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Dell PowerVault 775N Installation And Troubleshooting Manual

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Download this manual See also: Installation Manual
Dell™ PowerVault™ 775N Systems Installation and
Troubleshooting Guide
Introduction
Indicators, Messages, and Codes
Finding Software Solutions
Running System Diagnostics
Troubleshooting Your System
Installing System Options
Installing Drives
Getting Help
Jumpers and Connectors
Abbreviations and Acronyms
Notes, Notices, and Cautions
NOTE:
A NOTE indicates important information that helps you make better use of your computer.
NOTICE:
A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
CAUTION:
A CAUTION indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice.
© 2002 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerVault, Dell OpenManage, Dimension, Inspiron, Dell Precision, OptiPlex, Latitude, and
DellNet are trademarks of Dell Computer Corporation; Intel is a registered trademark of Intel Corporation; Microsoft, MS-DOS, and Windows are
registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.
Initial release: 24 Apr 02

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Summary of Contents for Dell PowerVault 775N

  • Page 1 Trademarks used in this text: Dell, the DELL logo, PowerVault, Dell OpenManage, Dimension, Inspiron, Dell Precision, OptiPlex, Latitude, and DellNet are trademarks of Dell Computer Corporation; Intel is a registered trademark of Intel Corporation; Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.

  • Page 2: Obtaining Technical Assistance

    The System Administrator's Guide provides system operation and management information. The NAS Manager online help provides information for using the NAS management software. The Dell OpenManage Array Manager User's Guide provides information on creating and managing virtual disks, volumes, and RAID arrays.
  • Page 3 Back to Contents Page...

  • Page 4: System Status Indicators

    Back to Contents Page Indicators, Messages, and Codes Dell™ PowerVault™ 775N Systems Installation and Troubleshooting Guide System-Status Indicators Cooling Fan Indicator Codes System Identification Indicators LCD Status Messages Front-Panel Indicators and Features System Messages Back-Panel Indicators and Features System Beep Codes...
  • Page 5 Table 2-1 lists the system's status indicator codes. Figure 2-1. System-Status Indicators Table 2-1. System-Status Indicator Codes Bezel Indicators Back-Panel Indicators Indicator Code Status Caution No power is available to the system. Blue The system is operating normally. Blinking Amber blinking The system has detected an error and requires attention.
  • Page 6 Table 2-2. Front-Panel Features Component Description Power Turns system power off and on. button The button is enabled in the System Setup program. When disabled, the button can only turn system power on. For more information, see the User's Guide and the operating system's documentation. Power Provides information on power status (see "Power Indicator...

  • Page 7: Power Indicator Codes

    Table 2-3. Back-Panel Indicators Component Description Power supply Provides information on power status (see "Power Indicator Codes"). indicators NIC indicators Provides information on NIC status (see "NIC Indicator Codes"). System status Connects to an indicator that can signify when the system is operating correctly or when the system indicator connector needs attention (see "System-Status...

  • Page 8: Power-Supply Indicator Codes

    Indicates that no power is supplied to the system. Blinking Indicates that power is supplied to the system, but the system is in a standby state. For more information on standby states, see your operating system documentation. Power-Supply Indicator Codes Each hot-pluggable power supply has indicators that can provide information on power status, fault, and the presence of power (see Figure...

  • Page 9: Nic Indicator Codes

    Different codes display as drive events occur in the system. For example, in the event of a hard-drive failure, the "drive failed" code appears. After the drive is selected for removal, the "preparing for removal" code appears. After the replacement drive is installed, the "preparing for operation, drive online"...

