Dell PowerVault 715N Service Manual
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Dell PowerVault 715N Service Manual

Dell PowerVault 715N Service Manual

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Download this manual See also: User Manual, Instruction and Installation Manual
Dell™ PowerVault™ 715N Systems Service Manual
System Overview
Basic Troubleshooting
Codes, Error Messages, and Indicators
Removing and Replacing Parts
Jumpers, Switches, and Connectors
Using the BIOS Setup Utility
Notes, Notices, and Cautions
NOTE:
A NOTE indicates important information that helps you make better use of your computer.
NOTICE:
A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION:
A CAUTION indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice.
© 2002 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, PowerVault, Dell ActiveArchive, and Dell OpenManage are trademarks of Dell Computer Corporation; Microsoft,
Windows, and Windows NT are registered trademarks of Microsoft Corporation; Intel and Pentium are registered trademarks and Celeron is a trademark of
Intel Corporation; Novell and NetWare are registered trademarks of Novell, Inc.; UNIX is a registered trademark of the Open Group in the United States
and other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell
Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.
Initial release: 9 Nov 2001
Last revised: 6 May 2002

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Summary of Contents for Dell PowerVault 715N

  • Page 1 Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.

  • Page 2: System Overview

    Services for UNIX®, Novell® NetWare®, and Macintosh (integrated into the Microsoft Windows Powered operating system). Protocol support for TCP/IP, DHCP (client support), DNS (client support), NIS (client support), IPX, CIFS, NFS, and IPV6. First Time Configuration support through DHCP, Dell OpenManage™ Kick-Start, or RAS serial connection (setup through serial connection in non-DHCP environments).

  • Page 3: Service Features

    Disk management through Dell OpenManage Array Manager. Dell ActiveArchive™ snapshot software. BIOS Setup utility for quickly viewing and changing the system configuration information. Diagnostics for evaluating your system's components and devices. For more information about using the system diagnostics, see your Installation and Troubleshooting Guide.

  • Page 4: Other Documents You Might Need

    The System Administrator's Guide, which provides system operation and management information. ™ ™ Dell PowerVault NAS Manager online help. The System Information document, which provides important safety and regulatory information. Warranty information might be included within this document or as a separate document.

  • Page 5: External Ports And Connectors

    Memory module capacities 128-, 256-, and 512-MB registered SDRAM DIMMs; must be rated for 133-MHz operation Minimum RAM 256 MB for early systems with a SN1A system board, or 384 MB for later systems with a SN1B system board Drives IDE hard drives four 1-inch, internal hard drives with capacities of at least 40 GB External Ports and Connectors...
  • Page 6 Operating bottom only tested (negative z-axis) at 0.25 G zero-to-peak, at a sweep of 3 to 200 Hz at 0.5 octave per minute Non-operating all six sides tested (positive and negative x, y, and z axes) at 0.5 G (sinusoidal wave) zero-to-peak, at a sweep of 3 to 200 Hz at 0.5 octave per minute Maximum shock: Operating half sine wave...

  • Page 7: Basic Troubleshooting

    Back to Contents Page Basic Troubleshooting Dell™ PowerVault™ 715N Systems Service Manual Overview Internal Visual Inspection Initial User Contact Running System Diagnostics External Visual Inspection Obtaining Technical Assistance Observing the Boot Routine Overview This section describes basic troubleshooting procedures that can help you diagnose a system problem. The procedures can often reveal the source of a problem or indicate the correct starting point for servicing the system.

  • Page 8: Observing The Boot Routine

    1. Inspect the system status LEDs for an indication of component malfunction. 2. Turn off the system, including any attached peripherals. 3. If the system is connected to a power distribution unit (PDU), turn the PDU off and then on again. If the system is not receiving power, plug the PDU into another electrical outlet.

  • Page 9: Running System Diagnostics

    If none of the troubleshooting procedures in this section or the tests in the diagnostics reveals the source of the problem or leads to the proper troubleshooting steps for determining the source of the problem, see the Dell | Support website at support.dell.com or call Dell for technical assistance.
  • Page 10 Back to Contents Page...

  • Page 11: System Messages

    Back to Contents Page Codes, Error Messages, and Indicators Dell™ PowerVault™ 715N Systems Service Manual Overview System Beep Codes System Messages Status Indicators Overview This section describes beep codes, system error messages, and system status indicators that can occur during system startup or, in the case of some failures, during normal system operation.

  • Page 12: System Beep Codes

    Primary hard drive is not Replace the primary hard drive. If the Pri Master HDD error responding. problem persists, replace the system and midplane board. Secondary hard drive is not Replace the secondary hard drive. If the Sec Master HDD error responding.

