Sam4s SPS-500 Operator's Manual
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Sam4s SPS-500 Operator's Manual

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Download this manual See also: Service Manual, Operator's Manual
SAM4s SPS-500
Operator Manual
2009 CRS, Inc.
All specifications are subject to change without notice.
OM-SPS-500 manual version 1.2

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  • Page 1 SAM4s SPS-500 Operator Manual 2009 CRS, Inc. All specifications are subject to change without notice. OM-SPS-500 manual version 1.2...
  • Page 2 CRS, Inc. Limited Warranty and Disclaimers of Warranty This manual has been developed by CRS, Inc. It is intended for the use of its customers and service personnel and should be read in its entirety before attempting to install, use or program the product(s). Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, the product or any of the products to which this manual applies.

  • Page 3: Safety Precautions

    Precaution Statements Follow these safety, servicing and ESD precautions to prevent damage and to protect against potential hazards such as electrical shock. Safety Precautions 1. Be sure that all built-in protective devices are replaced. Restore any missing protective shields. 6. Observe the original lead dress, especially near the following areas: sharp edges, and especially the AC 2.
  • Page 4 Servicing Precautions WARNING: First read the-Safety Precautions-section of this manual. If some unforeseen circumstance creates a conflict between the servicing and safety precautions, always follow the safety precautions. WARNING: An electrolytic capacitor installed with the wrong polarity might explode. 5. Check the insulation between the blades of the AC 1.

  • Page 5: Table Of Contents

    Contents Introduction SAM4s SPS-500 Overview ....................... 9 Power Requirements....................9 Safe Operation......................10 Important Battery Backup Note................. 10 SAM4s SPS-500 Configurations................10 Standard Hardware ....................10 Standard Connectivity ....................11 Software ........................11 Controls & Connections ......................12 Front Panel Angle Adjustment .................. 12 Rear Customer Display....................
  • Page 6 Split Tender .......................50 Integrated Payment System Operations..............50 Foreign Currency Subtotal & Tender ................52 Food Stamp Subtotal & Tender .................52 Post-Finalization Procedures ....................53 Paid Order Recall ......................53 Receipt Issue......................53 Validate ........................53 Advanced Application Operations Overview..........................55 6  Contents SAM4s SPS-500 Operator Manual v1.2...
  • Page 7 Enable Dial In Load/Enable Dial Out Load ............104 Gratuity Entry......................105 Initialize Pin Pad ..................... 105 Get Gift Card Balance ..................... 105 Post Authorization....................106 Report Samples........................107 Financial Report ...................... 107 Sales By Time Period ....................109 Contents  7 SAM4s SPS-500 Operator Manual v1.2...
  • Page 8 Changing Item Prices ....................129 Employee File Maintenance ....................132 Appendix Report Function Key Report Code Structure.................137 Report # Table ............Error! Bookmark not defined. Report Option Table ..........Error! Bookmark not defined. Manual Revision Record 8  Contents SAM4s SPS-500 Operator Manual v1.2...

  • Page 9: Introduction

    CRS P/N 701002, which will support an SPS-500 ECR and printer. An uninterruptible power supply (UPS) is recommended where frequent power disruptions occur. Without a UPS, the SPS-500 will shut down and reboot when power is disrupted. (The SPS-500 reboots in less than one minute.) CRS also recommends: 1.

  • Page 10: Safe Operation

    Important Battery Backup Note Before using the SAM4s SPS-500 for the first time, leave it powered on in the REG key lock position for at least twenty-four hours. This allows the Ni-MH battery, which maintains the memory of the ECR while the power is off, to charge completely.

  • Page 11: Standard Connectivity

    6MB Compact Flash Memory Expansion Software The built-in SPS-500 POS application has considerable flexibility and can be configured for both retail sales and food sales in quick and table service environments. Like ECR programs, the SPS-500 application program allows the reseller to configure the terminal to perform in a specific setting.

  • Page 12: Controls & Connections

    Power Switch Optional Magnetic Card Reader (MCR) Front Panel Angle Adjustment Set the LCD panel to the optimum viewing angle Access panel allows installation of optional 6MB Compact Flash Memory card. 12  Introduction SAM4s SPS-500 Operator Manual v1.2...

  • Page 13: Rear Customer Display

    Rear Customer Display Standard Rear Display— Turn and/or lift for optimum viewing SD Memory Card Slot The Standard SPS-500 SD Memory Card slot is located inside the printer compartment. It can be used to:  Load Application Program Updates ...

  • Page 14: Connection Panel

    LAN port  2-USB Ports (1 back panel/1 front)  4-RS-232C Comm. Ports (2-DB9 Male/2-RJ45) Serial Number/ Identification Label Front USB port located behind access door (for keyboard, USB memory stick or scanner) 14  Introduction SAM4s SPS-500 Operator Manual v1.2...

