Phonak CROS B-R User Manual
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Phonak CROS B-R User Manual

Phonak CROS B-R User Manual

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Phonak CROS B-R
User Guide

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Summary of Contents for Phonak CROS B-R

  • Page 1 Phonak CROS B-R User Guide...
  • Page 2 This user guide is valid for: Wireless CROS device Phonak CROS B-R 2018 Non wireless charging accessories Phonak Charger Case RIC 2016 Phonak Power Pack 2016 Phonak Mini Charger RIC 2016 This user guide only applies to the CROS device.
  • Page 3 Your CROS device & charger details CROS B-R contains a built-in and non-removable rechargeable lithium-ion battery. Please also read safety information regarding handling rechargeable devices (chapter 16). Please ensure to charge and use the device within operating temperature range: +5° to +40° Celsius (41°...
  • Page 4 Your CROS device and chargers have been developed by Phonak – the world leader in hearing solutions based in Zurich, Switzerland. These premium products are the result of decades of research and expertise and are designed to keep you connected to the beauty of sound! We thank you for making such a great choice and wish you many years of listening pleasure.

  • Page 5: Table Of Contents

    Contents Your CROS device and charger 1. Quick guide 2. Parts of the CROS device & charger Using the charger 3. Preparing the charger 4. Charging the CROS device Using the CROS device 5. Left & right markings 6. Push button 7.

  • Page 6: Quick Guide

    1. Quick guide Charging your devices After placing your devices in the charger, the indicator light will slowly blink until the device is fully charged. When fully charged the indicator light will be constantly on, i.e. solid green light. Left & right CROS device markings Blue marking for left CROS device.
  • Page 7 Firmly press the button using the tip of your finger for 3 seconds until the indicator light blinks. On: One short blink Off: Two short blinks Before using CROS B-R for the first time, it is recommended to charge it for 3 hours.

  • Page 8: Parts Of The Cros Device & Charger

    It is placed on the impaired ear and wirelessly transmits sound to the Phonak hearing aid on the other ear. Phonak CROS B-R + Phonak Audéo B-R hearing aid = Phonak CROS system Phonak CROS B-R only works in connection with a Phonak Audéo B-R hearing aid as the...
  • Page 9 CROS B-R Push button with built-in green indicator light Tube Anchor (optional) Charging contacts Speaker dummy (without earpiece attached)
  • Page 10 Charger Case RIC Cleaning tool Space for drying capsule (cover closed) Space for earpieces Charging inserts with left/right indicators Space for drying capsule (cover open) Drying capsule (optional)
  • Page 11 Charger Case RIC with optional Power Pack Charger Case RIC Indicator light for power micro-USB connection to external power supply Power Pack micro-USB connection to external power supply Battery check button Indicator light for battery status and external power Power Pack lock and release...
  • Page 12 Mini Charger RIC Charging inserts with left/right indicators micro-USB connection to external power supply Indicator light for power...

  • Page 14: Preparing The Charger

    3. Preparing the charger Connecting the power supply a) Plug the larger end of the charging cable into the power supply. b) Plug the smaller end into the micro-USB port on the charger. c) Plug the power supply into a power outlet. d) The indicator light is green when the charger is connected to the power supply.