  • Page 10: Lcd Status Messages

    Table 2-7. NIC Indicator Codes Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid link partner on the network. Activity indicator is amber blinking Network data is being sent or received. Cooling Fan Indicator Codes Each individual fan has a status indicator on the system board adjacent to the respective fan's connector (see Figure...
  • Page 11 NOTE: Before you perform any corrective actions described in Table 2-9, see "Before You Begin" in "Troubleshooting Your System." Table 2-9. LCD Status Messages Line 1 Line 2 Causes Corrective Actions Message Message SYSTEM ID is a unique name, five This message is for information only.
  • Page 12 System board is out of acceptable "Troubleshooting Power Supplies" in "Troubleshooting E0212 VOLT PLANAR voltage range; faulty or Your System." improperly installed system board. Specified microprocessor VRM is Ensure that supported VRMs of the same type are properly E0276 CPU VRM n faulty, unsupported, improperly installed.
  • Page 13 CMOS write/read failure; faulty "Getting Help." E0F04 POST CMOS system board. Microprocessor speed control "Getting Help." E0F04 POST CPU SPEED sequence failure. DMA initialization failure; DMA "Troubleshooting System Memory" in "Troubleshooting E0F04 POST DMA INIT page register write/read failure. Your System." POST DMA REG Faulty system board.

  • Page 14: Solving Problems Described By Lcd Status Messages

    persists, see "Getting Help." NOTE: For the full name of an abbreviation or acronym used in this table, see "Abbreviations and Acronyms." Solving Problems Described by LCD Status Messages When a single message appears on the status LCD, locate the code in Table 2-9 and perform the suggested corrective action.
  • Page 15 size in all banks; faulty properly installed. If the problem persists, see memory module(s). "Troubleshooting System Memory" in "Troubleshooting Your System." Memory modules installed Ensure that all banks contain memory modules Alert! Unsupported memory or incomplete sets in the following bank(s): Bank x in the specified bank are of the same type and size and that they are not the same type and...
  • Page 16 Incorrect configuration Check the System Setup configuration settings Invalid configuration information - please run SETUP program settings in System Setup (see "Using the System Setup Program" in the program; NVRAM_CLR User's Guide). Remove the NVRAM_CLR jumper jumper is installed; faulty (see Figure A-2 for jumper location).
  • Page 17 Embedded xxx initializing PCI device; system (see Figure A-2 for jumper location). If faulty system board. the problem persists, see "Troubleshooting Expansion Cards" in "Troubleshooting Your Error encountered in Plug & Play Configuration Error PCI_n System." initializing PCI adapter. Faulty or improperly "Getting Help."...

  • Page 18: System Beep Codes

    Faulty diskette, "Troubleshooting the Diskette Drive," Write fault CD/diskette drive "Troubleshooting a CD Drive," and Write fault on selected drive assembly, hard drive, or "Troubleshooting Hard Drives" in hard-drive subsystem. "Troubleshooting Your System." NOTE: For the full name of an abbreviation or acronym used in this table, see "Abbreviations and Acronyms."...

  • Page 19: Warning Messages

    3-1-3 Master interrupt-mask register failure. 3-1-4 Slave interrupt-mask register failure. 3-2-2 Interrupt vector loading failure. 3-2-4 Keyboard-controller test "Troubleshooting the Keyboard" in "Troubleshooting Your System." failure. 3-3-1 CMOS failure. "Getting Help." 3-3-2 System configuration check failure. 3-3-3 Keyboard controller not detected.

  • Page 20: Diagnostics Messages

    Diagnostics Messages When you run a test group or subtest in system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist (see "Getting Help"), and then follow the instructions in that section for obtaining technical assistance.

  • Page 21: Finding Software Solutions

    Back to Contents Page Finding Software Solutions Dell™ PowerVault™ 775N Systems Installation and Troubleshooting Guide Installing and Configuring Software Using Software Because most systems have several application programs installed in addition to the operating system, isolating a software problem can be confusing. Software errors can also appear to be hardware malfunctions at first.

  • Page 22: Program Conflicts

    If a specific key or set of keys is pressed at the wrong time, a program may give you unexpected results. See the documentation that came with the application program to make sure that the values or characters you are entering are valid. Ensure that the operating environment is set up to accommodate the programs you use.

