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Burner Flame Is Too High (8"-12" Abover Top Logs) or Too Low:
Incorrect gas supply, pressure, or burner orifice used: Make sure the gas pressure coming into the
fireplace falls between the minimum pressures allowed with this gas set (refer to tables on Page 4)
Blocked ports (low flame only): Free the main burner orifice and burner bar ports of any burrs, paint,
or other blockage.
Silica Sand used with Propane Gas: Do not use Silica Sand with Propane Gas! If you are using
Propane Gas, remove the SIlica Sand from your Burner Pan and replace with Vermiculite.
Incorrect gas supply pressure: Make sure your gas line meets the specifications outlined on Page 4.
Upon initial installation, the pilot may be difficult to light, due to air in the gas line, valve, and pilot tubing.
If the pilot does not light for several minutes, try using a match to ignite it for the first few times. Initialing
lighting the pilot may take up to five minutes of bleeding the line.
Piezo Igniter Out of Position: First make sure that, when the igniter button is pushed in, the igniter
electrode at the Pilot Assembly is sparking. If it is, make sure the Igniter Electrode's tip sits directly over
the pilot's hood. If it doesn't, adjust it carefully into position.
Piezo Igniter Not Sparking: If the electrode is not sparking, first make sure the wire which connects
the electrode to the Piezo Push Button is not loose on either side. If the Piezo wire is not loose, call our
customer service line.
Incorrect gas supply pressure: Make sure your gas line meets the specifications outlined on Page 4.
After the pilot is lit, hold in the control knob for an additional thirty seconds to activate the thermocouple.
If the pilot still does not remain lit, check the following:
Pilot Flame Too Small: The pilot flame should be large enough to hit the Thermocouple as shown on
Page 13. If the Pilot Flame is too small to do this, adjust the pilot by using a small flathead screwdriver
to turn the pilot adjustment screw located on the front of the Control Valve. Also make sure your gas line
meets the pressure specifications outlined on Page 4.
Thermocouple Out of Position: The pilot flame should be hitting the Thermocouple as shown on Page
13. If the pilot flame is long enough to do this, but the Thermocouple isn't directly in the Pilot flame's
path, wait until the Pilot and Thermocouple cool down, then try adjusting the Thermocouple carefully into
position.
3311882
Troubleshooting
Flames at the Air Mixer (Flashback)--Propane Gas Only
Pilot Will Not Light
Pilot Will Not Stay Lit
13
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