  • Page 15: Charging The Cros Device

    CROS B-R contains a built-in and non-removable rechargeable lithium-ion battery. Before using CROS B-R for the first time, it is recommended to charge it for 3 hours. The CROS device must be dry before charging, see chapter 11.
  • Page 16 4.1 Using the Charger Case RIC or Mini Charger RIC Please refer to chapter 3 for how to set up the charger. Insert the devices into the charging inserts. Make sure the left and right markings match the left (blue)/right (red) indicators next to the charging inserts. The devices will automatically switch off when inserted into the charger.
  • Page 18 The indicator light will slowly blink until the devices are fully charged. When fully charged the indicator light will remain on, i.e. solid green light. The charging process will automatically stop when the batteries are fully charged, so the devices can be safely left in the charger.
  • Page 19 Remove the devices from the charging inserts and switch them on, refer to chapter 7. Do not hold the tubes for removing the devices from the charger as this can damage the tube.
  • Page 20 4.2 Using the optional Power Pack Note: The Power Pack is only compatible with the Charger Case RIC. Attach the Power Pack to the Charger Case RIC and lock it. Plug in the micro-USB and connect to an external power supply.
  • Page 21 micro-USB connection to external power source Indicator light battery status: 0%-29% • 30%-59% •• 60%-100% ••• Battery check push button Power Pack lock and release The fully charged Power Pack off ers 7 full charging cycles for a pair of devices. To check the remaining battery capacity of the Power Pack, press the battery check push button (indicator lights will be off otherwise, to preserve battery).

  • Page 22: Left & Right Markings

    5. Left & right markings There is a red or blue marking on the back of the CROS device. This will tell you if it is a left or a right CROS device. Blue marking for left CROS device. Red marking for right CROS device.

  • Page 23: Push Button

    6. Push button The push button has two functions: Short push The push button on your device can have various functions or is not active. This depends on the programming of the CROS device, which is indicated in your individual “Hearing aid instructions”.

  • Page 24: On/Off

    7. On/Off To switch the CROS device on or off, firmly press the button using the tip of your finger for 3 seconds until the indicator light blinks. One short blink = CROS device turns on Two short blinks = CROS device turns off...

  • Page 25: Putting On The Cros Device

    8. Putting on the CROS device Place the CROS device behind your ear. Insert the earpiece into your ear canal. If there is an anchor attached to the earpiece, tuck it into the bowl of your ear to secure your CROS device.

  • Page 26: Removing The Cros Device

    9. Removing the CROS device Pull on the bend of the tube and remove the CROS device from behind the ear. In very rare cases, the dome can remain in your ear canal when removing the device from the ear. In the unlikely case that the dome does get stuck in your ear canal, it is strongly recommended to see a physician for safe removal.

  • Page 27: Operating Conditions

    Therefore you do not have to worry about getting the CROS device exposed to a rain shower or sweat. However, CROS B-R is not intended to be used in water activities that includes chlorinated water, soap, salt water or other liquids with a chemical content.

  • Page 28: Care And Maintenance

    11. Care and maintenance Diligent and routine care of your CROS device and chargers contribute to outstanding performance and a long service life. Please use the following specifications as a guideline. Further information regarding product safety, see chapter 16.2. General information Before using hair spray or applying cosmetics, you should remove your CROS device from your ear, because these products may damage it.
  • Page 29 Daily CROS device: Inspect the earpiece for earwax and moisture deposits. Clean the surfaces with a lint-free cloth or use the small brush provided in the Charger Case RIC. Never use cleaning agents such as household detergents, soap, etc. for cleaning your CROS device. It is not recommended to rinse with water.

  • Page 30: Service And Warranty

    12. Service and warranty Local warranty Please ask the hearing care professional where you purchased your CROS device and chargers about the terms of the local warranty. International warranty Sonova AG offers a one year limited international warranty, valid from the date of purchase. This limited warranty covers manufacturing and material defects in the CROS device and chargers respectively, but not accessories such as tubes, earpieces, external...
  • Page 31 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.

  • Page 32: Compliance Information

    Radio Equipment Directive 2014/53/EU. The full text of the EU Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com (Phonak worldwide locations).
  • Page 33 The wireless model listed on page 2 is certified under: Phonak CROS B-R FCC ID: KWC-RICR IC: 2262A-RICR Canada...
  • Page 34 Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 35 no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...

