Samsung SVM 400 User Manual page 55

When a caller has selected a language the prompts will continue in the selected language until the SVM 400
releases the call.
When a subscriber (owner of an extension / mailbox) call the SVM 400 and identifies themselves by correctly
entering a passcode. A language will be selected based on the mailbox. Once selected the call (from the sub-
scriber) it will continue until it is released by the SVM 400 or the language is deliberately changed. The mailbox
language selection can be found in page 1 of mailbox programming.
Note: Please check with your Samsung Representative for availability of languages. These must be loaded onto
your system before this feature can be used.
Customizing the Directory to Search on First Name
When a directory name is entered for the extension / mailbox it should be entered as 'last name, first name'. If
the name is entered as 'firstname, lastname' SVM 400 will automatically re-sort it to 'lastname, firstname'. This
format is only important because the directory feature will search on a specific field (first name or lastname) and
the search should be consistent for all entries.
By default the directory system will search on the last name (see option on page 1 of Directory block - 'Search
First Name' = N). If you change this to Y (search on the first name) it will work but the prompt that will play to
callers will still prompt them to enter the last name of the requested party. You must now change the prompt
number on page 2 of the directory block titled 'Enter name'. In a default system this is set to prompt number
0127. Change this to 0139.
Note: Directory names can be entered remotely. This is done by accessing the mailbox, correctly entering a
password, selecting # and then 3. Follow the prompts to enter a directory name.
Remember: For the directory to work properly, each subscriber not only has to enter their own name, but must
also record it.
When a station call forwards to VM (or a group overflows) the call is passed to the SVM 400 and answered by
either the Main Auto Attendant or the mailbox associated with the forward or overflow.
Overflow to Mailbox Sometimes, when the SVM 400 is being used in a 'part time operator' type of applica-
tion, the operator phone or group will ring, and if not answered, the call should go to voice mail. It is easy to
program this. Simply create a mailbox for the station or group that forwards or overflows.
Overflow to Auto Attendant Sometimes, when the SVM 400 is being used in a 'delayed ring' type of applica-
tion, the operator phone or group will ring, and if not answered, the Auto Attendant should pick up. It is easy to
program this. Simply remove the mailbox for the station or group that forwards or overflows.
The above two examples follow a simple rule. Forwarded calls from stations or overflowed calls from a group
will go to the main menu if no mailbox is available. If a mailbox exists the caller will be routed to the mailbox.
If you have been designated as a System Administrator, you may send a message to all mailboxes in the sys-
tem.
G From the mailbox main menu press 6 for mailbox administration.
Press 9 for broadcast messages. This option will only be available if your mailbox has been assigned
G
system administration privileges.
Mailbox Language Selection
O O v v e e r r f f l l o o w w D D e e s s t t i i n n a a t t i i o o n n
Broadcast to All Mailboxes
SVM 400 Technical Manual Page 54
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