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Windows Troubleshooting
Windows
Troubleshooting
Requirements
Windows (all versions)
Quick Check
4-24
DP Technical Information Guide
Troubleshooting for the Windows-based PC is comprised of a set of
procedures for each Windows version.
The steps in these procedures should eliminate cabling,
communication, and connection problems.
Complete one set of procedures (based on your version of
Windows), then run a test print from your software application. If
the job prints, no further system troubleshooting will be necessary.
For problems with the appearance of your document, once it has
printed, consult Chapter 6 of the DP System Administrator Guide.
•
A Windows-based system with the CentreWare DP software and
at least one print driver installed.
•
A basic operating knowledge of your Windows version.
1
Verify that the printer is plugged in, turned on, and connected to an
active network.
Verify that the printer is receiving network traffic by monitoring the
2
LED's on the back of the printer. When the printer is connected to a
functioning network receiving traffic, its link LED will be green,
and its traffic LED (orange) will be flashing rapidly.
Verify that the client is logged into the network and printing to the
3
correct print queue. Also verify that the user has access to the DP
Printer Queue.
Verify that the DP NetWare print queue exists, is accepting jobs,
4
and has a Print Server attached. If not, try using Quick Setup in
CentreWare DP to reconfigure the print queue. Reset the printer.
Print out the Configuration Sheet. Verify that Printer Server is
5
enabled. Try setting the frame type to the frame type your NetWare
Server is using.
To determine your NetWare IPX frame type, type config at
the Novell 3.1X, 4.1X console screen. On large networks
using multiple IPX frame types, it is CRITICAL that the
frame type be set correctly.
6
Verify that the Primary Server is set. (Primary Server should have
been set during initial queue setup and installed using CentreWare
DP.) If it is not set, use CentreWare DP to set it and reset the printer.
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Table of Contents
Troubleshooting