  • Page 15: Control Lock

    Use for tests and special settings. This position is not S MODE marked on the control lock. The SPS-500 includes two sets of keys that can be used to access the following control lock positions. Positions Accessible VOID, OFF, REG, X...

  • Page 16: Default Screen Layout

    A screen saver can be implemented by going to page #5 of P Mode General Function Options. Depending upon the setting, the screen saver will display after 1 to 99 minutes of inactivity. When the screen saver is activated, simply touch the screen to restore the normal display. 16  Introduction SAM4s SPS-500 Operator Manual v1.2...

  • Page 17: Mode Main Menu

    Note: X Mode Menu buttons are not active until a clerk is signed on in REG position. Z Mode Main Menu Note: Z Mode Menu buttons are not active until a clerk is signed on in REG position. Introduction  17 SAM4s SPS-500 Operator Manual v1.2...

  • Page 18: P Mode Main Menu

    P Mode Main Menu Note: P Mode Menu buttons are not active until a clerk is signed on in REG position. S Mode Main Menu 18  Introduction SAM4s SPS-500 Operator Manual v1.2...

  • Page 19: Getting Started

    199 additional 24-location screens referred to as “Keylinks”. (Note that the default program pre- defines the first 10 keylinks for PLU lists and various function lists.) In the example depicted below, the PLU List keys and the Payment key open new Keylink Screens. Getting Started  19 SAM4s SPS-500 Operator Manual v1.2...
  • Page 20 Keylinks can be programmed to remain open for unlimited entries, with the DONE key used to close the Keylink screen, or can be programmed to close automatically after a set number of entries are completed. 20  Getting Started SAM4s SPS-500 Operator Manual v1.2...

  • Page 21: Custom Screen Layouts

    Custom Screen Layouts After your authorized dealer prepares your SPS-500 for installation, your main screen and keylink screens will look different. Each screen will contain the variety of item and function keys that you require. Your screens will be designed using the following capabilities:...

  • Page 22: Screen Saver

    Perform this procedure only as necessary. Contact your authorized SAM4S dealer first if you have questions about operating or programming your SPS-500. To Initialize the SPS-500, turn the main power switch off, then on again (in any key lock position.) ...

  • Page 23: Function Key Definitions

    Reports are generated by first entering the report code, then touching the REPORT key, i.e.: [Report Code] [REPORT]. See “Report Function Key Report Code Structure” on page 137 in the appendix of this manual. Note: Getting Started  23 SAM4s SPS-500 Operator Manual v1.2...
  • Page 24 Open Batch, Close Current Batch, Close Batch with Debit, Gratuity, and Get Gift Card Balance functions. Use to execute string report from REG mode. Enter number of string STRING REPORT report to execute. Manager password may be required. 24  Getting Started SAM4s SPS-500 Operator Manual v1.2...
  • Page 25 14 PLU digit positions to any specified digit (0- Use to enter a non-adding memo number during a transaction (# #/NO SALE function) or use to open the cash drawer outside of a sale (no sale function). Getting Started  25 SAM4s SPS-500 Operator Manual v1.2...
  • Page 26 [2] [RECEIPT ON/OFF] to turn receipt off. You must first have a receipt printer connected, identified to the register, and the print receipt automatically option (see General Printing Options) turned on. Key also controls report printing. 26  Getting Started SAM4s SPS-500 Operator Manual v1.2...
  • Page 27 TABLE # (1-4) 219- the TABLE # key can also be used to recall the check. Reserved The TAX EXEMPT can be preprogrammed to exempt specific taxes TAX EXEMPT from a sale. Getting Started  27 SAM4s SPS-500 Operator Manual v1.2...
  • Page 28 Also, a single item, or large order might be required to be sent to a different printer than normal. Select STAYDOWN or TRANS. POP UP. To operate, before the transaction, touch [1] [KP ROUTING] for period one or [2] [KP ROUTING] for period two. 28  Getting Started SAM4s SPS-500 Operator Manual v1.2...

  • Page 29: Passwords

    Moves the current screen (n) to the previous screen (n-1). PREV LIST Moves the current screen (n) to the next screen (n+1). NEXT LIST Passwords Manager controlled activities can be completed only after the correct password is entered. Getting Started  29 SAM4s SPS-500 Operator Manual v1.2...

  • Page 30: Password Notes

    Error Messages The SPS-500 displays messages on the top line of the screen, immediately to the right of the function tabs. Note that each of the standard messages described below can be customized. Your program may display slightly different text messages.
  • Page 31 INACTIVE! The key touched is inactive. This message also appears if VOID Mode has been disabled. Getting Started  31 SAM4s SPS-500 Operator Manual v1.2...
  • Page 32 This operation requires the entry of a Non-Add number to fulfill the compulsory requirements. NOT DISCOUNTABLE The preceding entry is not discountable, product is not available for discounting. NOT PROGRAMMED! This key has not been programmed 32  Getting Started SAM4s SPS-500 Operator Manual v1.2...
  • Page 33 This PLU has been programmed as a single item PLU and cannot be used within a sale. SUBTOTAL REQUIRED The SUBTOTAL key must be touched before continuing. SYSTEM ERROR Normal Operation error. TARE# REQUIRED This PLU/scale item requires a tare weight entry. Getting Started  33 SAM4s SPS-500 Operator Manual v1.2...
  • Page 34 Also appears when attempting to sign on a new employee without first signing the current employee off, if overlap employee is not programmed. ZERO AMOUNT The register has been programmed to not allow negative sales, and to consider a zero amount as a negative sale. 34  Getting Started SAM4s SPS-500 Operator Manual v1.2...