  • Page 13: Warning Indicators

    Green indicates normal operation. Flashing amber indicates a system failure. Warning Indicators Any pattern or color indicates a system error. See "System Messages" and "System Beep Codes" for more information about possible system errors. Off indicates normal operation. LAN Indicators LAN 1 LED Green indicates that the system is connected to the network through the LAN 1 port.

  • Page 14: Removing And Replacing Parts

    Back to Contents Page Removing and Replacing Parts Dell™ PowerVault™ 715N Systems Service Manual Overview System Board and Midplane Board Bezel Power Supply System Cover Expansion Card Inside the Chassis Riser Card Hard Drives Memory Modules Control Panel Board Microprocessor...

  • Page 15: System Cover Removal

    To replace the bezel, push the levers inward and push the bezel onto the front of the system. System Cover The system has a cover that provides access to system board components and the PCI expansion card. To service the system, remove the cover to gain access to internal components.

  • Page 16: Inside The Chassis

    System Cover Replacement 1. Ensure that tools, parts, or unconnected cables are not left inside the system. 2. Fit the cover over the sides of the chassis until the embossed rear arrowhead is aligned with the arrowhead on the side of the cover (see Figure 3.

  • Page 17: Hard-Drive Removal

    The hard-drive bays provide space for up to four, 1-inch hard drives. The hard drives are connected to an integrated hard-drive controller on the system board through a backplane board. Power is supplied to the backplane board, the system board, and internal peripherals through the power supply. The backplane board provides power to the hard drives.

  • Page 18: Control Panel Board

    2 Power connector 3 Interface cable 4 Hard-drive carrier 5 Screws (4) 4. Insert the replacement hard drive into the carrier and install the screws you removed in step 2a to secure the drive. NOTICE: Ensure that the hard drive's power cables do not extend beyond the outside (left) edge of the carrier, which might cause damage to the wires.

  • Page 19: Cooling Fan

    To remove the control panel assembly, perform the following steps. CAUTION: Read the safety instructions in your System Information document. 1. Turn off the system. Remove the bezel. 3. Disconnect the system power cables from their electrical outlets. 4. Remove the system cover.
  • Page 20 Figure 7. Fan Assembly When replacing the fan assembly, ensure that the fan fits over the pegs on the chassis floor, as well as the fan power connector on the corner of the system board. System Board and Midplane Board The system board and midplane board are joined together with a connector and secured to a metal bracket.
  • Page 21 System Board and Midplane Board Removal CAUTION: Read the safety instructions in your System Information document. 1. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. Remove the bezel. Remove the system cover. Remove the fan assembly.

  • Page 22: Power Supply

    Install the riser card. 10. Install the expansion card. Install the fan assembly. Replace the system cover. Replace the bezel. 14. Reconnect any external peripheral cables that you disconnected from their connectors at the back of the system. 15. Connect the power to the system and turn on the system. System Board Features Figure 9 defines the system board features.

  • Page 23: Expansion Card

    To remove a power supply, perform the following steps. CAUTION: Avoid touching the cable connectors on the power supply. Wait 10 to 20 seconds after disconnecting the power cord before removing the power supply or coming into contact with its cable connectors.

  • Page 24: Expansion-Card Removal

    2 Expansion-card latch 3 Expansion-card bracket slot 4 Riser-card slot 5 Riser card Expansion-Card Removal CAUTION: Read the safety instructions in your System Information document. 1. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. Remove the system cover.

  • Page 25: Riser Card

    3. If not already installed, install the riser card. NOTICE: The riser card must be properly seated in its system board connector before attempting to install an expansion card. 4. Insert the expansion card's card-edge connector firmly into the riser card, and ensure that the mounting bracket enters its slot on the chassis back panel (see Figure 11).

  • Page 26: Memory Module Installation Guidelines

    Memory Modules The two memory module sockets on the system board can accommodate from 256 MB to 1 GB of registered SDRAM. Memory modules installed in the sockets must be PC-133 compliant. CAUTION: Read the safety instructions in your System Information document. System Memory Upgrade Kits You can upgrade the system memory by installing combinations of 256- or 512-MB registered memory modules.

  • Page 27: Installing Memory Modules

    4. Install or replace the memory module(s) as necessary to reach the memory total you want (see "Installing Memory Modules" or "Removing Memory Modules"). Replace the system cover. 6. Reconnect the system to the electrical outlet, and then turn on the system. NOTE: To perform the next step, you must use the console redirection function on the serial port (COM1).

