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Alcatel 4028 User Manual

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Alcatel OmniPCX Office
Alcatel 4028/4029



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  Summary of Contents for Alcatel 4028

  • Page 1 Alcatel OmniPCX Office Alcatel 4028/4029...
  • Page 3: User Manual

    User manual Introduction How to use this guide Thank you for choosing a telephone from the 4028/4029 range manufactured by Alcatel. Your 4028 (IP set)/4029 (digital set) terminal has a new ergonomic layout for more effective communication. • • Actions Keypad Lift the receiver.
  • Page 5: Table Of Contents

    Contents Getting to know your telephone ....... . p.6 Keep in touch..........p.21 Description of the screens .
  • Page 6: Getting To Know Your Telephone

    Getting to know your telephone Display and display keys Contains several lines and pages providing information on calls and the functions accessible via the 6 keys associated with the words on the screen. Transfer icon: pressing the key next to this icon allows you to program or change the transfer function. •...
  • Page 7: Description Of The Screens

    Description of the screens Other Perso page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator is used to access all the direct call keys (apart from those displayed by default). Direct call keys are programmed or Welcome screens modified via the Information key.
  • Page 8: Call Management Screen

    Description of the screens Call management screen Application screen Date Incoming call icon Time and status icon Date Application name Time and status icon Call holding icon Call in progress icon Application screen Incoming call presenta- tion screen. This screen is temporarily displayed when a Events screen call arrives and shows the...
  • Page 9: Using Your Telephone

    Using your telephone Other Making a call Using the telephone in 'Hands free' mode Terminal idle: you are in hands free mode dial directly lift the number hands free the number receiver required press and terminate for your call release your call Call in progress: Paul...
  • Page 10: Calling Your Correspondent By Name (Company Directory)

    Using your telephone Calling from the common directory Calling your correspondent by name (company directory) Your terminal has access to a common directory of outside numbers. Dial by name proposes a name followed by a corresponding Paul telephone number and sequence number in list 001/003 first letters of your...
  • Page 11: Redialling

    Using your telephone Answering an internal call in intercom mode Redialling 2.11 You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected Redialling the last number dialled (redial): directly in hands free mode. The screen shows the caller’s identity. •...
  • Page 12 Using your telephone Mute, so that your correspondent cannot hear you 2.13 You can hear your correspondent but he/she cannot hear you: The key lights up Paul in conversation during a disable microphone conversation The key is no longer lit resume the conversation...
  • Page 13: During A Conversation

    During a conversation Other Making a second call during a conversation Answering a second call during a conversation • A second correspondent is trying to call you: Newcall Paul in conversation Paul Paul is calling during a number of in conversation conversation second during a...
  • Page 14: Transferring A Call

    During a conversation Cancel conference and return to first correspondent (if conference is active): Transferring a call ×Conf • To transfer your call to another number: Hang up on all correspondent (if conference is active): Paul John in conversation in conversation during a no.
  • Page 15: Placing An Outside Call On Hold (Parking)

    During a conversation • Protection against intrusion: Recover the call on hold from any telephone: Paul in conversation key associated with 'communication enter the number protection' the 'incoming call' icon programmed key Placing an outside call on hold (parking) Protection is cancelled when you hang up. You can place an outside call on hold and recover the call on another telephone: Store a number 3.10...
  • Page 16: Meet Me' Conference

    'Meet me' conference Other The 'Meet me' function is used to set up a conference with a maximum of 6 persons: the 'master' of the conference (who has the rights for initiating the conference) and the participants (maximum of 5) who meet for the conference. Join a 'Meet me' conference Initiate a 'Meet me' conference Once set-up by the conference master, the participants can join the 'Meet me' conference (5 participants maximum).
  • Page 17: Sharing

    Sharing Other Receiving supervised call ringing Call pick-up To receive the special ringing for calls to another number: You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone. •...
  • Page 18: Hunting Groups

    Sharing Hunting groups Answering a call on your pager • Hunting group call: A call on your pager can be answered from any telephone within the system. certain numbers can form a hunting group and can be called by dialling the group number. your pager beeps 'answer paging' your group...
  • Page 19: Send A Voice Message Copy

