Appendix A Troubleshooting - Zoom CableModem User Manual

Appendix
This section provides tips to troubleshoot your cable modem in
the event of minor problems. By referring to these tips, you
may be able to quickly find a solution and avoid a call to
Technical Support or your cable service provider. You may also
want to refer to the Frequently Asked Questions, or FAQs,
located on the CD, or visit our Web site.
There is also a section describing our Zoom cable modem
Monitor Utility (see page 20). This utility is intended to help
technicians assist customers quickly and easily.
Note: If your cable modem is not responding, the first step
should be to reset it. This may take a few minutes, but it is
frequently the quickest and easiest solution.
IMPORTANT:
If your cable modem's Ethernet interface is plugged into
one computer and you unplug it and plug it into another
computer, you must turn the modem off and then on
again. If you don't, the modem will be unable to recognize
the new computer's NIC card MAC Address, and will be
unable to assign IP address information to the computer
via DHCP.
You also may need to give your cable service provider the
new computer's NIC card MAC address.
26
A
Troubleshooting
Zoom Cable Modem User's Manual