Sennheiser DW Office Instruction Manual

Dect comfort calls

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Page 1 Comfort DECT calls DW Office Instruction manual...
Page 2: Table Of Contents
Contents Contents Important safety information ................... 2 The DW Office wireless headset system ............... 4 Delivery includes ......................5 Product overview ......................6 Base station ......................... 6 Headset ......................... 7 Overview of the buttons ....................8 Overview of the LEDs .....................
Page 3: Important Safety Information
– properly plugged into the wall socket, – only operated within the permissible temperature range, The DW series comprises the following products: DW Office, DW Office USB, DW Pro1/ Pro2, DW Pro1/Pro2 USB. The DW 800 is not part of the DW series.
Page 4 37). • Do not operate the product near any heat sources. • Only use attachments/accessories specified by Sennheiser Communi- cations (see “Accessories” on page 36). • Keep plastic wrap and plastic bags of the packaging as well as accesso- ries and small parts out of reach of children –...
Page 5: The Dw Office Wireless Headset System
The DW Office wireless headset system The DW Office wireless headset system The Sennheiser Communications DW Office is a wireless DECT headset system which is intended for professional office use. • Can be used with a fixed line phone or PC (VoIP) •...
Page 6: Delivery Includes
Delivery includes Delivery includes 1 base station 1 headset with built-in rechargeable battery 1 bendable earhook 1 headband 1 name plate with cheek spacer (pre-installed) 1 name plate 1 power supply unit 1 telephone cable 1 USB cable 1 safety guide (booklet with important safety information) 1 quick guide 1 CD ROM (including, among other things, the HeadSetup...
Page 7: Product Overview
Product overview Product overview Base station · ¶ ³ ² º » ¾ µ ¿ ´ ¹ ¸ µ ACC ³ socket PC button with LED ¸ · DIP switch row Charging contacts ¹ DC IN » socket PHONE button with LED ¿...
Page 8: Headset
Product overview Headset Microphone Battery compartment cover Name plate with cheek spacer Earpiece Name plate HEADSET LED LINK button Headband AUDIO button Charging contacts Earhook (bendable) Ear pad Charging contacts Headset holder Earhook slot...
Page 9: Overview Of The Buttons
Overview of the buttons Overview of the buttons Base station ³ Action Button Functions Page » Selects the Phone mode Press the » PHONE button Establishes/disconnects the link between headset and base station Accepts/ends a call (with electronic call control/ handset lifter) Selects the PC mode Press the...
Page 10: Overview Of The Leds
Overview of the LEDs Overview of the LEDs Base station ³ LED of the PC button ³ ³ Meaning » lights up PC mode flashes Incoming PC call LED of the PHONE button » Meaning lights up Phone mode ¿ flashes Incoming telephone call ´...
Page 11: Putting The Headset System Into Operation
Putting the headset system into operation Putting the headset system into operation Putting the base station into operation You can use the headset system with your fixed line phone (Phone mode) and/or your PC mode). The base station controls the wireless commu- nication between the products.
Page 12 Putting the headset system into operation Connecting the base station to the mains power supply The base station is ready for operation as soon as it is connected to the mains power supply. Connect the DC IN connector of the power supply unit to the DC IN socket ¹.
Page 13 Putting the headset system into operation Connection to a fixed line Disconnect the handset cable from the telephone. phone without headset socket ¾. Connect the handset cable to the Handset socket º Use the telephone cable to connect the Phone socket to the handset socket on the telephone.
Page 14 Putting the headset system into operation Connection of an optional You can also connect the HSL 10 mechanical handset lifter from Sennheiser mechanical handset lifter Communications (see “Accessories and spare parts” on page 36): (with connection possibili- Connect the base station to the fixed line phone as described under...
Page 15 Set the DIP switch to the lower position. The necessary connection and adapter cables are available from your Sennheiser partner. For additional information, please visit our website at www.senncom.com/headsetselector. Setting up the base station Place the base station at a minimum distance of 15 to 20 cm from the fixed line phone.
Page 16 Putting the headset system into operation Installing the HeadSetup software HeadSetup software enables the headset system to communicate with a wide variety of softphones and allows you to use the call control func- tions. Even without the HeadSetup software, the headset system can still be used as an audio input and output device.