  • Page 35: Basic Operations

    (i.e. 1-10) for each employee in the employee file.  Employee operation can be stay down or pop up. (See "System Option Programming/General Function Options" in the Program Manual.) Basic Operations  35 SAM4s SPS-500 Operator Manual v1.2...

  • Page 36: Sign On By The Employee Key

    Under the new employee, a new transaction can be entered and completed. When the employee processing the suspended transaction signs on again, the suspended transaction can be continued and finalized. 36  Basic Operations SAM4s SPS-500 Operator Manual v1.2...

  • Page 37: Clocking In/Out

    1. Enter the employee clock in code and press or touch the CLK IN/OUT function key to display the clock in/out window: Clock in and out times for the day are displayed. 2. Press or touch the OUT FOR BRK key. Basic Operations  37 SAM4s SPS-500 Operator Manual v1.2...

  • Page 38: Clock In From Break

    5. Press or touch the field to be corrected, and then enter the correct time and press or touch OK. Use the PAGE UP and/or PAGE DOWN keys as necessary to display all records. 6. When corrections are completed, press or touch SAVE to exit with changes saved. 38  Basic Operations SAM4s SPS-500 Operator Manual v1.2...

  • Page 39: Outside Of Sale Functions

    Enter miscellaneous tenders paid out, press or touch the appropriate key 3. The transaction detail area of the screen keeps a running total of media paid out. Press or touch DONE to finalize. Basic Operations  39 SAM4s SPS-500 Operator Manual v1.2...

  • Page 40: Registering Plus/Items

    In REG mode, the sequence: [PRICE CHANGE] [PLU] [PRICE] [PRICE CHANGE] will change the  PLU price. The PLU flag “ALLOW PRICE CHANGE” controls this function. Repeat After an item has been registered, press or touch the PLU again to repeat the item.  40  Basic Operations SAM4s SPS-500 Operator Manual v1.2...

  • Page 41: Registering A Not Found Plu

    5. Enter the primary group link for the PLU, press or touch ENTER. The DESCRIPTOR entry box displays. 6. Use the alpha keyboard overlay to type the descriptor for the item, press or touch OK. The item is registered. Basic Operations  41 SAM4s SPS-500 Operator Manual v1.2...

  • Page 42: Price Level Shift

    (pop up). When price level keys are used, press or touch the appropriate price shift key prior to entering the PLU. Scale Items The SPS-500 can be interfaced to an electronic scale, allowing direct entry of the item's weight by using the SCALE key. Scale Program Notes ...

  • Page 43: Print Key

    The PRINT key also sends items in group sequence using the “meal order feature”. Items are given a meal order priority through group programming. Each time the PRINT key is pressed/touched, the next priority of items will be release to the kitchen printer. Basic Operations  43 SAM4s SPS-500 Operator Manual v1.2...

  • Page 44: Auto Grill Item

    2. Press or touch the PLU item key on the screen or enter the PLU number and press or touch the PLU key. 3. Press or touch the PLU key again if you wish to register the item. 44  Basic Operations SAM4s SPS-500 Operator Manual v1.2...

  • Page 45: Food Stamp Shift

    Excepting Tax on an Entire Sale Taxes can be removed from an entire sale by using a pre-programmed TAX EXEMPT key or by pressing the appropriate tax shift key before tendering the sale. Basic Operations  45 SAM4s SPS-500 Operator Manual v1.2...

  • Page 46: Corrections & Voids

    3. Enter Items to be voided. Finalize the void sale using the appropriate tender. 4. If necessary, void additional transactions. 5. Press or touch the VOID MODE key again to exit void mode. 46  Basic Operations SAM4s SPS-500 Operator Manual v1.2...

  • Page 47: Merchandise Return

    5. Finalize the transaction. To deduct a preset percentage discount from a sale: 1. Register items. 2. Press or touch SUBTOTAL. 3. Press or touch the % key. 4. Finalize the transaction. Basic Operations  47 SAM4s SPS-500 Operator Manual v1.2...

  • Page 48: Item Discounts

    To deduct a store coupon against an item: 1. Enter the amount of the coupon, press or touch the % key. 2. Enter or touch the PLU the discount is to be applied to. 48  Basic Operations SAM4s SPS-500 Operator Manual v1.2...

