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Cisco 7965 User Training Manual

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Cisco 7965
End User Training

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  Summary of Contents for Cisco 7965

  • Page 1 Welcome!   Cisco 7965 End User Training...
  • Page 2 Welcome Instructor: Name Schedule: One hour and fifteen minutes •  Phone Orientation •  Call Handling Features •  Voice Mail Reference Cards Conversion: Date and Details Cell Phone Consideration COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only. External distribution is strictly prohibited.
  • Page 3 Phone Orientation COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only. External distribution is strictly prohibited.
  • Page 4 Cisco 7965 Phones COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only. External distribution is strictly prohibited.
  • Page 5 Cisco 7975 Phone COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only. External distribution is strictly prohibited.
  • Page 6 Phone Orientation Foot-stand Phone Screen Line/ Buttons Softkeys Navigation COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only. External distribution is strictly prohibited.
  • Page 7 Phone Orientation Messages Directories Help Services Settings Volume Headset Speaker Mute COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only. External distribution is strictly prohibited.
  • Page 8: Call Handling Features

    Call Handling Features COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only. External distribution is strictly prohibited.
  • Page 9: Placing Calls

    Placing Calls To place a call: •  Lift the handset or Press a line button or Press the SPEAKER button or Press the HEADSET button or Press the NewCall softkey •  Dial the number COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only.
  • Page 10: To Call Another Extension

    Dialing To call another extension: •  Dial the 4-digit extension number To call an outside line: •  Dial + 10-digit telephone number To call Campus Security: •  Dial 3131 COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only. External distribution is strictly prohibited.
  • Page 11: Answering Calls

    Answering Calls To answer an incoming call: •  Lift the handset or Press the ringing line button or Press the SPEAKER button or Press the HEADSET button or Press the Answer softkey COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only.
  • Page 12: Call States

    Call States Solid green: Active call. Flashing green: Held call. Flashing amber: First incoming call. Solid red: Shared line in use. COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only. External distribution is strictly prohibited.
  • Page 13: Phone Screen

    Phone Screen and Call Icons COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only. External distribution is strictly prohibited.
  • Page 14: Call Hold

    Call Hold To place a call on hold: •  Press the Hold softkey To retrieve a held call: •  Press the Resume softkey or Press the flashing line button COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only. External distribution is strictly prohibited.
  • Page 15: Placing A Second Call

    Placing a Second Call To place a second call on the same line: •  Press the Hold softkey •  Press the NewCall softkey •  Dial the number COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only. External distribution is strictly prohibited.
  • Page 16: Answering A Second Call

    Answering a Second Call To answer a call waiting: •  Press the Answer softkey COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only. External distribution is strictly prohibited.
  • Page 17: Managing Multiple Calls

    Managing Multiple Calls To toggle between held calls on the same line: •  Use the navigator button to highlight the held call to rejoin •  Press the Resume softkey COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only. External distribution is strictly prohibited.
  • Page 18: Shared Line Appearances

    Shared Line Appearances To answer a call on a shared line appearance: •  Press the ringing line button To toggle between held calls on shared line appearances: •  Press the flashing line button COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only.
  • Page 19: Ending Calls

    Ending Calls To end a call: •  Replace the handset or Press the SPEAKER button or Press the HEADSET button or Press the EndCall softkey COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only. External distribution is strictly prohibited.
  • Page 20 Redial To redial the last number called: •  Press the Redial softkey To view a list of recently called numbers: •  Press the arrow down on the navigator button COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only. External distribution is strictly prohibited.
  • Page 21: Call Transfer

    Call Transfer To transfer a call: •  Press the Transfer softkey •  Dial the 4-digit extension number or + telephone number •  Option: Announce the caller •  Press the Transfer softkey or Hang up If no answer or line is busy: • ...
  • Page 22 Direct Call Transfer To transfer two callers on the same line to one another: •  While connected to one caller, use the navigator button to highlight the call to transfer •  Press the DirTrfr softkey COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only.
  • Page 23: Call Transfer To Voice Mail

