Put A Call On Hold - Cisco 7965 Quick Reference Manual

How Do I? Solution
Use Call To answer the new call, press the Answer
Waiting? softkey. When you do so, the original call is
put on hold.
To return to the original call, select it (using
the directional pad) and press the Resume
softkey. You can use the Hold and Resume
softkeys and directional pad to switch
between the calls.
Transfer a Step 1 During a call, press the Trnsfer
Call? softkey. Doing so automatically puts the call
on hold.
Step 2 Dial the number or office extension
to which you want to transfer the call.
Step 3 When the call rings on the other
end, press Trnsfer again. Or, when the
party answers, announce the call and then
press Trnsfer.
Forward All To forward all of your incoming calls to
Calls? another number:
Step 1 Press the CFwdAll softkey. You will
hear two beeps.
Step 2 Enter the number to which you want
to forward all of your calls. Enter the
number exactly as you would if you were
placing a call to that number.
Step 3 After you enter the number, you will
hear two beeps.
The LCD screen displays a message
confirming the number to which your calls
are being forwarded.
7
Tip
If you are on a call
when another a call
comes in, you will hear
a call waiting tone and
see caller ID
information on the
phone's LCD screen.
If necessary, press the
Hold button to return
to the original call.
Note To cancel call
forwarding, press the
CfwdAll softkey.
• You can use call
forwarding to send
your incoming calls to
another Cisco IP Phone
or to a traditional
analog phone.
• If call forwarding is
active and there is no
answer at the
forwarded number (by
a person, answering
machine, or voice mail
system), the call will
be redirected to your
voice mail system