  • Page 49: Surcharges

    The register will display the change due. Check Press or touch the CHECK key, or enter the amount of the cash tendered and press or touch the  CHECK key. The register will display the change due. Basic Operations  49 SAM4s SPS-500 Operator Manual v1.2...

  • Page 50: Check Cashing

    2. Press or touch or tender into the appropriate MISC TEND key. The message “SLIDE CARD” displays. 3. Swipe card. The message “WAITING RESP.” displays until the card verification is complete. 4. When verification is complete, the draft is printed. 50  Basic Operations SAM4s SPS-500 Operator Manual v1.2...
  • Page 51 4. Enter the account number and press or touch OK (or press or touch CLEAR again to abort the transaction.) 5. The “WAITING RESP.” message displays and the transaction completes normally. Basic Operations  51 SAM4s SPS-500 Operator Manual v1.2...

  • Page 52: Foreign Currency Subtotal & Tender

    1. Enter items. (Food stamp eligibility is pre-set for each item.) 2. Press or touch FD/S SUBTL. The total of items eligible for food stamp payment displays: 3. Enter food stamp tender amount, press or touch FD/S TEND. 52  Basic Operations SAM4s SPS-500 Operator Manual v1.2...

  • Page 53: Post-Finalization Procedures

    RECEIPT a second time to print a receipt copy. Validate When a printer supporting single line validation is attached, insert paper into the printer and press or touch the VALID key to initiate the single line validation. Basic Operations  53 SAM4s SPS-500 Operator Manual v1.2...
  • Page 54 54  SAM4s SPS-500 Operator Manual v1.2...

  • Page 55: Advanced Application Operations

    Advanced Application Operations Overview A large array of functions can be deployed to power the SAM4s SPS-500 in many common food service and retail environments. The application design for the SPS-500 is provided as a value-added service by your SAM4s dealer. Names of functions and operations for your specific application may differ slightly. Consult with your dealer for detailed operation information.

  • Page 56: Quick Service Operations

    (keylink) screen. In this example, many options and condiments are available for each sandwich. Touch the desired condiment(s) for the sandwich. After all condiments are selected, touch DONE to exit the keylink. The register is ready for another entry or finalization. 56  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2...
  • Page 57 Sample Transaction Receipt A SAM4s SPS-530 provides a 3” receipt (actual size). Customer logo Programmable preamble message (up to 6 lines) Date, time, day of week Transaction information: consecutive number, register number, employee, Programmable preamble message (up to 6 lines) Advanced Application Operations ...

  • Page 58: Drive Thru Operations

    Press the ALPHA TEXT key anytime after an order has been opened and a main item has been entered, and then type a message (up to 15 characters) using the alpha keyboard overlay and press ENTER. The message is saved and printed/displayed with the order. 58  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2...

  • Page 59: Training Mode

    1. Designate an employee file to be used for training. Set the P Mode Employee Option for that employee to “Training Mode” = YES. 2. Refer to P Mode System Options/Training Mode Options select printing, drawer and other training related options. Advanced Application Operations  59 SAM4s SPS-500 Operator Manual v1.2...

  • Page 60: Sps-500 Delivery System

    SPS-500 Delivery System Delivery System Features  Customer records (called “Delivery Tables”) are stored in the SPS-500 memory. The number of Deliver Tables is defined in memory allocation (each requiring 664 bytes), with a maximum of 9999 records.  Eleven customer information fields are stored for each delivery table.

  • Page 61: Delivery Operations

    2. Touch the Open New/Existing key. 3. Enter the customer account number (up to 10 digits – in most cases the customer telephone number with area code will be used) and then touch OK. Advanced Application Operations  61 SAM4s SPS-500 Operator Manual v1.2...
  • Page 62 # Characters Account No Title First Name Last Name Address Address 2 City Telephone E-mail Zip Code Price Level (0-20) Last Visit Displays last date of activity for this account 62  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2...
  • Page 63 9. Requisitions will be directed to the kitchen printer (if used). Deliver the order when compete. When the delivery person returns with payment, pay the check by using the Recall Check 1 key and entering the appropriate payment. Advanced Application Operations  63 SAM4s SPS-500 Operator Manual v1.2...

  • Page 64: Ordering For Delivery At Later Time

    OK. 3. Touch the Store Check function key. Items will automatically be held (S) and not routed to kitchen printers. Touch to CLOSE to close the check. “Hold” Status 64  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2...
  • Page 65 9. Requisitions will be directed to the kitchen printer(s) (if used). Deliver the order when compete. When the delivery person returns with payment, pay the check by using the Recall Check 1 key and entering the appropriate payment. Advanced Application Operations  65 SAM4s SPS-500 Operator Manual v1.2...
  • Page 66 If you wish to re-order an item(s) viewed on the Last Purchase screen, select the item(s) (a check mark will display for the item) and touch OK. The item(s) will automatically register on a new order for the customer. 66  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2...