    Call Transfer to Voice Mail To transfer a call to a subscriber’s voice mail box: •  Press the Transfer softkey •  Dial + the 4-digit extension number •  Press the Transfer softkey or Hang up COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only.
  • Page 24 Conference Calling – Ad Hoc To place up to a 6-way conference call: •  While on an active call, press the Confrn softkey •  Dial the next participant •  Option: Announce the conference •  Press the Confrn softkey To add additional participants: • ...
  • Page 25 Conference Calling - Join To add an incoming caller to an existing call/conference: •  Answer the incoming call •  Use the navigator button to highlight the held call to add to •  Press the Join softkey COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only.
  • Page 26 Conference Calling - List To view active participants: •  Press the ConfList softkey To remove a conference participant: •  Use the Navigator button to highlight participant to remove •  Press the Remove softkey COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only.
  • Page 27: Call Forwarding

    Call Forwarding Call Forward Busy – on a busy condition, the system automatically forwards the incoming call to your pre-programmed call forward busy destination. Call Forward No Answer – on a no answer condition, the system automatically forwards the incoming call to your pre-programmed call forward no answer destination.
  • Page 28: To Voice Mail

    Call Forwarding To forward all of your incoming calls to another number: •  While on-hook, press the CFwdAll softkey •  Dial the 4-digit extension number or Press the MESSAGES button to forward calls to Voice Mail To deactivate call forwarding: • ...
  • Page 29: Call Divert

    Call Divert To immediately forward a ringing, live, or held call to voice mail: •  Press the iDivert softkey COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only. External distribution is strictly prohibited.
  • Page 30: Do Not Disturb

    Do Not Disturb To disable/re-enable the ringer for all incoming calls: •  While on-hook, press the softkey COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only. External distribution is strictly prohibited.
  • Page 31: Call Pickup

    Call Pick Up To answer a call ringing on another extension within your pick-up group: •  Lift the handset •  Press the PickUp softkey •  Press the Answer softkey COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only. External distribution is strictly prohibited.
  • Page 32 Voice Mail COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only. External distribution is strictly prohibited.
  • Page 33: Calling Voice Mail

    Calling Voice Mail Message Waiting Indicator Light To call Voice Mail from your desk •  Press the Messages button •  Enter your Mailbox ID Numbers: 4-digit extension number To call Voice Mail from an outside line: Starter PIN: •  Dial (781) 891-2666 1 2 + extension number • ...
  • Page 34 Voice Mail Enrollment To Initialize your voice mail box: •  Press the messages button •  Enter the Starter PIN •  Record your First and Last Name •  Record a Personal Greeting •  Enter a •  Select to keep your directory status COPYRIGHT ©...
  • Page 35: Voice Mail Main Menu

    Voice Mail Main Menu 1         P lay   N ew   M essages   2         S end   a   M essage   3  Review   O ld   M essages   4 ...
  • Page 36 During Message Review Restart Save Delete Tips: Slow Volume Fast Press To cancel, Back up or Exit Rewind Pause Fast Forward Press for Help Cancel Help Press toggle between Name and Number entry COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only.
  • Page 37 After Message Review Repeat Save Delete Reply Forward Rewind Properties Cancel Help Cancel COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only. External distribution is strictly prohibited.
  • Page 38: Send A Message

    – Send a Message Delivery   O p:ons:   •  Record the Message Return Urgent Receipt •  Address the message Review Re-record •  Press to send or Press Add to delivery options Message – add name Cancel Help Send – listen to names on list –...
  • Page 39: Message Options

    – Message Options Greetings: – Edit the standard greeting – Turn on/off alternate greeting – Edit other greetings – Hear all greetings – Message Settings: – Change message notification – Change menu type – Edit private distribution lists – Preferences –...
  • Page 40: Unified Messaging

    Unified Messaging New Voice Mail Messages: •  Voice Mail In Box •  Email In Box - Wave File Attachment Saving Voice Mail Messages: •  Listening in voice mail, considers it read in email •  Listening in email, considers it heard in voice mail Tip: Depending on your outlook settings, opening a message in email, considers it heard in voice mail and will turn off message indicator lamp...
  • Page 41 Thank   Y ou!   COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE. Licensed to Bentley University for internal use only. External distribution is strictly prohibited.