  • Page 23: Running System Diagnostics

    If you find a problem that you cannot solve by yourself, the diagnostic tests can provide you with important information you will need when talking to a technical assistance representative. NOTICE: Use the system diagnostics to test only Dell systems. If you use this program with other systems, incorrect system responses or error messages may result. NOTE: To use system diagnostics, connect a keyboard, monitor, and mouse to the system or use the console redirection function on the serial port (COM1).

  • Page 24: Starting System Diagnostics

    For a quick check of the system, select Test All Devices and then select Quick Tests. This option runs only the device tests that do not require user interaction and that do not take a long time to run. Dell recommends that you choose this option first to increase the chance of tracing the source of the problem quickly.

  • Page 25: Run Tests

    The Device Groups menu at the bottom of the screen provides options that enable you to select and run specific diagnostic tests from the diagnostics main screen. Press the left- and right-arrow keys to select the options on the menu. As you move from one menu option to another, a brief explanation of the highlighted option appears on the bottom line of the screen.

  • Page 26: Error Messages

    Parameters Determines how a particular test will be run. Help Displays a list of help topics. Select The Select option in the Device Groups menu allows you to choose one or more devices from a particular device group. Three options are displayed: One, All, and Help. Config Choosing Config from the Device Groups menu displays information about the particular device that is highlighted.

  • Page 27: Troubleshooting Your System

    Back to Contents Page Troubleshooting Your System Dell™ PowerVault™ 775N Systems Installation and Troubleshooting Guide Safety First—For You and Your System Troubleshooting the System Battery Before You Begin Troubleshooting Power Supplies External Connections Troubleshooting System Cooling Checking Specific System Problems...

  • Page 28: External Connections

    Power cables Cables to external devices, such as monitor, mouse, keyboard, and so on System board tray Expansion-card cage External Connections Improperly set switches, controls, and loose or improperly connected cables are the most likely source of problems for the system, monitor, or other peripherals (such as a printer, keyboard, mouse, or other external equipment).

  • Page 29: System Orientation

    A series of beeps emitted by the system "System Beep Codes" in "Indicators, Messages, and Codes." Alert messages from the Dell OpenManage™ Server "Alert Messages" in "Indicators, Messages, and Administrator software Codes." The monitor's power indicator "Troubleshooting the Video Subsystem."...

  • Page 30: Replacing The Bezel

    4. Pull the bezel away from the system (see Figure 5-2). Figure 5-2. Removing the Bezel Replacing the Bezel 1. Fit the tabs on the right end of the bezel into the corresponding slots in the front panel. 2. Rotate the left end of the bezel toward the system to secure the left end of the bezel. 3.

  • Page 31: Replacing The Cover

    Replacing the Cover 1. Ensure that no tools or parts are left inside the system and that any cables are routed so that they will not be damaged by the cover. 2. Align the cover with the cover alignment hooks on the sides of the chassis, and slide the cover forward (see Figure 5- 3.

  • Page 32: Troubleshooting The Keyboard

    The system supports only one monitor attached to either the front or rear video connector. When a monitor is connected to the front panel, the back-panel video, and PS/2 keyboard and mouse connectors are disabled. If two monitors are attached to the system, disconnect one monitor. If the problem is not resolved, continue to step 2. 2.

  • Page 33: Troubleshooting The Mouse

    7. Swap the faulty keyboard with a working keyboard. If the problem is resolved, the faulty keyboard must be replaced. If the problem is not resolved, the controller is faulty (see "Getting Help" for instructions on obtaining technical assistance). Troubleshooting the Mouse Problem System error message indicates a mouse problem Action...

  • Page 34: Troubleshooting A Serial I/O Device

    System error message indicates an I/O port problem Device connected to the port is not working Action 1. Enter the System Setup program (see "Using the System Setup Program" in the User's Guide for instructions) and check the Serial Port settings. If the ports are set to Auto, go to step 3.
  • Page 35 System error message indicates problem Device connected to the port is not working Action 1. Enter the System Setup program and ensure that the USB ports are enabled (see "Using the System Setup Program" in the User's Guide for instructions). 2.