  • Page 67: Running Tabs Or Guest Checks

    Multiple Tracking Files The SPS-500 allows up to four separate tracking files. This allows you to set up different files for guest check/table tracking, phone order tracking, drive-thru tracking for multiple windows, delivery order tracking or whatever your application requires.

  • Page 68: Manual Previous Balance

    Traditionally, check numbers are numeric, either manually entered or assigned by the register. However, the SPS-500 has the capability of using an alphanumeric name for a check. (Alpha check numbers are set with P Mode System Option/Tracking File Option #17.) Alpha check numbers are especially useful for ordering systems where the customer is called by name when the order is ready.

  • Page 69: Soft Check Posting

    It is not necessary to print the check at each posting. The PRINT CHECK key will print the check at the designated printer. The PRINT CHECK key can be programmed to automatically service the transaction. Soft Check Tracking Program Notes: Discuss these options with your authorized SPS-500 dealer or refer to the SPS-500 Program Reference Manual. ...
  • Page 70 4. Touch the appropriate Store Check function, i.e. STORE #1. The message “SERVED” displays momentarily. The check #, table #, guest count and employee associated with the check are displayed. 70  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2...

  • Page 71: Adding To A Check

    2. If you open a table where more than one check is open, the screen will list the open checks for the table: 3. Touch a check to select it and then touch OPEN. A dotted line displays to separate items posted previously from items posted at this time. Advanced Application Operations  71 SAM4s SPS-500 Operator Manual v1.2...
  • Page 72 2. If you open a table where more than one check is open, the screen will list the open checks for the table. Touch a check to select it and then touch OPEN. 72  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2...
  • Page 73 Touch one of the miscellaneous tender keys, or enter the amount tendered and touch of the miscellaneous tender keys. Note: If tender is less than balance, touch STORE #1 to finalize. Sample Print of Soft Check Guest Check Guest Check before Settlement after Settlement Advanced Application Operations  73 SAM4s SPS-500 Operator Manual v1.2...

  • Page 74: Seat # Assignment

    5. Enter the seat number for the next item, touch the SEAT # key. 6. Enter the next item and its condiments. The seat number “S1” displays after the item to indicate seat 74  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2...
  • Page 75 When seat # is not compulsory, touch the item to which you wish to assign a seat number. Touch SEAT # and then enter a seat number and touch SEAT #. Advanced Application Operations  75 SAM4s SPS-500 Operator Manual v1.2...
  • Page 76 When like items are consolidated, touch the SPLIT ITEM key to separate items for separate seat assignment or split checks. 1. Touch the consolidated item you wish to split. 2. Touch SPLIT ITEM to split the items. 76  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2...
  • Page 77 3. Touch the seat you wish to pay and enter the appropriate payment, CASH, CHECK or MISC TENDER. 4. Continue to settle each seat until the check is completely paid, or touch STORE CHECK to store the unpaid seats. Advanced Application Operations  77 SAM4s SPS-500 Operator Manual v1.2...

  • Page 78: Split Check

    When four or more checks are open, use these keys to view the check where you wish to move items. 78  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2...
  • Page 79 The original check and two additional checks can be viewed simultaneously. If more than two checks are added, use the arrow left () and arrow right () keys to select the check you wish to view. Advanced Application Operations  79 SAM4s SPS-500 Operator Manual v1.2...
  • Page 80 Touch Remove to remove a check (you cannot remove when items are assigned to the check. Touch Finish to exit to the Split Check Edit screen saving all changes. Newly created checks will be serviced. The original check will remain open. 80  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2...
  • Page 81 Split Check Edit screen will open with the next checks available to move items. For example, touch [2] and SPLIT CHECK; the Split Check Edit screen will open with the next two available check numbers available. Advanced Application Operations  81 SAM4s SPS-500 Operator Manual v1.2...

  • Page 82: Hold/Print Hold

    2. Touch the HOLD key. Note that when a main item is held, its condiments or instructions are also held. Note that an ‘H’ displays next to the held items. 3. Store the check by touching the appropriate store check key, i.e. STORE CHK1. 82  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2...
  • Page 83 “S” to an “H”. (You can press ENTER repeatedly to toggle the marking from “S” to “H”.) Items marked “H” when the check is stored will continue to be held. Advanced Application Operations  83 SAM4s SPS-500 Operator Manual v1.2...

  • Page 84: List Check

    PREV and/or NEXT keys to scroll through the list. 3. Touch a check to select it. Touch OPEN to open the selected check, or touch CLOSE to close the list check window. 84  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2...

  • Page 85: Repeat

    1. Open a check. Enter Items. 2. Touch the appropriate store check key, i.e. STORE CHECK 1. 3. Recall the Check. 4. Touch REPEAT. Note that the items posted previously are repeated. Advanced Application Operations  85 SAM4s SPS-500 Operator Manual v1.2...

  • Page 86: Transfer Table

    2. Enter a new table number by entering the number and touching the TABLE # key. 3. Continue with the transaction by adding items, accepting payment or servicing Current Table number is displayed. 86  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2...

