Related Manuals for Phonak CROS
Summary of Contents for Phonak CROS
- Page 1 Your ‘Wireless CROS Hearing Aid Slimtube Fitting at Home’ Guide Audiology Department 01483 464108 rsc-tr.Audiology@nhs.net https://www.royalsurrey.nhs.uk/ audiology/ Caring Learning improving Excelling together together Continuously together...
- Page 2 How does the ‘Hearing Aid Fitting at Home’ work? 1) You have had a telephone fitting appointment with one of our audiologists. 2) During this appointment you agreed to proceed with a ‘Hearing Aid Fitting at Home’. 3) We have sent you your Home Fitting ‘Hearing Aid pack’, if you have not yet received this let us know.
- Page 3 How successful is a ‘Hearing Aid Fitting at Home’? • The hearing aid/s we have posted to you have been set to your most recent hearing test. • This means you should be receiving the correct amount of sound from your hearing aid for your hearing loss.
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Page 4: Before We Start
Before we start.. Please be aware of the following safety information and warnings • Batteries can be mistaken for pills. Please ensure they are kept away from medication. • Hearing instruments and batteries can be dangerous if swallowed or used inappropriately. Such actions can lead to serious injury, permanent hearing loss or can even be fatal. - Page 5 Further safety information and warnings • Never put your hearing instrument or batteries in your mouth for any reason, as they are slippery and could be swallowed by accident. • Ensure your hands are clean when handling the hearing instrument and its parts. •...
- Page 6 Lockable Battery Drawers Are you currently living, or spending a lot of time, with a child below the age of 6 years or are you in close contact with any other individual at risk of gaining access to the batteries in your hearing aid and swallowing them? If yes, please do consider asking us for a hearing aid with a lockable battery drawer.
- Page 7 What is in my ‘Home fitting hearing aid’ pack? Information Hearing aid/s Batteries Pouch Booklet 1) Slimtube and Dome for hearing 2) Slimtube and Dome for CROS Microphone Battery card Caring Learning improving Excelling together together Continuously together...
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Page 8: Step 1: Getting To Know Your Hearing Aid
Step 1: Getting to know your hearing aid Microphone Slimtube Programme input button There are different size domes depending on ear size and severity of your hearing loss Volume Lever Size - Large, Medium, Small Occlusion- Power, Closed, Open Retention wire – for extra support Battery compartment sitting in ear Right or Left... - Page 9 Step 1: Getting to know your CROS Microphone The CROS tube is different as CROS Slimtube Microphone it does not require sound to input travel through it. It is there to hold the device in Programme place over the ear.
- Page 10 Step 2: How do I tell which ear my hearing aid is for? If you have two hearing aids, your hearing aids will have a coloured marker (Red = Right, Blue = Left) at the bottom of the hearing aid to indicate which ear it has been set up for.
- Page 11 CROS Microphone. To switch hearing aid off, open the battery drawer so there is a gap. This disconnects the battery. You will also require to do this with the CROS Microphone. Please see our video https://youtu.be/kPnYgSVdjwc...
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Page 12: Step 4: How To Change The Battery
Step 4: How to change the battery The battery must be inserted the correct way to work and to not cause damage to the hearing aid. New batteries have a bright coloured sticker which needs to be removed. Removing the sticker reveals the positive (+) side of the battery. The other side is negative (-) which has a ring around the edge. - Page 13 Step 5: Can I change the volume of my hearing aid? Yes you can! However, please note that the lever on the CROS Microphone works in a different way to the volume lever on the Hearing Aid. See slide There is a lever on the back of the hearing aid (just above the opening of the battery drawer) which can be pushed to change the overall volume from your hearing aid.
- Page 14 More Information about the volume control on the hearing aid The volume can be changed while your hearing aid is in your ear. You will hear bleeps when changing the volume level, when reaching the volume range limits and returning to the middle (start-up level) of the volume range. There is only a small limit on the volume range so you cannot increase/decrease so far that you will damage your hearing.
- Page 15 This changes the ratio of the sound received from the two devices. Currently it will be set as 50:50 – equal amount of sound from the hearing aid and the CROS microphone is being processed and provided to you. However, if you increase the lever (same movement for turning up the hearing aid), this increases the sound received from the CROS Microphone and decreases sound from the hearing aid.
- Page 16 If the loop system has not been activated on your hearing aid pressing the button will not result in any beeps or changes in your hearing aid settings. Please note that when on an additional programme, the CROS microphone is not active. It will become active again when returning to 1...
- Page 17 More Information about the Loop System and other Programmes on your Hearing Aid If you would like to know more about the loop system, please see Page 15 of the information booklet in your pack. The video on slide 22 also provides additional information for using the loop system with the telephone.
