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Customer Information - Troubleshooting
Symptom
Cause
Burner will not light No power present
No gas present
Power cut
Air in gas pipe
Ignition failure
Smell of gas
Leaking gas
Fan not working
Heat switch is not activated
No power present
Small soot deposit
Normal operation
Severe soot
Inadequate flue system, incorrect
deposits forming
gas pressure or log misalignment
on logs or glass
Condensation on
Normal operation
glass
Streaky lines on
Normal operation
glass
During installation there will be an initial burning in period where some smoke and smell may
be experienced. This is a normal part of the operation.
The appliance is fitted with an overheat safety switch. Under overheating conditions this switch
will shut off the appliance. If the appliance shuts off repeatedly servicing may be required.
Abnormal flame pattern
Each Rinnai Flame Fire has a distinct flame pattern. This should look the same every time you
start your fire, after an initial warm up period of approximately 20 minutes.
Abnormal flame performance and/or pattern can indicate a problem with your fire, such as
blocked gas injectors or artificial logs/burn media have shifted from when the fire was first
installed. There are some warning signs that could indicate a problem.
•
Unusual smell from the appliance
•
Continued difficulty or delay in establishing a flame
•
Flame appears either very short or very long
•
Flame only burns part way across the burner
•
Severe soot building up on the inside of the glass door
If any of the above signs occur, please call Rinnai to discuss.
Rinnai New Zealand
Normal
Solution
Ensure power cord is plugged in and turned on
Ensure gas supply is turned on
Re-ignite after power is restored
Installer to do - purge air
Repeat ignition steps
Turn off gas at meter or LPG cylinder and call installer
Allow heater to run on HIGH for approximately 5 mins
Ensure power cord is plugged in and turned on
No action required
Call a Rinnai Service Centre
Allow heater to warm-up and condensation will
disappear
Clean glass
Abnormal
Compact Op/Install Manual: 10170-C 02-09
9
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