Page 17: Putting The Headset Into Operation
Putting the headset system into operation Putting the headset into operation The headset can be worn on the right or left ear. To wear the headset, you can either use an earhook (bendable or non-bendable in size or L) or the headband with ear pad.
Page 18: Testing The Headset System In Phone Mode And Adjusting It
Putting the headset system into operation Swapping the assignment of the AUDIO button The assignment of the AUDIO button can be swapped depending on whether you wear the headset on the right or left ear. By default, the headset is configured for wearing on the right ear. Pushing the AUDIO button upwards increases the volume, pushing it downwards reduces the volume (see page 29).
Page 19 Putting the headset system into operation Lift the handset (if a handset lifter is connected, it automatically lifts the handset). The system is correctly connected if you can hear a clear dial tone and if the other party can hear you at a comfortable level. If the audio signal/dial tone is disturbed, adjust the audio signal (see next section).
Page 20: Testing The Headset System In Pc Mode And Adjusting It
Putting the headset system into operation Testing the headset system in mode and adjusting it Testing the PC connection » When Phone mode is selected (the LED of the PHONE button lights up white): ³ Press the PC button on the base station. ³...
Page 21: Adjusting Advanced Settings
Manual operation Lifts/hangs up the handset manually or using the handset lifter. Electronic hook switch (DHSG standard) Call control via the DW Office headset system. Electronic hook switch (MSH standard) Call control via the DW Office headset system. Manual operation Lifts/hangs up the handset manually or using the handset lifter.
Page 22 Putting the headset system into operation Automatically establishing the wireless link between headset and base station (Auto Link) – DIP switch 4 Switch position Function Switched off You have to manually establish the wireless link (see page 23). Switched on When taking the headset out of the base station, a wireless link is automatically established between headset and base station (Auto Link).
Page 23: Using The Headset System
Using the headset system Using the headset system Charging the headset’s rechargeable battery If you charge the rechargeable battery for the first time, allow charging for at least 20 minutes without interruption. A complete charging process takes about 60 minutes. You can interrupt charging at any time without damaging the rechargeable battery.
Page 24: Switching The Headset On/Off
Using the headset system Switching the headset on/off If you place the headset into the base station, the headset automat- ically switches to standby mode. In standby mode, the power consumption is very low and the radiated power is reduced to a minimum.
Page 25: Putting The Headset On And Adjusting It
Using the headset system Putting the headset on and adjusting it Wearing the headset with the earhook Slightly pull the earhook away from the headset. Place the earhook behind your ear so that it follows the contour of your ear. Bend the earhook so that the headset fits comfortably and securely.
Page 26 Using the headset system If you receive a call and a handset lifter/electronic hook switch with ring tone detection is used, you hear a ring tone in the headset and » the LED of the PHONE button flashes white. If you are using a handset lifter/electronic hook switch: Accept the call by lifting the handset or by pressing the “accept call”...
Page 27: Calling Via The Pc Using The Headset
Using the headset system If you are using a handset lifter/electronic hook switch: Hang up the handset or press the “end call” button on your fixed line phone. Transferring a call from the headset to the fixed line phone and vice versa This function is only available if you are not using a handset lifter/elec- tronic hook switch or if your telephone supports this function.
Page 28 Using the headset system Ending a PC call Disconnect the wireless link between headset and base station (see page 23). If the call control function of your softphone is supported, the call is automatically ended (see page 15). If your softphone does support call control: End the call using your softphone.
Page 29: Switching Between Phone And Pc Mode
3 additional guest headsets can participate in the conference call. MASTER GUEST The DW series comprises the following products: DW Office, DW Office USB, DW Pro1/ Pro2, DW Pro1/Pro2 USB. The DW 800 is not part of the DW series.
Page 30: Adjusting The Volume
Using the headset system To start the conference call using the master headset: Establish a wireless link between headset and base station (the LINK ¿ flashes blue). To add a guest headset to the conference call: Place the guest headset to be added to the conference call into the base station of the master headset.
