Troubleshooting - Edirol UA-3 Getting Started Manual

Troubleshooting

If an unexpected problem occurs while using the UA-3, please read this chapter first. It provides
numerous hints that will help you solve problems.
The problems covered in the troubleshooting section are organized according to the operating system on
which the problem might be encountered. Use the icon shown at the left of the title to find the information
you need.
If you are using computer for the first time, or do not understand the explanation of a procedure, refer to
the owner's manuals for your computer or for OS.
If the UA-3 does not operate as you expect, check the following points.
Problems related to the USB driver
"Add New Hardware Wizard" does not start up
automatically
"Add New Hardware Wizard" terminates before
completion
• When the USB cable is connected or disconnected, approximately 15 seconds (or more)
may be required for the UA-3 to be recognized.
• Is the USB cable connected correctly?
Make sure that the UA-3 and computer are connected correctly by the USB cable.
• Can USB be used on your computer?
Refer to the owner's manual for your computer, and make sure that it is able to use USB.
• Does your computer or USB hub have sufficient power supply capacity?
The UA-3 cannot be connected if insufficient power is supplied to it. Check whether one of the following
cases apply.
If you are using the UA-3 with a notebook computer that is running on its battery, operation may be
unreliable with some models of computer. If this is the case, connect the AC adaptor to your notebook
computer.
The power conservation mode of your computer may limit the power that is supplied to USB. Check the
settings of your computer.
In some cases, the UA-3 cannot be used with a bus-powered hub (a hub that does not contain a power
supply). Please use a self-powered hub (a hub that contains a power supply).
• Does your computer meet the USB specifications?
If you are using a computer that does not meet the USB specifications (such as a homemade computer),
operation may be unstable. In such cases, you may be able to solve the problem by connecting a USB hub
that contains a power supply.
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Problems common to both Windows and Macintosh
Problems that occur only on Windows
Problems that occur only on Macintosh