Troubleshooting Remote Connections - Lorex ECO 2 Instruction Manual

Troubleshooting

Troubleshooting Remote Connections

Error
• Cannot connect to the
DVR on a local network
• Cannot connect to the
DVR over the Internet
• Cannot connect to the
DVR using a mobile device
136
Possible Causes
• DVR not connected to router
• DVR and computer not on same
network
• Ports not forwarded
• DDNS account not created
• DDNS not enabled on DVR
• DDNS address not entered
correctly
• DVR has not been configured
for Internet connection
• Mobile Port has not been
forwarded
• IP address used from outside
internal network
• Router is blocking DDNS
connection from internal network
Solutions
• Connect an Ethernet cable from the DVR LAN port
to your router, and then reset the DVR using the
power switch
• Ensure your DVR and computer are connected to
the same router
• If your computer is using a WiFi network, try
connecting it to the router using an Ethernet cable
• Port Forward the HTTP port (default: 80), Client
Port (default: 9000), and Mobile Port (default: 1025)
on your router. For details, see "Appendix E:
Internet Setup Wizard (PC only)" on page 111 or see
"Appendix D: What is Port Forwarding And Other
Frequently Asked Networking Questions" on
page 108
• Follow the instructions under "Step 2 of 4: Create
a DDNS Account" on page 56
• Follow the instructions under "Step 3 of 4: Enable
DDNS on the DVR" on page 60
• In Internet Explorer or Safari, enter http://, the
DDNS domain name from the confirmation email in
full, and then colon and HTTP port (for example, 
http://tomsmith.lorexddns.net:80
• Ensure you have followed all the steps in "Setting
up your DVR for Remote Connectivity" on page 51.
See above to troubleshoot remote connections
• Forward the Mobile Port (default: 1025) on your
router. For details, see "Appendix E: Internet Setup
Wizard (PC only)" on page 111 or see "Appendix D:
What is Port Forwarding And Other Frequently
Asked Networking Questions" on page 108
• Use the DDNS address to connect to the DVR
using a mobile application
• Turn off WiFi connection and attempt to connect
using 3G or mobile network
)