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Alcatel 4028 User Manual

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Alcatel OmniPCX Office
Alcatel 4028/4029

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  Also See for Alcatel 4028

  Summary of Contents for Alcatel 4028

  • Page 1 Alcatel OmniPCX Office Alcatel 4028/4029...
  • Page 3: How To Use This Guide

    User manual Introduction How to use this guide Thank you for choosing a telephone from the 4028/4029 range manufactured by Alcatel. Your 4028 (IP)/4029 (digital) terminal has a new ergonomic layout for more effective communication. • • Actions Keypad Lift the receiver.
  • Page 5: Table Of Contents

    Contents Getting to know your telephone ....... . p. 6 Keeping in touch .
  • Page 6: Getting To Know Your Telephone

    Getting to know your telephone Display and display keys Contains several lines and pages providing information on calls and the features accessible via the 10 keys associated with the words on the screen. Forward icon: pressing the key next to this icon allows you to program or change the forward feature. •...
  • Page 7: Description Of The Screens

    Description of the screens Other Main page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator is used to access all the speed dial keys (apart from those displayed by default). Welcome screens Tue 16 jan 2004 Menu Main Info...
  • Page 8: Call Management Screen

    Description of the screens Call management screen Application screen Date Incoming call icon Time and status icon Date Application name Time and status icon Tue 16 jan 2004 Call holding icon Call in progress icon Application screen Incoming call presenta- tion screen.
  • Page 9: Using Your Telephone

    Using your telephone Other Making a call Answering a call Paul is calling Dial the Lift the Number Lift the Handsfree Press the key next to the number for receiver required receiver 'incoming call' icon your call Using the telephone in 'Hands free' mode Terminal idle: Handsfree Number...
  • Page 10: Activating The Loudspeaker During A Call (Receiver Lifted)

    Using your telephone • If name is not OK: Activating the loudspeaker during a call (receiver lifted) - Speaker FName List Extend search in Display the list of Select the desired list party names matching name the loudspeaker key flashes Paul in conversation You are on a call...
  • Page 11: Redial

    Using your telephone • When you receive a call: Requesting automatic callback if internal number is busy 2.10 you hear the message left by your caller Paul is screened Name or number of Handsfree to take ¤Callback the caller the call Internal number is busy callback request acknowledged •...
  • Page 12: Sending Dtmf Signals

    Using your telephone Sending DTMF signals 2.12 Even if your system is not touchtone by default, during a call you sometimes have to send DTMF signals, to a voice server, an automated attendant or a remotely consulted answering machine. ¤DTMF Paul in conversation You are on a call with...
  • Page 13: During A Call

    During a call Other Answering a second call during a call Making a second call during a call • A second party is trying to call you: 10:30 h old menu main info Paul Paul in conversation Paul Paul is calling in conversation You are on a call with The first call is placed...
  • Page 14: Transferring A Call

    During a call Hang up on all correspondant (if conference is active): Transferring a call • To transfer your call to another number: After the conference, to leave your two parties talking together: transfer transfer Paul ×Conf Transf 00:23' You are on a call with Press 'Transfer' Dial the Press to perform...
  • Page 15: Parking A Call

    During a call Recover the call on hold from any telephone: Barge-in/Intrusion into an internal call Paul in conversation Your party’s line is busy. If the number is not “protected” and if authorized, you can intrude into the call: key associated with the 'incoming call' ¤BrgIn ×BrgIn...
  • Page 16: Adjust Audio Volume

    During a call Adjust audio volume 3.11 During a call, to adjust the volume level of the loudspeaker or receiver: Paul in conversation You are on a call Adjust audio volume with the destination number...
  • Page 17: Meet Me' Conference

    'Meet me' conference Other The 'Meet me' function is used to set up a conference with a maximum of 6 persons: the 'master' of the conference (who has the rights for initiating the conference) and the participants (maximum of 5) who meet for the conference. Join a 'Meet me' conference Initiate a 'Meet me' conference Once set-up by the conference master, the participants can join the 'Meet me' conference (5 participants maximum).
  • Page 18: Sharing

    Sharing Other Receiving supervised call ringing Individual pick-up pers. Main To receive special ringing for calls to another number: You hear a telephone ringing in an office where no-one can answer. If authorized, you can answer the call on your own telephone. •...
  • Page 19: Answering Briefly In Place Of The Attendant

    Sharing Answering briefly in place of the attendant Calling an internal party on his/her pager Outside calls to the attendant will ring on your telephone and you can answer the call: The number called does not answer and you know that the person called has a pager: your telephone will ring at the paging in progress is displayed same time as the switchboard...
  • Page 20: Sending A Written Message To An Internal Party

