Support Info; Saving A Copy Of The Current Log To Your Computer - AMX NXA-WAP1000 Reference Manual

Browser-Based Configuration Pages

Support Info

The Support Info log consists of the configuration and run-time status of the AP and can be useful for
troubleshooting. You have three options for sending a copy of the current log file to Ruckus Wireless Support:
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FIG. 33 Maintenance - Support Info page
Support Info
Transfer Method:
Server Address:
Filename:
Current Log:
Upload Now button:

Saving a Copy of the Current Log to Your Computer

You can also save a copy of the current log to your own computer, if needed. This should be done if copies of
the current log need to be E-mailed to AMX Technical Support.
1.
Go to Maintenance > Support Info. The Maintenance :: Support Info workspace appears.
2.
Review the Upload Method options.
3.
Click the Save to local computer option. Two links appear next to Download (supportinfo.txt and
tr069info.txt).
4.
Click the supportinfo.txt link. A new window (or tab) opens with the content of the log file displayed.
5.
Choose Save As or Save Page As from your browser's File menu.
6.
When the "Save as..." dialog box appears, find a convenient location on your local computer to save the
file, and change the file extension from html to txt.
7.
Click Save to save the file to your computer.
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Save a copy to your local PC, then attach it to an e-mail message and send it to Support
Set up a connection to an FTP site
Set up a connection to a TFTP site
To upload a copy of the support info file to an FTP or TFTP server, click the
TFTP or FTP option. Clicking the FTP option prompts you to enter a User ID
and Password.
Enter the IP address for the TFTP or FTP server.
Enter the filename for the log.
NOTE: Remember to add a .TXT file extension to the file name, especially
if you are using Internet Explorer as your Web Admin "host."
This field displays the current log. Click Refresh Log to include information
gathered since its last update.
Click this button to upload the log file to a remote server or to a local computer.
NXA-WAP1000 Smart Wireless Access Point