Phonak CROS User Manual
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Phonak CROS User Manual

Behind-the-ear and in-the-ear transmitter
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Manufacturer:
Phonak AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland
EU Representative:
Phonak GmbH
D-70736 Fellbach-Oeffi ngen
Germany
0459
www.phonak.com

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  • Page 1 Manufacturer: Phonak AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland EU Representative: Phonak GmbH D-70736 Fellbach-Oeffi ngen Germany 0459 www.phonak.com...
  • Page 2 Behind-the-Ear and In-the-Ear Phonak CROS transmitter User Guide...

  • Page 3: Table Of Contents

    Contents 1. Welcome 2. Important safety information: Please read before operating your Phonak CROS system for the fi rst time Hazard warnings Information on product safety 3. Phonak CROS system description 4. Step-by-step instructions for using the Phonak CROS system Step 1.
  • Page 4 Step 8. Removing the Phonak CROS transmitter Step 9. Turning off the Phonak CROS transmitter Step 10. Changing the battery 5. Care and maintenance 6. Troubleshooting 7. Wireless Accessories and FM systems Wireless Accessories FM systems 8. Service and warranty 9.

  • Page 6: Welcome

    Please read these user instructions thoroughly in order to benefi t from all the possibilities your new Phonak CROS system has to offer. With proper use and care, you will be able enjoy your Phonak CROS system for many years to come.

  • Page 7: Important Safety Information

    Infrequent use of a Phonak CROS system does not permit a user to attain full benefi t from it. The use of a Phonak CROS system is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading.
  • Page 8 Phonak CROS system batteries are toxic if they are swallowed! Keep out of reach of children and pets. If batteries are swallowed, consult your physician immediately! If you feel pain in or behind your ear, if it is infl ammed...

  • Page 9: Information On Product Safety

    Make sure that you always completely dry your Phonak CROS system after use. Store the Phonak CROS system in a safe, dry and clean place. Do not drop your Phonak CROS system! Dropping onto a hard surface can damage your Phonak CROS system.
  • Page 10 You can return used batteries to your hearing care professional. Remove the battery if you are not using your Phonak CROS system for a long period of time. X-ray radiation (e. g. CT scans, MRI scans) may adversely affect the correct functioning of your Phonak CROS systems.

  • Page 11: Phonak Cros System Description

    Phonak CROS system The following user instructions describe Behind-the-Ear (BTE) and In-the-Ear (ITE) CROS transmitter models. The BTE CROS transmitter can be adapted with a variety of retention systems. The ITE CROS transmitter are available as a HS-model that are situated in the ear canal and a FS-model that are situated only in the bowl of the ear.
  • Page 12 Your hearing care professional will tell you what size of battery you need for your Phonak CROS system. Option A: with Phonak CROS retention Phonak CROS retention Microphone input with microphone protector Switch Battery compartment with ON / OFF switch...
  • Page 13 3. Phonak CROS system description Option B: with Phonak CROS Tip Earpiece: Phonak CROS Tip Retention Microphone input with microphone protector Switch Battery compartment with ON/OFF switch Removal handle...
  • Page 14 Option A: HS-model Option B: FS-model Custom made shell Wax protection system Battery compartment with ON/OFF switch Protected microphone inlet Switch Right or left indicator (right=red, left=blue) Vent...

  • Page 15: Step-By-Step Instructions For Using The Phonak Cros System

    Phonak hearing aid as the receiver. Take the Phonak CROS transmitter in your hand and try out the system controls. This will make it easier for you to feel for and operate the controls later on when...
  • Page 16 Your hearing care professional can configure your Phonak CROS transmitter (push) switch as either a volume control or a program selector. To increase the volume, press the switch on your right instrument*. To decrease the volume, press the switch on your left instrument* (Fig. 1a/1b).
  • Page 17 4. Using your Phonak CROS system Option B: ITE Left Right Decrease Increase volume volume Fig. 1b...

  • Page 18: Step 2. Battery Preparation

    In order to change a hearing program, press the switch displayed (Fig. 1c/1d). Option A: BTE Option B: ITE Fig. 1c Fig. 1d Step 2. Battery preparation Remove the protective foil from the new battery (Fig. 2). Wait for two minutes before inserting to activate the battery.

  • Page 19: Step 3. Inserting The Battery

    4. Using your Phonak CROS system Step 3. Inserting the battery Take the Phonak CROS transmitter in your hand (Fig. 3a/3c) and open the battery door. Insert the battery so that you see the + symbol on the battery (Fig. 3b/3d).

  • Page 20: Step 4. Turning On The Phonak Cros

    Step 4. Turning on the Phonak CROS transmitter The Phonak CROS transmitter is switched on by closing the battery compartment (Fig. 4a/4b). Option A: BTE Option B: ITE Fig. 4a Fig. 4b...
  • Page 21 Phonak CROS transmitter will not work and the battery compartment can be damaged. The Phonak CROS transmitter is now switched on. It can take up to 15 seconds before it starts. (When you wear the hearing aid, you will hear an...

