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Troubleshooting
For a more complete listing of errors and possible solutions, please see the user guide or
online Help. You may also visit
page 15).
Problem/error
The USB modem has no power.
(The
LED indicator is off.)
No service is available.
(The
LED indicator is off.)
16
Section 2B. Using Your USB Modem
or contact Sprint Customer Service (see
www.sprint.com
Solution
Ensure the following:
The USB modem is properly inserted.
The computer is turned on and not in suspend mode
(Windows) or sleep mode (Mac).
Try the following:
Reorient your computer.
If you are inside a building or near a structure that may be
blocking the signal, change the position or location of
your computer.
Check with Sprint — a network or account problem may
be preventing the USB modem from obtaining service.
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