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Troubleshooting
If you experience problems, read this chapter first/ It contains tips for solving most
problems.
Problems that occur only on Windows
Problems that occur only on Macintosh
Driver-related problems
Can't install the driver correctly
Is the ADVANCED switch set correctly?
Set the USB mode select switch appropriately for the USB mode you're using.
You attempted to install as described in Read this first! "You must install
the driver first" (p. 2), but did not succeed.
Install the UA-4FX driver once again as described in Read this first! "You must install
the driver first" (p. 2). Also check the Device Manager to see whether "Other device,"
"Unknown device," "?," "!," or "x" is shown for any device. If you see such a device,
delete it.
Does the Device Manager show "Other device," "Unknown device," or
any device marked with "?," "!," or "x"?
If driver installation did not end successfully, the installed driver may remain in an
incomplete state.
Install the UA-4FX driver once again as described in Read this first! "You must install
the driver first" (p. 2).
Is the UA-4FX connected correctly?
Make sure that you have used a USB cable to correctly connect the UA-4FX to the USB
connector of your computer.
Could other applications or resident software (such as an anti-virus
program) be running?
Installation may not occur correctly if other programs are running. Be sure to close all
other programs before installing.
Are you attempting to install from a networked CD-ROM drive?
You cannot install from a networked CD-ROM drive.
Could the CD-ROM or the lens of your CD-ROM drive be dirty?
If the CD-ROM or the lens of your CD-ROM drive are dirty, the installer may not work
correctly. Use a commercially available CD cleaner or lens cleaner to clean the CD-
ROM and/or lens.
Are the power conservation settings of your computer turned off?
If power conservation settings are turned on for your computer, disable these settings.
(For details on how to disable them, refer to the owner's manual of your computer.)
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