  • Page 87: Combine Checks For Payment

    4. Touch Recall Check and continue to enter check names until all the checks you wish to combine are entered. 5. Pay checks or service (if serviced checks are stored in the last check entered.) Advanced Application Operations  87 SAM4s SPS-500 Operator Manual v1.2...

  • Page 88: Transfer Check

    To transfer check through a transfer check key: 1. Sign on an employee. 2. Touch the TRANS CHECK key. 3. Select the FROM employee from the list. 4. Select the TO employee from the list. 88  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2...
  • Page 89 OPEN. If “All Checks” is selected, the “Check Transferred” message will display. 7. The “Check Transferred” message displays. Printed Chit for Transferred Check Advanced Application Operations  89 SAM4s SPS-500 Operator Manual v1.2...

  • Page 90: Tip Declare

    The TIP DECLARE key can be used to enter cash tips when the time keeping feature is not used. 1. Touch the TIP DECLARE key. Enter the Employee number 2. Enter the declared amount and touch OK 90  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2...
  • Page 91 Printed Chit for Tip Declaration Advanced Application Operations  91 SAM4s SPS-500 Operator Manual v1.2...
  • Page 92 92  Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2...

  • Page 93: Reports

    Reports Report Menu Turn the key lock to X position to view the report menu. (Note: An employee must be signed on to  view the menu.) Reports  93 SAM4s SPS-500 Operator Manual v1.2...

  • Page 94: Report Table

    Report Table The following table summarizes all of the SPS-500 reports, the mode in which they are available and whether the report is available from an individual register or from a group of registers through IRC. Report Button Report Name...
  • Page 95 Open Check For Track 1,2,3,&4 X1/Z1 - X2/Z2 Individual/IRC Product Mix¹ Individual/IRC Product Projections Individual/IRC PLU Stock¹ Individual/IRC Stock by PLU Range Individual/IRC Stock by Group Individual/IRC Stock by Individual Group Inventory¹ PLU Minimum Stock Reports  95 SAM4s SPS-500 Operator Manual v1.2...

  • Page 96: Printing & Saving Reports

    Touch SAVE to save the report in .txt (text) format on an SD/USB card. The report will be saved on the SD/USB card in the path: sps500/backup/xxxxxx/REP_mmddyyyy where “xxxxxx” is the six digit store number and mmddyyyy is the date of the report. 96  Reports SAM4s SPS-500 Operator Manual v1.2...

  • Page 97: Cash Declaration

    Turn the key lock to the X position and touch CASH DECLARATION to display the Cash  Declaration Screen Enter an amount and press the appropriate tender key. Repeat to enter additional amounts. After completing all entries, press OK to accept entries and exit the screen. Reports  97 SAM4s SPS-500 Operator Manual v1.2...

  • Page 98: Mode Program

    5. Touch the field to be corrected, and then enter the correct time and touch OK. Use the PAGE UP and/or PAGE DOWN keys as necessary to display all records. 6. When corrections are completed, touch SAVE to exit with changes saved. 98  Reports SAM4s SPS-500 Operator Manual v1.2...

  • Page 99: Edit Inventory Item

    1. Turn the key lock to the X position. 2. Touch X MODE PGM and then touch DATE TIME SETTING. The RTC SETTING (real time clock) screen displays. 3. Input the Date/Time in MMDDYYYYHHMMSS format. Touch OK. Reports  99 SAM4s SPS-500 Operator Manual v1.2...

  • Page 100: Drawer Assignment

    From the REP menu, touch Receipt Reprint. At the prompt enter the consecutive number of the  transaction you wish to reprint; touch OK. The transaction will be retrieved from the electronic journal and printed at the designated receipt printer. 100  Reports SAM4s SPS-500 Operator Manual v1.2...

  • Page 101: Datatran Operation

    1. Turn the key lock to the X position. 2. Touch DATATRAN. The DATATRAN OPERATION menu screen displays. 3. Touch the operation you wish to perform. 4. Touch PAGE DOWN to view the complete list. Reports  101 SAM4s SPS-500 Operator Manual v1.2...

  • Page 102: Initialize Eft

    The change batch number command is used to assign a new batch number to an existing batch. It is used with certain credit card processors to rectify settlement problems. It is used infrequently. (Attempt to change batch number will be denied if bank does not allow the feature.) 102  Reports SAM4s SPS-500 Operator Manual v1.2...

  • Page 103: Issue Local Total

    This report is added for ease of customer balancing actual totals in the Datatran to the system wide reports. A summary of each kind of credit card and a batch total should match the totals within the SPS-500 system-wide report before the Settle Batch is attempted.

  • Page 104: Issue Local Batch Status Report

    To load a TwinTran using a Sam4s register; With the TwinTran connected to the register and an active Ethernet line, enter into the Dial Out mode. At the Phone number field enter the number “1”.