- Page 18 Step 7: How to change you slimtube on the hearing aid? The slimtube and dome should be changed every 3 months as the plastic becomes worn and the dome can start to loosen off the tube. To remove the slimtube from the hearing aid, simply unscrew the tube. Please see our video for guidance.
- Page 19 CROS Microphone The junction for the slimtube works differently on the CROS microphone. Pull the CROS tube down away from the CROS microphone and it will open up the drawer. Remove the tube Place the new tube inside the drawer and push the drawer shut.
- Page 20 Step 8: How to put your hearing aid and CROS microphone in Please see below a link to a short video if you require further guidance on getting your hearing aid in. If after practice you are still having difficulties, please do contact us for help and advice.
- Page 21 When you have switched both devices on and moved them close enough to each other (will do this when you insert them into your ears), the CROS microphone will automatically connect to the hearing aid. It will make an ascending jingle sound.
- Page 22 Step 10: How do I use the telephone with my hearing aid? The best way to hear on the telephone is to hold the phone higher up than you would usually so it is close to microphone of the hearing aid You can also use the loudspeaker on your telephone should you require more assistance to hear telephone conversations.
- Page 23 Step 11: How do I receive more packets of batteries in the future? This is our battery card which entitles our patients to free batteries from the NHS. You will receive 1 packet per hearing aid. During the Covid-19 outbreak, we recommend that you email our Royal Surrey Department for replacement batteries and tubing–...
- Page 24 * Also tubing ** earmould tubing only...
- Page 25 There are different size batteries depending on your hearing aid model. The more powerful your hearing aid, the bigger the hearing aid and the battery it requires. The majority of our hearing aids require the Orange (P13) batteries. The battery size you require will be on your records and the battery card we have provided you.
- Page 26 Step 12: Are there times when I cannot wear my hearing aids? You should take the hearing aids out before you go to bed. We do not recommend hearing aids being worn when sleeping as they can be uncomfortable and cause sores in the ear. You should also remove the hearing aids when you have a bath/shower or are going swimming as the hearing aids are not waterproof.
- Page 27 You will find in “Your Wireless CROS Hearing Aid Fitting” leaflet more detail on how to get used to your wireless CROS hearing aid and if you have any questions please contact us.
- Page 28 Other tips for adjusting to the sound of your hearing aids Your wireless CROS hearing aid is designed to help you hear, but it will not restore normal hearing. The CROS Microphone will not amplify sounds in your worst/non-hearing ear.
- Page 29 Step 14: Communication tactics to use alongside hearing aids It is important to use communication tactics alongside the hearing aids to get the most benefit • Ask people to get your attention first before they start speaking to you • Do not try to have a conversation with someone in a different room •...
- Page 30 Step 15: What equipment works with my hearing aids? Your wireless CROS hearing aid have wireless capability which means they can be linked wirelessly to equipment available on the hearing accessory market. If you are struggling to hear in group situations or when there is background noise, there are wireless external microphones which can be purchased.
- Page 31 You do not need to do this for the CROS slimtube. There is a wax guard on the dome which sometimes needs to be slightly moved out of the...
- Page 32 Step 17: What do I do when there is a fault with my hearing aid? Hearing aids do require regular maintenance to keep them working efficiently. We recommend changing the slimtube and dome every 3 months as mentioned on slide 18. If the hearing aid stops working, we recommend you: •...
- Page 33 Step 18: I have fitted my hearing aid but it is making a strange noise, what can I do? If your hearing aid is whistling, squealing, or buzzing (feedback), you can check the following: • Check that the slimtube is fully pushed into your ear. To check the fitting of your hearing aid, if possible take a photo of the fitting, and email it to us so we can help you.
- Page 34 • Sound being too quiet • Hearing aid falling out or off of your ear • CROS microphone does not appearing to be working/connecting to the hearing aid We will try our best to help in any way we can but we are limited during this time to resolve all problems with hearing aids.
- Page 35 What if my ears are blocked with wax? You will find in “Your Wireless CROS Hearing Aid Fitting” leaflet more detail on what you should do about ear wax. You can also discuss this with the audiologist during your telephone appointment if you are concerned.
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Page 36: Useful Resources
Useful Resources We have a dedicated ‘Audiology Support’ leaflet for other resources available to our patients, such as our local hearing loss services, national charities and Access to Work Click below to access our Audiology Support Leaflet. Audiology Support Services.pdf Caring Learning improving... - Page 37 You have completed your “Hearing Aid Fitting at Home” Your Wireless CROS hearing aid has now been fitted for you! Please keep this presentation and information leaflets to hand while you are adjusting to wearing hearing aids. These will be useful resources for you over the next few weeks.
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