  • Page 22: Step 5. Placing The Phonak Cros Transmitter

    Step 5. Placing the Phonak CROS transmitter This step shows you how to correctly place the Phonak CROS transmitter. The model and the type of retention determines how the Phonak CROS transmitter is placed. The Phonak CROS transmitter is individually programmed for your right or left ear.
  • Page 23 (red mark, see step 5.1) behind your right ear (Fig. 5c). Place the Phonak CROS retention between your thumb and forefi nger (Fig. 5d). Insert the Phonak CROS retention in the upper section of bowl of the ear (Fig 5e).
  • Page 24 Step 5.3 Placing a BTE CROS transmitter with a Phonak CROS Tip With your right hand, place the Phonak CROS transmitter (red mark, see step 5.1) behind your right ear (Fig. 5f). Place the retention between your thumb and forefi nger.
  • Page 25 You have now successfully placed the Phonak CROS transmitter. Now insert your hearing aid by using the specifi c user guide. You place a left Phonak CROS transmitter in the same way (marked in blue, see step 5.1) Step 5.4 Inserting the ITE CROS transmitter (all models) With your right hand, take your Phonak CROS transmitter for the right ear (red mark, see step 5.1) between your...
  • Page 26 Insert the tip of the Phonak CROS transmitter into the ear canal (see the part circled in green in Fig. 5h). Carefully pull on your earlobe and push the Phonak CROS transmitter into the correct position. Ensure that it is positioned securely. In the beginning, please use a mirror to check.

  • Page 27: Step 6. Adjusting The Volume

    4. Using your Phonak CROS system Step 6. Adjusting the volume Your hearing care professional can configure your Phonak CROS transmitter (push) switch as either a volume control or a program selector. To increase the volume, press the switch on your right instrument*.
  • Page 28 Option B: ITE Left Right Decrease volume Increase volume Fig. 6b...

  • Page 29: Step 7. Selecting The Hearing Program

    4. Using your Phonak CROS system Step 7. Selecting the hearing program In order to select or change a hearing program, press the switch displayed in (Fig. 7a/7b). Option A: BTE Option B: ITE Fig. 7a Fig. 7b If you press it again, you change to the next program.

  • Page 30: Step 8. Removing The Phonak Cros Transmitter

    Step 8. Removing the Phonak CROS transmitter Step 8.1 Removing the BTE CROS transmitter with a Phonak CROS retention Grasp the Phonak CROS transmitter by the Phonak CROS retention and carefully remove it from your ear (Fig. 8a). Fig. 8a Step 8.2 Removing the BTE CROS transmitter with...
  • Page 31 Put your thumb behind your lobe (directly behind the hard cartilage, Fig. 8c) and gently press your ear upward to push the Phonak CROS transmitter out of the canal. In order to help it along, make chewing movements with your jaw.

  • Page 32: Step 9. Turning Off The Phonak Cros

    Phonak CROS transmitter and remove it (Fig. 8d). Fig. 8d Step 9. Turning off the Phonak CROS transmitter You can turn off your Phonak CROS transmitter by opening the battery compartment (Fig. 9a/9b). Option A: BTE Option B: ITE Fig. 9a...

  • Page 33: Step 10. Changing The Battery

    4. Using your Phonak CROS system Step 10. Changing the battery Before the battery of the Phonak CROS transmitter is completely empty, your hearing aid will indicate to you that the battery soon needs to be changed with an acoustic signal. Once this happens, you have about 30 minutes (in some cases longer) to change the battery.

  • Page 34: Care And Maintenance

    5. Care and maintenance Diligent and routine care of your Phonak CROS system contributes to outstanding performance and a long service life. Please use the following specifi cations as a guideline: General information Before using hair spray or applying cosmetics, you should remove your Phonak CROS system from your ear, because these products may damage it.
  • Page 35 Never use cleaning agents such as household detergents, soap, etc. for cleaning your Phonak CROS system. If you need to clean your Phonak CROS system intensively, ask your hearing care professional for advice and information on fi lters or drying capsules.

  • Page 36: Troubleshooting

    6. Troubleshooting Phonak CROS system sound softer than usual / no sound First check whether you can adjust and make the sound louder with the volume control. Check whether the battery is correctly inserted and properly fi tted, adjust the fi t if necessary. If there is no improvement, change the battery.
  • Page 37 fi tted. If this is the case, but the problem persists, please consult with your hearing care professional. Pain or infl ammation in your ear Remove the Phonak CROS system and consult with your hearing care professional. If the problem is serious, please contact your physician.

  • Page 38: Wireless Accessories And Fm Systems

    7. Wireless Accessories and FM systems 7.1 Wireless accessories The Phonak CROS system allows the use of wireless accessories with the hearing aid. Phonak has developed a broad range of wireless accessories that allow you to best use and discreetly control your CROS system.
  • Page 39 7. Wireless Accessories and FM systems Phonak is a leader in FM communication. In order to take advantage of the benefi ts of these high-tech radio systems, consult with your hearing care professional. If you already have an FM system and need additional...

  • Page 40: Service And Warranty

    In case of damage caused by third parties or non-authorized service, the Phonak warranty is null and void. This warranty does not cover services performed by a hearing care professional at his or her workplace.

  • Page 41: Compliance Information

    9. Compliance information Europe: Declaration of Conformity Hereby Phonak AG declares that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer.
  • Page 42 The CROS system described in this user guide is certifi ed under: FCC ID: KWC-WHSSAN1 KWC-WHSITE1 Canada IC: 2262A-WHSSAN1 2262A-WHSITE1 Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject...
  • Page 43 9. Compliance information Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 44: Information And Explanation Of Symbols

    This symbol indicates that the products described in these user instructions adhere to the requirements for an application part of Type BF of EN 60601-1. The surface of the CROS system is specified as application part of Type BF.
  • Page 45 10. Information and explanation of symbols EMC and Radio communications compliance label Australia. This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides.
  • Page 46 500 and 1100 hPa is appropriate. The symbol with the crossed-out garbage bin is to make you aware that this CROS system may not be thrown away as normal household waste. Please dispose of old or unused Phonak CROS systems, at...
  • Page 47 Notes...

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