  • Page 105: Gratuity Entry

    Initialize Pin Pad Initializes the Pin Pad. Get Gift Card Balance Select Gift Card Balance, the operator will be prompted to slide a gift card. The balance will be printed on the receipt printer. Reports  105 SAM4s SPS-500 Operator Manual v1.2...

  • Page 106: Post Authorization

    7. Enter the authorization code from the call center and press ENTER. The message “WAITING RESPONSE” displays. 8. When the communication is complete, the credit transaction data will print. Note: The register does not record this transaction. 106  Reports SAM4s SPS-500 Operator Manual v1.2...

  • Page 107: Report Samples

    0 0 . 0 0 0 0 0 . 0 0 C R E D I T T A X 6 0 0 . 0 0 0 0 0 . 0 0 Reports  107 SAM4s SPS-500 Operator Manual v1.2...
  • Page 108 E M P L O Y E E : K E L L Y # 0 1 T I M E 0 9 : 0 3 N O . 0 0 0 0 0 0 108  Reports SAM4s SPS-500 Operator Manual v1.2...

  • Page 109: Sales By Time Period

    E M P L O Y E E : K E L L Y # 0 1 T I M E 0 9 : 0 3 N O . 0 0 0 0 0 0 Reports  109 SAM4s SPS-500 Operator Manual v1.2...

  • Page 110: Employee Reports

    0 0 . 0 0 0 0 0 . 0 0 C R E D I T T A X 6 0 0 . 0 0 0 0 0 . 0 0 110  Reports SAM4s SPS-500 Operator Manual v1.2...
  • Page 111 E M P L O Y E E : K E L L Y # 0 1 T I M E 0 9 : 0 3 N O . 0 0 0 0 0 0 Reports  111 SAM4s SPS-500 Operator Manual v1.2...

  • Page 112: Group

    E M P L O Y E E : K E L L Y # 0 1 T I M E 0 9 : 0 3 N O . 0 0 0 0 0 0 112  Reports SAM4s SPS-500 Operator Manual v1.2...

  • Page 113: Labor Groups

    NET SALES to LABOR COST. 'LABOR$/CUST' is labor cost for one customer which can be calculated dividing the LABOR COST by number of customers. Divide NET SALES by 'HRS LBR' to yield 'SALES/MANHOUR'. Reports  113 SAM4s SPS-500 Operator Manual v1.2...

  • Page 114: Daily Sales

    E M P L O Y E E : K E L L Y # 0 1 T I M E 0 9 : 0 3 N O . 0 0 0 0 0 0 114  Reports SAM4s SPS-500 Operator Manual v1.2...

  • Page 115: Analysis 1 By Time Periods

    E M P L O Y E E : K E L L Y # 0 1 T I M E 0 9 : 0 3 N O . 0 0 0 0 0 0 Reports  115 SAM4s SPS-500 Operator Manual v1.2...

  • Page 116: Analysis 3 By Time Periods

    E M P L O Y E E : K E L L Y # 0 1 T I M E 0 9 : 0 3 N O . 0 0 0 0 0 0 116  Reports SAM4s SPS-500 Operator Manual v1.2...

  • Page 117: Open Check

    E M P L O Y E E : K E L L Y # 0 1 T I M E 0 9 : 0 3 N O . 0 0 0 0 0 0 Reports  117 SAM4s SPS-500 Operator Manual v1.2...

  • Page 118: Product Projections

    E M P L O Y E E : K E L L Y # 0 1 T I M E 0 9 : 0 3 N O . 0 0 0 0 0 0 118  Reports SAM4s SPS-500 Operator Manual v1.2...

  • Page 119: Daily Time Keeping

    E M P L O Y E E : K E L L Y # 0 1 T I M E 0 9 : 0 3 N O . 0 0 0 0 0 0 Reports  119 SAM4s SPS-500 Operator Manual v1.2...

  • Page 120: Shift Report

    0 0 . 0 0 0 0 0 . 0 0 C R E D I T T A X 6 0 0 . 0 0 0 0 0 . 0 0 120  Reports SAM4s SPS-500 Operator Manual v1.2...
  • Page 121 E M P L O Y E E : K E L L Y # 0 1 T I M E 0 9 : 0 3 N O . 0 0 0 0 0 0 Reports  121 SAM4s SPS-500 Operator Manual v1.2...

  • Page 122: Inventory

    Transfer Out Quantity as entered in X-mode (inventory - edit inventory item -daily edit/period) Raw Waste Raw Waste Quantity as entered in X-mode (inventory - edit inventory item -daily edit/period). Theoretical Usage 122  Reports SAM4s SPS-500 Operator Manual v1.2...
  • Page 123 END=[(BEGIN)+(RECPT)+(TR/IN)-(TR/OUT)-(RAW WASTE)-(A.USE)] Value Of Inventory The Value of inventory items on hand. VALUE=[(END)*(COST)] Variance +/- The Variance +/-. VR+/- =[(T.USE)-(A.USE)] Variance Cost The Variance Cost. V.CST=[(VR+/-)*(COST)] Food Cost The Food Cost. FDCST=[(A.USE)*(COST)] Reports  123 SAM4s SPS-500 Operator Manual v1.2...