Page 31: Muting The Headset's Microphone
If pairing was successful, the HEADSET LED lights up blue. You can now use the newly paired headset. The DW series comprises the following products: DW Office, DW Office USB, DW Pro1/ Pro2, DW Pro1/Pro2 USB. The DW 800 is not part of the DW series.
Page 32: If You Leave The Dect Range
Using the headset system Pairing the headset to third party DECT GAP telephones Place the DW Office headset at a maximum distance of 1 m from the third party base station. Simultaneously press and hold the headset’s LINK button AUDIO button for 5 seconds.
Page 33: Cleaning And Maintaining The Headset System
Cleaning and maintaining the headset system Cleaning and maintaining the headset system CAUTION Damage to the product due to liquids! Liquids entering the product can short-circuit the electronics or damage the mechanics. Solvents or cleansing agents can damage the surface of the product.
Page 34: Replacing The Ear Pad Of The Headband
Cleaning and maintaining the headset system Replacing the ear pad of the headband You can replace the ear pad. Spare ear pads are available from your Sennheiser partner. Remove the old ear pad Attach the new ear pad by placing the fastening tab...
Page 35: Replacing The Headset's Rechargeable Battery
Cleaning and maintaining the headset system Replacing the headset’s rechargeable battery You can replace the rechargeable battery. Spare rechargeable batteries are available from your Sennheiser partner. Only use spare rechargeable batteries recommended by Sennheiser Communications. CAUTION Damage to the product due to improper handling The cable connections can be damaged when subjected to mechanical stress.
Page 36: If A Problem Occurs
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed solutions, please contact your local Sennheiser partner for assistance. To find a Sennheiser partner in your country, search at www.senncomm.com under “Service & Support”.
Page 37: Accessories And Spare Parts
Accessories and spare parts Accessories and spare parts For additional information on accessories and spare parts, please contact your Sennheiser partner or visit our website at www.sennheiser.com. Accessories • HSL 10 handset lifter – mechanical handset lifter – incl. ring tone detection –...
Page 38: Specifications
Microphone type electret microphone, noise canceling Operating temperature range +5°C to +45°C (+41°F to +113°F) −20°C to +70°C (–4°F to +158°F) Storage temperature range Type approvals (DW Office headset system) In compliance with Europe: EN 301489-6 Radio EN 301406 Safety...
Page 39 Specifications DW Office power supply unit Nominal input voltage 100 to 240 V~ Nominal input current max. 0.2 A Mains frequency 50 to 60 Hz Nominal output voltage 5,9 V DC Nominal output current max. 850 mA Operating temperature range +5°C to +45°C (+41°F to +113°F)
Page 40: Manufacturer Declarations
Manufacturer Declarations Manufacturer Declarations Warranty Sennheiser Communications A/S gives a warranty of 24 months on this product. For the current warranty conditions, please visit our website at www.senncom.com or contact your Sennheiser partner. In compliance with the following requirements • RoHS Directive (2002/95/EC) •...
Page 41 Trademarks Sennheiser is a registered trademark of Sennheiser electronic GmbH & Co. KG. Other product and company names mentioned in this instruction manual may be the trademarks or registered trademarks of their respective...
Page 42: Index
Index Index base station 8 headset 8 ABC switch overview 8 adjusting 18 ACC socket connection of an optional Calling mechanical handset lifter 13 accepting an incoming fixed line Accessories phone call 24 connection of an optional accepting an incoming PC call 26 mechanical handset lifter 13 ending a fixed line phone call 25 Acoustic signals...
Page 43: Testing The Headset System In Phone Mode And Adjusting It
Softphone base station 9 calling via the PC 26 headset 9 supported softphones 15 overview 9 Specifications DW Office 37 HeadSetup 15 Master headset holding a conference call 28 Microphone sensitivity Telephone connection adjustment for Phone mode 18 testing 17...
Page 44 Index Wideband and narrowband mode switching between wideband and narrowband mode 21 Wireless link establishing automatically (Auto Link) 21...
Page 45 Comfort DECT calls DUMMY DUMMY Printed in China Publ. 03/11 Sennheiser Communications A/S Langager 6, 2680 Solrød Strand, Denmark DW Pro1/Pro2 www.senncom.com Bedienungsanleitung...

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