Table of Contents
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52
Legend IP
Installation Manual
Troubleshooting
This section provides information to help you diagnose and solve various problems that may arise while
configuring or using your GE product and offers technical support contacts in case you need assistance. (See
Contacting technical support
Common installation issues
Following are the most common troubleshooting issues and their solutions.
Note:
For programming and operating issues, refer to the Legend IP User Manual (1055713) and the user manual for your
controller keypad.
• The dome is resetting during power-up, not powering up at all, or powering up but not operating as
expected.
Verify that you are supplying sufficient power for your model of dome. See
page 11.
• The diagnostic LEDs are not illuminating.
First, look at and feel the camera assembly to make sure that it is fully engaged with the upper bracket.
Remember that the alignment tabs and slots are color coded. Is orange engaged with orange and white with
white? Are the pawls seated on their corresponding landings? Is the interconnect card fully seated into its
socket? If not, remove and reinstall the camera assembly. See
on page 41.
If that doesn't work, then check the power cable and verify that it is properly connected. See
addressing the dome
• Video is not appearing on the monitor screen.
First, look at the LEDs that are visible below the dome and verify that the unit is powered and that the
programming is running. See
programming is not running properly, remove and reinstall the camera assembly. See
assembly and bubble
If the video still does not appear, then check the video cable and verify that it is properly connected. For
UTP video, ensure that the + and - ends of the cable are correctly connected to maintain the polar
sensitivity of the UTP video cable. See
• There is video, but no PTZ control.
First, verify the address of the dome. You can do this easily by pressing and holding the view key on the
KTD-405 keypad. The dome's information will be displayed on the monitor screen. If necessary, correct
the address and/or protocol using the procedure in
page 37.
If you still don't have control of the video, verify that the data cable is properly connected. See
housing board
Finally, try resetting (cycling) the power to the dome by turning the power off then on.
on page 59.)
on page 31.
Verifying network connections
on page 41.
on page 33.
Installing the camera assembly and bubble
on page 54. If the dome is not powered or the
Wiring the housing board
Addressing the camera site and setting the protocol
Power requirements
Installing the camera
on page 33.
on
Wiring and
on
Wiring the
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Table of Contents
Troubleshooting
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