  • Page 124: Plu Stock

    E M P L O Y E E : K E L L Y # 0 1 T I M E 0 9 : 0 3 N O . 0 0 0 0 0 0 124  Reports SAM4s SPS-500 Operator Manual v1.2...

  • Page 125: Electronic Journal

    TRANSACTIONS NEGATIVE All Transactions with negative product sales. REPORTS All Read & Reset reports which are printed PROGRAM SCANS All Program scans which are printed. CHECK TRACKING All sales registered for open checks. Reports  125 SAM4s SPS-500 Operator Manual v1.2...

  • Page 126: Food Cost

    Sales Count (SALES COUNT) Net Sales (SALES COUNT * PRICE) Shelf Count The Shelf is the Actual Inventory Quantity as entered in X-mode (inventory - edit inventory item - daily edit/period edit). 126  Reports SAM4s SPS-500 Operator Manual v1.2...

  • Page 127: Balancing Formulas

    Item Percentage Discount (when NET=Y) Sale Coupon Amounts Sale Percentage Discounts Credit Tax 1 Credit Tax 2 Credit Tax 3 Credit Tax 4 Credit Tax 5 Credit Tax 6 Merchandise Return VOID Position Total Gross Sales Reports  127 SAM4s SPS-500 Operator Manual v1.2...

  • Page 129: Program Maintenance

    Changing Item Prices 1. From the PGM mode PROGRAMMING MENU touch PLU to view the PLU program selection window. 2. Touch PLU ADD & CHANGE to view the SELECT PLU screen. Program Maintenance  129 SAM4s SPS-500 Operator Manual v1.2...
  • Page 130 6. Depending upon memory allocation, prices or HALOs (high amount lock outs that apply to open price entry PLUs) will display for one to five price levels. Touch the current price to make a price change. 130  Program Maintenance SAM4s SPS-500 Operator Manual v1.2...
  • Page 131 8. If you wish to change prices on another PLU, touch the PREV. RECORD or NEXT RECORD keys to display the price screen for the previous or next sequential PLU, or touch CLOSE to return to the PLU Select screen. Program Maintenance  131 SAM4s SPS-500 Operator Manual v1.2...

  • Page 132: Employee File Maintenance

    NEXT RECORD or PREV. RECORD keys until the appropriate employee is in view. If you are adding a new employee, touch the NEXT RECORD key until the next unused employee file displays. 132  Program Maintenance SAM4s SPS-500 Operator Manual v1.2...
  • Page 133 Note that the job code you assign for JOB1 is the default job code for clocking in/out. OPEN DRAWER# DRAWER PORT (NO, 1-2) SERIAL (1-6) or PARALLEL Program Maintenance  133 SAM4s SPS-500 Operator Manual v1.2...
  • Page 134 Note: An employee with the appropriate authority level must be signed on to perform pay rate programming. The pay rates set here can be used by all employees. There are up to 50 pay rates. DALLAS KEY LINK This option is not available. 134  Program Maintenance SAM4s SPS-500 Operator Manual v1.2...
  • Page 135 5. Touch the page #3 tab to set the last employee file option. LEFT HAND This option determines whether the transaction information portion of the operator screen is left justified or right justified. Choose YES to left justify. Program Maintenance  135 SAM4s SPS-500 Operator Manual v1.2...

  • Page 137: Appendix

    INDIVIDUAL & IRC PLUs by Group X1 & Z1 also X5 to Z5 INDIVIDUAL & IRC PLUs by Group for Selected Group X1 & Z1 also X5 to Z5 INDIVIDUAL & IRC Appendix  137 SAM4s SPS-500 Operator Manual v1.2...
  • Page 138 X1 & Z1 IRC from REG holding data Checks for Track 3 X1 & Z1 IRC from REG holding data Checks for Track 4 X1 & Z1 IRC from REG holding data 138  Appendix SAM4s SPS-500 Operator Manual v1.2...

  • Page 139: Report Option Table

    If from group number is 1 and to group number is 2, option data is 0102. Selective Groups Group number (1~2 digit) Product Projections Week data (1 digit) Shift Reporting Shift number (1 digit) Stock by Individual Group Group number (1~2 digit) Appendix  139 SAM4s SPS-500 Operator Manual v1.2...
  • Page 140 140  Appendix SAM4s SPS-500 Operator Manual v1.2...

  • Page 141: Manual Revision Record

    Manual Revision Record Edition Date published Revision contents V1.0 8/31/2009 V1.1 10/19/2009 Manufacturer Precaution Statements Added V1.2 11/18/2009 Updated report table p. 137-139 Manual Revision Record  141 SAM4s SPS-500 Operator Manual v1.2...

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