  • Page 36: Inside The System

    3. Ensure that the appropriate drivers are installed and the protocols are bound. 4. Enter the System Setup program and confirm that the NICs are enabled (see "Using the System Setup Program" in the User's Guide). 5. Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed. 6.

  • Page 37: Troubleshooting A Wet System

    Troubleshooting a Wet System Problem Liquid spills Splashes Excessive humidity Action 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the cover (see "Removing the Cover"). 3. Remove all expansion cards installed in the system (see "Removing an Expansion Card"...

  • Page 38: Troubleshooting The System Battery

    3. Ensure that all components are properly installed and are free from damage. 4. Run the system board tests in system diagnostics. If the tests did not complete successfully, see "Getting Help" for instructions on obtaining technical assistance. Troubleshooting the System Battery Problem Error message shows a problem with the battery System Setup program loses system configuration information...
  • Page 39 Power-supply fault indicator signifies a problem Action 1. Locate the faulty power supply. The power supply's fault indicator is lit (see Figure 2-4). NOTICE: The power supplies are hot-pluggable. The system requires one power supply to be installed for the system to operate normally.
  • Page 40 System-status indicators are amber Front-panel status LCD indicating a problem with cooling Fan status indicator signifies a problem with the fan Systems management software issues a fan-related error message Action NOTICE: The cooling fans are hot-pluggable. To maintain proper cooling while the system is on, replace only one fan at a time.

  • Page 41: Troubleshooting Expansion Cards

    5. Replace the cover (see "Replacing the Cover"). 6. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 7. Run Quick Tests in the system diagnostics. If the problem persists, continue to step 8. 8.

  • Page 42: Troubleshooting System Memory

    Information document. 3. Remove the cover (see "Removing the Cover"). 4. Ensure that the expansion-card cage is properly installed (see "Replacing the Expansion-Card Cage" in "Installing System Options"). 5. Ensure that each expansion card is firmly seated in its connector (see "Installing an Expansion Card"...

  • Page 43: Troubleshooting The Diskette Drive

    1. Turn on the system, including any attached peripherals. If no error messages appear, go to step 15. 2. Enter the System Setup program to check the system memory setting (see "Using the System Setup Program," in the User's Guide for instructions). 3.
  • Page 44 Error message indicates a diskette drive problem Action 1. Enter the System Setup program and verify that the system is configured correctly (see "Using the System Setup Program" in the User's Guide). 2. Log into the NAS Manager, use Terminal Services to access the NAS system, and ensure that the diskette drive is available (see "NAS Manager"...
  • Page 45 22. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 23. Remove the cover (see "Removing the Cover"). 24. Reinstall one of the expansion cards you removed in step 18 (see "Installing an Expansion Card"...

  • Page 46: Troubleshooting An External Scsi Tape Drive

    13. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 14. Run the IDE devices tests in the system diagnostics to determine whether the CD drive works correctly. If the problem is not resolved, see "Getting Help"...
  • Page 47 Front-panel status LCD indicating a problem with hard drives Action NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you continue, back up all the files on the hard drive. 1. Reboot your system and enter the SCSI configuration utility by pressing <Ctrl><h>, <Ctrl><a>, or <Ctrl><m>, depending on your SCSI or RAID controller.
  • Page 48 Error message indicates integrated RAID controller problem Action 1. Enter the System Setup program and check the setting for the integrated RAID controller (see "Using the System Setup Program" in the User's Guide). If the controller is enabled, go to step 4. 2.

  • Page 49: Installing System Options

    Back to Contents Page Installing System Options Dell™ PowerVault™ 775N Systems Installation and Troubleshooting Guide System Fans Power Supplies Expansion-Card Cage Expansion Cards Memory Modules System Board Tray Microprocessors System Battery This section describes how to remove and replace the following components:...

  • Page 50: Replacing A Cooling Fan

    Replacing a Cooling Fan NOTE: The procedure for installing each individual fan is the same. 1. Lower the fan into the retention base until the fan snaps into position (see Figure 6-1). 2. Replace the cover (see "Replacing the Cover" in "Troubleshooting Your System"). Power Supplies The system includes one or two hot-pluggable power supplies.

