If A Problem Occurs - Sennheiser DW Series User Manual

If a problem occurs

If a problem occurs
For causes and solutions that are mainly related to the base station, refer to the chapter "If a problem occurs ..."
in the "Setup Guide".
Problem
The headset is placed into
the base station but the
Charge status LED if off
Link between headset
and base station cannot
be established
Bad radio link between
headset and base station
Noise interference and
connection loss
The rechargeable battery
cannot be charged
The rechargeable battery is
quickly depleted even after
charging
Bad audio quality, the other
party sounds too low or too
loud
The sound from the fixed line
phone is distorted and
disturbed
For more information and an FAQ list, please visit our website at www.sennheiser.com.
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed
solutions, please contact your local Sennheiser partner for assistance.
To find a Sennheiser partner in your country, search at www.sennheiser.com under "Service & Support".
38 | DW Series - User Guide
Possible cause
Rechargeable battery is deep
discharged
Wrong operating mode
(Phone/PC)
Headset is not paired with
the base station, the Link
LED lights up red
Transmission range is
exceeded
Microphone rubs on the cheek
or perhaps the beard
Too many DECT systems
within the radio range
Distance between base
station and fixed line phone
is so small that interference
occurs
Charging contacts of the
headset or the base station
are dirty
Rechargeable battery is
defective
Headset is not properly
placed into the magnetic
holder of the base station
Overaged rechargeable
battery
Microphone sensitivity is not
correctly adjusted
Base station is not adjusted
to the fixed line phone.
Possible solution
Wait several minutes until the
Charge status LED lights up.
For quick-charging the headset:
Briefly press the Set button at
the rear of the base station.
Press the PC button or the
Phone button to select the
correct operating mode.
Place the headset into the base
station.
Reduce the distance between
headset and base station.
Adjust the radio range.
Bend the microphone boom so
that the microphone is about
0.8 - 1.2" (2 - 3 cm) from the
corner of your mouth.
Reduce the radio range.
Set the base station to
narrowband transmission.
Increase the distance between
base station and fixed line
phone.
Clean the charging contacts on
the headset and on the base
station.
Replace the defective
rechargeable battery with a new
one.
Check if the headset is properly
placed into the magnetic holder.
Replace the overaged
rechargeable battery with a new
one.
Adjust the microphone
sensitivity.
Use the ABC switch to adjust the
base station to your fixed line
phone.
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