  • Page 28: Removing Memory Modules

    3. Locate the memory module sockets in which you want to install a memory module. Figure 13 shows the location of the memory module sockets. 4. Press down and outward on the ejectors on the memory module socket, as shown in Figure 14, to allow the memory module to be inserted into the socket.
  • Page 29 To replace the microprocessor, perform the following steps. NOTE: Only a technically knowledgeable person should perform this procedure. CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information document. CAUTION: The microprocessor and heat-sink assembly can get extremely hot during system operation. Be sure the assembly has had sufficient time to cool before you touch it.
  • Page 30 8. Unpack the new microprocessor. If any of the pins on the microprocessor appear bent, contact technical support. 9. Identify the pin-1 corner of the microprocessor by locating the tiny gold triangle that extends from one corner of the large central rectangular area. The gold triangle points toward pin 1, which is also uniquely identified by a square pad.
  • Page 31 The system battery maintains system configuration, date, and time information in a special section of memory when you turn off the system. The operating life of the battery ranges from 2 to 5 years, depending on how you use the system (for example, if you keep the system on most of the time, the battery gets little use and, thus, lasts longer).
  • Page 32 6. Replace the system cover. 7. Reconnect the system to the electrical outlet, and then turn on the system power. 8. Enter the BIOS Setup utility to confirm that the battery operates properly. 9. Enter the correct time and date through the BIOS Setup utility's Standard CMOS Setup settings. Also, re-enter any system configuration information that is no longer displayed on the BIOS Setup screens, and then exit the BIOS Setup utility.

  • Page 33: Jumpers, Switches, And Connectors

    Back to Contents Page Jumpers, Switches, and Connectors Dell™ PowerVault™ 715N Systems Service Manual Overview System Board Jumpers Jumpers — A General Explanation System Board Features Overview This section provides specific information about the jumpers on the system board. It also provides some basic information about jumpers and describes the connectors and sockets on the various boards in the system.

  • Page 34: System Board Jumpers

    Each of the switches has two positions or settings (usually on and off). To change the setting of a slide switch, use a small pointed object such as a small screwdriver or a straightened paper clip to slide the switch to the proper position. To change the setting of a rocker switch, use the screwdriver or paper clip to press down on the appropriate side of the switch.
  • Page 35 Figure 4 defines the system board features, including switches, connectors, and labels located on the system board. The system board labels are in parentheses. Figure 4. System Board Features 1 Fan power connector (CPUFAN1) 2 DIP switch (SW3) 3 Microprocessor and heat sink (CPU) 4 Power supply connectors (CN1 and CN2) 5 Serial port connector (COM1) 6 Memory modules (DIMM1 and DIMM2)

  • Page 36: Using The Bios Setup Utility

    Back to Contents Page Using the BIOS Setup Utility Dell™ PowerVault™ 715N Systems Service Manual Entering the BIOS Setup Utility Disabling a Forgotten Password BIOS Setup Options Clearing CMOS Updating the BIOS Responding to Error Messages This section describes the BIOS Setup utility, which is used to change the system configuration information stored in NVRAM on the system board.

  • Page 37: Bios Setup Options

    navigate screens in the system differ, depending on the version of operating system installed on your console redirection client system. Because of ANSI limitations, not all keys can be used with console redirection. Table 1 shows keystroke combinations used for the version of Windows on your client system. Table 1.

  • Page 38: Standard Cmos Setup Screen

    When the BIOS Setup utility starts, the main program screen appears. The following options or information fields appear on the main BIOS Setup screen. The main BIOS Setup screen displays the current setup and configuration information and optional settings for your system.
  • Page 39 Onboard Serial Port 1 and Serial Port 2 — Disables the serial ports or assigns a port address and name to the ports. Dell recommends that you set the items to Auto so the system can dynamically assign port addresses and names.

  • Page 40: Exit Without Saving

    Before updating your BIOS, perform the following steps to copy the BIOS to your NAS system: 1. Using a Web browser, connect to the Dell™ PowerVault™ NAS Manager and create a shared folder on the NAS system (see your system Administrator’s Guide).
  • Page 41 8. Log in to the Terminal Services session as administrator. 9. If the Advanced Administration Menu is open, click Exit, and then OK to close it. 10. Open the Windows Explorer, and expand the directory C:\ Dell\BIOS Update Utility. 11. Double-click the WinSFI.exe file.
  • Page 42 19. Restart your NAS system. Transferring BIOS From the Client You should occasionally check the Dell | Support website at support.dell.com to see whether an updated BIOS is available for your system. To update the BIOS, perform the following steps: Download the most recent BIOS from support.dell.com.

  • Page 43: Disabling A Forgotten Password

    9. When the Send File dialog appears, click Browse, and then select the downloaded BIOS file. 10. Select XModem on the Protocol menu, and then click Send. The client system sends the file to the NAS system and automatically updates the BIOS. The NAS system beeps four times and then reboots.

  • Page 44: Responding To Error Messages

    6. Move the jumper plug back to jumpers 1-2. 7. Replace the battery. 8. Replace the system cover, and then reconnect the system to an electrical outlet and turn it on. The system beeps twice to indicate that the password has been cleared. 9.

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