  • Page 51: Replacing A Power Supply

    Replacing a Power Supply 1. With the power-supply handle in the extended position, slide the new power supply into the chassis (see Figure 6-2). 2. Rotate the handle down until it snaps into place (see Figure 6-2). NOTE: After installing a new power supply, allow several seconds for the system to recognize the power supply and determine whether it is working properly.

  • Page 52: Replacing The Expansion-Card Cage

    Replacing the Expansion-Card Cage CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information document. 1. With the expansion-card cage lever in the upright position, lower the cage into the chassis until it is aligned with the tabs on the chassis side wall (see Figure 6-3).

  • Page 53: Installing An Expansion Card

    Table 6-1. Expansion Slot Speeds Slot Operating Speed 33, 66, or 100 MHz Slot 1 is not empty — 33, 66, or 100 MHz Slot 1 is empty — 33, 66, 100, or 133 MHz 33, 66, 100, or 133 MHz NOTE: If you are using expansion cards of different operating speeds, you should install the fastest card in slot 3 and the slowest card in slot 1.
  • Page 54 2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3. Remove the cover (see "Removing the Cover" in "Troubleshooting Your System"). 4. Disconnect all expansion-card cables. 5. Remove the expansion-card cage (see "Removing the Expansion-Card Cage").

  • Page 55: Removing An Expansion Card

    See the documentation that came with the card for information about its cable connections. NOTE: If the expansion card you are installing is of a different operating speed as the card already installed on the same PCI bus, all expansion cards on that bus will operate at the slower speed. 11.

  • Page 56: Memory Module Installation Guidelines

    NOTE: The memory modules must be PC-1600 compliant. Memory Module Installation Guidelines Starting with the connector nearest the power supplies, the memory module connectors are labeled "DIMM A1" through "DIMM C2" (see Figure A-3). When you install memory modules, follow these guidelines: You must install memory modules in matched pairs.

  • Page 57: Installing Memory Modules

    steps 1 through 6, ensuring that the memory modules are firmly seated in their connectors. 8. Run the system memory test in system diagnostics. Installing Memory Modules CAUTION: Before you perform this procedure, you must turn off the system and disconnect it from its power source.

  • Page 58: Removing Memory Modules

    Removing Memory Modules CAUTION: Before you perform this procedure, you must turn off the system and disconnect it from its power source. For more information, see "Safety First—For You and Your System " in "Troubleshooting Your System." CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information document.
  • Page 59 4. Pull the system board tray straight back until it stops. 5. Lift the front of the system board tray upward slightly and then pull the tray straight back until it clears the chassis. Replacing the System Board Tray CAUTION: See "Protecting Against Electrostatic Discharge"...
  • Page 60 A microprocessor A heat sink Two securing clips A cooling fan A VRM, if adding a second microprocessor Adding or Replacing a Microprocessor CAUTION: Before you perform this procedure, you must turn off the system and disconnect it from its power source.
  • Page 61 4. Pull the socket release lever straight up until the microprocessor is released (see Figure 6-8). 5. Lift the microprocessor out of the socket and leave the release lever up so that the socket is ready for the new microprocessor. NOTICE: Be careful not to bend any of the pins when removing the microprocessor.
  • Page 62 6. Unpack the new microprocessor. If any of the pins on the microprocessor appear bent, see "Getting Help" for instructions on obtaining technical assistance. 7. Ensure that the release lever on the microprocessor socket is in the upright position. 8. Align pin 1 on the microprocessor (see Figure 6-8) with pin 1 on the microprocessor socket.

  • Page 63: Replacing The System Battery

    For information on installing or replacing a cooling fan, see "Replacing a Cooling Fan." 16. If you are adding a second microprocessor, install the VRM in the VRM 2 connector, pushing down firmly to make sure that the latches engage (see Figure 6-9).
  • Page 64 Your System." CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. See the System Information document for additional information.
  • Page 65 Back to Contents Page...