    Sharing • • * To record a comment: Personal message Voice mail Voice mail NewMsg Record Ready to record recording create a temporary apply your choice start recording the comment recording personal message (alphabetic keypad) Stop Listen • The 27 standard messages are shown below: Call me back 15 Meeting on ___ (*) Call me back tomorrow...
  • Page 20: Broadcasting A Message On The Loudspeakers Of A Station Group

    Sharing Broadcasting a message on the loudspeakers of a station group 5.13 A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group: speak, you have 20 seconds number of broadcast group The message will only be broadcast on terminals not in use and which have a loudspeaker.
  • Page 21: Keep In Touch

    Keep in touch Other Selecting calls to be diverted When you return, consult recorded messages The light indicates that messages have been received. When a diversion is applied, you can select the types of call to be diverted: outside, internal, all. Forward Ext/int Voice...
  • Page 22: Personal Assistant : Reaching You With One Number Only

    Keep in touch Forwarding your calls from the receiving terminal (“Follow me”) Personal assistant : reaching you with one number only You wish to receive your calls in your present location: Use the “Follow me” function. 10:30 Settings Assistant Menu menu Follow-me reach the 'Menu'...
  • Page 23: Cancelling All Diversions

    Keep in touch Cancelling all diversions Do not disturb 6.11 6.14 You can make your terminal temporarily unavailable for all calls. Cancfwd programme another type of diversion diversion is acknowledged 'cancel all forwarding' programmed key 'DND' programmed Cancelling a specific diversion 6.12 Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call.
  • Page 24: Consulting Written Messages

    Keep in touch • The 27 standard messages are shown below: Call me back 15 Meeting on ___ (*) Message notification Call me back tomorrow 16 Meeting on ___ at _:_ (*) 6.17 Call me back at _:_ (*) 17 Out for a while Call back _____ (*) 18 Absent for the rest of the day A message is left in your mailbox but you are not at your desk.
  • Page 25: Managing Your Charges

    Managing your charges Other • When the internal correspondent who has taken the call on-hooks, you are called back and can: 1. Read information concerning call (cost, duration, number of units...). Charging your calls directly to business accounts name of internal user and cost of You can charge the cost of your outside calls to business account numbers.
  • Page 26: Programming Your Telephone

    Programming your telephone Other Modifying your personal code Initializing your voice mailbox Your personal code is used to access your voice mailbox and to lock your telephone. enter your personal code then record light flashes your name according to voice guide 10:30 Settings Options...
  • Page 27: Adjusting Screen Brightness

    Programming your telephone Activate/deactivate silent mode: Selecting the welcome page Silent This function is used to choose the page displayed by default on the telephone. to activate to deactivate apply your choice 10:30 Settings Options Homepage Activate/disable meeting mode (progressive ringing): menu Progress.
  • Page 28: Programming Direct Call Keys

    Programming your telephone • At the programmed time, your telephone rings: Programming direct call keys (F1 and F2 keys) Name If you are in conversation, the display flashes and an audio tone is generated. After three calls without reply, a temporary request is cancelled but a permanent request press a programmable enter the name remains in memory.
  • Page 29: Broadcasting Background Music On Your Loudspeaker

    Programming your telephone Activating/deactivating 'forced headset' mode Broadcasting background music on your loudspeaker 8.13 8.16 You can broadcast background music on the loudspeaker of your telephone (depending on configuration): 'Forced headset' mode must be activated as soon as a headset is installed instead of the receiver. 10:30 Settings Phone...
  • Page 30: Agent Set

    Temporarily absent, the agent has taken a break and is not taking calls. The agent can change the operating status directly by entering codes (on all sets), by pressing the function keys on the set (Alcatel 4028/4029 and Alcatel 4038/4039/4068 sets), or using the 'Agent Assistant' agent software on PC (if available).
  • Page 31: Integrating Another Group/Leaving A Group

    A supervisor can consult the messages left in the voice mailboxes of the call centre groups (maximum 8 groups) using the function keys on an Alcatel 4028/4029 or Alcatel 4038/4039/4068 set. A supervisor can also perform the agent function from the same set.
  • Page 32: Guarantee And Clauses

    EC countries: we, Alcatel Business Systems, declare that the Alcatel 4028 and 4029 The invoice will be demanded if making a claim under the warranty. The warranty does not...

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