    Sharing Sending a written message to an internal party Sending a copy of a voice message 5.10 5.11 SendTxt Voice Consult Display shows the number of new and old messages Dial the Enter the first letters of Personal code number to be the last name called Copy...
  • Page 21: Sending A Recorded Message To A Number/A Distribution List

    Sharing Modify the automated attendant welcome message remotely Sending a recorded message to a number/a distribution list 5.12 5.14 This feature enables a user with the appropriate rights to modify the automated attendant night or day-time message. Voice Send Personal code Voice mail call Number of your Personal code...
  • Page 22: Keeping In Touch

    Keeping in touch Other Selecting calls to be forwarded When you return, review your recorded messages The light indicates that messages have been received. When a forwarding is applied, you can select the types of call to be forwarded: outside, internal, all. Forward ExtLoc Voice...
  • Page 23: Personal Assistant: Reaching You With One Number Only

    Keeping in touch Forwarding your calls from the receiving terminal (“Follow me”) Personal assistant: reaching you with one number only You wish to receive your calls in your present location: use the “Follow me” feature. Custo Assist Menu Follo» Reach the Select type of 'Menu' page forwarding...
  • Page 24: Cancelling All Forwardings

    Keeping in touch Cancelling all forwardings Do not disturb 6.11 6.14 You can make your terminal temporarily unavailable for all calls. Cancl» Program another type of forwarding, if desired Do not disturb activated 'Cancel all forwarding' programmed key 'DND' programmed Cancelling a specific forwarding 6.12 Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their...
  • Page 25: Consulting Written Messages

    Keeping in touch • Personal message: Consulting written messages 6.16 Create The light indicates that messages have been received. Create a temporary Confirm your personal message choice Messaging ReadTxt displays the sender's (alphabetic keypad) Voice mail: 0 message on the screen Text mails: 2 •...
  • Page 26: Message Notification

    Keeping in touch Message notification 6.17 A message is left in your mailbox but you are not at your desk. You can configure your telephone so that you receive notification of the message on another telephone. Custo Notif Reach the 'Menu' page •...
  • Page 27: Managing Your Charges

    Managing your charges Other • When the internal party who has taken the call on-hooks, you are called back and can: 1. Read information concerning call (cost, duration, number of units...). Charging your calls directly to business accounts name of internal user and cost of You can charge the cost of your outside calls to business account numbers.
  • Page 28: Programming Your Telephone

    Programming your telephone Other Initializing your voice mailbox Modifying your personal code Your personal code is used to access your voice mailbox and to lock your telephone. Enter your personal code, then record Light flashes your name following the voice guide Custo Option Passwd...
  • Page 29: Adjusting Screen Brightness

    Programming your telephone Activate/deactivate silent mode: Selecting the welcome page Silent This feature is used to choose the page displayed by default on the telephone. To activate To deactivate confirm your choice Custo Option Homepage Activate/disable meeting mode (progressive ringing): Progress.
  • Page 30: Erase A Programmed Key

    Programming your telephone • To cancel your reminder request: Erase a programmed key pers. Main Appmnt Change Clear Reach the Select the type of 10:30 10:30 PERS. Main Clear 'Menu' page appointment (temporary or permanent) Access the Main Select the key to page using the erase navigator...
  • Page 31: Configuring The Audio Jack Of Your Telephone

    Programming your telephone Configuring the audio jack of your telephone 8.14 By default, the audio jack of your telephone can be used to connect a headset, handsfree kit or loudspeaker. Custo Jack reach the 'Menu' page Headset StSpeaker Handsfree Activating/deactivating 'forced headset' mode 8.15 'Forced headset' mode must be activated as soon as a headset is installed instead of the receiver.
  • Page 32: Acd : Agent Set / Supervisor Station

    Temporarily absent, the agent has taken a break and is not taking calls. The agent can change the operating status directly by entering codes (on all sets), by pressing the function keys on the set (Alcatel 4028/4029 and Alcatel 4038/4039/4068 sets), or using the 'Agent Assistant' agent software on PC (if available).
  • Page 33: Integrating Another Group/Leaving A Group

    A supervisor can review the messages left in the voice mailboxes of the call centre groups (maximum 8 groups) using the function keys on an Alcatel 4028/4029 or Alcatel 4038/4039/4068 set. A supervisor can also perform the agent function from the same set.
  • Page 34: Compliance

    Compliance Declaration of compliance EC countries: we, Alcatel Business Systems, declare that the Alcatel 4028 and 4029 products comply with the essential demands of Directive 1999/5/CE of the European howtoc Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts Parliament and Council.

This manual is also suitable for:

4029