  • Page 66: Installing Drives

    Back to Contents Page Installing Drives Dell™ PowerVault™ 775N Systems Installation and Troubleshooting Guide SCSI Interface Cables SCSI Configuration Information External SCSI Tape Drive SCSI Hard Drives CD and Diskette Drives Activating the Integrated RAID Controller Replacing a RAID Controller Card...

  • Page 67: Scsi Hard Drives

    This subsection describes how to configure and install an external SCSI tape drive. Installing an External SCSI Tape Drive CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information document. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2.

  • Page 68: Installing A Scsi Hard Drive

    SCSI controller: Onboard SCSI controller Integrated RAID controller (see "Activating the Integrated RAID Controller") RAID controller card (see "Replacing a RAID Controller Card") Cabling: An onboard RAID controller card is installed by default; no cables are required to use the integrated RAID controller in either a 1x5 or 2x3 split configuration.
  • Page 69 3. Insert the hard-drive carrier into the drive bay (see Figure 7-1). 4. Close the hard-drive carrier handle to lock it in place. 5. Replace the bezel (see "Replacing the Bezel" in "Troubleshooting Your System"). 6. Install any required SCSI device drivers (see "Installing and Configuring SCSI Drivers" in the User's Guide for information).
  • Page 70 Installing the CD/Diskette Drive Tray 1. Align the CD/diskette drive tray with the opening in the front panel. 2. Press the CD/diskette drive tray release handle until the tray snaps into place (see Figure 7-2). 3. Replace the bezel (see "Replacing the Bezel"...
  • Page 71 4. Align the memory module's edge connector with the alignment keys, and insert the memory module in the connector (see Figure 7-3). The memory module connector has two alignment keys that allow the memory module to be installed in the connector in only one way.
  • Page 72 9. Connect the battery cable to the RAID battery cable connector on the system board. Figure A-3 to locate the RAID battery cable connector on the system board. 10. Hook the retention tab on the bottom of the battery into the slot in the chassis side wall, and then snap the battery release clip into place (see Figure 7-5).
  • Page 73 Replacing a RAID Controller Card Follow these general guidelines when replacing a RAID controller card. For specific instructions, see the documentation supplied with the RAID controller card. CAUTION: Before you perform this procedure, you must turn off the system and disconnect it from its power source.
  • Page 74 3. Connect any SCSI cables to the system before connecting the I/O cables. 4. Install the strain-relief bracket to the back of the system. a. Insert the ends of the three long portions of the strain-relief bracket into the three matching holes in the rail bracket (see Figure 7-6).
  • Page 75 1. Unpack the SCSI backplane board daughter card kit. 2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3. Remove the cover (see "Removing the Cover" in "Troubleshooting Your System"). 4. The daughter card fits between the sides of the card guide above the drive bay. To install the daughter card in the card guide, performing the following steps: a.

  • Page 76: Configuring The Boot Device

    Configuring the Boot Device If you plan to boot the system from a hard drive, the drive must be attached to the primary (or boot) controller. The device that the system boots from is determined by the boot order specified in the System Setup program. The System Setup program provides options that the system uses to scan for installed boot devices.

  • Page 77: Getting Help

    Internet, you can access most of the services described in this section, including AutoTech, TechFax, order status, technical support, and product information. You can access Dell | Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information.

  • Page 78: Autotech Service

    See the contact information for your region. TechFax Service Dell takes full advantage of fax technology to serve you better. 24 hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of technical information.

