstream Frequency (Hz) service provider’s head-end transmits data to the cable mo-...
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Page 24: Removing Your Cable Modem
Ending an Internet Session After you have completed your Internet session, close the browser you are using. The Zoom cable modem will remain connected with the cable system and will be ready to open another session. If You Lose Power... - Page 25 3 3 3 3 When the process is done, the following dialog box displays. Click Finish. 4 4 4 4 Shut down your computer and unplug the cable modem hardware. Important: Be sure to unplug the cable modem hardware before restarting your computer. Note: The Resource Checker, User Manual, and complementary software are also installed on your computer as part of the cable modem installation process.
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Page 26: Appendix A Troubleshooting
Frequently Asked Questions, or FAQs, located on the CD, or visit our Web site. There is also a section describing our Zoom cable modem Monitor Utility (see page 20). This utility is intended to help technicians assist customers quickly and easily. - Page 27 Problem: I want to connect multiple PCs to my cable mo- dem but I don’t know how. Solution: There are numerous ways to do so—for example, Zoom offers wireless and wired Gateway products that serve this purpose—but you should first contact your cable service provider. Appendix A Troubleshooting...
- Page 28 Remove your modem CD or disk (if any) and insert your operating system CD or disk. Be sure to remove the Windows CD when you’re done and reinsert your modem CD or disk if applicable. Zoom Cable Modem User’s Manual...
- Page 29 Problem: The cable modem’s SYNC light blinks for 5 min- utes, goes off, comes on again, and repeats. Solution: Make sure the connection is secure. Check with your cable service provider to make sure that high speed access is available and running. In rare instances, the cable signal may be weak or noisy.
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Page 30: Settings
Settings work Settings, page 31. • Macintosh Network Settings, page 33. Macintosh Network Settings Macintosh Network Settings Macintosh Network Settings • Linux Network Settings Linux Network Settings, page 37. Linux Network Settings Linux Network Settings Zoom Cable Modem User’s Manual... - Page 31 Windows 95 Network Settings To configure network settings on a computer running Windows 95, follow these steps. Remember: Windows 95 does not support USB, so you must use the cable modem’s Ethernet option. Note: The screens depicted in these steps are representative of a typical computer.
- Page 32 Note: Don’t click OK yet. Click to highlight TCP/IP and click Properties. The TCP/IP Properties dialog box displays. Make sure you are at the IP Address tab, and that Obtain an IP address automatically is selected. Zoom Cable Modem User’s Manual...
- Page 33 You will see the Network dialog box again. Click OK to en- able your settings. If prompted to do so, insert your Windows 95 CD-ROM and click OK. If a dialog box appears indicating that it is necessary to restart the computer, do so at this time.
- Page 34 3 3 3 3 4 4 4 4 The Duplicate Configuration dialog box appears. Type a name, such as “Zoom Cable Modem,” and click OK. The Configurations dialog box appears again. Highlight 5 5 5 5 your new configuration—in our example, Zoom Cable Mo- dem—and click Make Active.
- Page 35 In the TCP/IP dialog box, in the Connect via pop-up 6 6 6 6 menu, select Ethernet. In the Configure pop-up menu, se- lect Using DHCP Server. Do not enter anything in the DHCP Client ID field. 7 7 7 7 Close the TCP/IP dialog box.
- Page 36 From the Location: drop-down list box, select New Lo- cation…. In the dialog box, type a name of your choos- ing, such as “Zoom Cable Modem,” and click OK. 3 3 3 3 Under the Configure drop-down tab, choose Built-in Ethernet or Ethernet, depending on your computer type.
- Page 37 This completes the installation of the modem. Most likely, your web browser is set so that the cable modem connects to the Inter- net correctly—it must connect via a LAN. If you need to adjust your browser settings, however, turn to Chapter 2 (page 17) for instructions.
- Page 38 LAN. If you need to adjust your browser settings, however, turn to Chapter 2 (page 17) for instructions. Otherwise, skip to Chapter 3 (page 20) to learn how to get the most out of your modem. Zoom Cable Modem User’s Manual...
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Page 39: Mac Address
Appendix How To Locate Your Ethernet MAC Address If you are using the Ethernet port of your cable modem, you must provide your cable company with your computer’s Ethernet MAC address. If you are unsure how to determine this MAC address, this Appendix explains how. The instructions vary depending on your computer type and operating system. - Page 40 Make sure that the TCP/IP tab is foremost. Find the 12- character Hardware Address (E-MAC address) and note it in the table on page 1. 4 4 4 4 Click Save and close the Network pane. Zoom Cable Modem User’s Manual...
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Page 41: Regulatory Information
Appendix Regulatory Information FCC Part 15 Emissions Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installa- tion. - Page 42 NOTICE NOTICE NOTICE NOTICE This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documen- tation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form. The manufacturer does not warrant that the hardware will work properly in all environments and applications, and makes no warranty or representa- tion, either expressed or implied, with respect to the quality, performance,...