  • Page 36: Information And Description Of Symbols

    14. Information and description of symbols With the CE symbol, Sonova AG confirms that this product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio Equipment Directive 2014/53/EU. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives.
  • Page 37 This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides. Important information for handling and product safety.
  • Page 38 This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide. Temperature during transportation and storage: –20° to +60° Celsius (–4° to +140° Fahrenheit). Humidity during storage: 0% to 70%, if not in use.
  • Page 39 The symbol with the crossed-out garbage bin is to make you aware that this CROS device as well as chargers and Power Pack may not be thrown away as normal household waste. Please dispose of old or unused CROS device and charger, at waste disposal sites intended for electronic waste, or give your hearing aid and charger to your hearing care professional...

  • Page 40: Troubleshooting

    15. Troubleshooting 15.1 Troubleshooting CROS device Problem Causes CROS device not functioning CROS device switched off Electromagnetic disturbances occurred Battery fully discharged Hearing aid plays two beeps Indication for low battery CROS device will not start up Battery fully discharged Hearing aid plays two beeps Indication for low battery of followed by a melody...
  • Page 41 What to do Press push button for 3 seconds (chapter 1+7) Press push button Insert CROS device into the charger Charge hearing aid (consult the user guide of the hearing aid if necessary) Charge CROS device (chapter 4) Charge CROS device (chapter 4) Contact your hearing care professional if the battery life is not as expected...
  • Page 42 Problem Causes Indicator light on the CROS device CROS device not inserted is off when placed in the charging correctly into charger inserts Charger not connected to power source Battery does not last the whole CROS device not fully charged Battery may need to be replaced 15.2 Troubleshooting charger Problem...
  • Page 43 What to do Insert CROS device correctly into charger (chapter 4) Connect charger to external power supply Charge CROS device (chapter 4) Contact your hearing care professional; a battery replacement may be required What to do Warm the CROS device up. The operating temperature range is +5° to +40°...

  • Page 44: Important Safety Information

    16. Important safety information Please read the information on the following pages before using your CROS system and charging accessories. A CROS system will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use does not permit a user to attain full benefit from it.
  • Page 45 Do not use the CROS The Phonak rechargeable system and charging CROS device and the accessories in explosive Phonak Power Pack contain areas (mines or industrial lithium-ion batteries that areas with danger of can be taken onto airplanes explosions, oxygen rich as carry-on luggage.
  • Page 46 anesthetics are handled) or see a physician for safe where electronic removal. equipment is prohibited. Hearing programs in the If you feel pain in or directional microphone behind your ear, if it is mode reduce background inflamed or if skin noises.
  • Page 47 individuals with cognitive Do not make a wire impairment unsupervised connection from your with this CROS device. If CROS device to any swallowed, consult a external audio sources like physician or hospital radio etc. That could cause immediately as the device injuries on your body or its parts can cause (electric shock).
  • Page 48 15 cm (6 inches) transducers and cables away from the active other than those specified implant. or provided by the • If using a Phonak wireless manufacturer of this accessory, consult the equipment could result in chapter “Important safety increased electromagnetic information”...
  • Page 49 Portable RF For charger, use only communications EN60950- and/or equipment (including EN60601-1 certified peripherals such as equipment with an output antenna cables and rating of 5 VDC. external antennas) should Min. 500 mA. be used no closer than 30 cm (12 inches) to any A CROS system should not part of the device including be fitted with domes / wax...
  • Page 50 16.2 Information on product safety Phonak CROS devices are Protect your CROS device water resistant and not from heat (never leave near waterproof. They are a window or in the car). designed to withstand Never use a microwave or normal activities and...
  • Page 51 Do not drop your CROS Special medical or dental device! Dropping onto a examination including hard surface can damage radiation described below, your CROS device. may adversely affect the correct functioning of your Store your CROS device in CROS system. Remove and the charger if you are not keep it outside the using it for a long period...
  • Page 52 The CROS system has to be Both your CROS device dry before charging. and Power Pack contain Otherwise the charging lithium-ion batteries reliability cannot be with a Watt hour rating guaranteed. <20 Wh which have been tested according Only use approved to UN 38.3 of the “UN chargers and Power Pack Manual of Tests and...
  • Page 54 Notes...
  • Page 56 Your hearing care professional: Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com...

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