  • Page 79: Problems With Your Order

    Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com/. For the telephone number to call to speak to a sales specialist, see the contact information for your region.
  • Page 80 When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator. Country (City) Department Name or Service Area,...
  • Page 81 Customer Care Fax 51 481 5480 Country Code: 55 Sales 0800 90 3390 City Code: 51 Website: www.dell.com/br Brunei Customer Technical Support (Penang, Malaysia) 604 633 4966 Customer Service (Penang, Malaysia) 604 633 4949 Country Code: 673 Transaction Sales (Penang, Malaysia)
  • Page 82 3287 1201 Switchboard (Home/Small Business) 3287 5000 Fax Switchboard (Home/Small Business) 3287 5001 Website: support.euro.dell.com E-mail Support (Portable Computers): den_nbk_support@dell.com E-mail Support (Desktop Computers): den_support@dell.com E-mail Support (Servers): Nordic_server_support@dell.com Dominican Republic General Support 1-800-148-0530 El Salvador General Support 01-899-753-0777 Finland (Helsinki)
  • Page 83 06103 766-9420 City Code: 6103 Large Accounts Customer Care 06103 766-9560 Public Accounts Customer Care 06103 766-9555 Switchboard 06103 766-7000 Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Guatemala General Support 1-800-999-0136 Hong Kong Technical Support toll-free: 800 96 4107 Customer Service (Penang, Malaysia)
  • Page 84 Technical Support Outside of Japan (Dimension and Inspiron) 81-44-520-1435 City Code: 44 Technical Support (Dell Precision™, OptiPlex™, and toll-free: 0120-1984-33 Latitude™) Technical Support Outside of Japan (Dell Precision, OptiPlex, 81-44-556-3894 and Latitude) 24-Hour Automated Order Service 044 556-3801 Customer Care...
  • Page 85 Fax (Brussels, Belgium) 02 481 92 99 Switchboard (Brussels, Belgium) 02 481 91 00 Website: support.euro.dell.com E-mail: tech_be@dell.com Macau Technical Support toll-free: 0800 582 Customer Service (Penang, Malaysia) 604 633 4949 Country Code: 853 Transaction Sales toll-free: 0800 581 Malaysia (Penang)
  • Page 86 Fax Switchboard 671 16865 Website: support.euro.dell.com E-mail Support (Portable Computers): nor_nbk_support@dell.com E-mail Support (Desktop Computers): nor_support@dell.com E-mail Support (Servers): Nordic_server_support@dell.com Panama General Support 001-800-507-0962 Peru General Support 0800-50-669 Poland (Warsaw) Customer Service Phone 57 95 700 Customer Care 57 95 999...
  • Page 87 08 590 05 185 City Code: 8 Website: support.euro.dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Switzerland (Geneva) Technical Support (Home and Small Business) 0844 811 411 Technical Support (Corporate)
  • Page 88 Automated Order-Status System toll-free: 1-800-433-9014 AutoTech (For portable and desktop computers) toll-free: 1-800-247-9362 International Access Code: Dell Home and Small Business Group (For portable and desktop computers): Country Code: 1 Customer Technical Support (Return Material Authorization toll-free: 1-800-624-9896 Numbers) Customer Technical Support (Home sales purchased via toll-free: 1-877-576-3355 www.dell.com)
  • Page 89 (1-877-335-5889) Switchboard 512 338-4400 DellNet™ Technical Support toll-free: 1-877-Dellnet (1-877-335-5638) US Virgin Islands General Support 1-877-673-3355 Venezuela General Support 8001-3605 Back to Contents Page...

  • Page 90: Jumpers And Connectors

    Back to Contents Page Jumpers and Connectors Dell™ PowerVault™ 775N Systems Installation and Troubleshooting Guide Jumpers—A General Explanation System Board Jumpers System Board Connectors Expansion-Card Riser-Board Components and PCI Buses SCSI Backplane Board Connectors Disabling a Forgotten Password This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system.

  • Page 91: System Board Connectors

    Table A-1. System Board Jumper Settings Jumper Setting Description PASSWD The password feature is enabled. (default) The password feature is disabled. NVRAM_CLR The configuration settings are retained at system boot. (default) The configuration settings are cleared at next system boot. (If the configuration settings become corrupted to the point where the system will not boot, install the jumper and boot the system.
  • Page 92 Table A-2. System Board Connectors Connector Description BATTERY System battery DIMM Xn Memory modules (6), where X is the bank and n is the slot in the bank FANn Cooling fans: 1, 2 — system fans 3, 4 — microprocessors (2) 5, 6 —...

  • Page 93: Expansion-Card Riser-Board Components And Pci Buses

    Expansion-Card Riser-Board Components and PCI Buses Figure A-4 shows the components on the expansion-card riser board, including the expansion-card slots and buses. Table 6-1 lists the PCI bus and operating speed for each expansion-card slot. Figure A-4. Expansion-Card Riser-Board Components SCSI Backplane Board Connectors Figure A-5 shows the location of the connectors on the SCSI backplane board.
  • Page 94 them and clears any password(s) currently in use. CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information document. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2.

  • Page 95: Abbreviations And Acronyms

    Back to Contents Page Abbreviations and Acronyms Dell™ PowerVault™ 775N Systems Installation and Troubleshooting Guide ampere(s) alternating current analog-to-digital converter ANSI American National Standards Institute APIC Advanced Peripheral Interrupt Controller ASIC application-specific integrated circuit BIOS basic input/output system baseboard management controller...
  • Page 96 Celsius compact disc color graphics adapter centimeter(s) CMOS complementary metal oxide semiconductor communications characters per inch characters per line central processing unit digital-to-analog converter digital audio tape decibel(s) adjusted decibel(s) direct current...
  • Page 97 double-data rate DIMM dual in-line memory module Deutsche Industrie Norm dual in-line package direct memory access Department of Communications (in Canada) dots per inch DRAC III remote access card DRAM dynamic random-access memory DS/DD double-sided double-density DS/HD double-sided high-density error checking and correction extended-data out...
  • Page 98 enhanced graphics adapter EIDE enhanced integrated drive electronics electromagnetic interference expanded memory manager Expanded Memory Specification Enhanced Parallel Port EPROM erasable programmable read-only memory embedded remote access electrostatic discharge ESDI enhanced small-device interface embedded server management Fahrenheit file allocation table...
  • Page 99 Federal Communications Commission feet gram(s) gravities gigabyte(s) graphical user interface hertz input/output identification integrated drive electronics interrupt request kilo- (1024) kilobyte(s) KB/sec...
  • Page 100 kilobyte(s) per second kilobit(s) Kbps kilobit(s) per second kilogram(s) kilohertz local area network pound(s) liquid crystal display light-emitting diode low insertion force load number lines per inch low voltage differential meter(s)
  • Page 101 milliampere(s) milliampere-hour(s) megabyte(s) megabit(s) Mbps megabit(s) per second master boot record monochrome display adapter monochrome graphics adapter megahertz millimeter(s) millisecond(s) MTBF mean time between failures millivolt(s)
  • Page 102 network attached storage network interface controller NiCad nickel cadmium NiMH nickel-metal hydride nonmaskable interrupt nanosecond(s) NTFS NT File System NVRAM nonvolatile random-access memory one-time programmable programmable array logic Peripheral Component Interconnect PCMCIA Personal Computer Memory Card International Association power distribution board...
  • Page 103 power distribution unit pin grid array personal identification code POST power-on self-test pages per minute PQFP plastic quad flat pack PSDB power-supply distribution board PS/2 Personal System/2 preboot execution environment RAID redundant arrays of independent disks Remote access controller random-access memory Resource Configuration Utility...
  • Page 104 ringer equivalence number radio frequency interference red/green/blue read-only memory revolutions per minute real-time clock single bit ECC SCSI small computer system interface second(s) single-edge contact system event log SDRAM synchronous dynamic random-access memory SIMM single in-line memory module server management bus...
  • Page 105 system management interrupt SNMP Simple Network Management Protocol SRAM static random-access memory SVGA super video graphics array thin film transistor tracks per inch upper memory block uninterruptible power supply universal serial bus volt(s) volt(s) alternating current volt(s) direct current video graphics array...
  • Page 106 VLSI very-large-scale integration VRAM video random-access memory voltage regulator module watt(s) watt-hour(s) extended memory manager eXtended Memory Specification zero insertion force Back to Contents Page...

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